IBM Collaboration Solutions Use Case HandbookAlan Hamilton
Useful examples for different parts of any organization and how they can develop more engaged employees and better business outcomes from using IBM solutions.
Central Desktop's SocialBridge solution helps marketing agencies improve communication with clients and maximize billable hours. It features client collaboration tools, digital review and approval workflows, and work order management to streamline processes. Over 450,000 users at Fortune 1000 companies and agencies rely on Central Desktop's cloud-based social collaboration platform.
The document discusses how companies can benefit from social software and smarter collaboration. Case studies are presented on how railroads, utilities, health plans, and manufacturers have realized quantified benefits like cost reductions and increased productivity, as well as qualitative benefits like improved knowledge sharing and workforce engagement, through implementing social software solutions. Benefits estimated over three years include millions of dollars in savings from reduced training, travel, and other expenses as well as increased revenues and productivity.
This document discusses SharePoint governance and provides an overview of a SharePoint governance training course. It covers the importance of governance in managing a SharePoint environment, key components of an effective governance plan including people, processes, policies and technology, and examples of policies and guidelines that could be included in a governance plan such as content management policies. It emphasizes clear goals, vision, mission and metrics in governance planning and stresses the importance of executive sponsorship, communication and training for successful SharePoint governance.
DF14 Preso - Salesforce Communities Strategy, Creation & Rollout - A Simple R...Karthik Chakkarapani
Actifio implemented a customer community strategy called Actifio Now to improve customer experience and engagement. The key components included a self-serve portal providing access to documentation, training, and a moderated community. The initial focus was on addressing common customer issues to reduce support cases. Future phases involved modernizing the design and including additional social features. The goals were to enhance training, leverage the community, align products with customer needs, and build advocacy for an upcoming IPO.
The document discusses RCM Technologies' SharePoint Quick Start solution. It provides an overview of SharePoint and its benefits for collaboration and information sharing. The Quick Start solution includes installing and configuring SharePoint, training employees in a train-the-trainer format, and developing a roadmap for a long-term SharePoint strategy. It asks questions to help organizations determine if they could benefit from the Quick Start to improve productivity, reduce costs, and better manage workflows and access to information.
The document describes RCM Technologies' SharePoint Quick Start solution. It provides an overview of SharePoint and its benefits for collaboration and information sharing. The Quick Start solution includes an analysis, installation and configuration of a basic SharePoint system, training for employees, and a follow up review to refine next steps for further leveraging SharePoint. It aims to quickly provide value and productivity improvements for organizations considering a collaboration solution.
Microsoft Lync provides a unified communications and collaboration platform that allows employees to communicate and work together in new ways from any device. It offers instant messaging, audio/video calling, online meetings, and application sharing in a single, integrated experience. Lync reduces costs by converging communications tools onto a single infrastructure that can be deployed either on-premises or in the cloud. It also integrates with other Microsoft products and allows interoperability with third-party technologies.
IBM Collaboration Solutions Use Case HandbookAlan Hamilton
Useful examples for different parts of any organization and how they can develop more engaged employees and better business outcomes from using IBM solutions.
Central Desktop's SocialBridge solution helps marketing agencies improve communication with clients and maximize billable hours. It features client collaboration tools, digital review and approval workflows, and work order management to streamline processes. Over 450,000 users at Fortune 1000 companies and agencies rely on Central Desktop's cloud-based social collaboration platform.
The document discusses how companies can benefit from social software and smarter collaboration. Case studies are presented on how railroads, utilities, health plans, and manufacturers have realized quantified benefits like cost reductions and increased productivity, as well as qualitative benefits like improved knowledge sharing and workforce engagement, through implementing social software solutions. Benefits estimated over three years include millions of dollars in savings from reduced training, travel, and other expenses as well as increased revenues and productivity.
This document discusses SharePoint governance and provides an overview of a SharePoint governance training course. It covers the importance of governance in managing a SharePoint environment, key components of an effective governance plan including people, processes, policies and technology, and examples of policies and guidelines that could be included in a governance plan such as content management policies. It emphasizes clear goals, vision, mission and metrics in governance planning and stresses the importance of executive sponsorship, communication and training for successful SharePoint governance.
DF14 Preso - Salesforce Communities Strategy, Creation & Rollout - A Simple R...Karthik Chakkarapani
Actifio implemented a customer community strategy called Actifio Now to improve customer experience and engagement. The key components included a self-serve portal providing access to documentation, training, and a moderated community. The initial focus was on addressing common customer issues to reduce support cases. Future phases involved modernizing the design and including additional social features. The goals were to enhance training, leverage the community, align products with customer needs, and build advocacy for an upcoming IPO.
The document discusses RCM Technologies' SharePoint Quick Start solution. It provides an overview of SharePoint and its benefits for collaboration and information sharing. The Quick Start solution includes installing and configuring SharePoint, training employees in a train-the-trainer format, and developing a roadmap for a long-term SharePoint strategy. It asks questions to help organizations determine if they could benefit from the Quick Start to improve productivity, reduce costs, and better manage workflows and access to information.
The document describes RCM Technologies' SharePoint Quick Start solution. It provides an overview of SharePoint and its benefits for collaboration and information sharing. The Quick Start solution includes an analysis, installation and configuration of a basic SharePoint system, training for employees, and a follow up review to refine next steps for further leveraging SharePoint. It aims to quickly provide value and productivity improvements for organizations considering a collaboration solution.
Microsoft Lync provides a unified communications and collaboration platform that allows employees to communicate and work together in new ways from any device. It offers instant messaging, audio/video calling, online meetings, and application sharing in a single, integrated experience. Lync reduces costs by converging communications tools onto a single infrastructure that can be deployed either on-premises or in the cloud. It also integrates with other Microsoft products and allows interoperability with third-party technologies.
SharePoint Business Solution DeploymentChris Peters
The document discusses the phases involved in deploying a SharePoint business solution: Define, Design, Develop, Deploy, Support, and Evolve. The Define phase involves understanding requirements, demonstrating SharePoint capabilities, and planning the project. The Design phase creates initial designs and prototypes. The Develop phase provisions the site and configures features. The Deploy phase performs testing and rollout. Support provides ongoing help to users. Evolve continuously improves the solution.
Dynamic benchmarking overview for franchises.
Stack-up™ is an online benchmarking service that provides real-time performance comparisons of financial, operational, procedural and best practice metrics.
Stack-up for franchise systems offers franchisees and franchisors insight on financial, operational and key performance data points through dynamic peer comparisons and can be integral part of the franchise recipe for success.
Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...Richard Harbridge
Microsoft 365 Intranets are capable of a lot more than just getting key corporate messaging out.
Internal Communications leaders have shifted from editors to enablers. With that shift comes a change from enforcing messaging to empowering and amplifying excellent communications and great ideas throughout the business. From preboarding to offboarding, HR's challenges are harder today than they have ever been before. Naturally, how these leaders leverage the digital workplace has changed as well, especially in how they leverage technology to achieve more with less.
Join our Product Offering Lead, Anders Fagerlund, and the CTO of 2toLead, Richard Harbridge, a Microsoft MVP and internationally recognized expert on Microsoft 365 and the Digital Workplace. This webinar will explore ideas and solutions that HR and Corporate Communications have embraced to improve how, where, and when they engage with employees.
