1. Natalia Sommer
4344 Cougar Hills Way
Antelope CA 95843
nasommer14@gmail.com
(916)385-8425
SUMMARY
Experienced in health care administrative and customer service for over 5 years. Learning how to care for
patients, being a team leader as well as an independent worker greatly developed my skills in the workplace.
Proficient in Health Care Administration with knowledge of anatomy, medical terminology, Microsoft Office
Suites, MEDCIN (EHR software) and insurance applications. Customer oriented individual who is focused,
organized, motivated and determined to bring my skills to the work place.
EDUCATION
Carrington College HCA Certificate Citrus Heights, CA 08/2015
SKILLS
Health Care Administration
Microsoft Office Suites
Quickbooks
Dr Chrono
Nutralysis Software
MEDCIN (EHR)
Data input of 45 words per minute and improving
Knowledge of 10-key input data ability
Prepping files for each day and refilling patient documents after each use
SOAP notes: taking notes for the doctor as they asses the patient
ICD 9, CPT, HCPCS, and CDT coding
CMS 1500 and ADA claims forms
Staff Schedule as well as planning coordinator of events
Patient Coordinator
Answering phone calls: appointment and scheduling over phone and email, concerns, conference calls
Educating patients on medications, procedures and treatments
Respects patients confidentiality within the workplace and out of the workplace
Enforcing doctors policies and procedures for patients benefit
Customer Service
Knowledge of HIPAA and the patient to doctor confidentiality
Power point presentations
Following up on patients with phone calls, cards or email
Welcoming and greeting the patient upon arrival
Ability to read customers accordingly
Empathy with patients and coworkers
Time management
PROFESSIONAL EXPERIENCE
Nutritious Living Consultants Assistant Manager Orangevale, CA 2015-current
Raley’s Clerk/Customer Service Fair Oaks, CA 2012-2015
Natural Life Center Receptionist Orangevale, CA 2010-2012