SlideShare a Scribd company logo
Customer service is the
new marketing


            Thor Muller, CEO
            Lane Becker, President
The expectations game
http://www.youtube.com/watch?v=QkyNtvNz3DQ
The sacred hospitality code
A drink before introductions
8 waitstaff per guest
This is a great approach to customer service
This is a great approach to customer service

But it doesn’t scale.
There’s more than one way to succeed in the
 marketplace




Customer-focused                   Product-focused           Operations-focused
Four Seasons, Zappos, Craigslist   Apple, Google, most web   Telecommunications, cable,
                                   startups                  some widget companies?
The best way to deliver excellent
customer service is...



           stop trying
Here’s what “trying” looks like...
Here’s what you end up
with
http://www.youtube.com/watch?v=BjSTTb_siCU
3% of US employed in related support roles




                                        (That’s the population of Florida!)
It’s often worse for startups
The surprising solution
Secrets of the Concierge

1.   Put conversations at the center of
     the business

2.   Reduce your sphere of control to
     increase sphere of influence

1.   Smash the silos
1
 conversations at the
center of the business
   “Markets are conversations”
           -The Cluetrain Manifesto
Disconnected tools lead to customer
disconnection



                     Trouble
 Contact     FAQ      Ticket   Forum    Wiki
  page               System
                      }



           Disconnected support tools
Instead, use support tools on top of discussions

                                         Trouble
 Contact                                  Ticket
  page      FAQ      Forum        Wiki
                                         System




                  Conversations
“Customer interactions are our best
branding opportunities” Tony Hsieh, Zappos
Reduce support tasks while
                                            increasing engagement



from 50% issues unresolved (with trouble ticket system and dedicated staff)
   to 50% answered by other customers...
Timbuk2 customer service page
Timbuk2 customer service page
Embrace critics
Twitter’s responsiveness spawns evangelists
Twitter’s responsiveness spawns evangelists
Foster ideas wherever they come from
Dangers: the Digg Revolt
2
Reduce your sphere
    of control
...to increase your sphere of influence
In your hands, but out of your control
Don’t create systems that place constraints on
customer interactions
Harness the natural flow of feedback
Stop building FAQs that break
Your story is your customers’ story
Danger: people are messy
The special role of company representative




                Photo: Heather Champ
3
Smash the Silos
 (Think like the network)
The “it’s not our problem” problem
A customer-centric view
Expose content for discovery
Nobody’s in charge anymore!
Dangers: Competition
So ask yourself:
What would a concierge do?

More Related Content

Viewers also liked

Internal Customer Service - Study Notes
Internal Customer Service - Study NotesInternal Customer Service - Study Notes
Internal Customer Service - Study Notes
OxfordCambridge
 
Internal customers and team work
Internal customers and team workInternal customers and team work
Internal customers and team work
Chandani Kanthi Basnayake
 
External and Internal Customers
External and Internal Customers External and Internal Customers
External and Internal Customers
Candece Mcalister
 
Customer Service Strategy
Customer Service StrategyCustomer Service Strategy
Customer Service Strategy
Yodhia Antariksa
 
Types Of Customers
Types Of CustomersTypes Of Customers
Types Of Customers
Saqina Sailanawala
 
7 Pillars Of Customer Service
7 Pillars Of Customer Service7 Pillars Of Customer Service
7 Pillars Of Customer Service
Sales Progress
 
CUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTCUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINT
Andrew Schwartz
 

Viewers also liked (7)

Internal Customer Service - Study Notes
Internal Customer Service - Study NotesInternal Customer Service - Study Notes
Internal Customer Service - Study Notes
 
Internal customers and team work
Internal customers and team workInternal customers and team work
Internal customers and team work
 
External and Internal Customers
External and Internal Customers External and Internal Customers
External and Internal Customers
 
Customer Service Strategy
Customer Service StrategyCustomer Service Strategy
Customer Service Strategy
 