We will discuss:
How to best leverage SharePoint, Microsoft Teams, and Yammer for modern communications.
How to take advantage of AI and Microsoft technology to accelerate and improve key communication and content.
Microsoft Intranet's best practices and approach that can make all the difference.
There will also be a short Q&A session at the end of the webinar.
Target audience
This event is primarily aimed at roles like CIO, CCO, CTO, Digital Workplace or Intranet Managers or similar roles within organizations planning to improve their digital workplace based on Microsoft technology.
Segundo Semario de SharePoint en Mexico por Joel OlesonJoel Oleson
10 Steps to Successful SharePoint Deployment
SharePoint and Futbol
A refresh of the popular SharePoint session on successful SharePoint deployments on Governance, teams, planning, staged deployment.
The 21/08 release of the Digital Sales Platform includes the following key updates:
1. A rebranding of the platform and improvements to the user experience, including skeleton loading and an optimized configurator UI.
2. New self-registration functionality that allows commerce portal users to sign up directly.
3. Enhancements to quoting and salesforce integration, including improvements to product comparison, account searching in quotes, and pre-built integration between salesforce and the platform.
Hold Outstanding Business Meetings with Web Conferencing ServicesInsideUp
Successful business meetings are vital but often require travel. Web conferencing allows meetings to occur virtually without travel expenses. It offers benefits like reduced costs, improved marketing, and convenience for customers. When choosing a provider, consider features like security, screen sharing, virtual whiteboards, and integration with tools like Outlook.
The document provides information about Gordon Chastain and his services as an independent project management consultant and virtual project manager (VPM). It outlines his experience and qualifications, describes how he utilizes technology like SharePoint and Microsoft Office to facilitate virtual project management, and explains the benefits of the virtual project model for reducing costs, improving collaboration and allowing access to global resources. The document also includes an overview of the typical project lifecycle and phases.
*UPDATED* These are slides that were present at SharePoint Saturday Vancouver. They have been updated as of 14 April 2018.
Description: You got Office 365 and you need to use it. You need to let others in your organization use it because you were designated the admin but you can't spell Office 365... yet. Where do you start? In this session, you will learn about the basics of administering Office 365 through the Admin Centers and where to start.
1. Be introduced to Office 365
2. Learn how to setup and manage users
3. Learn how to add your organization's domain
4. Learn about the Office 365 Admin Center and the other 3 major admin centers: Exchange, Skype for Business, and SharePoint (old and new).
5. Best practices, tips, and tricks along the way
Using Salesforce Communities to Drive Efficiencies and Reduce Costs Through I...Perficient, Inc.
There are very few companies that aren’t looking to lower their costs, enhance their operational efficiency and improve revenue performance. Connecting the dots in your ecosystem ─people and processes─ is vital to accomplishing these objectives.
Learn how one of our clients is engaging and supporting their clients with the power of Salesforce Communities.
You’ll learn how to:
Create an interactive community home page.
Use Chatter and collaboration with customers in a community.
Connect customers to the product management & development cycle.
Support complex case access and sharing controls.
Develop engaging UX/UI with CSS and Visualforce.
In this slideshare, our client, MedAssets, will tell the story of how they have improved the quality and effectiveness in healthcare with Salesforce Communities.
The release notes summarize new features and enhancements in Manufacturing X version 20/05. Key additions include expanded search capabilities with additional filter fields, relative date selections, and saved searches. New widgets allow customizing the homepage dashboard. Additional activity types for emails, meetings and phone calls were incorporated. A Gantt chart view was added for accounts, quotes and opportunities. Finally, favorites and inbox functions were updated.
This document provides release notes for Manufacturing X, detailing key features and enhancements in the 1904 release. The major additions include:
1) A custom layout feature allowing users to customize the product configuration view for sales teams. This is accompanied by new UI controls like number selectors and radio boxes.
2) A "fluid view" that adjusts field widths dynamically for better screen utilization.
3) Enhanced abilities to hide product groups and subgroups as well as customize UI labels without coding.
4) Integration with ERP systems to sync account and sales area data.
5) Reports on system usage and new audit features for improved search and traceability.
A Business Approach to SharePoint 2010 WhitepaperMicroLink, LLC
The document provides an overview of moving to SharePoint 2010, including deciding to make the move, preparing by assessing business and technical considerations, planning the implementation through developing requirements, strategy, design, and more. It emphasizes the importance of a well-planned transition to realize the full benefits of SharePoint.
The release brings new features to improve the user experience of a digital sales platform. For CPQ users, there is a new, more visual configuration experience. Commerce users can configure and submit inquiries for large configurable machines or find spare parts. CRM users have improved efficiency when using the system from email and calendar.
The document provides release notes for a digital sales platform's 21/05 release. Key features include:
1) Commerce inquiry capabilities allowing customers and prospects to configure machines and submit inquiries directly from the platform.
2) UX improvements like skeleton loading for faster page loads and multi-level exchange rates for pricing accuracy across currencies and locales.
3) Enhanced configuration experiences including flexibility to define option constraints and always work with the latest knowledge base versions.
4) CRM enhancements such as improved home page analytics, representation of commerce orders in accounts, and expanded Outlook integration.
The document is a template for a Request for Proposal (RFP) for a Customer Relationship Management (CRM) system. It provides instructions and sections for companies to complete to request vendor proposals for a new CRM system. The sections include company information, project scope, submission procedures, requirements, and a request for budget and resource information from vendors. The goal is to expedite the contracting process and select a vendor that can meet the defined business needs.
This presentation discusses the Summer 19 release features from Salesforce. It includes an agenda that covers new platform features, improvements to Sales Cloud, Service Cloud, Flow, Analytics, Community Cloud, and references the official Salesforce Summer 19 release notes. The presentation is intended for the Fremont Salesforce User Group and includes time for hands-on demos and Q&A regarding the new features.
The 20/08 release of Manufacturing X introduces new commerce capabilities including aftersales support processes on a single platform. Key features include enhanced email and calendar integration for improved CRM data, expanded product catalog capabilities, and a new MX Commerce solution allowing customers to browse products, view equipment parts, and place orders. The release marks an important milestone in completing Manufacturing X's three-in-one architecture.
How Insurance Companies Measure Marketing Automation SuccessDeb McAlister
This document discusses how several insurance carriers and agencies measure the success of using Distribion's multi-channel distributed marketing automation solution. It provides six case studies that show the key challenges each client faced and how they benefited from Distribion's solutions, such as increased marketing efficiencies, reductions in costs, and increases in sales. The case studies demonstrate that Distribion's solutions help clients improve marketing processes and communications with agents while controlling costs and increasing sales.
Office 2007 introduced a new user interface called the Ribbon that organizes commands into tabs. It also included new features like Live Preview and galleries that show formatting options visually. Security was improved with automatic blocking of external content and improved encryption options when saving files. The new file formats also aim to improve security by disabling macros by default.
6. What Matters Most to your Organization?Alan Hamilton
Have you considered what matters most to the people who drive your organization forward? This presentation works through an exercise in identifying key areas for growth and prompting you to consider where the most improvement could be made in your organization.
