SlideShare a Scribd company logo
Chantay Brown
13512 Corapeake Place
Chesterfield, Va. 23838-3266
Phone: (804) 590-1386
Chantay_Brown@msn.com
OBJECTIVE
Over 16 years of experience as an LPN with a diverse background of nursing to include
areas in: Pediatrics, Geriatrics, SCU/Recovery, GI Clinic, Family Practice, Cardiology,
Internal Medicine, Cardiac Clinic, Plastic/Reconstructive Surgery Clinic
FORMAL EDUCATION
Jan 2014-Present South University, Glen Allen, VA
Pre-requisites for Bachelor of Science in Nursing
2008 John Tyler Community College
Associate of Applied Health Science
1998 H Ayers Technical College Diploma (LPN)
1990 U.S. Army Schools/Training
CPR: Expires 6/2017
Licensed Practical Nurse License: Expires 3/31/2017
EMPLOYMENT HISTORY
Summit Health Agency March 2011-Present
LPN
 Administered flu and pneumonia vaccines to clients at various corporate locations.
 Health Screenings checking Glucose and Cholesterol, Blood Pressure and Pulse,
BMI Measured Height and Weight, and give result with Counseling.
 Upholds the philosophy and objectives of the nursing services.
 Provides a wide range of duties to support the patients.
 Ensured a safe patient experience.
 Utilized knowledge to accurately identify and respond to patient needs.
 Possess the ability to recognize urgent or emergent patient care situations.
 Works efficiently with patients, family members, and other staff members.
 Conforms to established policies and procedures.
 Served as the initial point-of-contact for all questions, information and problem
resolution in the areas of patient appointing, ordering supplies, patient travel, files
management, correspondence preparation, time and attendance, and office
automation systems.
Physicians Network Dec 2009-Dec 2011
LPN
 Obtain EKG’s and administer medication.
 Assist Physician with surgical/specialized procedures breast exams/annual
pap/started IV’s/removed stitches/stables/dresses and cleaned wounds.
 Gather patient information and educated patient and family members.
 Observe the patient and report all changes in vital signs, symptoms, general
physical appearance and emotional conditions, and contraindications to
medications.
 Provided written documentation of observations either in patients chart.
 Provided continuity of the interdisciplinary care plan.
 Utilized experience and judgment when selecting appropriate order and sequence
of procedures and treatment.
 Calls to schedule appointments and cancel appointments. Phoning and interacting
with the staff from other departments within this facility i.e.. Supply, bio-medical,
medical, nursing, and surgical.
 Oversees all aspects of maintenance and revision of trauma database, in
conjunction with Trauma Coordinator and Emergency Services Director.
 Utilizing various sources, prepares reports reflectingtrauma care, outcomes
and trends
 Coordinates, collects, and enters data of trauma cases into the trauma
database in a timely and accurate manner.
 Submits trauma registry data into the Commonwealth of Virginia Trauma
Registry in a timely and accurate manager.
 Represents Trauma and EMS Services at various meetings, committees, or
educational offerings
 Acts to assure continual readiness for inspection
 Possesses Abbreviated Injury Scoring Specialist certification(CAISS) or
Specialist Trauma Registry certification(CSTR) or willing to obtain.
 Maintain 8 hours annually or 24 hours of registry or critical care education
every three years in accordance with VA State Office of Emergency
Medical Service guidelines
 Maintains all mandatory education as required by facility
 Demonstrates knowledge of and acts in accordance with HIPAA
regulations.
Health Staff Nursing Agency LPN June 2005-June 2008
 Administer medication to clients at scheduled times, take vitals, document per
department policy, maintain professionalism, notify pharmacy of medication
changes per physician, bathe clients
 Independently provides nursing care with little intervention from the RN or
Physician.
 Fostered an environment of respect for each patient and their family.
 Observed both physical and emotional changes in patient condition.
 Proficient knowledge in acute care and clinical operations.
