This document is a resume for Natalia Sommer. She has over 5 years of experience in healthcare administration and customer service. She is proficient in healthcare administration, including medical terminology, Microsoft Office, EHR software, and insurance applications. She is focused, organized, and motivated to bring her skills to the workplace.

1. Natalia Sommer
4344 Cougar Hills Way
Antelope CA 95843
nasommer14@gmail.com
(916)385-8425
SUMMARY
Experienced in health care administrative and customer service for over 5 years. Learning how to care for
patients, being a team leader as well as an independent worker greatly developed my skills in the workplace.
Proficient in Health Care Administration with knowledge of anatomy, medical terminology, Microsoft Office
Suites, MEDCIN (EHR software) and insurance applications. Customer oriented individual who is focused,
organized, motivated and determined to bring my skills to the work place.
EDUCATION
Carrington College HCA Certificate Citrus Heights, CA 08/2015
SKILLS
Health Care Administration
 Microsoft Office Suites
 Quickbooks
 Dr Chrono
 Nutralysis Software
 MEDCIN (EHR)
 Data input of 45 words per minute and improving
 Knowledge of 10-key input data ability
 Prepping files for each day and refilling patient documents after each use
 SOAP notes: taking notes for the doctor as they asses the patient
 ICD 9, CPT, HCPCS, and CDT coding
 CMS 1500 and ADA claims forms
 Staff Schedule as well as planning coordinator of events
Patient Coordinator
 Answering phone calls: appointment and scheduling over phone and email, concerns, conference calls
 Educating patients on medications, procedures and treatments
 Respects patients confidentiality within the workplace and out of the workplace
 Enforcing doctors policies and procedures for patients benefit
Customer Service
 Knowledge of HIPAA and the patient to doctor confidentiality
 Power point presentations
 Following up on patients with phone calls, cards or email
 Welcoming and greeting the patient upon arrival
 Ability to read customers accordingly
 Empathy with patients and coworkers
 Time management
PROFESSIONAL EXPERIENCE
Nutritious Living Consultants Assistant Manager Orangevale, CA 2015-current
Raley’s Clerk/Customer Service Fair Oaks, CA 2012-2015
Natural Life Center Receptionist Orangevale, CA 2010-2012