Types Of Customers
Types Of CustomersTypes Of Customers
Types Of Customers
 
7 Pillars Of Customer Service
7 Pillars Of Customer Service7 Pillars Of Customer Service
7 Pillars Of Customer Service
 
CUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINTCUSTOMER SERVICE POWERPOINT
CUSTOMER SERVICE POWERPOINT
 

Similar to Thor Muller & Lane Becker Presentation

Adobe User Group Amsterdam - Correlation between Innovation & Growth Hacking
Adobe User Group Amsterdam - Correlation between Innovation & Growth Hacking Adobe User Group Amsterdam - Correlation between Innovation & Growth Hacking
Adobe User Group Amsterdam - Correlation between Innovation & Growth Hacking
jeroentjepkema
 
Talent Institute - Frictionless Conversion (workshop)
Talent Institute - Frictionless Conversion (workshop)Talent Institute - Frictionless Conversion (workshop)
Talent Institute - Frictionless Conversion (workshop)
MeasureWorks
 
PMN Webinar: How To Spark A Conversation Revolution -- AND Keep Your Job!
PMN Webinar: How To Spark A Conversation Revolution -- AND Keep Your Job!PMN Webinar: How To Spark A Conversation Revolution -- AND Keep Your Job!
PMN Webinar: How To Spark A Conversation Revolution -- AND Keep Your Job!
mikedp
 
Killer Value Proposition
Killer Value PropositionKiller Value Proposition
Killer Value Proposition
Therese Padilla
 
Tok Essay Examples 2013. Online assignment writing service.
Tok Essay Examples 2013. Online assignment writing service.Tok Essay Examples 2013. Online assignment writing service.
Tok Essay Examples 2013. Online assignment writing service.
Elizabeth Johnson
 
Service in the time of the Social Customer
Service in the time of the Social CustomerService in the time of the Social Customer
Service in the time of the Social Customer
nGenera
 
MVP to MLP - Minimum Lovable Product
MVP to MLP - Minimum Lovable ProductMVP to MLP - Minimum Lovable Product
MVP to MLP - Minimum Lovable Product
Jake Levirne
 
Craig Daniel - Learning From Failure - Lean Startup Circle Boston - September...
Craig Daniel - Learning From Failure - Lean Startup Circle Boston - September...Craig Daniel - Learning From Failure - Lean Startup Circle Boston - September...
Craig Daniel - Learning From Failure - Lean Startup Circle Boston - September...
Craig Daniel
 
Course 2 Failure Day Supplementary Reading
Course 2 Failure Day Supplementary ReadingCourse 2 Failure Day Supplementary Reading
Course 2 Failure Day Supplementary Reading
de-pe
 
Overcoming corporate resistance to social media
Overcoming corporate resistance to social mediaOvercoming corporate resistance to social media
Overcoming corporate resistance to social media
Emma Hamer
 
Startup Metrics for Convicts
Startup Metrics for ConvictsStartup Metrics for Convicts
Startup Metrics for Convicts
David Jones
 
EIA2016Turin - Brian Kress. Goals, KPIs & Tracking
EIA2016Turin - Brian Kress. Goals, KPIs & TrackingEIA2016Turin - Brian Kress. Goals, KPIs & Tracking
EIA2016Turin - Brian Kress. Goals, KPIs & Tracking
European Innovation Academy
 
Social Media Behind The Firewall
Social Media Behind The FirewallSocial Media Behind The Firewall
Social Media Behind The Firewall
Eric Reiss
 
Direct marketing workshop Wazzap in Tallinn, Estonia
Direct marketing workshop Wazzap in Tallinn, EstoniaDirect marketing workshop Wazzap in Tallinn, Estonia
Direct marketing workshop Wazzap in Tallinn, Estonia
Michael Leander
 
Customer Service Is The New Marketing
Customer Service Is The New MarketingCustomer Service Is The New Marketing
Customer Service Is The New Marketing
reynolds
 
Customer Service Is The New Marketing
Customer Service Is The New MarketingCustomer Service Is The New Marketing
Customer Service Is The New Marketing
reynolds
 
Customer Service is the New Marketing (Thor Muller, Startonomics SF 2008)
Customer Service is the New Marketing (Thor Muller, Startonomics SF 2008)Customer Service is the New Marketing (Thor Muller, Startonomics SF 2008)
Customer Service is the New Marketing (Thor Muller, Startonomics SF 2008)
Dealmaker Media
 