IBM Connections can be used across several business lines like HR, Finance, IT, Marketing, and Internal Communications for various use cases. It allows establishing centralized libraries of documents and assets, announcing news, engaging in discussions, managing processes and procedures, providing training resources, and facilitating improvements through ideation and feedback. When adopted, it leads to benefits like more accurate and timely information, higher productivity, fewer support calls, and more effective outcomes.
SharePoint Business Solution DeploymentChris Peters
The document discusses the phases involved in deploying a SharePoint business solution: Define, Design, Develop, Deploy, Support, and Evolve. The Define phase involves understanding requirements, demonstrating SharePoint capabilities, and planning the project. The Design phase creates initial designs and prototypes. The Develop phase provisions the site and configures features. The Deploy phase performs testing and rollout. Support provides ongoing help to users. Evolve continuously improves the solution.
Dynamic benchmarking overview for franchises.
Stack-up™ is an online benchmarking service that provides real-time performance comparisons of financial, operational, procedural and best practice metrics.
Stack-up for franchise systems offers franchisees and franchisors insight on financial, operational and key performance data points through dynamic peer comparisons and can be integral part of the franchise recipe for success.
Solving Today's HR, Communication & Leadership Challenges With Microsoft 365 ...Richard Harbridge
Microsoft 365 Intranets are capable of a lot more than just getting key corporate messaging out.
Internal Communications leaders have shifted from editors to enablers. With that shift comes a change from enforcing messaging to empowering and amplifying excellent communications and great ideas throughout the business. From preboarding to offboarding, HR's challenges are harder today than they have ever been before. Naturally, how these leaders leverage the digital workplace has changed as well, especially in how they leverage technology to achieve more with less.
Join our Product Offering Lead, Anders Fagerlund, and the CTO of 2toLead, Richard Harbridge, a Microsoft MVP and internationally recognized expert on Microsoft 365 and the Digital Workplace. This webinar will explore ideas and solutions that HR and Corporate Communications have embraced to improve how, where, and when they engage with employees.
We will discuss:
How to best leverage SharePoint, Microsoft Teams, and Yammer for modern communications.
How to take advantage of AI and Microsoft technology to accelerate and improve key communication and content.
Microsoft Intranet's best practices and approach that can make all the difference.
There will also be a short Q&A session at the end of the webinar.
Target audience
This event is primarily aimed at roles like CIO, CCO, CTO, Digital Workplace or Intranet Managers or similar roles within organizations planning to improve their digital workplace based on Microsoft technology.
Segundo Semario de SharePoint en Mexico por Joel OlesonJoel Oleson
10 Steps to Successful SharePoint Deployment
SharePoint and Futbol
A refresh of the popular SharePoint session on successful SharePoint deployments on Governance, teams, planning, staged deployment.
The 21/08 release of the Digital Sales Platform includes the following key updates:
1. A rebranding of the platform and improvements to the user experience, including skeleton loading and an optimized configurator UI.
2. New self-registration functionality that allows commerce portal users to sign up directly.
3. Enhancements to quoting and salesforce integration, including improvements to product comparison, account searching in quotes, and pre-built integration between salesforce and the platform.
Hold Outstanding Business Meetings with Web Conferencing ServicesInsideUp
Successful business meetings are vital but often require travel. Web conferencing allows meetings to occur virtually without travel expenses. It offers benefits like reduced costs, improved marketing, and convenience for customers. When choosing a provider, consider features like security, screen sharing, virtual whiteboards, and integration with tools like Outlook.
The document provides information about Gordon Chastain and his services as an independent project management consultant and virtual project manager (VPM). It outlines his experience and qualifications, describes how he utilizes technology like SharePoint and Microsoft Office to facilitate virtual project management, and explains the benefits of the virtual project model for reducing costs, improving collaboration and allowing access to global resources. The document also includes an overview of the typical project lifecycle and phases.
*UPDATED* These are slides that were present at SharePoint Saturday Vancouver. They have been updated as of 14 April 2018.
Description: You got Office 365 and you need to use it. You need to let others in your organization use it because you were designated the admin but you can't spell Office 365... yet. Where do you start? In this session, you will learn about the basics of administering Office 365 through the Admin Centers and where to start.
1. Be introduced to Office 365
2. Learn how to setup and manage users
3. Learn how to add your organization's domain
4. Learn about the Office 365 Admin Center and the other 3 major admin centers: Exchange, Skype for Business, and SharePoint (old and new).
5. Best practices, tips, and tricks along the way
Using Salesforce Communities to Drive Efficiencies and Reduce Costs Through I...Perficient, Inc.
There are very few companies that aren’t looking to lower their costs, enhance their operational efficiency and improve revenue performance. Connecting the dots in your ecosystem ─people and processes─ is vital to accomplishing these objectives.
Learn how one of our clients is engaging and supporting their clients with the power of Salesforce Communities.
You’ll learn how to:
Create an interactive community home page.
Use Chatter and collaboration with customers in a community.
Connect customers to the product management & development cycle.
Support complex case access and sharing controls.
Develop engaging UX/UI with CSS and Visualforce.
In this slideshare, our client, MedAssets, will tell the story of how they have improved the quality and effectiveness in healthcare with Salesforce Communities.
The release notes summarize new features and enhancements in Manufacturing X version 20/05. Key additions include expanded search capabilities with additional filter fields, relative date selections, and saved searches. New widgets allow customizing the homepage dashboard. Additional activity types for emails, meetings and phone calls were incorporated. A Gantt chart view was added for accounts, quotes and opportunities. Finally, favorites and inbox functions were updated.
This document provides release notes for Manufacturing X, detailing key features and enhancements in the 1904 release. The major additions include:
1) A custom layout feature allowing users to customize the product configuration view for sales teams. This is accompanied by new UI controls like number selectors and radio boxes.
2) A "fluid view" that adjusts field widths dynamically for better screen utilization.
3) Enhanced abilities to hide product groups and subgroups as well as customize UI labels without coding.
4) Integration with ERP systems to sync account and sales area data.
5) Reports on system usage and new audit features for improved search and traceability.
A Business Approach to SharePoint 2010 WhitepaperMicroLink, LLC
The document provides an overview of moving to SharePoint 2010, including deciding to make the move, preparing by assessing business and technical considerations, planning the implementation through developing requirements, strategy, design, and more. It emphasizes the importance of a well-planned transition to realize the full benefits of SharePoint.
The release brings new features to improve the user experience of a digital sales platform. For CPQ users, there is a new, more visual configuration experience. Commerce users can configure and submit inquiries for large configurable machines or find spare parts. CRM users have improved efficiency when using the system from email and calendar.
The document provides release notes for a digital sales platform's 21/05 release. Key features include:
1) Commerce inquiry capabilities allowing customers and prospects to configure machines and submit inquiries directly from the platform.
2) UX improvements like skeleton loading for faster page loads and multi-level exchange rates for pricing accuracy across currencies and locales.
3) Enhanced configuration experiences including flexibility to define option constraints and always work with the latest knowledge base versions.
4) CRM enhancements such as improved home page analytics, representation of commerce orders in accounts, and expanded Outlook integration.