 Completes appropriate forms and directs patient to health benefits, if required.
 Knows, understands and puts into practice all procedures as they apply
 Demonstrates the ability to assess a situation, consider the options, and
formulates an appropriate course of action.
 Demonstrates initial and annual competency in all appropriate designated
lab sections within set deadlines. Accurately performs tests when ordered
by physician.
 Participates in al facility/corporate mandatory training annually and as
required within set deadlines.
 Effectively organizes and completes daily tasks including cleaning and
quality controls on each system.
 Demonstrates the ability to enter patient testing results as required by HCA.
 Able to perform all Regulatory ProficiencyTesting required on each system
 Demonstrates knowledge and skills to train new employees in the point-of-
care role, as well as department/section specific policies/procedures.
 Demonstrate effective communication skills; generating quantitative reports
 Promotes cost effective unit operations to include trouble ticket solutions
 Promotes satisfaction of customers (patient, visitors, physician and staff)
 Participates in and understands quality management activities.
 Demonstrates knowledge and adheres to all policies relating to the JCAHO
National Patient Safety Goals for the Laboratory.
 Ability to obtain blood samples via venipuncture as needed and sending
samples to the clinical laboratory as required.
 Competent in drug testing for occupational medicine after hours of
operation
Poplar Springs Behavioral Health LPN Nov 2005-Nov2006
 Provided telemetry monitoring, wound care and skin inspections, and medication
administration.
 Educated patient and family members, telephone follow-ups, and updated medical
profile in regards to new medication and psychiatric emergencies.
 Understands human behavior, patient motivation, and reactions to situations
involving medications.
 Conforms to established policies and procedures and provide quality control
 Utilized empirical knowledge of patient care to deliver the best possible customer
care.
 Provided a thorough out-brief to Charge Nurse or Nurse Manager before end of
shift.
 Uses a high degree of tact and diplomacy when dealing with patients and families.
LPN MILITARY EXPERIENCE 2001-2004
Gold Clinic, Fort Campbell, KY Jan 2003-June 2004
SDS Recovery, Fort Jackson, SC Apr 2002-Aug 2002
Plastic and Reconstructive Surgery, Columbia SC Jan 2002-Mar 2002
GI Clinic, Fort Jackson, SC Aug 2001-Dec 2001
 Obtain EKG’s training provided on cardiac treadmill
 Assist Physician with surgical/specialized procedures breast exams/annual
pap/started IV’s/removed stitches/stables/dresses and cleaned wounds
 Diabetic teaching given to patients.
 Shots given for flu, B12, Depo-Provera, testosterone.
 Observed the patient and reported any changes in vital signs, symptoms, general
physical appearance and emotional conditions, and contraindications to
medications
 Provided written documentation of observations in patients chart or reports
 Respond to emergency situations such as cardiopulmonary arrest
 Set up oxygen and respirator equipment/start and maintain IV’s/check surgical
wounds to insure sterile dressing is dry
 Taught patient and family self-care. Respond to inquiries from patient, family
members and caregivers.
 Auto reminder reflects business objectives; maintaining clinic specific pre-
recorded menu selections
 Performing temperature, blood pressure, respiratory rate, oxygen saturation
measurements, height and weight and patient transfer in support of the primary
care clinic areas. Responds to inquiries from patients, family members and
caregivers.
 Assist in activities and administration of patient appointments
 Assist in preparing and implementing operating guides, and prepare reports
 Serve as the clinic primary point of contact for customers
 Ensure consistency and quality of service and compliance with procedures per
protocol.
HONORS/AWARDS:
 Army Service Ribbon/Army Good Conduct
 Army Achievement Medal/ Overseas Service Ribbon
 National Defense Service Medal/ National Vocational Medal
 Honor Society/Math Club/Faculty Award/Alumni
 Association/Minority Leadership award

