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Halmstad Atea Bootcamp 2013
This document provides an overview of IBM Connections, a social business platform. It discusses how social networking is transforming interactions and how IBM Connections leverages social tools like profiles, communities, files, blogs and forums to activate workforces, create smarter workforces, and delight customers. It highlights key features of IBM Connections and how they can increase collaboration, sales, customer retention and more. The presentation encourages attendees to provide feedback and contact the speaker for any additional questions.
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Halmstad Atea Bootcamp 2013
- 1. Välkommen! IBM Introduction to IBMConnections Föreläsare: Alan Hamilton, IBM Collaboration Solutions @alanghamilton
- 2. © 2013 IBMCorporation A decade ago, e-Business fundamentally changed the way we conduct business Surfing Selling Browsing Buying
- 3. © 2013 IBMCorporation Today, the social graph is transforming the way we interact
- 4. © 2013 IBMCorporation © 2013 IBM Corporation 6 Leveraging social business for a competitive advantage Activate the Workforce Create a Smarter Workforce Delight Customers Create Exceptional Customer Experiences
- 5. © 2013 IBMCorporation The IBM Platform for Social Business Enabling “systems of engagement” solutions
- 6. © 2013 IBMCorporation The Value of a Social Business Platform By leveraging a Social Business Platform, you are able to: Take advantage of a broad range of industry leading social tools Grow your deployment as you need over time on the platforms you require Integrate with your current systems Customize as you see fit Develop an adoption strategy Access your social data from a variety of touchpoints (e.g. applications, desktops, mobile, etc)
- 7. © 2013 IBMCorporation10 Social Networking is Collaboration ... … leveraging all IBM Connections services: Profiles - Communities - Files - Wikis - Blogs - Forums - Events Media Gallery - Ideation Blogs - Activities - Activity Stream
- 8. © 2013 IBMCorporation Quickly find the people and expertise you need Post a status message informing your network of what you are doing Grow and maintain your professional network Communicate to your network your expertise and content Profiles Respond faster to customers and make better decisions
- 9. © 2013 IBMCorporation Personalized, smart recommendations for the People, Community and Content you should know Based on your Profile, tags, social network, and actions Found in Home page, Profiles and Communities Social Analytics Discover what and who you should know
- 10. © 2013 IBMCorporation Help people who share common interests to exchange and share information and ideas Create public, private and moderated communities Share files, watch videos in the media gallery, vote on ideas, plan projects, share using blogs, wikis, forums, and more in a community Calendar provides a central place to plan and coordinate team events Communities Increase sales and customer retention
- 11. © 2013 IBMCorporation Communities Increase sales and customer retention Add a status or content update Create a compelling experience See what's new and take action Access people and information
- 12. © 2013 IBMCorporation15 Reports / dashboard to monitor adoption and community vitality Comprehensive set of metrics of all Connections services and page views Targeted Users Business Owner / IT Owner Community Owner Supports extensibility Flexible drill down and data slicing Create custom reports or modify existing ones Community Metrics Understand community adoption
- 13. © 2013 IBMCorporation Gather the e-mails, IM chats, documents, messages, and other information that you and your team need to accomplish a project Assign To Dos to project members Customize and organize an activity with sections Create an activity for use by the members of a community Create Activity Templates to capture and reuse best practices Leverage activities in small groups or large communities Activities Complete projects on time and meet goals
- 14. © 2013 IBMCorporation Share documents, spreadsheets, presentations, and others without sending large attachments through e-mail – Tag files so that they're easy to find; add recommendations and comments – Share files with selected individuals, groups and communities, or make them public – View sharing properties, such as who has shared a file and with whom, people who have downloaded files – Manage versions and allow others to upload new versions – Search for text in the title or body of the file – Organize files in public or private folders – Optionally moderate file submission Files Spend less time searching for information
- 15. Blogs help youconnect with people - whether you know them or not, whether they are inside or outside your organization, whether they are internal or external. Readers benefit from the knowledge of subject matter experts. Share your unique perspective and expertise — solicit and rate feedback — without worrying about filling up everyone's inbox. Blogs help you communicate with your peers or colleagues and accelerate innovation. Optionally moderate blog content Generate new product and services faster Blogs Generate new product and services faster
- 16. © 2013 IBMCorporation Community Forums Enable self-support and encourage discussions Like a forum topic to share it with your followers. Sort to view most “liked” topics in a Forum or across forums.