The document is a template for a Request for Proposal (RFP) for a Customer Relationship Management (CRM) system. It provides instructions and sections for companies to complete to request vendor proposals for a new CRM system. The sections include company information, project scope, submission procedures, requirements, and a request for budget and resource information from vendors. The goal is to expedite the contracting process and select a vendor that can meet the defined business needs.
This presentation discusses the Summer 19 release features from Salesforce. It includes an agenda that covers new platform features, improvements to Sales Cloud, Service Cloud, Flow, Analytics, Community Cloud, and references the official Salesforce Summer 19 release notes. The presentation is intended for the Fremont Salesforce User Group and includes time for hands-on demos and Q&A regarding the new features.
The 20/08 release of Manufacturing X introduces new commerce capabilities including aftersales support processes on a single platform. Key features include enhanced email and calendar integration for improved CRM data, expanded product catalog capabilities, and a new MX Commerce solution allowing customers to browse products, view equipment parts, and place orders. The release marks an important milestone in completing Manufacturing X's three-in-one architecture.
How Insurance Companies Measure Marketing Automation SuccessDeb McAlister
This document discusses how several insurance carriers and agencies measure the success of using Distribion's multi-channel distributed marketing automation solution. It provides six case studies that show the key challenges each client faced and how they benefited from Distribion's solutions, such as increased marketing efficiencies, reductions in costs, and increases in sales. The case studies demonstrate that Distribion's solutions help clients improve marketing processes and communications with agents while controlling costs and increasing sales.
Office 2007 introduced a new user interface called the Ribbon that organizes commands into tabs. It also included new features like Live Preview and galleries that show formatting options visually. Security was improved with automatic blocking of external content and improved encryption options when saving files. The new file formats also aim to improve security by disabling macros by default.
6. What Matters Most to your Organization?Alan Hamilton
Have you considered what matters most to the people who drive your organization forward? This presentation works through an exercise in identifying key areas for growth and prompting you to consider where the most improvement could be made in your organization.
IBM Connections can be used across several business lines like HR, Finance, IT, Marketing, and Internal Communications for various use cases. It allows establishing centralized libraries of documents and assets, announcing news, engaging in discussions, managing processes and procedures, providing training resources, and facilitating improvements through ideation and feedback. When adopted, it leads to benefits like more accurate and timely information, higher productivity, fewer support calls, and more effective outcomes.
Improving engagement through collaborationAlan Hamilton
IBM's Collaboration Framework provides methods to drive engagement and collaboration through core capabilities like secure file sharing, improved communications, knowledge capture and management, and improved task management. This helps improve business metrics like increased revenues and profits, better customer loyalty and retention, and improved innovation. The document discusses using the framework's capabilities for individual productivity, team working, department efficiency, and enterprise transformation. It also provides examples of how line of business patterns and industry patterns can apply the core capabilities to specific functions and industries. The final sections discuss next steps for customers in deciding priorities, timescale, recipients, and measuring success in an implementation.
Starter Kit for Collaboration from Karuana @ Microsoft ITKaruana Gatimu
How does Microsoft IT approach the collaboration space? This Real World IT presentation is shared with customers worldwide to accelerate their ability to achieve more from their investments.
Also includes links to success.office.com templates in context of how to use them to kick start better adoption of what is available in your enterprise.
(Feb 2015)
Pour cette prochaine release, nous vous proposant un évènement extraordinaire, de part ses participants mais également par sa durée de 1h30.
Les différents Salesforce User Group de France ce réunissent pour vous présenter les nouveautés de la prochaine release.
CustomerCommunity_hidsdzdzdzzzdzdz819.pptxVkrish Peru
Community cloud
Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predic
Microsoft Dynamics CRM (XRM) & Microsoft SharepointAli Sharifi
This document provides an overview of Microsoft Dynamics xRM (extended Relationship Management) and how it can be used to build custom applications on the Microsoft Dynamics CRM platform. It describes how xRM leverages the CRM platform and features like security, workflow, reporting and the user interface to accelerate application development. The document also discusses common ways xRM can integrate with Microsoft SharePoint, including using business connectivity services, the client object model, search and web parts to share data and functionality between the two platforms.
Critical Success Factors: Separating Fact from FantasyScott Abel
Presented by Rahel Bailie at Documentation and Training West, May 6-9, 2008 in Vancouver,BC
There are many ways to skin a content management project, and the skeletons of CM projects gone awry, or even abandoned before conception, line the ditches to prove it. Of all the critical factors on a content management project, why is all the talk about technology? Separate fact from fantasy, marketing from mayhem, and figure out where to focus your energies to make your content management process a success.
The document outlines two options for upgrading Tradelink's website to target both trade and retail customers. Option A directly responds to the brief, proposing a content information architecture document, three design options, and a stand-alone programs strategy document. Option B proposes taking Tradelink to number one in the "Google Marketing Era" through strategies like search marketing, landing pages, social media engagement, email marketing, and online video. Sample components like a bathroom planner and competition ideas are provided.
This presentation describes a user-centered website design process that reduces risk and aligns your business goals with the goals of your audience. The result is a professional business website that attracts and converts valuable prospects.
By Abhishek Jain, Adobe
Traditionally, Marketing and Technical Communication departments have scuffled over the word “content,” approaching it with different personalities, tools, budgets, departments, and sometimes perceived goals. Today, organisations can no longer afford this interdepartmental stand-off.
Discrepancies between marketing and technical content can undermine both departments’ efforts to achieve their goals. In order to serve customers’ best interests, a high level of consistency is required between marketing and technical content.
A company’s content management system (CMS) should allow seamless access of assets, templates and other corporate standards across Marketing, Technical Communication, and other departments. All department creating “content” should use limited resources wisely.
In this session, see how your organisation’s Marketing and Technical Communication departments can both use Structured FrameMaker and Adobe Experience Manager (AEM) to author and manage structured content, and to leverage the powerful workflows, translation capabilities, versioning, search, publishing, and other features of AEM.
CNX16 - How To Get the Most Out of Your Marketing Cloud Premier Success PlanCloud_Services
Premier Success plans help customers increase Marketing Cloud ROI. Join us to learn how to best utilize all the resources included with Marketing Cloud Premier Success. Success Resources, Premier Support, Developer Services, Accelerators, Online training, and configuration services help our customers go faster and achieve more. We'll cover these topics and share best practices on how to maximize the value of your Premier Success.
For more information around Cloud Services, visit our website:
http://sforce.co/1ZuutDV
The document discusses a presentation by Astoria Software about how their On-Demand product can help advance careers through successful enterprise content management projects. It outlines best practices for CMS projects, demonstrates Astoria On-Demand and how it enables success through DITA. The presentation addresses questions and provides examples of results customers have achieved.
The document discusses the features and capabilities of Adxstudio portal, a content management system that allows users to build a secure self-service portal without web development experience. Key features include leveraging Dynamics CRM, facilitating authentication via social logins, custom forms and lists, responsive design, and pre-configured solutions for industries like retail, government, and more. It also describes entity management, permissions, actions and web forms that can be used to capture and display information from CRM.
Success Factors for DITA Adoption with XMetaL: Best Practices and FundamentalsScott Abel
Adopting structured authoring and content management requires managing change across the entire organization. Key factors for success include aligning with business needs, creating an implementation roadmap, mapping content to audience needs, updating processes and procedures, revising staffing models, and creating a plan to handle legacy documentation. Pilot projects allow testing changes in a limited scope before full adoption.
