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Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
The High Performance
Learning Enterprise
1
The art of thriving
in the digital age . . .
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 2
Case Study:
High Performance
Leadership and
Management
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 3
The only sustainable competitive
advantage is the ability to learn faster
than the competition.
Arie de Geus
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 4
“Enterprise Agile Transformation”
“Digital Transformation”
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 5
Part 1: Problems
Part 2: Countermeasures
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 6
Communities
of Practice
not
collaborating
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 7
Focus on Development
(the exciting new stuff)
with insufficient
Operational Excellence practice
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 8
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 9
Agility while continuously
delivering high quality
Development Operations
Consistency (quality: reliability and
resilience) while maintaining flexibility
Dev Ops
The continuous flow of Dev to Ops is not limited to the
domain of software, but applies across the enterprise
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 10
Evaluating well-designed and executed experiments that were
designed to improve a key metric, only about 1/3 were
successful at improving the key metric!
Online Experimentation at Microsoft, Kohavi et al
80% of the time, we are wrong about what consumers want – the
truth is in the data
Big Data at Spotify, Adam Kawa, Data Engineer
Solving Problems
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 11
Not “seeing the whole“
across the enterprise
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 12
Leadership
Mindset
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 13
We must
“learn how to learn”
Implementation
mindset
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 14
Part 1: Problems
Part 2:
Countermeasures
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 15
7
Lean
DevOps
Kanban
Agile
Continuous
Delivery
Six Sigma
Design
Thinking
Scrum
ITSM
BPM
XP
Balanced
Scorecard
Lean
Startup
Kata
TOC
Customer
Experience
Finance
Governance Compliance
Sales & Marketing
Legal
Strategy
HR
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
The High Performance
Learning Enterprise
16
Seven Principles for
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 17
1. Superlative Customer
Value and Experience
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
Customer Journey / Experience
Phase 1 Phase 2 Phase 3 Phase 4
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 19
2. Optimal Flow of
Value and Knowledge
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
20
Customer Journey / Experience
Phase 1 Phase 2 Phase 3 Phase 4
Team
A
Team
B
Team C
Team D Team E
Team F
Team G
Integrated Value Streams/Processes Multi-
Dimensional
Value
Stream
Map
(MDVSM)
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 21
3. Culture of
Continuous Improvement
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 22
4. Collaborative, Data-Driven
Problem Solving
and Decision Making
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 23
5. Data Integrity
and Actionability
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
24
Each problem
sets a distinct
context for
gathering and
interpreting
data
Customer Journey / Experience
Phase 1 Phase 2 Phase 3 Phase 4
Team
A
Team
B
Team C
Team D Team E
Team F
Team G
Integrated Value Streams/Processes
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 25
6. Innovation by Leveraging
Uncertainty while
Mitigating Risk
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 26
7. Generative
Leadership
Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 27
1. Superlative Customer Value and Experience
2. Optimal Flow of Value and Knowledge
3. Culture of Continuous Improvement
4. Collaborative, Data-Driven Problem Solving
and Decision Making
5. Data Integrity and Actionability
6. Innovation by Leveraging Uncertainty while Mitigating Risk
7. Generative Leadership
Seven Principles for
The High Performance Learning Enterprise

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The high performance learning enterpris, by Steve Bell and Karen Whitley

  • 1. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 The High Performance Learning Enterprise 1 The art of thriving in the digital age . . .
  • 2. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 2 Case Study: High Performance Leadership and Management
  • 3. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 3 The only sustainable competitive advantage is the ability to learn faster than the competition. Arie de Geus
  • 4. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 4 “Enterprise Agile Transformation” “Digital Transformation”
  • 5. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 5 Part 1: Problems Part 2: Countermeasures
  • 6. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 6 Communities of Practice not collaborating
  • 7. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 7 Focus on Development (the exciting new stuff) with insufficient Operational Excellence practice
  • 8. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 8
  • 9. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 9 Agility while continuously delivering high quality Development Operations Consistency (quality: reliability and resilience) while maintaining flexibility Dev Ops The continuous flow of Dev to Ops is not limited to the domain of software, but applies across the enterprise
  • 10. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 10 Evaluating well-designed and executed experiments that were designed to improve a key metric, only about 1/3 were successful at improving the key metric! Online Experimentation at Microsoft, Kohavi et al 80% of the time, we are wrong about what consumers want – the truth is in the data Big Data at Spotify, Adam Kawa, Data Engineer Solving Problems
  • 11. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 11 Not “seeing the whole“ across the enterprise
  • 12. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 12 Leadership Mindset
  • 13. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 13 We must “learn how to learn” Implementation mindset
  • 14. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 14 Part 1: Problems Part 2: Countermeasures
  • 15. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 15 7 Lean DevOps Kanban Agile Continuous Delivery Six Sigma Design Thinking Scrum ITSM BPM XP Balanced Scorecard Lean Startup Kata TOC Customer Experience Finance Governance Compliance Sales & Marketing Legal Strategy HR
  • 16. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 The High Performance Learning Enterprise 16 Seven Principles for
  • 17. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 17 1. Superlative Customer Value and Experience
  • 18. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 Customer Journey / Experience Phase 1 Phase 2 Phase 3 Phase 4
  • 19. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 19 2. Optimal Flow of Value and Knowledge
  • 20. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 20 Customer Journey / Experience Phase 1 Phase 2 Phase 3 Phase 4 Team A Team B Team C Team D Team E Team F Team G Integrated Value Streams/Processes Multi- Dimensional Value Stream Map (MDVSM)
  • 21. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 21 3. Culture of Continuous Improvement
  • 22. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 22 4. Collaborative, Data-Driven Problem Solving and Decision Making
  • 23. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 23 5. Data Integrity and Actionability
  • 24. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 24 Each problem sets a distinct context for gathering and interpreting data Customer Journey / Experience Phase 1 Phase 2 Phase 3 Phase 4 Team A Team B Team C Team D Team E Team F Team G Integrated Value Streams/Processes
  • 25. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 25 6. Innovation by Leveraging Uncertainty while Mitigating Risk
  • 26. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 26 7. Generative Leadership
  • 27. Better Faster Together © Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 27 1. Superlative Customer Value and Experience 2. Optimal Flow of Value and Knowledge 3. Culture of Continuous Improvement 4. Collaborative, Data-Driven Problem Solving and Decision Making 5. Data Integrity and Actionability 6. Innovation by Leveraging Uncertainty while Mitigating Risk 7. Generative Leadership Seven Principles for The High Performance Learning Enterprise