Nancy McHale has over 21 years of experience as an accomplished practice manager in medical settings. She has a proven record of successfully implementing an EMR transition for a practice of three physicians. McHale has extensive experience in billing, medical terminology, and quality assurance standards. Currently she works as a front office supervisor responsible for scheduling, insurance verification, check-in, and medical records.

1. Nancy A McHale
12434S. LovelandSt., Alsip, IL 60803 - 708-646-9321 (C) - nancymc34@att.net
Professional Summary
Accomplished, Patient-focused Practice Manager with over 21 yearsexperience in a medical
discipline. Able to handle the demands in a fast-paced working environment, with a provenrecordof
reliability.
Core Qualifications
Successfully implemented transition to Highly motivated, fast learner who works
EMR for an entire practice of three well both independently and as part of a
Physicians. team.
Problemresolutionability Sensitive to patient needs to exceedQuality
Extensive medicalterminology knowledge. assurance standards.
ExperiencedBiller (ICD9/ICD10-CPT). Committed to staff training/motivation
/development.
Experience
Pandit Foot and Ankle Clinic September 2014 to Current
Front Office Supervisor
EvergreenPark, IL
Responsible for scheduling appointments and conducting insurance verifications.
Patient check-in, answering phones, data entry, collecting co-pays, and medical records.
Midwest Primary Care S.C. October 1999 to September 2014
Practice Manager
EvergreenPark, IL
During this period, I spent twelve yearsas the Practice Manager responsible for overseeingthe daily
operationsof a fast-paced practice including 3 Internal Medicine Physicians, as well as managing 12
staff members.
Singlehandedly, responsible for the successfulimplementation and complete transition to EMR for
the entire Practice. Asthe direct result, successfully savedthe Practice over 3% annually in billing.
Increased revenue and decreased expensesby 30% in one year.
Coordinatedmonthly Physicianmeetings, as well as monthly Staff meetings.
EvaluatedStaff members on a yearly basis, and submitted recommendations to the partnering
Physicians.
Flexible and versatile with the ability to performeach support staff position depending on staffing.
Education
Moraine Valley Community College 1985
Associate of Arts: Business
PalosHeights, IL, USA
Certifications
Certificate in Electronic Medical Records
Medical Office Admin Certificate
Community Involvement
Parents Club member - Dennehy Schoolof Irish Dance
Volunteer - AnnMarie Foundation- YouthSuicide/ Anti Bullying
Awareness and Education