EdTec 685 - Microblogging
EdTec 685 - MicrobloggingEdTec 685 - Microblogging
EdTec 685 - Microblogging
Pinot microblogging
 
Rockstar Entrepreneur for RISE Austin
Rockstar Entrepreneur for RISE AustinRockstar Entrepreneur for RISE Austin
Rockstar Entrepreneur for RISE Austin
Laura Capes
 
Startup & Marketing #4 : how to start a startup
Startup & Marketing #4 : how to start a startupStartup & Marketing #4 : how to start a startup
Startup & Marketing #4 : how to start a startup
Jean Michel
 

Similar to Thor Muller & Lane Becker Presentation (20)

Adobe User Group Amsterdam - Correlation between Innovation & Growth Hacking
Adobe User Group Amsterdam - Correlation between Innovation & Growth Hacking Adobe User Group Amsterdam - Correlation between Innovation & Growth Hacking
Adobe User Group Amsterdam - Correlation between Innovation & Growth Hacking
 
Talent Institute - Frictionless Conversion (workshop)
Talent Institute - Frictionless Conversion (workshop)Talent Institute - Frictionless Conversion (workshop)
Talent Institute - Frictionless Conversion (workshop)
 
PMN Webinar: How To Spark A Conversation Revolution -- AND Keep Your Job!
PMN Webinar: How To Spark A Conversation Revolution -- AND Keep Your Job!PMN Webinar: How To Spark A Conversation Revolution -- AND Keep Your Job!
PMN Webinar: How To Spark A Conversation Revolution -- AND Keep Your Job!
 
Killer Value Proposition
Killer Value PropositionKiller Value Proposition
Killer Value Proposition
 
Tok Essay Examples 2013. Online assignment writing service.
Tok Essay Examples 2013. Online assignment writing service.Tok Essay Examples 2013. Online assignment writing service.
Tok Essay Examples 2013. Online assignment writing service.
 
Service in the time of the Social Customer
Service in the time of the Social CustomerService in the time of the Social Customer
Service in the time of the Social Customer
 
MVP to MLP - Minimum Lovable Product
MVP to MLP - Minimum Lovable ProductMVP to MLP - Minimum Lovable Product
MVP to MLP - Minimum Lovable Product
 
Craig Daniel - Learning From Failure - Lean Startup Circle Boston - September...
Craig Daniel - Learning From Failure - Lean Startup Circle Boston - September...Craig Daniel - Learning From Failure - Lean Startup Circle Boston - September...
Craig Daniel - Learning From Failure - Lean Startup Circle Boston - September...
 
Course 2 Failure Day Supplementary Reading
Course 2 Failure Day Supplementary ReadingCourse 2 Failure Day Supplementary Reading
Course 2 Failure Day Supplementary Reading
 
Overcoming corporate resistance to social media
Overcoming corporate resistance to social mediaOvercoming corporate resistance to social media
Overcoming corporate resistance to social media
 
Startup Metrics for Convicts
Startup Metrics for ConvictsStartup Metrics for Convicts
Startup Metrics for Convicts
 
EIA2016Turin - Brian Kress. Goals, KPIs & Tracking
EIA2016Turin - Brian Kress. Goals, KPIs & TrackingEIA2016Turin - Brian Kress. Goals, KPIs & Tracking
EIA2016Turin - Brian Kress. Goals, KPIs & Tracking
 
Social Media Behind The Firewall
Social Media Behind The FirewallSocial Media Behind The Firewall
Social Media Behind The Firewall
 
Direct marketing workshop Wazzap in Tallinn, Estonia
Direct marketing workshop Wazzap in Tallinn, EstoniaDirect marketing workshop Wazzap in Tallinn, Estonia
Direct marketing workshop Wazzap in Tallinn, Estonia
 
Customer Service Is The New Marketing
Customer Service Is The New MarketingCustomer Service Is The New Marketing
Customer Service Is The New Marketing
 
Customer Service Is The New Marketing
Customer Service Is The New MarketingCustomer Service Is The New Marketing
Customer Service Is The New Marketing
 
