Uploaded byPrateek Malik
Handling Difficult Participants
The document discusses different types of challenging participants in group settings, categorized as wasps, slugs, and toads. It provides specific characteristics of each type and offers tailored strategies for effectively handling them. Tips range from giving recognition to wasps, encouraging involvement from slugs, and addressing toads' concerns professionally.
Handling Difficult Participants
- 1. By Prateek Malik HandlingProblem Participants 1
- 2. By Prateek Malik Typesof Problem Participants 2 WASPS SLUGS TOADS
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- 4. By Prateek Malik Tipsto Handle WASPS Give them recognition Look and Smile at them Incorporate their ideas in your summary Tactfully Interrupt Avoid Eye Contact with them 4
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- 6. By Prateek Malik Tipsto Handle SLUGS Encourage involvement Ask them simple question Maintain Extra Eye Contact Talk to them Privately Team them with a “WASP” 6
- 7. By Prateek Malik TOADS T O A D S •TurnedOff •Obstinate •Aggressive •Demanding •Smart -Alec 7
- 8. By Prateek Malik Tipsto Handle TOADS Take it professionally and not personally Speak with them one on one Acknowledge their Concern 8
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