- 17. © 2013 IBMCorporation Comprehensive update of mobile features Device specific gestures (i.e. sliding drawers vs. split views) Improved usability via native device capabilities Camera Device contacts Open In/Share with the application Offline Access QR Codes Start the mobile app from a browser or another mobile app on the device Mobile Any time anywhere comprehensive mobile ACCESS Full support for activity Stream with 3rd party events and their embedded applications
- 18. © 2013 IBMCorporation Simplified Access Multiple accounts Default login Application Customization Re-brand and theme Custom service definitions Custom login form EULA or information pages before granting access Improved security capabilities Remote account provisioning Password management Encryption Remote wipe & deny access Build configuration profile enforcement Clientless VPN support Mobile Any time anywhere comprehensive mobile ACCESS
- 19. © 2013 IBMCorporation Personal Files ■ Share any file in the context of your work ■ Personal files experience in Windows Explorer ■ Facilitate ease of sharing of any file on desktop ■ Round trip editing available in Windows Explorer Community Files and Media Gallery ■ Communities that have a files component can be added to the Windows Explorer view ■ “My Communities” are discovered by search and via a picker ■ Public Communities are discovered by search with type ahead ■ Media Gallery files will be shown mixed in with the Community files view ─ Previews can be shown only for those media files that are in the media gallery ■ Round trip editing available in Windows Explorer ■ Download at http://ibm.biz/BdxFWF IBM Connections Desktop Plug-ins Easily share your personal files
- 20. © 2013 IBMCorporation IBM Connections content is directly accessible from Outlook Share files easily by sending links instead of attachments Drag-n-drop email messages and attachments directly to the IBM Connections sidebar Receive live updates from your colleagues, communities and files Automatically syncs Social Network directory data to Outlook Contacts View activity stream via Outlook Social Connector Enhanced Microsoft Outlook Integration Your choice of tools Drag the file right Into an email message To send a link to an IBM Connections file.
- 21. © 2013 IBMCorporation Access Connections features and search Use the IBM Connections Plug- in for Microsoft Office to extend your social network to your documents ■ Add a document to Files, Communities, Activities, Blogs or Wikis ■ Create a To-Do item in an Activity ■ Create a Bookmark from a URL embedded in a document ■ Insert a Bookmark or a Profile into a document ■ Search for Connections content IBM Connections and Microsoft Office Access common tasks in Connections
- 22. SharePoint widget availablefor Connections Communities Access and Edit Microsoft SharePoint files Open and add files to SharePoint Libraries from within a Connections Community Download at http://ibm.biz/BdxFWE IBM Connections and Microsoft SharePoint Add robust social capabilities to legacy SharePoint content
- 23. © 2013 IBMCorporation *Views Nested folders Trash can for “soft” delete Check in / out documents Count and sort by number of Likes and Downloads IBM Connections Content Manager Views*Views* *Views Nested folders Trash can for “soft” delete Check in / out documents Count and sort by number of Likes and Downloads
- 24. © 2013 IBMCorporation IBM Docs brings to life IBM Connections Files Preview, present and print files without downloading Web-based editors for creating and sharing documents, spreadsheets and presentations Real-time co-editing Soon: IBM Docs available in Mobile IBM Docs Improve simplicity and efficiency by which teams build documents
- 25.
- 26. © 2013 IBMCorporation IBM's Social Business Leadership The Foundation to deliver “social” wherever it is required to increase usage and encourage adoption Comprehensive out-of-the-box solution for cloud, on- premises and hybrid Widest range of deployment options to protect existing information technology investments Proven Scalability and Open Standards based architecture 2X A Leader! Forrester Wave Enterprise Social Platform and Cloud Strategies for Online Collaboration Software Vendors Worldwide Market Leader for 3 years in a row! Leader in Aragon Research Globe for Enterprise Social Software IBM is in the leader quadrant in the Gartner Magic Quadrant for Social Software in the Workplace, August 2011 1 Source: Gartner Magic Quadrant for Social Software in the Workplace, August 2011 2 Source: The Forrester Wave™: Enterprise Social Platforms, Q3 2011 and The Forrester Wave™: Cloud Strategies for Online Collaboraton Software Vendors, Q3 2012, Forrester Research, Inc 3 Source: IDC: Number 1 position from 2009-2011, IDC Worldwide Enterprise Social Software 2011 Vendor Shares, doc #235273, June 2012. 4 Source: Aragon Research Globe for Enterprise Social Software, Aug 2012 Native mobile support for phones and tablets Pipeline of innovation from IBM Research allows us to deliver new value faster Social meets Business Process – it's time for a transformation
- 27. © 2013 IBMCorporation31 www.atea.com New IBM Social Landing Page http://ibm.com/social Latest product info, research, podcasts, and more http://www.ibm.com/lotus/connections IBM Connections Team Blog http://ibmsocialsoftware.com Assets, discussion, and opinion about driving the adoption of IBM social software http://www.ibm.com/blogs/socialbusines s External Resources and Information
- 28. Tack för mig! IBM Villdu veta mer, registrera dig vid utgången. Betygsätt gärna passet i appen För frågor kontakta mig på: Alan Hamilton alan.hamilton@uk.ibm.com +44 1475 893 483 På svenska eller engelska
Editor's Notes
- #4 A decade ago, e-business changed the way we use the internet forever when people and organizations went from browsing to buying and from surfing to selling. The internet evolved from being a new way of communicating and getting information to becoming the way that we conduct business and drive real business value. (Point of this slide) IBM was a leader and innovator in making e-Business a reality for our customers, and now we are doing it again. As social networks change the landscape of the internet, IBM again leads by defining how social networking for business can greatly improve business outcomes and helps our customers excel.
