This document is a resume for Denise Walters, who has 35 years of experience in healthcare. She has extensive experience implementing and supporting Epic applications such as Cadence and Ambulatory. Her experience includes roles such as trainer, analyst, consultant, and manager. She has worked with many healthcare organizations to implement Epic and provide ongoing support.

1. DENISE WALTERS
263 BISHOP ROAD
HOLLY RIDGE, NC
858-335-0890
PROFESSIONAL SUMMARY
35 years of experience in Healthcare
CORE COMPETENCIES
 Implementation
 End-user support
 Application and Integrated Testing
 Workflow analysis
 Build and support
 Training
TECHNICAL COMPETENCIES
 Epic Ambulatory Certification, 2015 (2017 NVT)
 Epic Cadence Certification, 2015 (2017 NVT)
 Epic Securities Certification, 2015 (2017 NVT)
 TED Training
PROFESSIONAL HISTORY
Superlanet, Consultant
Presence Health – Chicago, IL August 2017 to Present
Epic Trainer, Support Analyst
 Provide on site support for staff and providers during their double upgrade from 2014 to 2017.
Assisted in the updating and creation of training materials. Provided post go-live on site (at the
elbow) support concentrating on multiple areas within the Provider and Staff work flow to include:
 Provider classroom training  Nurse/MA classroom training
 MA/Nurse work flow  Scanning Work Flow
 Health Maintenance  Preference lists
 In Basket  Quick Buttons
 Building Smart Lists and Smart Phrases  Physician Dashboard and Quality Metrix
 Note Writer and Macro’s
TEKSystems, Consultant June 2017 to July 29, 2017
Partners, CRMA June 22, 2017 to July 29, 2015
Boston, MA
Go Live Ambulatory support
 Go Live support for a large In patient/Residential/Outpatient psychiatric hospital
o Assisted staff and providers during Epic implementation
o In Basket
o Smart Phrases
o Smart Lists
o In Basket
o Orders

2. Leidos Health, Consultant
Presence Health – Chicago, IL February 11, 2016 to March 31, 2017
Epic Trainer, Support Analyst
 Provided on site elbow support for staff and providers concentrating on multiple areas with the Epic
Provider and staff work flow to include:
» Preference lists
» In Basket
» Health maintenance
» Smart Text and Smart Phrases
» Note Writer and Macro’s
» Physician Dashboard
» Provide tips and tricks to help providers efficiency
» Scanning
Leidos Health
St. Francis Hospital – Hartford, CT August 31, 2015 to December 31, 2015
Cadence Build Analyst
 Built required resources for assigned departments and management requests
 Built new visit types, scheduling pools and blocks, One Click search algorithms
 Template build and appointment conversion support
 Modify SER records
 Modification of DEP records
 Set visit type modifiers and session limits
 Built Work Queue(WQF) and CER (rules) records
 Develop and maintain build trackers for department implementation build
 Create and register new test patients (Prelude)
 Work closely with the team and provided ticket support for end users (Resolved over 100 tickets)
 Change control process
 Attend weekly team meetings
Allegheny Health Systems – Pittsburgh, PA April 13, 2015 to August 27, 2015
Cadence Build Analyst
 Coordinate meetings with department managers to analyze department scheduling process
 Built required resources for assigned department, new visit types, and blocks
 Modification of SER records
 Modification of DEP records
 Set visit type modifiers and session limits
 Built Work Queue(WQF) and CER (rules) records
 Provide data courier support
 Develop individual spreadsheets to document and track all build for each department
 Testing lead for both application and integrated testing
 Responsible for modification of application and integrated test scripts
 Responsible as testing lead for the Cadence role in creating new test scripts
 Create and register new test patients (Prelude)
 Integrate and application test script writing and editing for both Cadence and ADT
 Support CRM build to include Smart sets and Smart lists; TDR patient scheduling; resolved trouble
tickets; change control process
University of California, San Diego (UCSD) – La Jolla, CA 1994 to 2014
Programmer Analyst IV – Cadence Build Analyst 2013 to 2014 (Retired)
 Active member of the Cadence implementation and build team.
 Provided onsite support for the revenue cycle implementation
 Member of go-live implementation team for the Epic Enterprise revenue cycle application
 Provided command center support during go-live of Epic Enterprise implementation
 Worked with the implementation and the application teams during the revenue cycle go-live process
 Provided data courier support

