As a trainer or presenter we come across different types of audiences. This presentation will help you identify different participant types and how to handle them.

1. By Prateek Malik
Handling Problem Participants
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2. By Prateek Malik
Types of Problem Participants
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WASPS
SLUGS
TOADS

3. By Prateek Malik
WASPS
W
A
S
P
S
•Willing
•Active
•Smart
•Persistent
•Show Off
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4. By Prateek Malik
Tips to Handle WASPS
Give them recognition
Look and Smile at them
Incorporate their ideas in your summary
Tactfully Interrupt
Avoid Eye Contact with them
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5. By Prateek Malik
SLUGS
S
L
U
G
S
•Slow
•Lethargic
•Uninspired
•Gloomy
•Sad
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6. By Prateek Malik
Tips to Handle SLUGS
Encourage involvement
Ask them simple question
Maintain Extra Eye Contact
Talk to them Privately
Team them with a “WASP”
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7. By Prateek Malik
TOADS
T
O
A
D
S
•Turned Off
•Obstinate
•Aggressive
•Demanding
•Smart -Alec
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8. By Prateek Malik
Tips to Handle TOADS
Take it professionally and not personally
Speak with them one on one
Acknowledge their Concern
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9. By Prateek Malik
Thank You
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