More Related Content

What's hot (20)

JESSICA MELTON-Resume
JESSICA MELTON-ResumeJESSICA MELTON-Resume
JESSICA MELTON-Resume
 
dcainresume
dcainresumedcainresume
dcainresume
 
Amy.Weber.resume.3
Amy.Weber.resume.3Amy.Weber.resume.3
Amy.Weber.resume.3
 
Brenda Robinson LPN MBA MHA
Brenda Robinson LPN MBA MHABrenda Robinson LPN MBA MHA
Brenda Robinson LPN MBA MHA
 
just nurse
just nursejust nurse
just nurse
 
Cassandra Johnson_PD260_LINKEDIN_Feb23RESUME
Cassandra Johnson_PD260_LINKEDIN_Feb23RESUMECassandra Johnson_PD260_LINKEDIN_Feb23RESUME
Cassandra Johnson_PD260_LINKEDIN_Feb23RESUME
 
Lisa Platt Resume (2) RN
Lisa Platt Resume (2) RNLisa Platt Resume (2) RN
Lisa Platt Resume (2) RN
 
Legal Implications of Nursing Documentation in Obstetrics
Legal Implications of Nursing Documentation in ObstetricsLegal Implications of Nursing Documentation in Obstetrics
Legal Implications of Nursing Documentation in Obstetrics
 
resmedical 2016
resmedical 2016resmedical 2016
resmedical 2016
 
MBA_chronological resume final
MBA_chronological resume finalMBA_chronological resume final
MBA_chronological resume final
 
Ronald Stuart Meyer Resume 1 (1)
Ronald Stuart Meyer Resume 1 (1)Ronald Stuart Meyer Resume 1 (1)
Ronald Stuart Meyer Resume 1 (1)
 
Unit 4 part 2
Unit 4 part 2Unit 4 part 2
Unit 4 part 2
 
LPN Resume
LPN ResumeLPN Resume
LPN Resume
 
Sherlene Watkins ResumeHHnoadd
Sherlene Watkins ResumeHHnoaddSherlene Watkins ResumeHHnoadd
Sherlene Watkins ResumeHHnoadd
 
ALEXIS ANN DASHIELL RESUME 2E
ALEXIS ANN DASHIELL RESUME 2EALEXIS ANN DASHIELL RESUME 2E
ALEXIS ANN DASHIELL RESUME 2E
 
Current Resume
Current ResumeCurrent Resume
Current Resume
 
Jislene Dorceus Vante Resume
Jislene Dorceus Vante ResumeJislene Dorceus Vante Resume
Jislene Dorceus Vante Resume
 
Brooke Plum RN Resume 1
Brooke Plum RN Resume 1Brooke Plum RN Resume 1
Brooke Plum RN Resume 1
 
Documentation and Reporting
Documentation and ReportingDocumentation and Reporting
Documentation and Reporting
 
2015 resume
2015 resume2015 resume
2015 resume
 

Viewers also liked

Constitucional de los derechos fundamentales e internet
Constitucional de los derechos fundamentales e internetConstitucional de los derechos fundamentales e internet
Constitucional de los derechos fundamentales e internetcristian mamani mamani
 
Sam zavosh, real estate prestige
Sam zavosh, real estate prestigeSam zavosh, real estate prestige
Sam zavosh, real estate prestigeSamZavosh
 
LINITH RESUME
LINITH RESUMELINITH RESUME
LINITH RESUMELINITH P
 
Irteerako periferikoak
Irteerako periferikoakIrteerako periferikoak
Irteerako periferikoakmutrikubhi
 
Codes and conventions of music magazine
Codes and conventions of music magazineCodes and conventions of music magazine
Codes and conventions of music magazineBethVannet
 
Apresentação Oficial Corretora Crypt-Fx - Mercado Bitcoin
Apresentação Oficial Corretora Crypt-Fx - Mercado BitcoinApresentação Oficial Corretora Crypt-Fx - Mercado Bitcoin
Apresentação Oficial Corretora Crypt-Fx - Mercado BitcoinSandroKrunn
 
Thinking About Senior Living Options? Find the Right Home!
Thinking About Senior Living Options? Find the Right Home!Thinking About Senior Living Options? Find the Right Home!
Thinking About Senior Living Options? Find the Right Home!Care Haven Homes
 
Liew Kung Yu - Asian TYA Network event presentation at ricca ricca*festa 2016
Liew Kung Yu - Asian TYA Network event presentation at ricca ricca*festa 2016Liew Kung Yu - Asian TYA Network event presentation at ricca ricca*festa 2016
Liew Kung Yu - Asian TYA Network event presentation at ricca ricca*festa 2016TYA Asia
 
Chhattisgarh ministers
Chhattisgarh ministersChhattisgarh ministers
Chhattisgarh ministersallwina
 
senthilkumar resume 2016
senthilkumar resume 2016senthilkumar resume 2016
senthilkumar resume 2016senthil kumar
 
Plc print consulting
Plc print consultingPlc print consulting
Plc print consultingRajiv Rai
 
Alimentación en la niñez y adolescencia
Alimentación en la niñez y adolescenciaAlimentación en la niñez y adolescencia
Alimentación en la niñez y adolescenciarocio piñanez
 