How to be Productive as a Remote PM by Microsoft Sr PMProduct School
Main Takeaways:
-Being more effective by reorganizing your own way of working
Establishing closer connect with geographically distributed users
-Getting work done by staying closely connected with team
-Ensuring trust and confidence by continuously managing stakeholder expectations
-Fostering motivation by projecting the team's success and closing the loop
Information managers, community managers, and department leaders need a simple to use and comprehensive information management strategy. This presentation delivers a step by step action plan to execute. Check out http://dougdevitre.com/sa for more ideas.
What Can IBM Connections do for my Business and How do i get StartedAlan Hamilton
IBM Connections is a digital workplace solution that allows organizations to:
- Unite employees and improve collaboration across locations.
- Unlock knowledge and expertise by capturing experiences.
- Work more closely with customers and partners through shared networks.
Ark Group workshop introduction to knowledge management 10 May 2010Steve Perry
The document provides an agenda and overview for a knowledge management (KM) seminar for law firms. It discusses the key building blocks of KM including people and culture, processes, content, and technology. It emphasizes aligning KM strategies with business goals and examples of how other professional services firms have implemented successful KM programs. Ensuring user adoption, a knowledge sharing culture, and that KM improves client services are highlighted as critical success factors.
The document discusses planning approaches for implementing use cases with Connections Cloud. It describes three types of use cases - basic, tactical, and strategic. Basic use cases provide quick wins with no training and low risk. Tactical use cases deliver immediate benefits but to smaller groups. Strategic use cases have long term rewards but also higher risk.
The document recommends prioritizing basic use cases that provide high business value. It provides templates for a project plan, communications plan, engagement plan, and support plan to structure rollout of a use case across multiple iterations. The planning aims to show early success, gain user confidence, and involve the right stakeholders from the beginning.
The document outlines the iterative process for adopting use cases which includes 7 stages: Announce, Integrate, Customize, Governance, Engage, Mentor, and Measure. Each stage has descriptions and considerations for planning the implementation for a specific user group in each iteration. The process aims to deploy use cases incrementally to maximize user adoption and measure business benefits at each stage.
This document provides guidance on establishing priorities and obtaining leadership approval for implementing IBM Connections Cloud. It recommends defining the problem, quantifying current costs, researching savings and benefits, and finding examples of success. It also discusses creating a clear and inspirational vision statement, and conducting an exercise to define specific problems to address. The document outlines questions to ask leadership about objectives, metrics, and comparisons to others. It provides examples of metrics for different roles. Finally, it provides instructions for building a business case by quantifying current costs and potential savings.
5. Introducing the Collaboration FrameworkAlan Hamilton
Building a cohesive solution to many of your organization's business issues and projects requires a framework approach which brings together what you have with new solutions to enhance every day work and let your people become better versions of themselves.
4. Reducing the Noise & Complexity of WorkAlan Hamilton
Explores the issues around having too many places to look for information and too much information coming in. How does IBM Collaboration help you address these issues?
3. Enhancing Collaboration with Conversational IntelligenceAlan Hamilton
The document discusses IBM's Watson Workspace, which aims to provide intelligent workstream collaboration. It highlights key user problems like information overload and difficulty keeping up. The solution is described as providing capabilities, structure and intelligence to help users get work done together more productively. Watson Workspace uses AI at its core to understand conversations, recommend actions, and learn from team work. It is presented as a leader in industry-based collaborative workspaces. Example use cases are given for healthcare, supply chain, sales, and IT service management.
2. IBM Collaboration Solutions customer success storiesAlan Hamilton
The document discusses how focusing on core capabilities can help achieve better business outcomes. It identifies several core capabilities like secure file management, employee engagement, smarter use of knowledge, improved workflows, engaging external teams, skills acquisition, unlocking ideas, and transparency & quality. It provides examples of how finance and travel & transportation industries can leverage these capabilities. It also shares two customer case studies about how Sika AG and Vossing benefited from IBM solutions to improve knowledge sharing, collaboration, and efficiency.
Enterprise Social Network Adoption in 5 Steps, second editionAlan Hamilton
This document is the table of contents for a book titled "Enterprise Social Network Adoption in 5 Steps, Second Edition" by Alan Hamilton. The book provides a practical guide for adopting enterprise social networks like IBM Connections and IBM Connections Cloud in 5 steps: 1) Establish a Vision, 2) Gain Leadership Commitment, 3) Plan Adoption, 4) Engage Employees, and 5) Adopt Iteratively. Each step is broken down into chapters that provide advice, best practices, and use cases to help organizations successfully adopt these types of social platforms.
The document outlines steps for prioritizing and implementing business priorities through increased engagement and collaboration. It recommends deciding on priorities, timelines, recipients, and sponsors. Benefits are identified like increased revenue, innovation, and loyalty. Priorities are categorized by short, medium, and long term. The next steps include finding sponsors, demonstrating benefits, and securing commitments. Success will be measured before and after iterations. Implementation considerations include identifying areas for improvement, demonstrating value, discussing requirements, and timelines.
This document describes industry patterns for applying collaboration capabilities across different industries including travel and transportation, banking and finance, industrial and manufacturing, and healthcare and pharmaceuticals. Specific examples are provided for each industry on using various IBM and Box collaboration tools for tasks like document storage, notification of changes, procedure management, new product development, and more.
4 how to apply the collaboration framework in your organizationAlan Hamilton
The document provides guidance on applying a collaboration framework to organizations. It discusses sharing files, tracking progress, and contributing knowledge using cloud drives, status updates, Q&A forums, activities, and public wikis. The framework is meant to improve transparency, innovation, customer loyalty, and efficiency at the individual, team, department, and enterprise levels. An example implementation process is also outlined, including defining problems and users, finding sponsors, planning iteratively, and providing a worked example.
IBM Connections 6 is a business social network platform that helps users collaborate. It includes enhanced features like a personalized onboarding experience to guide new users, modern communities with customizable homepages, improved files experience with syncing capabilities, and Orient Me to filter content. The mobile app is also redesigned to keep users productive on the go.
Ibm connections files the new way to work with filesAlan Hamilton
IBM Connections Files provides enterprise file sync and share capabilities that allow users to collaborate more effectively by syncing and sharing files from anywhere across devices. It offers features like file locking, expertise location, integrated meetings, content recommendations, and collaborative editing. Evaluations from various analysts recognize IBM as a leader in enterprise social software and file sync and share.
Improving Quality by Standardizing Processes and ProceduresAlan Hamilton
IBM Connections allows users to build standardized processes containing documents, tasks, notes, and other information organized in a specific order. The processes can be saved as templates that include all content for reuse, ensuring consistency. Activities function as both a system to guide users through the process and a database to record updates each time the process is run using a new copy of the template.