- #5 Today, social media is making an equally significant impact and has become an increasingly important tool in our daily lives – helping people connect, communicate and share information – forever changing the way people interact. Here are some additional facts: Today, more than 2 billion people use the internet. By the end of this year, Gen Y will outnumber Baby Boomers….and 96% of them have joined a social network. The second largest search engine in the world is YouTube 25% of search results for the World’s Top 20 largest brands are links to user-generated content. (Point of this slide) The social graph is simply the deep way in which people can now connect. As an analogy, all websites on the internet can be connected via links, the social graph simply means that now all people are connected as well. These rich relationships are changing the way we treat our friends, our colleagues and our customers. Social Business means that our traditional ways of marketing and selling are radically different from just e-business. Selling is based on reaching networks of people, and marketing means building trust among communities by influencing advocates and tippers. How we work together also has changed dramatically as we search expertise and learn to share to solve business problems. This is the new way of working.
- #6 Integrating social into your workforce and into customer experiences creates real business outcomes. This can happen in various business processes. On the slide are just a few examples of real customer results. Customer service: Profitable growth depends social, mobile customer self-service $44.6B lost in one year due to online customer experience problems (6) Sales: Improving sales skills and matching the right people can help close more deals Top 10% of sellers often generate 30-50% of a company’s revenue. (2) Product Development Accelerating innovation to deliver better products faster In software, the top programmers write 10 times the code of average performers (2) Marketing Gather insights into what customers will buy next 81% received product purchase advice from friends and followers through a social site (7) (Point of this slide) IBM makes sure that our customers can take advantage of social business to be competitive, and we help them apply it to their business situations . This infers that Facebook, Twitter ,etc are fun, but not productive. IBM makes social networking productive. Connections is “Facebook for the Enterprise”, but with real business focus and results.
- #7 Thank you Ray... powerful stuff. I would like to pick up on a couple of points from Ray.... Choosing the right Platform for Social Business is TOP of mind... and two of the leading challenges are: to Foster Internal Collaboration and to Incorporate Social into Business Models. At IBM we have seen and embraced these challenges from the onset... and some of the announcements we are making today will positively disrupt these challenges. Organizations are now moving from “liking” – simply using social technology for basic communication, to "leading" – where they are applying social tools and culture to fundamentally change their core business processes, leading to positive disruption within their organizations and their industries. Today, organizations are recognizing that there are numerous opportunities for them to rethink their core business processes through the application of social. Business is ready for social. They are leveraging social to activate people to create a smarter workforce and delight customers by creating exceptional customer experiences. And by creating a smarter workforce, customers are further enhancing their ability to delight customers.
- #13 Evolution of Social Search in Lotus Connections Lotus Connections 2.0 introduced “Social Search” Innovation from IBM Research Lab in Haifa, Israel System wide search infrastructure based on open standards Social search introduced concept of 'facets' weaving additional connections between results Lotus Connections 2.5 expanded on “Social Search” User Interface become more intuitive Consistency through provision of single search engine across the product Added additional services, Files and Wikis Document Conversion services, advanced language analytics Lotus Connections “Next” Adds Analytics Enhance with 'Social and Network Discovery' (SaND) technology Analytics leveraging the Social Search Information (indexes+facets) to discover and present relationships
- #16 In the next major release of IBM Connections, we are adding a visual layer to our out of box reporting and metrics. This will be featured within a community for community managers to understand adoption of the tools, content, and people interacting in their communities. This will also be available system wide for organizational understanding of metrics across all of the Connections tools. On the back end, Cognos is being utilized to consume the reports generated by Connections, and customers can create their own custom visualizations on the data.
- #17 New in 3.0: subcommunities
- #25 Use the IBM Connections Plug-in for Microsoft Office to extend your social network to your documents From Office you can: Add a document to an Activity, Wikis, Files and Communities Create a To-Do item in an Activity Search Connections Additionally From Microsoft Word, you can: Create a Bookmark from a URL embedded in a document Insert a Bookmark or a Profile info into a document Publish a Document to a Blog
- #29 Actiance is an IBM business partner focussing on Compliance solutions for the social business. IBM is re-marketing Vantage for IBM Connections which allows customers to archive comments, posts, files, blogs, wikis, forums, etc from IBM Connections into the Vantage archive to keep a record for future use (e.g. for litigation scenarios). No matter how small or out-of-context a remark or comment might be, every post can be captured and put into the larger context of a holistic compliance solution for the social business. Actiance solutions are critical components designed to help all organizations, protect their corporate brand and reputation, ensure ethical practices, and maintain compliance with applicable regulations and legislation. Key Features of the Actiance solutions for IBM Connections: Content logging and archiving Capture social data from all Connections applications eDiscovery to show the content in context of other related items Content inspection includes filtering, alerts, and rules engine Policies can map to governance standards