Hugh Brown - Asian TYA Network event presentation at ricca ricca*festa 2016
Hugh Brown - Asian TYA Network event presentation at ricca ricca*festa 2016Hugh Brown - Asian TYA Network event presentation at ricca ricca*festa 2016
Hugh Brown - Asian TYA Network event presentation at ricca ricca*festa 2016TYA Asia
 

Viewers also liked (18)

Project 03
Project 03Project 03
Project 03
 
Infografia
InfografiaInfografia
Infografia
 
Constitucional de los derechos fundamentales e internet
Constitucional de los derechos fundamentales e internetConstitucional de los derechos fundamentales e internet
Constitucional de los derechos fundamentales e internet
 
Sam zavosh, real estate prestige
Sam zavosh, real estate prestigeSam zavosh, real estate prestige
Sam zavosh, real estate prestige
 
Gretchen Gurr Resume
Gretchen Gurr ResumeGretchen Gurr Resume
Gretchen Gurr Resume
 
LINITH RESUME
LINITH RESUMELINITH RESUME
LINITH RESUME
 
Deportes extremos 1
Deportes extremos 1Deportes extremos 1
Deportes extremos 1
 
Irteerako periferikoak
Irteerako periferikoakIrteerako periferikoak
Irteerako periferikoak
 
Codes and conventions of music magazine
Codes and conventions of music magazineCodes and conventions of music magazine
Codes and conventions of music magazine
 
Apresentação Oficial Corretora Crypt-Fx - Mercado Bitcoin
Apresentação Oficial Corretora Crypt-Fx - Mercado BitcoinApresentação Oficial Corretora Crypt-Fx - Mercado Bitcoin
Apresentação Oficial Corretora Crypt-Fx - Mercado Bitcoin
 
7
77
7
 
Thinking About Senior Living Options? Find the Right Home!
Thinking About Senior Living Options? Find the Right Home!Thinking About Senior Living Options? Find the Right Home!
Thinking About Senior Living Options? Find the Right Home!
 
Liew Kung Yu - Asian TYA Network event presentation at ricca ricca*festa 2016
Liew Kung Yu - Asian TYA Network event presentation at ricca ricca*festa 2016Liew Kung Yu - Asian TYA Network event presentation at ricca ricca*festa 2016
Liew Kung Yu - Asian TYA Network event presentation at ricca ricca*festa 2016
 
Chhattisgarh ministers
Chhattisgarh ministersChhattisgarh ministers
Chhattisgarh ministers
 
senthilkumar resume 2016
senthilkumar resume 2016senthilkumar resume 2016
senthilkumar resume 2016
 
Plc print consulting
Plc print consultingPlc print consulting
Plc print consulting
 
Alimentación en la niñez y adolescencia
Alimentación en la niñez y adolescenciaAlimentación en la niñez y adolescencia
Alimentación en la niñez y adolescencia
 
Hugh Brown - Asian TYA Network event presentation at ricca ricca*festa 2016
Hugh Brown - Asian TYA Network event presentation at ricca ricca*festa 2016Hugh Brown - Asian TYA Network event presentation at ricca ricca*festa 2016
Hugh Brown - Asian TYA Network event presentation at ricca ricca*festa 2016
 

Similar to Nursing Resume2

Similar to Nursing Resume2 (20)

WESLEY LYNCH-Resume-1
WESLEY LYNCH-Resume-1WESLEY LYNCH-Resume-1
WESLEY LYNCH-Resume-1
 
Brent Salsburey Resume 2016
Brent Salsburey Resume 2016Brent Salsburey Resume 2016
Brent Salsburey Resume 2016
 
aldrilcv
aldrilcvaldrilcv
aldrilcv
 
Brandy Copado Resume 1
Brandy Copado Resume 1Brandy Copado Resume 1
Brandy Copado Resume 1
 
Resume to use
Resume to useResume to use
Resume to use
 
Vanassa kay fultz resume 11 15-2015
Vanassa kay fultz resume 11 15-2015Vanassa kay fultz resume 11 15-2015
Vanassa kay fultz resume 11 15-2015
 
New Resume
New ResumeNew Resume
New Resume
 
Melony turay resume Jan 2016
Melony turay resume Jan 2016Melony turay resume Jan 2016
Melony turay resume Jan 2016
 
Resume
ResumeResume
Resume
 
sandra martinez Resume
sandra martinez Resumesandra martinez Resume
sandra martinez Resume
 