Driving innovation with IBM ConnectionsAlan Hamilton
IBM Connections allows organizations to use an "Ideation Blog" to capture improvement ideas from staff, who can then refine and revise their ideas through comments on the blog. Ideas that gain support through votes can "graduate" into activities to develop into improvement projects, with graduated ideas closed but linked to their activity to keep the innovation moving. Activities are used to plan next steps by combining various materials to further develop ideas into actions.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
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Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
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Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
2. A series of repeatable applications of
the core capabilities
Suitable for different lines of business
Deliver the benefits of increased
engagement and collaboration
Utilizing a variety of components of the
Collaboration Framework
Line of Business Patterns
3. Management
Board & Finance
Documents
Management
Communities
Meeting Notes &
Q&A
Structure and
Program Change
Management
Non-Executive
Director Outreach
Management
Development
New Initiative
Planning
Improved
Organizational
Reputation
Sales Proposal Library
Recent Wins
News
Opportunity
Knowledge
Sharing
Proposal Process
Compliance
Customer Portals
Sales
Techniques
Development
Opportunity
Identification
Higher Revenue
Per Sale
Customer
Service
Product
Documentation
Service Outages
Q&A &
Experience
Capture
Fault Diagnosis
Customer
Support
Product Training
Service Quality
Improvements
Net Promoter
Score
Improvement
Information
Technology
System
Documentation
Team Updates &
Department
News
Fault Finding and
Diagnosis
Change
Implementation
Supplier
Integration
System Training
System
Improvements
Fewer Support
Calls
Product
Development
Product
Specifications
Release &
Revision Dates
Product
Knowledge
Exchange
Project
Management
Product Testing
Groups
Technology
Education
New Product
Brainstorming
Less Re-working
Line of Business Patterns, Examples
4. Human
Resources
Policy
Documents
Employee
Recognition
Employee
Surveys
HR Process
Management
Alumni &
Recruitment
Continuous
Professional
Development
New Initiative
Planning
Improved Staff
Morale
Finance
Spreadsheets
and Reports
Procedure &
Regulation
Changes
Regulation Q&A Audit Compliance
Account & Legal
Counsel
Outreach
New Procedure
Training
Efficiency Drives
Cost Cutting
Measures
More Accurate
Information
Operations
Operations
Manuals
Service Bulletins
Safety
Improvement &
Exchange
Operations
Procedure
Management
Supplier
Integration
Safety
Compliance
Training
Operational
Safety
Improvements
Fewer Defects or
Accidents
Marketing
Asset
Management
Campaign &
Product News
Campaign
Strategy
Development
Campaign
Execution
Focus Groups
Outreach
Campaign
Testing
Strategy
Improvements
More Effective
Campaigns
Higher Yield
Internal Comms
Asset
Management
Company News
Employee Voice
Opinion Capture
Process
Automation
Employee Voice
Continuous
Professional
Development
Continuous
Organizational
Development
Culture of Quality
& Transparency
Line of Business Patterns, Examples
6. Board and
Finance
Documents
Create a community for board members and associated people to create and
store board meeting minutes, papers, agendas, and finance documents.
Consider making these files available for synchronization using IBM
Connections Files My Drive. Alternatively, create a Box folder and add each
board member to the folder and allow them to synchronize the contents so they
have the files available anywhere.
Management
Communities
A community (IBM Connections) for managers to plan activities and discuss
management topics like staff appraisals, restructuring and other topics which
employees would not normally have access to. These can be managed by a
department or by the HR function to ensure only managers are added to the
appropriate communities.
Meeting Notes
& Q&A
Use wiki pages or an activity in Connections to store and manage the meeting
notes. Box Notes in a shared folder is also a similar way of doing this. Forums
in Connections (perhaps in a Management Community) is a good way of
handling questions & answers. Alternatively, consider using a Watson
Workspace space for managers to ask questions and discuss topics.
Structure &
Program
Change
Management
Use a Connections Activity (perhaps in a Management Community) to create
sections, tasks, entries and comments around a program of work that needs to
take place to manage a change in the structure of the organization. Attach
documents or links to documents elsewhere (such as in Box). Use Box Relay to
manage the workflow of revisions around the changes to specification and other
documents.
Management
7. Non-Executive
Director
Outreach
Consider using a Community in Connections Cloud which allows external
access. Set up the community to reflect the corporate branding and structure
appropriate to non-executive directors. Add each non-executive director as a
member and if appropriate create access-controlled sub-communities to
manage larger groups which should not have access to each other’s
information.
Management
Development
Create a learning community in IBM Connections with wiki pages containing
learning content and embedded videos (perhaps embedded in Box) that
management can access in a logical structure. Establish discussion forums in
the Connections community to allow management to ask questions of the
presenter, or set up an IBM Watson Workspace space for questions &
answers.
New Initiative
Planning
Use an Ideation Blog in IBM Connections to collect ideas about new initiatives
which can be implemented. Revise these ideas and vote on them to choose
the best ones. When you’re ready, graduate the top ideas into Activities to
allow the initiative to be implemented in more detail.
Improved
Organizational
Reputation
Implementing the concepts illustrated here along with the other line of business
solutions described will result in a better reputation for customer service, staff
loyalty and product or service quality.
Management
9. Proposal
Library
Store proposal documents in a centralized folder amongst the sales team (IBM
Connections or Box). This promotes re-use of key paragraphs and approaches
to pricing. Ultimately this will reduce the time spent on proposal preparation,
reducing the cost of sale.
Recent Wins
News
Use a blog in a Sales Community (IBM Connections) or a Watson Workspace
space to announce wins. This is a great way to improve transparency amongst
the entire company and to celebrate the success of the sales team involved.
This helps drive commitment and engagement amongst the sales team by being
recognized for their hard work.
Opportunity
Knowledge
Sharing
Using a wiki (IBM Connections) or Box Notes, key reusable paragraphs of text
can be stored and shared easily. Acting as a library of key terms, standard
answers to Request for Proposal questions, etc., the quality of the proposals
can be increased.
Proposal
Process
Compliance
Consider using a Box Relay workflow where a proposal must go through
regulatory or other compliance steps. Alternatively, a Connections Activity
allows you to define the steps of proposal compliance that must be gone
through in order to comply with your own procedures. Custom solutions can be
built using IBM Domino where complex workflows are needed.
Sales
10. Customer
Portal
Use an IBM Connections community with external access as the main building
block of your customer portal experience. Supplement this with IBM
Connections Engagement Center to bring all the different components together
that you want to share using a branding and structure which is appropriate for
your customers.
Sales
Techniques
Development
Capture the key training and enablement materials your colleagues need to
improve their sales success. Integrate online courses you subscribe to in wiki
pages in IBM Connections and embed your own videos for streaming from a
Box file share. Use IBM Connections surveys to perform informal quizzes on
the content.
Opportunity
Identification
Use an Ideation Blog in IBM Connections to brainstorm the process of
identifying where new business opportunities might exist. Convert validated
opportunity areas into task lists in Activity or Box Note to turn intent into action.
Higher Revenue
Per Sale
Following some of the techniques defined for Sales line of business should
allow your organization to develop a higher revenue per sale, or reduce the
cost per sale through better re-use of existing assets and less re-invention of
information.
Sales
12. Product
Documents
Establish a library of product documentation in an agreed structure. Use Box or
IBM Connections Files to provide a convenient drag-and-drop method for
accessing the documentation. Use the features of the platforms to manage
versions and notifications of new files in a particular folder. Also utilize the file
searching capabilities to make locating information easier.
