Steve Bell and Karen Whitley-Bell from Digital Lean Strategies presented 7 principes for the high performance learning enterprise at the Lean Digital Summit 2019. Discover more Lean Digital stories on www.lean-digital-summit.com

1. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
The High Performance
Learning Enterprise
1
The art of thriving
in the digital age . . .

2. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 2
Case Study:
High Performance
Leadership and
Management

3. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 3
The only sustainable competitive
advantage is the ability to learn faster
than the competition.
Arie de Geus

4. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 4
“Enterprise Agile Transformation”
“Digital Transformation”

5. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 5
Part 1: Problems
Part 2: Countermeasures

6. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 6
Communities
of Practice
not
collaborating

7. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 7
Focus on Development
(the exciting new stuff)
with insufficient
Operational Excellence practice

8. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 8

9. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 9
Agility while continuously
delivering high quality
Development Operations
Consistency (quality: reliability and
resilience) while maintaining flexibility
Dev Ops
The continuous flow of Dev to Ops is not limited to the
domain of software, but applies across the enterprise

10. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 10
Evaluating well-designed and executed experiments that were
designed to improve a key metric, only about 1/3 were
successful at improving the key metric!
Online Experimentation at Microsoft, Kohavi et al
80% of the time, we are wrong about what consumers want – the
truth is in the data
Big Data at Spotify, Adam Kawa, Data Engineer
Solving Problems

11. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 11
Not “seeing the whole“
across the enterprise

12. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 12
Leadership
Mindset

13. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 13
We must
“learn how to learn”
Implementation
mindset

14. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 14
Part 1: Problems
Part 2:
Countermeasures

15. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 15
7
Lean
DevOps
Kanban
Agile
Continuous
Delivery
Six Sigma
Design
Thinking
Scrum
ITSM
BPM
XP
Balanced
Scorecard
Lean
Startup
Kata
TOC
Customer
Experience
Finance
Governance Compliance
Sales & Marketing
Legal
Strategy
HR

16. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
The High Performance
Learning Enterprise
16
Seven Principles for

17. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 17
1. Superlative Customer
Value and Experience

18. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
Customer Journey / Experience
Phase 1 Phase 2 Phase 3 Phase 4

19. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 19
2. Optimal Flow of
Value and Knowledge

20. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
20
Customer Journey / Experience
Phase 1 Phase 2 Phase 3 Phase 4
Team
A
Team
B
Team C
Team D Team E
Team F
Team G
Integrated Value Streams/Processes Multi-
Dimensional
Value
Stream
Map
(MDVSM)

21. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 21
3. Culture of
Continuous Improvement

22. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 22
4. Collaborative, Data-Driven
Problem Solving
and Decision Making

23. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 23
5. Data Integrity
and Actionability

24. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019
24
Each problem
sets a distinct
context for
gathering and
interpreting
data
Customer Journey / Experience
Phase 1 Phase 2 Phase 3 Phase 4
Team
A
Team
B
Team C
Team D Team E
Team F
Team G
Integrated Value Streams/Processes

25. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 25
6. Innovation by Leveraging
Uncertainty while
Mitigating Risk

26. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 26
7. Generative
Leadership

27. Better Faster Together
© Steve Bell and Karen Whitley Bell, Digital Lean Strategies, LLC 30 September 2019 27
1. Superlative Customer Value and Experience
2. Optimal Flow of Value and Knowledge
3. Culture of Continuous Improvement
4. Collaborative, Data-Driven Problem Solving
and Decision Making
5. Data Integrity and Actionability
6. Innovation by Leveraging Uncertainty while Mitigating Risk
7. Generative Leadership
Seven Principles for
The High Performance Learning Enterprise