Communication in the workplace can be improved through effective listening and speaking skills. Good communication is a two-way process that involves actively listening to understand the speaker's message and then providing clarification or response. Key aspects of good listening include maintaining eye contact, observing facial expressions and body language, avoiding distractions, and asking questions to ensure understanding. Developing strong listening habits can foster better work relationships through trust and knowledge building.

1. Communication in the workplace

2.  Communication is two way
 Listening
 Speaking
Good Communication

3. Speaker talks
Listener
interprets the
Speaker
message from
responds
the words and
body language
Listener
clarifies what Listener
the speaker is makes sense
saying by of the
asking message and
questions
Communication Model

4. Maintain
Concentrate
eye contact
Look at Look at
facial body
expressions language
Good Listening skills

5. Listening to
Interrupting iPods or
the speaker playing with
mobile phone
Talking to Thinking
other people about
while person weekend and
is speaking Daydreaming.
Poor listening skills

6. Non Verbal Verbal
• Eye contact • Raise voice
• Raise voice
• Facial • Words used
expressions • Words used
• Tone of
• Tone of
• Arms folded voice
voice
Non verbal and verbal
Communication

7. •Ask questions if
Focus and unsure
concentrate •show interest by
on speaker
following the
conversation
•respond
Look at
facial accordingly
expression •Will give better
or body
language understanding of
person and topic
•Develop trust
and knowledge
Ask
questions •Stress-free and
better working
relationships
listening leads to good work
relationships