The document discusses internal customer service and identifies 7 deadly sins: 1) no internal customer culture 2) failure to empower employees 3) a blaming culture 4) overworking and understaffing 5) employees having no direct access to management 6) only focusing on tangible benefits and 7) failure to satisfy the spirit of employees. It provides examples of each sin and emphasizes the importance of treating internal customers - employees - well to deliver excellent external customer service.
Organizational behaviour sampe by Global Assignment HelpAmelia Jones
Organizational behavior is important for everyone who is working in a Organization In this report, there will be a discussion on organizational structure and culture of ASDA PLC and British Airways. The impact of this on employee’s behavior will be studied in this. Different theories of organization as well as effectiveness of leadership styles will also be focused (Sevi, 2010). Here, importance of motivational theories and effective teamwork will be one of area to be studied.
ITS MY SUMMER TRANG PROJECT WHICH I HAVE DONE IN TEXTILE INDUSTRY.IN THS I SOLVED OUT ALL THE PROBLEMS AND I WISH THS PROJECT HELPS U.WISH U ALL THE BEST.
Companies are under attack! Not from rising energy costs, foreign competition, or regulatory pressure, but from a steady decrease in employee health & happiness. The "weight" of this problem is falling on the bottom lines of companies in the form of rapidly increasing costs and rapidly decreasing employee productivity and engagement. Once thought to be an involuntary benefit, Employee Wellness is now being discussed in corporate board rooms all over the world as a critical element of business strategy. HR is expected to understand and manage the risk associated with this problem and create a sustainability strategy that includes health & happiness. This eBook discussed the economics of this fight and how the war talent is now happening in the gym and cafeteria.
Organizational behaviour sampe by Global Assignment HelpAmelia Jones
Organizational behavior is important for everyone who is working in a Organization In this report, there will be a discussion on organizational structure and culture of ASDA PLC and British Airways. The impact of this on employee’s behavior will be studied in this. Different theories of organization as well as effectiveness of leadership styles will also be focused (Sevi, 2010). Here, importance of motivational theories and effective teamwork will be one of area to be studied.
ITS MY SUMMER TRANG PROJECT WHICH I HAVE DONE IN TEXTILE INDUSTRY.IN THS I SOLVED OUT ALL THE PROBLEMS AND I WISH THS PROJECT HELPS U.WISH U ALL THE BEST.
Companies are under attack! Not from rising energy costs, foreign competition, or regulatory pressure, but from a steady decrease in employee health & happiness. The "weight" of this problem is falling on the bottom lines of companies in the form of rapidly increasing costs and rapidly decreasing employee productivity and engagement. Once thought to be an involuntary benefit, Employee Wellness is now being discussed in corporate board rooms all over the world as a critical element of business strategy. HR is expected to understand and manage the risk associated with this problem and create a sustainability strategy that includes health & happiness. This eBook discussed the economics of this fight and how the war talent is now happening in the gym and cafeteria.
Delivering the “Internal Customer” ExperienceSrikanth Dhondi
While organizations make all kinds of efforts to enhance the experience of their external customers by investing in numerous training programs and marketing initiatives, the outcome is most often disappointing to say the least.
Customer loyalty continues to elude us and “Customer advocacy” remains a distant dream. More often than not its sheer “inertia” that prevents customers from switching.
One key aspect that could perhaps unlock the door to conquering the above challenge is by having a robust set of practices that will boost the level of “Internal Customer Centricity”.
This is because empirical research conducted by leading industrial psychologists clearly establish the link between the two aspects. In other words, it emphatically states that the extent of external customer centricity can never exceed the extent of internal customer centricity.
As a part of our endeavor to constantly partner with organizations such as yours to create customized customer centric solutions to business challenges. I am pleased to share a framework that I believe will serve as a useful filter to evaluate the relevance and efficacy of the numerous employee engagement efforts you are already making.
The framework is a synthesis of the best research that has been conducted in this area.
Tags: customer experience,internal customer,customers,training programs,Customer loyalty,Customer advocacy,Internal Customer Centricity,external customer centricity, customer centric,employee engagement,framework
Application Form For PGPBM Program :
http://www.aegisglobalacademy.com/application/application-form
General practice in Medicine needs to consider aspects of customer service in its day to day functions. This presentation to front office and administration staff highlights aspects of customer service that are relevant to medical practice.
When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base.
It costs 5-15 more to acquire a new customer than it does keeping an existing one - that's why having an unforgettable customer service experience matters.