OSCAR GOROSPE CV1
OSCAR GOROSPE CV1OSCAR GOROSPE CV1
OSCAR GOROSPE CV1
 
New Rich Text Document.rtfresume 2015
New Rich Text Document.rtfresume 2015New Rich Text Document.rtfresume 2015
New Rich Text Document.rtfresume 2015
 
Med Resume
Med ResumeMed Resume
Med Resume
 
MichaelaVAndrews_RESUME Revised 04 26 2016
MichaelaVAndrews_RESUME Revised 04 26 2016MichaelaVAndrews_RESUME Revised 04 26 2016
MichaelaVAndrews_RESUME Revised 04 26 2016
 
SantanaAtext
SantanaAtextSantanaAtext
SantanaAtext
 
Rozana Ally_ Resume
Rozana Ally_ ResumeRozana Ally_ Resume
Rozana Ally_ Resume
 
Marly Jiby RN-Resume
Marly Jiby RN-ResumeMarly Jiby RN-Resume
Marly Jiby RN-Resume
 
Marly Jiby RN-Resume
Marly Jiby RN-ResumeMarly Jiby RN-Resume
Marly Jiby RN-Resume
 
Jfender resume
Jfender resumeJfender resume
Jfender resume
 
KELLY_FOSTER1
KELLY_FOSTER1KELLY_FOSTER1
KELLY_FOSTER1
 

Nursing Resume2

  • 1. Chantay Brown 13512 Corapeake Place Chesterfield, Va. 23838-3266 Phone: (804) 590-1386 Chantay_Brown@msn.com OBJECTIVE Over 16 years of experience as an LPN with a diverse background of nursing to include areas in: Pediatrics, Geriatrics, SCU/Recovery, GI Clinic, Family Practice, Cardiology, Internal Medicine, Cardiac Clinic, Plastic/Reconstructive Surgery Clinic FORMAL EDUCATION Jan 2014-Present South University, Glen Allen, VA Pre-requisites for Bachelor of Science in Nursing 2008 John Tyler Community College Associate of Applied Health Science 1998 H Ayers Technical College Diploma (LPN) 1990 U.S. Army Schools/Training CPR: Expires 6/2017 Licensed Practical Nurse License: Expires 3/31/2017 EMPLOYMENT HISTORY Summit Health Agency March 2011-Present LPN  Administered flu and pneumonia vaccines to clients at various corporate locations.  Health Screenings checking Glucose and Cholesterol, Blood Pressure and Pulse, BMI Measured Height and Weight, and give result with Counseling.  Upholds the philosophy and objectives of the nursing services.  Provides a wide range of duties to support the patients.  Ensured a safe patient experience.  Utilized knowledge to accurately identify and respond to patient needs.  Possess the ability to recognize urgent or emergent patient care situations.  Works efficiently with patients, family members, and other staff members.  Conforms to established policies and procedures.  Served as the initial point-of-contact for all questions, information and problem resolution in the areas of patient appointing, ordering supplies, patient travel, files management, correspondence preparation, time and attendance, and office automation systems.
  • 2. Physicians Network Dec 2009-Dec 2011 LPN  Obtain EKG’s and administer medication.  Assist Physician with surgical/specialized procedures breast exams/annual pap/started IV’s/removed stitches/stables/dresses and cleaned wounds.  Gather patient information and educated patient and family members.  Observe the patient and report all changes in vital signs, symptoms, general physical appearance and emotional conditions, and contraindications to medications.  Provided written documentation of observations either in patients chart.  Provided continuity of the interdisciplinary care plan.  Utilized experience and judgment when selecting appropriate order and sequence of procedures and treatment.  Calls to schedule appointments and cancel appointments. Phoning and interacting with the staff from other departments within this facility i.e.. Supply, bio-medical, medical, nursing, and surgical.  Oversees all aspects of maintenance and revision of trauma database, in conjunction with Trauma Coordinator and Emergency Services Director.  Utilizing various sources, prepares reports reflectingtrauma care, outcomes and trends  Coordinates, collects, and enters data of trauma cases into the trauma database in a timely and accurate manner.  Submits trauma registry data into the Commonwealth of Virginia Trauma Registry in a timely and accurate manager.  Represents Trauma and EMS Services at various meetings, committees, or educational offerings  Acts to assure continual readiness for inspection  Possesses Abbreviated Injury Scoring Specialist certification(CAISS) or Specialist Trauma Registry certification(CSTR) or willing to obtain.  Maintain 8 hours annually or 24 hours of registry or critical care education every three years in accordance with VA State Office of Emergency Medical Service guidelines  Maintains all mandatory education as required by facility  Demonstrates knowledge of and acts in accordance with HIPAA regulations. Health Staff Nursing Agency LPN June 2005-June 2008  Administer medication to clients at scheduled times, take vitals, document per department policy, maintain professionalism, notify pharmacy of medication changes per physician, bathe clients  Independently provides nursing care with little intervention from the RN or Physician.  Fostered an environment of respect for each patient and their family.
