This document contains the resume of Ankur Tyagi summarizing his professional experience and qualifications. He has over 3 years of experience in information technology, specializing in managing user support, software maintenance and troubleshooting for hardware, software and network issues. He has strong skills in operating systems like Windows and Linux, and networking protocols like Active Directory, DHCP, DNS, and CCNA. He is looking to take on a dynamic position in IT management where he can advise on technical and communication aspects.

1. ANKUR TYAGI
Mobile:- +8743891090
E-mail: - ankurjsmith.tyagi@gmail.com
To rise in life and become a successful person in a big organization and to handle
dynamic position in the field of it.
Advising Management in Various Aspects of Technical and Communication through
Electronics Skills.
Managing by play an active role in Implementation of IT Infrastructure in the Growth
of the organization
Skill Profile
⇒ Installation of Windows server 2003, windows xp, windows 7, windows 8 & MS
office 2007/2010 Configuration of DNS, DHCP and active Directory, Create and
manage new users, email IDs etc. and resolve related problems. Provide Software,
Hardware, Network Support and Operating System support to Users
⇒ Troubleshooting Hardware and Software.
⇒ Network Troubleshooting/configuration e.g. LAN settings, IP settings,
Configuration DHCP Server, Sub-net.
⇒ Experience in installing and configuring Win2000 server, Active Directory, DHCP
Server.
⇒ Experience in installing and upgrading OS, different hardware and Software’s on
Desktop and Servers.
⇒ Experience in installation and configure Exchange Server 2003.
⇒ Knowledge of managing Server and Client.
⇒ Good analytical skills with ability to troubleshoot.
⇒ Experience in installation and configure LOTUS NOTES.
⇒ Experience in Installation and configuration of LOTUS TRAVELER.
⇒ Good Knowledge about mobile APP’s configuration and trouble shouting.
⇒ Provide L1, L2 support, Remote support, making MIS, coordination with user and
Junior Engineer
⇒ Provide Software, Hardware and Network Support, as well as Operating System
loads and organizational
⇒ Troubleshooting virus related problem and installing Antivirus.
⇒ Installing and troubleshooting operating system (win98, Win XP, Win 2000, Win
2003 and Win Vista.
⇒ Provide Support in Resolving Networks Problem and troubleshooting of LAN
Connectivity issues.
⇒ Internet access for the LAN through Proxy setting
⇒ Configuring Microsoft outlook for user and troubleshooting Mail Problem
⇒ Performing troubleshooting on assigned ticket and resolve the problem .
⇒ Installation Configuration of Print devices (Network printers like, hp LaserJet 2200,
hp LaserJet 2300, hp LaserJet 2420, hp LaserJet 4250, hp LaserJet 5000, hp
LaserJet 5100 and local printers) on desktops

2. Summary
⇒ More than Three years of experience planning and organizing creative projects.
⇒ Successful history in the field of Information Technology.
⇒ Effective team member, comfortable with leading or collaborating.
⇒ An effective communicator combined with flexible & detail oriented attitude with
ability to interact effectively with people.
Key Result Area
⇒ To manage more than 82 branches user problem in software.
⇒ Visit Branch time to time for user knowledge update and Training.
⇒ To monitor the document Statistics in the system through Software.
⇒ Manage ERP based software, Maintenance & Troubleshooting, manage
Hardware & Software problem.
3.4 Year Experience
Designation : IT Executive
Organization : V-Xpress (A Division of V-Trans (I) Ltd).
Duration : 1st August 2012 to Till now.
Company Profile : One of the pioneers in transportation and logistics
organization in India having a track record of over 50 years. As a group it
offers a complete range of Supply chain solutions that harness the use of
technology and decision support tools. It is committed to offer effective,
industry focused & customer centric solution that integrate the various
processes of its clients to organize cost effective, reliable, and timely
products and information flow.
Role & Responsibilities:-
⇒ Manage user support: Trained user for using Logistics software (e-cargo),
create user profile, create user ID and group.
⇒ Create Master, like Branch Master, Transit Master, FSC (Fuel surcharge)
updating, FOV updating in Company’s Software
⇒ To play the role of Professional as System Maintenance and Civil designing as
per company’s requirement.
⇒ ISO 9002 document preparation, Report designing & Program update as per
requirement of ISO team.
⇒ Maintaining Backup and the systems. Maintaining inventory of hardware &
software. Dealing with outside vendors.
⇒ Manage and follow-up data entry’s in web based software.
Academic Qualification
⇒ MCA from GBTU University.
⇒ B.A From CCS University
⇒ Intermediate from U.P. Board
⇒ Matriculation from U.P. Board
Computer Software Knowledge
⇒ Three year Advanced Diploma in Computer Hardware Networking with A+, N+,

3. CCNA, MCSE, RHCE, Note Book, Wireless from HCLCDC Meerut.
⇒ Hardware & OS Installations, Computer Assembling & Upgrading, Computer &
Network Troubleshooting.
Computer Hardware Knowledge
⇒ Installations operating system (window-98/XP/server-2000/2003/window-
vista/win7 Linux
⇒ Installations Antivirus, office XP, Microsoft office 2003, 2007.
⇒ Installation various drivers like modem, printer, screener, display, sound etc.
Networking: MCSE
⇒ Windows XP, windows server 2003
⇒ Win XP Professional and win 98.
⇒ Active Directory installation & configuration.
⇒ Disk Quotas for user
⇒ DHCP, DNS, FTP
Networking: CCNA
⇒ Configuration of router, OSI model routing (static dynamic default)
⇒ Implementation of RIP, OSPF, EIGRP.
⇒ Switching, V-lane, inter V-lane domain routing
⇒ NAT-PAT, sub netting, vlsm, ACL etc.
Networking: Linux
⇒ Configuration of Yum server, DHCP
⇒ Nis,sendmail,samba,appache,dns,ntp,vnc,nfs,ftp,telnet,sqid
⇒ Configuration lvm, swap, raid, normal partition, quota, spid virtual ip.
⇒ Permission, acl, stick bit, installation by networking with kick start,ftp,nfs
⇒ Bonding, pap etc
Personal Details
Date of Birth : 11th
Oct 1991
Father’s Name : Mr. Sudhir Tyagi
Language Known : Hindi, English & Punjabi
Marital Status : Single
Nationality : Indian
Gender : Male
Permanent Address : ANKUR TYAGI
VILL+POST, MUBARIKPUR,
Dist.-MUZAFFARNAGAR (U.P)
Declaration

4. I hereby declare the above mentioned details are true to best of my knowledge.
DATE:
Signature
PLACE: