IBM Connections can be used across several business lines like HR, Finance, IT, Marketing, and Internal Communications for various use cases. It allows establishing centralized libraries of documents and assets, announcing news, engaging in discussions, managing processes and procedures, providing training resources, and facilitating improvements through ideation and feedback. When adopted, it leads to benefits like more accurate and timely information, higher productivity, fewer support calls, and more effective outcomes.

1. IBM Collaboration Solutions
Date: 7June2018
IBM Connections Use Cases for Social
Business Requirements
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2. IBM Connections Team
 Ranjit Rai - - IBM Connections and IBM Connections Cloud
Support
IBM Collaboration Solutions
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 Shrikant Ahire - IBM Connections and IBM Connections
Cloud Support

3. Agenda
1. Introduction
2. IBM Connections Features and Functionality.
3. Uses cases for different Line of Business.

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Introduction
• Why adoption of Social Technologies is
important?
• What do you gain by adopting IBM Connections
Cloud or IBM Connections
• How does it help your organization?
• What are we doing towards it ?
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Human Resources

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Policy
Documents
Establish a library of policy documentation in an agreed
structure. Use IBM Connections Files to provide a convenient
drag-and-drop method for accessing the documentation. Use
the features of the platforms to manage versions and
notifications of new files in a particular folder. Also utilize the file
searching capabilities to make locating information easier.
Employee
Recognition
Use a blog in a company Community (IBM Connections) to
announce news. This is a great way to improve transparency
amongst the entire company and to celebrate the success of the
team. This helps drive commitment and engagement amongst
the team by being recognized for their hard work.
Employee
Surveys
Use Surveys in IBM Connections to collect insight and views on
key topics affecting the workforce.
HR Process
Management
Centralise the storage and management of all process
information in an IBM Connections. Consider using Partner
Applications to provide a streamlined way to integrate activities
and tasks into process management documentation.
HumanResources

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Finance

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Spreadshe
ets and
Reports
Establish a library of spreadsheets and reports in an agreed
structure. IBM Connections Files to provide a convenient drag-
and-drop method for accessing the files. Use the features of the
platforms to manage versions and notifications of new files in a
particular folder. Also utilize the file searching capabilities to
make locating information easier.
Procedure
&
Regulation
Changes
Use a blog in a Finance or Management Community (IBM
Connections) to announce changes to regulations or procedures.
Regulation
Q&A
Use forums and wikis in IBM Connections to engage employees
across the organization in information and knowledge sharing
about finance topics.
Audit
Compliance
Centralise the storage and management of all audit information
in an IBM Connections community. Consider using Partner
Applications to provide a streamlined way to integrate activities
and tasks into audit compliance documentation.
Finance

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Accountant
& Legal
Counsel
Outreach
Use an IBM Connections community with external access as the
main building block of your user support experience or to
integrate your accountants or legal counsel. Supplement this
with IBM Connections Engagement Center to bring all the
different components together that you want to share using a
branding and structure which is appropriate for your advisors..
Efficiency
Drives &
Cost-Cutting
Measures
Use an Ideation Blog in IBM Connections to brainstorm the
process of identifying where opportunities to develop new
efficiency drives or cost-cutting measures might exist. Convert
validated opportunity areas into task lists in Activity or Box Note
to turn intent into action.
More
Accurate &
Timely
Information
More accurate and timely information is essential to reducing
costs, increasing innovation and reducing risk in the
organization.
Finance

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Information Technology

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System
Documents
Establish a library of system documentation in an agreed
structure. Use IBM Connections Files to provide a convenient
drag-and-drop method for accessing the documentation. Use
the features of the platforms to manage versions and
notifications of new files in a particular folder. Also utilize the
file searching capabilities to make locating information easier.
Team
Updates &
Departmen
t News
Use a blog in an IT Community (IBM Connections to announce
news ,customer feedback, technical blog. This is a great way to
improve transparency amongst the entire company and to
celebrate the success of the IT Team. This helps drive
commitment and engagement amongst the team by being
recognized for their hard work.
Fault
Finding &
Diagnosis
Use wikis in IBM Connections, files stored in Connections files
to create fault finding procedures. Checklists can be
maintained as Activities in IBM Connections. Consider using
an IBM Domino application to automate log recovery and
analysis.
Change
Manageme
nt
Centralise the storage and management of all project and
change management information in an IBM Connections
community or in a folder in Box. Consider using Partner
Applications to provide a streamlined way to integrate
activities and tasks into Project Management documentation.
InformationTechnology

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System
Training
Capture the key training and enablement materials your
colleagues need to improve their system knowledge.
Integrate online courses you subscribe to in wiki pages in
IBM Connections. Use IBM Connections surveys to perform
informal quizzes on the content.
System
Improveme
nts
Use an Ideation Blog in IBM Connections to brainstorm the
process of identifying where opportunities to improve system
quality might exist. Convert validated opportunity areas into
task lists in Community Activity.
Fewer
Support
Calls
Implementing many of the capabilities shown here will help
the IT department to handle fewer support calls, showing
that the systems are running more smoothly or end users are
able to support themselves more easily.
InformationTechnology

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Marketing

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Asset
Manageme
nt
Establish a library of marketing assets in an agreed structure.
Use IBM Connections Files to provide a convenient drag-and-drop
method for accessing the files. Use the features of the platforms
to manage versions and notifications of new files in a particular
folder. Also utilize the file searching capabilities to make locating
information easier.
Campaign
News
Use a blog in a company Community (IBM Connections) to
announce campaign or product news. This is a great way to
improve transparency amongst the entire company.
Campaign
Strategy
Developme
nt
Use forums and wikis in IBM Connections to engage employees
across the organization in information and knowledge sharing
about campaigns and strategy development topics.
Campaign
Execution &
Automation
Centralise the storage and management of all procedures for
campaign execution in an IBM Connections community. Consider
using Partner Applications to provide a streamlined way to
integrate activities and tasks into procedure quality auditing.
Marketing

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Campaign
Testing
Test campaign resources with focus groups and internal teams
before rolling out. Capture feedback in comments and forums.
Integrate online courses you subscribe to in wiki pages in IBM
Connections and embed your own videos for streaming from a
Box file share. Use IBM Connections surveys to perform
informal quizzes on the content.
Strategy &
Campaign
Improveme
nts
Use an Ideation Blog in IBM Connections to brainstorm the
process of identifying where opportunities to improve marketing
strategy might exist. Convert validated opportunity areas into
task lists in Activity in Connections.
More
Effective
Campaigns
Higher Yield
More effective campaigns lead to higher revenues and profits,
more engaged customers.
Marketing

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Internal Communications

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Company
News
Retire email based magazines. Use IBM Connections Engagement Center (ICEC)
to publish company news and add social components to allow employees to
“like” articles and leave comments. Use IBM Connections and ICEC to empower
business units to select news relevant to them and add their own content. Keep
employees well information with a professional real-time internal news cycle able
to compete with external corporate websites and business media.
Employee
Voice &
Opinion
Capture
Use forums and wikis in IBM Connections to engage employees across the
organization in information and knowledge sharing about how they feel about
working in the organization and what topics they would like to see addressed.
Get senior management to use Connections blogs to explain the vision behind a
transformation or change agenda and encourage them to welcome comments.
Process
Rationalisati
on
Centralise the storage and management of all procedures in an IBM Connections
community or in a folder in Box. Reduce the number of intranets and sunset
those that are no longer used. Less time spent by employees looking for
procedure documents. Higher productivity.
InternalCommunications

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Continuous
Professional
Development
Provide access to CPD resources to help employees develop their skills.
Capture feedback in comments and forums. Integrate online courses you
subscribe to in wiki pages in IBM Connections and embed your own videos
for streaming from a Box file share. Centralise and store CPD resources in
Box folders. Use IBM Connections surveys to perform informal quizzes on
the content.
Change
Management
and Continuous
Transformation
Instead of email, use IBM Connections and IBM Connections Engagement
Center to communicate with employees about the transformation and help
them engage with the change. Use ICEC as a single point of truth to counter
rumour and negative press. Use an Ideation Blog in IBM Connections to
brainstorm the process of identifying opportunities to help make the
transformation happen. Convert validated opportunity areas into tasks lists
in Activities or Box Notes to turn intent into action.
Culture of
Quality and
Transparency
Use ICEC to give employees a personalised and inclusive user experience
which combines corporate news with updates from their Connections feeds,
communities and blogs.
InternalCommunications

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Sales

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Proposal
Library
Store proposal documents in a centralized folder amongst the sales team (IBM
Connections or Box). This promotes re-use of key paragraphs and approaches to
pricing. Ultimately this will reduce the time spent on proposal preparation,
reducing the cost of sale.
Recent Wins
News
Use a blog in a Sales Community (IBM Connections) or a Watson Workspace
space to announce wins. This is a great way to improve transparency amongst
the entire company and to celebrate the success of the sales team involved. This
helps drive commitment and engagement amongst the sales team by being
recognized for their hard work.
Opportunity
Knowledge
Sharing
Using a wiki (IBM Connections) or Box Notes, key reusable paragraphs of text can
be stored and shared easily. Acting as a library of key terms, standard answers
to Request for Proposal questions, etc., the quality of the proposals can be
increased.
Proposal
Process
Compliance
Consider using a Box Relay workflow where a proposal must go through
regulatory or other compliance steps. Alternatively, a Connections Activity allows
you to define the steps of proposal compliance that must be gone through in
order to comply with your own procedures. Custom solutions can be built using
IBM Domino where complex workflows are needed.
Sales

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Sales
Techniques
Development
Capture the key training and enablement materials your colleagues need to
improve their sales success. Integrate online courses you subscribe to in wiki
pages in IBM Connections and embed your own videos for streaming from a Box
file share. Use IBM Connections surveys to perform informal quizzes on the
content.
Opportunity
Identification
Use an Ideation Blog in IBM Connections to brainstorm the process of
identifying where new business opportunities might exist. Convert validated
opportunity areas into task lists in Activity or Box Note to turn intent into action.
Higher Revenue
Per Sale
Following some of the techniques defined for Sales line of business should allow
your organization to develop a higher revenue per sale, or reduce the cost per
sale through better re-use of existing assets and less re-invention of
information.
Sales

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IBM Connections Community Overview

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IBM Connections Files & Bookmarks

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IBM Connections Surveys

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IBM Connections Ideation Blog

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IBM Connections Forums

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Thank You
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