Also, I've published a book about providing that experience and how you can keep your customers happy and delighted with your service.
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
Joe Tye presentation for AHA Rural Health Care Leadership ConferenceJoe Tye
Annotated and expanded slides used by Values Coach CEO Joe Tye in his presentation with Ryan Smith - CEO of Memorial Hospital of Converse County - at the 2018 American Hospital Association Rural Health Care Leadership Conference. Joe's focus is on building a culture of ownership with values-based leadership strategies.
Creating a Culture of Ownership in HealthcareJoe Tye
Slides used by Values Coach CEO and Head Coach in opening keynote presentation for the Hall Render Practical Heath Retreat, March 1, 2018 - Marco Island, Florida.
Learn the results of our five-year research study that examined the impact of people problems at hundreds of companies around the world. Find out how they manage their people problems and how your company’s strategies and tactics compare.
Joe Tye Presentation for Georgia Hospital Association Trustee Conference, Feb...Joe Tye
Slides used by Values Coach CEO Joe Tye in his presentation for the annual Trustee Conference of the Georgia Hospital Association, including questions trustees should ask about the values and culture of their hospitals.
Delivering the “Internal Customer” ExperienceSrikanth Dhondi
While organizations make all kinds of efforts to enhance the experience of their external customers by investing in numerous training programs and marketing initiatives, the outcome is most often disappointing to say the least.
Customer loyalty continues to elude us and “Customer advocacy” remains a distant dream. More often than not its sheer “inertia” that prevents customers from switching.
One key aspect that could perhaps unlock the door to conquering the above challenge is by having a robust set of practices that will boost the level of “Internal Customer Centricity”.
This is because empirical research conducted by leading industrial psychologists clearly establish the link between the two aspects. In other words, it emphatically states that the extent of external customer centricity can never exceed the extent of internal customer centricity.
As a part of our endeavor to constantly partner with organizations such as yours to create customized customer centric solutions to business challenges. I am pleased to share a framework that I believe will serve as a useful filter to evaluate the relevance and efficacy of the numerous employee engagement efforts you are already making.
The framework is a synthesis of the best research that has been conducted in this area.
Tags: customer experience,internal customer,customers,training programs,Customer loyalty,Customer advocacy,Internal Customer Centricity,external customer centricity, customer centric,employee engagement,framework
Application Form For PGPBM Program :
http://www.aegisglobalacademy.com/application/application-form
General practice in Medicine needs to consider aspects of customer service in its day to day functions. This presentation to front office and administration staff highlights aspects of customer service that are relevant to medical practice.
When was the last time you we wowed by the customer service you received. This presentation will provide you with 10 crucial tips that will help you improve your overall customer service experience to your customer base.
It costs 5-15 more to acquire a new customer than it does keeping an existing one - that's why having an unforgettable customer service experience matters.
Also, I've published a book about providing that experience and how you can keep your customers happy and delighted with your service.
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
Joe Tye presentation for AHA Rural Health Care Leadership ConferenceJoe Tye
Annotated and expanded slides used by Values Coach CEO Joe Tye in his presentation with Ryan Smith - CEO of Memorial Hospital of Converse County - at the 2018 American Hospital Association Rural Health Care Leadership Conference. Joe's focus is on building a culture of ownership with values-based leadership strategies.
Creating a Culture of Ownership in HealthcareJoe Tye
Slides used by Values Coach CEO and Head Coach in opening keynote presentation for the Hall Render Practical Heath Retreat, March 1, 2018 - Marco Island, Florida.
Learn the results of our five-year research study that examined the impact of people problems at hundreds of companies around the world. Find out how they manage their people problems and how your company’s strategies and tactics compare.
Joe Tye Presentation for Georgia Hospital Association Trustee Conference, Feb...Joe Tye
Slides used by Values Coach CEO Joe Tye in his presentation for the annual Trustee Conference of the Georgia Hospital Association, including questions trustees should ask about the values and culture of their hospitals.
Emergence of mental health as a threat to business profitabilityDamien Foo
Employee mental health guide for HR professionals. If your employee engagement program does not address mental health, it's time you found one that does.
PowerPoint slides used by Values Coach CEO and Head Coach Joe Tye in presentation for the executive leadership team of HCA South Atlantic Division, 12-05-2018.