Customer Service is the New Marketing (Thor Muller, Startonomics SF 2008)
Customer Service is the New Marketing (Thor Muller, Startonomics SF 2008)Customer Service is the New Marketing (Thor Muller, Startonomics SF 2008)
Customer Service is the New Marketing (Thor Muller, Startonomics SF 2008)
 
EdTec 685 - Microblogging
EdTec 685 - MicrobloggingEdTec 685 - Microblogging
EdTec 685 - Microblogging
 
Rockstar Entrepreneur for RISE Austin
Rockstar Entrepreneur for RISE AustinRockstar Entrepreneur for RISE Austin
Rockstar Entrepreneur for RISE Austin
 
Startup & Marketing #4 : how to start a startup
Startup & Marketing #4 : how to start a startupStartup & Marketing #4 : how to start a startup
Startup & Marketing #4 : how to start a startup
 

More from Carsonified Team

Chris Lea - What does NoSQL Mean for You
Chris Lea - What does NoSQL Mean for YouChris Lea - What does NoSQL Mean for You
Chris Lea - What does NoSQL Mean for You
Carsonified Team
 
Tara Hunt - Your Social Media Strategy Wont Save You
Tara Hunt - Your Social Media Strategy Wont Save YouTara Hunt - Your Social Media Strategy Wont Save You
Tara Hunt - Your Social Media Strategy Wont Save You
Carsonified Team
 
Dion Almaer & Ben Galbraith - Build Once, Deploy Everywhere
Dion Almaer & Ben Galbraith - Build Once, Deploy EverywhereDion Almaer & Ben Galbraith - Build Once, Deploy Everywhere
Dion Almaer & Ben Galbraith - Build Once, Deploy Everywhere
Carsonified Team
 
Steve Huffman - Lessons learned while at reddit.com
Steve Huffman - Lessons learned while at reddit.comSteve Huffman - Lessons learned while at reddit.com
Steve Huffman - Lessons learned while at reddit.com
Carsonified Team
 
Neil Patel - What You Need to be Measuring and How to Do It
Neil Patel - What You Need to be Measuring and How to Do ItNeil Patel - What You Need to be Measuring and How to Do It
Neil Patel - What You Need to be Measuring and How to Do It
Carsonified Team
 
Molly Holzschlag - How HTML 5 is Going to Completely Change your Web App
Molly Holzschlag - How HTML 5 is Going to Completely Change your Web AppMolly Holzschlag - How HTML 5 is Going to Completely Change your Web App
Molly Holzschlag - How HTML 5 is Going to Completely Change your Web App
Carsonified Team
 
Mike Mcderment - Marketing Metrics and the Systems You Need to Measure Them
Mike Mcderment - Marketing Metrics and the Systems You Need to Measure ThemMike Mcderment - Marketing Metrics and the Systems You Need to Measure Them
Mike Mcderment - Marketing Metrics and the Systems You Need to Measure Them
Carsonified Team
 
Fred Wilson - The 10 Golden Principles for Successful Web Apps
Fred Wilson - The 10 Golden Principles for Successful Web AppsFred Wilson - The 10 Golden Principles for Successful Web Apps
Fred Wilson - The 10 Golden Principles for Successful Web Apps
Carsonified Team
 
Alex Payne - Speedy, Stable, and Secure: Better Web Applications Through Func...
Alex Payne - Speedy, Stable, and Secure: Better Web Applications Through Func...Alex Payne - Speedy, Stable, and Secure: Better Web Applications Through Func...
Alex Payne - Speedy, Stable, and Secure: Better Web Applications Through Func...
Carsonified Team
 
Aaron Patzer - How to Take Your Start-up to the Next Level
Aaron Patzer - How to Take Your Start-up to the Next LevelAaron Patzer - How to Take Your Start-up to the Next Level
Aaron Patzer - How to Take Your Start-up to the Next Level
Carsonified Team
 
Taking your Site from One to One Million Users by Kevin Rose
Taking your Site from One to One Million Users by Kevin RoseTaking your Site from One to One Million Users by Kevin Rose
Taking your Site from One to One Million Users by Kevin Rose
Carsonified Team
 
The New Marketing, by Ryan Carson
The New Marketing, by Ryan CarsonThe New Marketing, by Ryan Carson
The New Marketing, by Ryan Carson
Carsonified Team
 