Service
Outages
Use a blog or status updates in IBM Connections to notify users about service
outages. Alternatively use an IBM Watson Workspace space to announce
outages. Consider automating outage notifications through a custom application
developed with IBM Domino. Hold update meetings using IBM Connections
Cloud web meetings.
Q&A &
Experience
Capture
Capture experience with IT systems and allow question and answer
management through an IBM Connections Forum or using IBM Watson
Workspace.
Fault
Diagnosis
Fault Diagnosis procedures can be templated using an IBM Connections activity
or automated using a custom solution build on IBM Domino. Standard review
and processing procedures can be handled using Box Relay.
CustomerService
13. Customer
Support
Use an IBM Connections community with external access as the main building
block of your customer support experience. Supplement this with IBM
Connections Engagement Center to bring all the different components together
that you want to share using a branding and structure which is appropriate for
your customers. Consider using IBM Watson Workspace with cognitive
capabilities to provide some support functions automatically.
Product
Training
Capture the key training and enablement materials your colleagues need to
improve their product knowledge. Integrate online courses you subscribe to in
wiki pages in IBM Connections and embed your own videos for streaming from
a Box file share. Use IBM Connections surveys to perform informal quizzes on
the content.
Service Quality
Improvements
Use an Ideation Blog in IBM Connections to brainstorm the process of
identifying where opportunities to improve service quality might exist. Convert
validated opportunity areas into task lists in Activity or Box Note to turn intent
into action.
Net Promoter
Score
Improvement
Many organizations measure Net Promoter Score as a way of identifying how
their customer service and overall service delivery has improved. Consider
how these techniques could positively affect your NPS score.
CustomerService
15. System
Documents
Establish a library of system documentation in an agreed structure. Use Box or
IBM Connections Files to provide a convenient drag-and-drop method for
accessing the documentation. Use the features of the platforms to manage
versions and notifications of new files in a particular folder. Also utilize the file
searching capabilities to make locating information easier.
Team Updates
& Department
News
Use a blog in an IT Community (IBM Connections) or a Watson Workspace
space to announce news. This is a great way to improve transparency amongst
the entire company and to celebrate the success of the IT Team. This helps
drive commitment and engagement amongst the team by being recognized for
their hard work.
Fault Finding
& Diagnosis
Use wikis in IBM Connections, files stored in Connections files or in Box or Box
Notes to create fault finding procedures. Checklists can be maintained as
Activities in IBM Connections. Consider using an IBM Domino application to
automate log recovery and analysis.
Change
Management
Centralise the storage and management of all project and change management
information in an IBM Connections community or in a folder in Box. Consider
using Partner Applications to provide a streamlined way to integrate activities
and tasks into Project Management documentation.
InformationTechnology
16. Supplier
Integration
Use an IBM Connections community with external access as the main building
block of your user support experience or to integrate your suppliers. .
Supplement this with IBM Connections Engagement Center to bring all the
different components together that you want to share using a branding and
structure which is appropriate for your customers & suppliers. Consider using
IBM Watson Workspace with cognitive capabilities to provide some support
functions automatically.
System
Training
Capture the key training and enablement materials your colleagues need to
improve their system knowledge. Integrate online courses you subscribe to in
wiki pages in IBM Connections and embed your own videos for streaming from
a Box file share. Use IBM Connections surveys to perform informal quizzes on
the content.
System
Improvements
Use an Ideation Blog in IBM Connections to brainstorm the process of
identifying where opportunities to improve system quality might exist. Convert
validated opportunity areas into task lists in Activity or Box Note to turn intent
into action.
Fewer Support
Calls
Implementing many of the capabilities shown here will help the IT department
to handle fewer support calls, showing that the systems are running more
smoothly or end users are able to support themselves more easily.
InformationTechnology
18. Product
Specifications
Establish a library of product documentation in an agreed structure. Use Box or
IBM Connections Files to provide a convenient drag-and-drop method for
accessing the documentation. Use the features of the platforms to manage
versions and notifications of new files in a particular folder. Also utilize the file
searching capabilities to make locating information easier.
Release &
Revision
Dates
Use a blog in a Product Community (IBM Connections) or a Watson Workspace
space to announce news. This is a great way to improve transparency amongst
the entire company and to celebrate the success of the Product Development
Team. This helps drive commitment and engagement amongst the team by
being recognized for their hard work.
Product
Knowledge
Exchange
Use wikis in IBM Connections, files stored in Connections files or in Box or Box
Notes to create knowledge about the products. Checklists can be maintained as
Activities in IBM Connections.
Project
Management
Centralise the storage and management of all project and change management
information in an IBM Connections community or in a folder in Box. Consider
using Partner Applications to provide a streamlined way to integrate activities
and tasks into Project Management documentation.
ProductDevelopment
19. Product Testing
Groups
Use an IBM Connections community with external access as the main building
block of your product testing experience. Supplement this with IBM
Connections Engagement Center to bring all the different components together
that you want to share using a branding and structure which is appropriate for
your testers. Consider using IBM Watson Workspace with cognitive
capabilities to provide some support functions automatically.
Technology
Education
Capture the key training and enablement materials your colleagues need to
improve their technology knowledge. Integrate online courses you subscribe to
in wiki pages in IBM Connections and embed your own videos for streaming
from a Box file share. Use IBM Connections surveys to perform informal
quizzes on the content.
New Product
Brainstorming
Use an Ideation Blog in IBM Connections to brainstorm the process of
identifying where opportunities to develop new products might exist. Convert
validated opportunity areas into task lists in Activity or Box Note to turn intent
into action.
Less Re-
Working
Implementing many of the capabilities shown here will help the Product
Development department to handle less re-working of existing concepts.
ProductDevelopment
21. Policy
Documents
Establish a library of policy documentation in an agreed structure. Use Box or
IBM Connections Files to provide a convenient drag-and-drop method for
accessing the documentation. Use the features of the platforms to manage
versions and notifications of new files in a particular folder. Also utilize the file
searching capabilities to make locating information easier.
Employee
Recognition
Use a blog in a company Community (IBM Connections) or a Watson
Workspace space to announce news. This is a great way to improve
transparency amongst the entire company and to celebrate the success of the
team. This helps drive commitment and engagement amongst the team by
being recognized for their hard work.
Employee
Surveys
Use Surveys in IBM Connections to collect insight and views on key topics
affecting the workforce.
HR Process
Management
Centralise the storage and management of all process information in an IBM
Connections community or in a folder in Box. Consider using Partner
Applications to provide a streamlined way to integrate activities and tasks into
process management documentation.
HumanResources
22. Alumni &
Recruitment
Use an IBM Connections community with external access as the main building
block of your alumni and recruitment experiences.. Supplement this with IBM
Connections Engagement Center to bring all the different components together
that you want to share using a branding and structure which is appropriate for
your users. Consider using IBM Watson Workspace with cognitive capabilities
to provide automated new-hire information.
Continuous
Professional
Development
Capture the key training and enablement materials your colleagues need to
improve their skills and knowledge. Integrate online courses you subscribe to
in wiki pages in IBM Connections and embed your own videos for streaming
from a Box file share. Use IBM Connections surveys to perform informal
quizzes on the content.
New Initiative
Planning
Use an Ideation Blog in IBM Connections to brainstorm the process of
identifying where opportunities to develop new initiatives might exist. Convert
validated opportunity areas into task lists in Activity or Box Note to turn intent
into action.