Success Mindsets of Entrepreneurs 2017 by ardy robertoArdy Roberto
A talk by Angelpreneur Ardy Roberto for Go Negosyo and DTI at the launch of the Big Brother (Kapatid Mentor Me) program in Manila. Held at Manila Central University (MCU) last June 15, 2017.
Discover the mindsets that make the happiest entrepreneurs successful.
Go Negosyo Success Mindsets of Entrepreneurs by Ardy Roberto @Cagayan De Oro DTIArdy Roberto
An inspirational values formation talk delivered by Go Negosyo Angelpreneur, best-selling author and award-winning entrepreneur, Ardy Roberto.
Ardy presents 12 winning mindsets that will lead to success in business and in life when applied by anyone.
DTI SUCCESS MINDSETS OF ENTREPRENEURS by Ardy RobertoArdy Roberto
What are the eight mindsets that make an entrepreneur successful? Ardy Roberto shares his story and stories of entrepreneurs and their mindsets that made them successful.
This presentation was made at the DTI SSF Summit in Bicol last August 31, 2016.
Managing Life Transitions - Choose to lead with LIFE - CSI Conference Cebu - ...Ardy Roberto
MANAGING TRANSITIONS IN LIFE
by Ardy Roberto
a talk delivered at the Civil Servants Institute Conference in Cebu City, Philippines. 1,200 audience. Waterfront Hotel, Cebu.
Managing transitions in LIFE with Love, Integrity, Faith and Excellence.
Everyone will go
through adversities, trials and challenges in life. How does one manage to not just survive but thrive and be joyful in the midst of change and challenges? Ardy Roberto shares his journey of LIFE and reveals the answers he’s discovered that can help you be victorious in whatever situation or change that is coming that you will find yourself in.
Outline:
A. What are Transitions?
1. Defining Transitions. The 3 stages
2.The difference between change and transitions
B. The four values and qualities that followers look for in a LEADER especially during times of transition, change and crisis.
C. Managing Transitions in LIFE by Leading with:
1. LOVE. Love your people, love your job, love your neighbor.
- Harvard: "Love is a competitive advantage".
- "People don't care how much you know, until they know how much you care." - John Maxwell
- Meaning of Hanap Buhay.
2. INTEGRITY.
- Defining integrity.
- How to lead with integrity.
3. FAITH.
- Why people need a leader with faith and vision during times of transition.
- What is faith?
- Examples of leaders with faith and vision
4. EXCELLENT EXPECTATIONS
- The "Rosenthal effect"
- People rise to your expectations of them
- Mediocrity or Excellence?
Conclusion
Wrap up.
email ardy.roberto@gmail.com if you would like him to deliver this talk to your organization.
BPI Ka-Negosyo Seminar: Success Mindsets of Entrepreneurs by Ardy Roberto - v...Ardy Roberto
Ardy Roberto shares the one thing that will predict your success as an entrepreneur, the PISO business model for finding a good business to start, and the 5 mindsets that one must have to succeed as an entrepreneur.
These are the slides shared by Ardy Roberto during his July 2016 runs with the PFA-BPI Ka Negosyo seminar series.
Success mindsets of entreps 2016 ardy roberto bpi-pfa ver for pdf Ardy Roberto
Ardy Roberto shares his entrepreneurial journey of failure and success in this series of talks for the Philippine Franchising Association (PFA) and BPI-Family Bank Ka Negosyo.
Ardy, best-selling author and award winning entrepreneur in the Philippines, also shares the 5 Success Mindsets of Entrepreneurs.
(c) Ardy Roberto
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
35. Breakthrough HR policies by Fortune’s 100 Best Companies to
Work for in America
give employees an average of 43 hours of training yearly
1. Southwest Airlines (#4) 80 hours/year
2. Deloitte and Touche (#8) 70 hours/year
36. Breakthrough HR policies by Fortune’s 100 Best Companies to
Work for in America
give generous “soft benefits”
1. Qualcomm (#47) - unlimited accumulation of unused
vacation leaves
2. 31% of 100 Best Companies have on-site child care
3. Vlassis (#37) - on-site hairstylist and manicurist
4. Finova (#12) - free massages at the office
39. a more “spiritual” company (Tom’s of Maine)
1. plants and fountains in office and factories
2. use of round tables in meetings
3. board meetings on the floor
4. outdoor meetings in nature parks
5. complimentary fruit baskets in manufacturing
plant
6. decorating with employee-made paintings and
other art work
7. non-business training – yoga and meditation