FOWA Tour- Richard Healy
FOWA Tour- Richard HealyFOWA Tour- Richard Healy
FOWA Tour- Richard Healy
Carsonified Team
 
FOWA Tour- Andy McLoughlin
FOWA Tour- Andy McLoughlinFOWA Tour- Andy McLoughlin
FOWA Tour- Andy McLoughlin
Carsonified Team
 
FOWA Tour- Dorothy Briggs
FOWA Tour- Dorothy BriggsFOWA Tour- Dorothy Briggs
FOWA Tour- Dorothy Briggs
Carsonified Team
 
FOWA Tour- Ryan Carson
FOWA Tour- Ryan CarsonFOWA Tour- Ryan Carson
FOWA Tour- Ryan Carson
Carsonified Team
 
FOWA Tour- Roan Lavery
FOWA Tour- Roan LaveryFOWA Tour- Roan Lavery
FOWA Tour- Roan Lavery
Carsonified Team
 
FOWA Tour- Graeme Mathieson
FOWA Tour- Graeme MathiesonFOWA Tour- Graeme Mathieson
FOWA Tour- Graeme Mathieson
Carsonified Team
 
FOWA Bristol/ Leeds- Dan Rubin
FOWA Bristol/ Leeds- Dan RubinFOWA Bristol/ Leeds- Dan Rubin
FOWA Bristol/ Leeds- Dan Rubin
Carsonified Team
 
FOWA Bristol- Ian Broom
FOWA Bristol- Ian BroomFOWA Bristol- Ian Broom
FOWA Bristol- Ian Broom
Carsonified Team
 

More from Carsonified Team (20)

Chris Lea - What does NoSQL Mean for You
Chris Lea - What does NoSQL Mean for YouChris Lea - What does NoSQL Mean for You
Chris Lea - What does NoSQL Mean for You
 
Tara Hunt - Your Social Media Strategy Wont Save You
Tara Hunt - Your Social Media Strategy Wont Save YouTara Hunt - Your Social Media Strategy Wont Save You
Tara Hunt - Your Social Media Strategy Wont Save You
 
Dion Almaer & Ben Galbraith - Build Once, Deploy Everywhere
Dion Almaer & Ben Galbraith - Build Once, Deploy EverywhereDion Almaer & Ben Galbraith - Build Once, Deploy Everywhere
Dion Almaer & Ben Galbraith - Build Once, Deploy Everywhere
 
Steve Huffman - Lessons learned while at reddit.com
Steve Huffman - Lessons learned while at reddit.comSteve Huffman - Lessons learned while at reddit.com
Steve Huffman - Lessons learned while at reddit.com
 
Neil Patel - What You Need to be Measuring and How to Do It
Neil Patel - What You Need to be Measuring and How to Do ItNeil Patel - What You Need to be Measuring and How to Do It
Neil Patel - What You Need to be Measuring and How to Do It
 
Molly Holzschlag - How HTML 5 is Going to Completely Change your Web App
Molly Holzschlag - How HTML 5 is Going to Completely Change your Web AppMolly Holzschlag - How HTML 5 is Going to Completely Change your Web App
Molly Holzschlag - How HTML 5 is Going to Completely Change your Web App
 
Mike Mcderment - Marketing Metrics and the Systems You Need to Measure Them
Mike Mcderment - Marketing Metrics and the Systems You Need to Measure ThemMike Mcderment - Marketing Metrics and the Systems You Need to Measure Them
Mike Mcderment - Marketing Metrics and the Systems You Need to Measure Them
 
Fred Wilson - The 10 Golden Principles for Successful Web Apps
Fred Wilson - The 10 Golden Principles for Successful Web AppsFred Wilson - The 10 Golden Principles for Successful Web Apps
Fred Wilson - The 10 Golden Principles for Successful Web Apps
 
Alex Payne - Speedy, Stable, and Secure: Better Web Applications Through Func...
Alex Payne - Speedy, Stable, and Secure: Better Web Applications Through Func...Alex Payne - Speedy, Stable, and Secure: Better Web Applications Through Func...
Alex Payne - Speedy, Stable, and Secure: Better Web Applications Through Func...
 