Improved Key
Staff Retention
Retention of key staff is a major factor in reducing costs and increasing profits.
HumanResources
24. Spreadsheets
and Reports
Establish a library of spreadsheets and reports in an agreed structure. Use Box
or IBM Connections Files to provide a convenient drag-and-drop method for
accessing the files. Use the features of the platforms to manage versions and
notifications of new files in a particular folder. Also utilize the file searching
capabilities to make locating information easier.
Procedure &
Regulation
Changes
Use a blog in a Finance or Management Community (IBM Connections) or a
Watson Workspace space to announce changes to regulations or procedures.
Regulation
Q&A
Use forums and wikis in IBM Connections to engage employees across the
organization in information and knowledge sharing about finance topics.
Audit
Compliance
Centralise the storage and management of all audit information in an IBM
Connections community or in a folder in Box. Consider using Partner
Applications to provide a streamlined way to integrate activities and tasks into
audit compliance documentation.
Finance
25. Accountant &
Legal Counsel
Outreach
Use an IBM Connections community with external access as the main building
block of your user support experience or to integrate your accountants or legal
counsel. Supplement this with IBM Connections Engagement Center to bring
all the different components together that you want to share using a branding
and structure which is appropriate for your advisors..
New Procedure
Training
Capture the key training and enablement materials your colleagues need to
improve their skills and knowledge. Integrate online courses you subscribe to
in wiki pages in IBM Connections and embed your own videos for streaming
from a Box file share. Use IBM Connections surveys to perform informal
quizzes on the content.
Efficiency
Drives & Cost-
Cutting
Measures
Use an Ideation Blog in IBM Connections to brainstorm the process of
identifying where opportunities to develop new efficiency drives or cost-cutting
measures might exist. Convert validated opportunity areas into task lists in
Activity or Box Note to turn intent into action.
More Accurate
& Timely
Information
More accurate and timely information is essential to reducing costs, increasing
innovation and reducing risk in the organization.
Finance
27. Operations
Manuals
Establish a library of operations manuals in an agreed structure. Use Box or
IBM Connections Files to provide a convenient drag-and-drop method for
accessing the files. Use the features of the platforms to manage versions and
notifications of new files in a particular folder. Also utilize the file searching
capabilities to make locating information easier.
Service
Bulletins
Use a blog in a company Community (IBM Connections) or a Watson
Workspace space to announce service or production news. This is a great way
to improve transparency amongst the entire company.
Safety
Improvements
Knowledge
Capture
Use forums and wikis in IBM Connections to engage employees across the
organization in information and knowledge sharing about safety improvement
topics.
Procedure
Management
Centralise the storage and management of all procedures in an IBM
Connections community or in a folder in Box. Consider using Partner
Applications to provide a streamlined way to integrate activities and tasks into
procedure quality auditing..
Operations
28. Supply Chain
Integration
Use an IBM Connections community with external access as the main building
block of your user support experience or to integrate your supply chain.
Supplement this with IBM Connections Engagement Center to bring all the
different components together that you want to share using a branding and
structure which is appropriate for your extended team.
Safety
Compliance
Training
Capture the key training and enablement materials your colleagues need to
improve their skills and knowledge about safety.. Integrate online courses you
subscribe to in wiki pages in IBM Connections and embed your own videos for
streaming from a Box file share. Use IBM Connections surveys to perform
informal quizzes on the content.
Operational
Safety
Improvements
Use an Ideation Blog in IBM Connections to brainstorm the process of
identifying where opportunities to improve safety might exist. Convert validated
opportunity areas into task lists in Activity or Box Note to turn intent into action.
Fewer Defects
and Accidents
Increased staff loyalty & retention. Increased profits through reduction in safety
issues and down time..
Operations
30. Asset
Management
Establish a library of marketing assets in an agreed structure. Use Box or IBM
Connections Files to provide a convenient drag-and-drop method for accessing
the files. Use the features of the platforms to manage versions and notifications
of new files in a particular folder. Also utilize the file searching capabilities to
make locating information easier.
Campaign
News
Use a blog in a company Community (IBM Connections) or a Watson
Workspace space to announce campaign or product news. This is a great way
to improve transparency amongst the entire company.
Campaign
Strategy
Development
Use forums and wikis in IBM Connections to engage employees across the
organization in information and knowledge sharing about campaigns and
strategy development topics.
Campaign
Execution &
Automation
Centralise the storage and management of all procedures for campaign
execution in an IBM Connections community or in a folder in Box. Consider
using Partner Applications to provide a streamlined way to integrate activities
and tasks into procedure quality auditing.
Marketing
31. Focus Groups
Outreach
Use an IBM Connections community with external access as the main building
block of your focus group experience. Supplement this with IBM Connections
Engagement Center to bring all the different components together that you
want to share using a branding and structure which is appropriate for your
extended team.
Campaign
Testing
Test campaign resources with focus groups and internal teams before rolling
out. Capture feedback in comments and forums. Integrate online courses you
subscribe to in wiki pages in IBM Connections and embed your own videos for
streaming from a Box file share. Use IBM Connections surveys to perform
informal quizzes on the content.
Strategy &
Campaign
Improvements
Use an Ideation Blog in IBM Connections to brainstorm the process of
identifying where opportunities to improve marketing strategy might exist.
Convert validated opportunity areas into task lists in Activity or Box Note to turn
intent into action.
More Effective
Campaigns
Higher Yield
More effective campaigns lead to higher revenues and profits, more engaged
customers.
Marketing
33. Asset
Management
Establish a library of electronic assets in an agreed structure. Use Box or IBM
Connections Files to provide a convenient drag-and-drop method for accessing
the files. Use the features of the platforms to manage versions and notifications
of new files in a particular folder. Also utilize the file searching capabilities to
make locating information easier.
Company
News
Use a blog in a company Community (IBM Connections) or a Watson
Workspace space to announce company news. This is a great way to improve
transparency amongst the entire company.
Employee
Voice &
Opinion
Capture
Use forums and wikis in IBM Connections to engage employees across the
organization in information and knowledge sharing about how they feel about
working in the organization and what topics they would like to see addressed.
Process
Automation
Centralise the storage and management of all procedures in an IBM
Connections community or in a folder in Box. Use Box Relay to automate the
workflow around standard procedures.
InternalCommunications
34. Employee
Voices
Use an IBM Connections community with external access as the main building
block of your employee voice experience. Supplement this with IBM
Connections Engagement Center to bring all the different components together
that you want to share using a branding and structure which is appropriate for
your extended team.
Continuous
Professional
Development
Provide access to CPD resources to help employees develop their skills.
Capture feedback in comments and forums. Integrate online courses you
subscribe to in wiki pages in IBM Connections and embed your own videos for
streaming from a Box file share. Use IBM Connections surveys to perform
informal quizzes on the content.
Continuous
Organizational
Development
Use an Ideation Blog in IBM Connections to brainstorm the process of
identifying where opportunities to improve the organization might exist.
Convert validated opportunity areas into task lists in Activity or Box Note to turn
intent into action.
Culture of
Quality and
Transparency
A more transparent organization is more engaged, has lower risks and has
higher profits.
InternalCommunications