  • 3.  Observed both physical and emotional changes in patient condition.  Proficient knowledge in acute care and clinical operations.  Completes appropriate forms and directs patient to health benefits, if required.  Knows, understands and puts into practice all procedures as they apply  Demonstrates the ability to assess a situation, consider the options, and formulates an appropriate course of action.  Demonstrates initial and annual competency in all appropriate designated lab sections within set deadlines. Accurately performs tests when ordered by physician.  Participates in al facility/corporate mandatory training annually and as required within set deadlines.  Effectively organizes and completes daily tasks including cleaning and quality controls on each system.  Demonstrates the ability to enter patient testing results as required by HCA.  Able to perform all Regulatory ProficiencyTesting required on each system  Demonstrates knowledge and skills to train new employees in the point-of- care role, as well as department/section specific policies/procedures.  Demonstrate effective communication skills; generating quantitative reports  Promotes cost effective unit operations to include trouble ticket solutions  Promotes satisfaction of customers (patient, visitors, physician and staff)  Participates in and understands quality management activities.  Demonstrates knowledge and adheres to all policies relating to the JCAHO National Patient Safety Goals for the Laboratory.  Ability to obtain blood samples via venipuncture as needed and sending samples to the clinical laboratory as required.  Competent in drug testing for occupational medicine after hours of operation Poplar Springs Behavioral Health LPN Nov 2005-Nov2006  Provided telemetry monitoring, wound care and skin inspections, and medication administration.  Educated patient and family members, telephone follow-ups, and updated medical profile in regards to new medication and psychiatric emergencies.  Understands human behavior, patient motivation, and reactions to situations involving medications.  Conforms to established policies and procedures and provide quality control  Utilized empirical knowledge of patient care to deliver the best possible customer care.  Provided a thorough out-brief to Charge Nurse or Nurse Manager before end of shift.
  • 4.  Uses a high degree of tact and diplomacy when dealing with patients and families. LPN MILITARY EXPERIENCE 2001-2004 Gold Clinic, Fort Campbell, KY Jan 2003-June 2004 SDS Recovery, Fort Jackson, SC Apr 2002-Aug 2002 Plastic and Reconstructive Surgery, Columbia SC Jan 2002-Mar 2002 GI Clinic, Fort Jackson, SC Aug 2001-Dec 2001  Obtain EKG’s training provided on cardiac treadmill  Assist Physician with surgical/specialized procedures breast exams/annual pap/started IV’s/removed stitches/stables/dresses and cleaned wounds  Diabetic teaching given to patients.  Shots given for flu, B12, Depo-Provera, testosterone.  Observed the patient and reported any changes in vital signs, symptoms, general physical appearance and emotional conditions, and contraindications to medications  Provided written documentation of observations in patients chart or reports  Respond to emergency situations such as cardiopulmonary arrest  Set up oxygen and respirator equipment/start and maintain IV’s/check surgical wounds to insure sterile dressing is dry  Taught patient and family self-care. Respond to inquiries from patient, family members and caregivers.  Auto reminder reflects business objectives; maintaining clinic specific pre- recorded menu selections  Performing temperature, blood pressure, respiratory rate, oxygen saturation measurements, height and weight and patient transfer in support of the primary care clinic areas. Responds to inquiries from patients, family members and caregivers.  Assist in activities and administration of patient appointments  Assist in preparing and implementing operating guides, and prepare reports  Serve as the clinic primary point of contact for customers  Ensure consistency and quality of service and compliance with procedures per protocol. HONORS/AWARDS:  Army Service Ribbon/Army Good Conduct  Army Achievement Medal/ Overseas Service Ribbon  National Defense Service Medal/ National Vocational Medal  Honor Society/Math Club/Faculty Award/Alumni  Association/Minority Leadership award