Aaron Patzer - How to Take Your Start-up to the Next Level
Aaron Patzer - How to Take Your Start-up to the Next LevelAaron Patzer - How to Take Your Start-up to the Next Level
Aaron Patzer - How to Take Your Start-up to the Next Level
 
Taking your Site from One to One Million Users by Kevin Rose
Taking your Site from One to One Million Users by Kevin RoseTaking your Site from One to One Million Users by Kevin Rose
Taking your Site from One to One Million Users by Kevin Rose
 
The New Marketing, by Ryan Carson
The New Marketing, by Ryan CarsonThe New Marketing, by Ryan Carson
The New Marketing, by Ryan Carson
 
FOWA Tour- Richard Healy
FOWA Tour- Richard HealyFOWA Tour- Richard Healy
FOWA Tour- Richard Healy
 
FOWA Tour- Andy McLoughlin
FOWA Tour- Andy McLoughlinFOWA Tour- Andy McLoughlin
FOWA Tour- Andy McLoughlin
 
FOWA Tour- Dorothy Briggs
FOWA Tour- Dorothy BriggsFOWA Tour- Dorothy Briggs
FOWA Tour- Dorothy Briggs
 
FOWA Tour- Ryan Carson
FOWA Tour- Ryan CarsonFOWA Tour- Ryan Carson
FOWA Tour- Ryan Carson
 
FOWA Tour- Roan Lavery
FOWA Tour- Roan LaveryFOWA Tour- Roan Lavery
FOWA Tour- Roan Lavery
 
FOWA Tour- Graeme Mathieson
FOWA Tour- Graeme MathiesonFOWA Tour- Graeme Mathieson
FOWA Tour- Graeme Mathieson
 
FOWA Bristol/ Leeds- Dan Rubin
FOWA Bristol/ Leeds- Dan RubinFOWA Bristol/ Leeds- Dan Rubin
FOWA Bristol/ Leeds- Dan Rubin
 
FOWA Bristol- Ian Broom
FOWA Bristol- Ian BroomFOWA Bristol- Ian Broom
FOWA Bristol- Ian Broom
 

Recently uploaded

Negotiation & Presentation Skills regarding steps in business communication, ...
Negotiation & Presentation Skills regarding steps in business communication, ...Negotiation & Presentation Skills regarding steps in business communication, ...
Negotiation & Presentation Skills regarding steps in business communication, ...
UdayaShankarS1
 
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
onlyfansmanagedau
 
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdfThe Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
thesiliconleaders
 
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
BBPMedia1
 
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
taqyea
 
The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
JoeYangGreatMachiner
 
Innovative Uses of Revit in Urban Planning and Design
Innovative Uses of Revit in Urban Planning and DesignInnovative Uses of Revit in Urban Planning and Design
Innovative Uses of Revit in Urban Planning and Design
Chandresh Chudasama
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Operational Excellence Consulting
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
aragme
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
SabaaSudozai
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
Alexandra Fulford
 
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
IPLTech Electric
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
my Pandit
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
Top Forex Brokers Review
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdfRegistered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
dazzjoker
 
GKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt PresentationGKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt Presentation
GraceKohler1
 
Cover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SUCover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SU
msthrill
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
my Pandit
 

Recently uploaded (20)

Negotiation & Presentation Skills regarding steps in business communication, ...
Negotiation & Presentation Skills regarding steps in business communication, ...Negotiation & Presentation Skills regarding steps in business communication, ...
Negotiation & Presentation Skills regarding steps in business communication, ...
 
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdf
 
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdfThe Most Inspiring Entrepreneurs to Follow in 2024.pdf
The Most Inspiring Entrepreneurs to Follow in 2024.pdf
 
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
 
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
 
The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
 
Innovative Uses of Revit in Urban Planning and Design
Innovative Uses of Revit in Urban Planning and DesignInnovative Uses of Revit in Urban Planning and Design
Innovative Uses of Revit in Urban Planning and Design
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
 
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdfRegistered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
 
GKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt PresentationGKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt Presentation
 
Cover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SUCover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SU
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
 

Thor Muller & Lane Becker Presentation