3.  Extensive work in the creation and execution of Unit/Integrated test scripts
 Provided appointment conversion support
 Provided CRM build and support
 Assigned security classes to different clinical staff based on user role
 Configured EMP and SER records for clinicians and support staff
 Conducted pre-build workflow analysis and data gathering
 Coordinated meetings with managers and super users to analyze clinical and administrative based
workflows, assisted in the process of streamlining the workflows
 Analyzed existing workflow and workflow issues
 Collaborated with physicians, nurses, and staff to improve operational efficiency
 Implemented quick and efficient workflow steps for end-users
 Built custom departmental batch printing using the E1C/E1B/E1D master files with sorting logic
 Built in basket classes and pools
 Built Epic SmartTools (SmartText, SmartList, SmartPhrases, and letters)
 Build experience in master files, EMP, SER,WQF,DEP
 Reviewed and editing of lesson plans
 Provided training for physician on how to build their personal SmartPhrases
 Conducted classroom sessions to help end-users understand Revenue Cycle applications
 Provided training and support for front desk staff on registration and scheduling patients
 Provided training for front desk staff; viewing provider schedules, scheduling from a referral
 Provided training for front desk staff on how to check-in and check-out patients
 Participated in weekly change management activities
 Troubleshot and resolved ticket issues, printing issues and login issues with end users
Programmer Analyst IV/Training and Support Supervisor 2012 to 2013
 Developed Automated Call Distribution (ACD) system for monitoring and distribution of support
calls
 Trained and mentored support team to include dual listening devices for monitoring end-user
experience
 Led decision making on the CT and ID credentialing process (sat in on all presentations and
provide constructive feedback)
 Created and carried out unit and integrated test scripts in the BLD and TST environments
 Assigned security classes to different clinical staff based on user role
 Built Provider and user record; configured EMP and SER records for clinicians and support staff
 Monitored and assisted other analysts setting up provider and user records
 Troubleshot build and workflow issues, resolved ticket issues that arose within the workspace
 Implemented quick and efficient workflow steps for end users
 Worked in various master files on the text side
 Built in basket classes and pools for multiple practices
 Built SmartTools (SmartList, SmartText, SmartSets, and letters)
 Build experience in master files like EMP and SER
 Conducted In Patient, go-live support, and ongoing training
 Reviewed and edited of lesson plans
 Provided training for physician on how to build their personal Preference lists and SmartPhrases
 Provided training for front desk staff on how to view their provider schedules
 Trained and supported nursing staff and physicians on how to use charting tools
 Trained end users on the use and simplification of in basket
 Provided end-users training on how to use Order Entry system
 Provided end-users training on how to use SmartSets
 Participated in weekly change management activities
 Set up in basket and granting security access as determined by end user role
 Provided facility administered medication (FAM) workflow support
Programmer Analyst 2009 to 2012
 Instrumental in the creation and development of training and support team
 Received 20 to 80 calls per day from Epic users on Inpatient and Ambulatory issues
 Managed the updating and modification of end-user EMP and SER records

4.  Created and carried out unit and integrated test scripts in the BLD and TST environments
 Assigned in basket classes and pools to end-users
 Edited SmartTools (SmartLists, SmartText, SmartSets, and letters)
 Conducted go-live and ongoing training and support for physician/providers, Inpatient, nursing staff,
clinical staff, and front end ancillary staff on clinical and administrative workflows
 Supported of end users onsite and remote access (providers and support staff)
 Provided training for physician on how to build their personal SmartPhrases
 Resolved trouble ticket issues
 Provided training for front desk staff on how to set up and view provider schedules
 Trained and provided support for nursing staff and physicians on how to use Smart Tools
 Trained end-users on the use and simplification of In Basket
 Provided end-user training on Order Entry
 Participated in weekly change management team meetings
 Provided FAM workflow support
 Provided Inpatient application go-live support (onsite and support desk)
Manager, Department of Orthopedic Surgery 1994 to 2009
 Implemented Epic EMR for the first surgical/specialty department at UCSD
 Monitored providers and staff in baskets in the Epic EMR system
 Attended monthly Epic user group meetings
 Supported daily operations to include management of multiple clinic locations
 HR functions to include annual evaluations, staff counseling, disciplinary action, interaction with
labor relations, training, time keeping and payroll
 Developed and implemented new policies and procedures
 Instrumental in the development and implementation of the new IDX/GE scheduling system
 Provided space planning for the relocation of the Orthopedics office to the Perlman facility
 Managed provider schedule maintenance, including development and maintenance of all masters
and template for all Orthopedic provider schedules in the IDX/GE scheduling system—one of the
only two managers responsible for the departmental maintenance of all provider schedules
 Participated in multiple development projects for the UCSD enterprise, IHI, IDX conversion, and
front desk redesign as well as numerous committees
EDUCATION & PROFESSIONAL DEVELOPMENT
Limited Radiology Technician, Mesa College, San Diego, CA, 1998
Certificate in Medical Assistant, Maric College of Medical Careers, San Diego, CA, 1997, Honors
PUBLICATIONS, PRESENTATIONS, & AWARDS
UCSD - Supervisors Academy, 2007
UCSD - Nominated for employee of the year, 2006