SlideShare a Scribd company logo
1 of 42
HABIT-5
SEEK FIRST TO UNDERSTAND,
THEN TO BE UNDERSTOOD
MS EDUCATION (LEADERSHIP AND MANAGEMENT)
GROUP MEMBER
▸ Fareena Farheen
▸ Aniqa Amir
▸ Sumaiya Maqsood
▸ Mehak Maqbool
▸ Ayesha Nazar
▸ Warda Mumtaz
2
1. Empathic
Communication
Fareena Farheen
3
Empathic Communication
▸ Empathic communication is communication that takes into
account what we do, the way we do it, and our impact on
other people.
▸ As this awareness grows, we create better connections more
quickly, and find ourselves more motivated and willing to
respond in any situation.
5
Principles of Empathic Communication
▸ Empathy means the ability to understand and share the feelings of another.
▸ It is the ability to sense other people’s emotions, compiled with the ability to imagine what
someone else might be thinking or feeling.
▸ This habit is about the communication after understanding the ability to sense other person
emotions.
▹ This habit starts with an example of an optometrist who gave glasses to a patient without
diagnosing his number.
▹ When the patient couldn’t see clearly, he would not go to that optometrist again.
▹ So we all rush to conclusions without understanding the causes of problems.
▹ If a boy does not want to go school, the mother forces him to go to school without
diagnosing the causes for his not going. His mother should first seek the problem and issue
behind why his son does not like to go to school then try to suggest solutions and remedies.
▹ We rush in, to fix things up with good advice. We fail to take time to diagnose, to really deeply
understand the problem first.
▹ The key to effective interpersonal communication is first to understand then to be
understood.
▹ Diagnose first before we prescribe
6
Character and Communication
▸ The four basic types of communication are reading, writing, speaking and listening. In
daily lives we emphasize on the first three but we do not listen to others. Without
listening we cannot understand another human being from that individual’s own frame
of reference.
▸ Communication is the most important
▸ To interact effectively with someone or to influence someone, we have to understand
them first. If somebody feels that other person is manipulating or giving dodge or just
judging. They will never open up to others. The actual good conduct of a person will
bring confidence to the other for opening up. Till the time one opens to the other, they
cannot be advised or counselled.
▸ To be really effective in the habit of interpersonal communication, you have to build
the skills of empathic listening on the base of character that inspires openness and
trust. To be emotionally close to each other, you have to listen to the heart of other.
7
2. Empathic Listening
Aniqa Amir
8
9
Native American Proverb
“Listen, or your tongue will
make you deaf.”
Empathic Listening
▸ “Seek first to understand” involves a very deep shift in
paradigm.
▸ We typically seek first to be understood.
▸ Most people do not listen with the intent to understand; they
listen with the intent to reply.
▸ We want to be understood.
▸ Our conversations become collective monologues, and we
never really understand what’s going on inside another
human being.
10
11
Empathic Listening
▸ When another person speaks, we’re usually “listening” at one of
four levels.
▹ We may be ignoring another person, not really listening at
all.
▹ We may practice pretending. “Yeah. Uh-huh. Right.”
▹ We may practice selective listening, hearing only certain
parts of the conversation.
▹ Or we may even practice attentive listening, paying attention
and focusing energy on the words that are being said.
▸ But very few of us ever practice the fifth level, the highest form
of listening, empathic listening.
12
Empathic Listening
▸ Empathic listening, mean listening with intent to
understand.
▸ Empathic (from empathy) listening gets inside
another person’s frame of reference.
▸ You look out through it, you see the world the way
they see the world, you understand their paradigm,
and you understand how they feel.
13
14
Difference between Empathy and Sympathy
▸ Empathy is not sympathy. There is a difference between
these terms.
▸ Sympathy is a form of agreement, a form of judgment. It
means understanding someone else's suffering.
▸ On the other hand, empathic listening is not that you agree
with someone; it’s that you fully, deeply, understand that
person, emotionally as well as intellectually.
15
16
17
10%
30%
60%
COMMUNICATION EXPERTS
ESTIMATE
Words Sounds Body Language
Risk
▸ Empathetic listening takes effort.
▸ It also involves some risk. The risk comes from a
chance of being hurt.
▸ Putting aside your own needs to listen to another’s,
and enter into another’s thoughts and feelings
requires a certain degree of vulnerability.
▸ But this risk is worth it. You will never be able to see
the world as others do until you learn the skills needed
for empathetic listening.
18
3. Diagnose Before You
Prescribe
Sumaiya Maqsood
19
Diagnose Before You Prescribe
▸ It is very difficult and hard to seek first to understand or
to diagnose before you prescribe but it is a correct
principle obvious in many areas of life.
▸ We often prescribe before making a proper diagnosis
when communicating.
▸ We should first take the time to deeply understand the
problems presented to us.
Diagnose Before You Prescribe
▸ If you don’t have confidence in the diagnosis, you won’t
have confidence in the prescription
▸ The key to good judgment is effective understanding.
▸ We must first understand the problem before we can
effectively address the solution.
▸ By judging first, a person will never fully understand.
21
Diagnose Before You Prescribe
▸ Especially under stressful circumstances,
when discussing complex issues with our
loved ones, the way we "listen" is to "prescribe
before diagnosing." We jump to conclusions,
attack the speaker's views and defend our own
conclusions before really deeply
understanding.
22
Diagnose Before You Prescribe
▸ Diagnosing before you prescribe is also fundamental to law.
The professional lawyers first gather the facts to understand
the situation, the laws and precedents, before preparing the
case.
▸ A good lawyer almost writes the opposing case before he
writes his own.
▸ A good teacher will assess the class before teaching.
▸ A good student will understand before he applies.
▸ A good parent will understand before evaluating or judging.
23
24
Four Autobiographical Responses
▸ When we fail to listen empathically from the other person’s
perspective we listen autobiographically, interpreting everything
through our own lens and experiences.
▸ Autobiographical listening is filtering what others says through
your own story, experiences, prejudices and values
25
26
Four Autobiographical Responses
▸ When you listen autobiographically you are often
listening with the intent to reply rather then
understand.
▸ These responses come naturally to us. We are
deeply scripted in them; we live around models of
them all the time.
27
4. Four developmental stages of
the iceberg of empathic listening
Mehak Maqbool
28
Four developmental stages of the iceberg (chunks)
of empathic listening
▸ You will never be able to truly step inside another person, to
see the world as he sees it, until you develop the pure desire,
the strength of personal character, and the positive Emotional
Bank Account as well as the empathic listening skills to do it.
1. An account of trust, based on how safe you feel with another
2. The level of closeness and trust, or “richness” in our
relationships.
29
There are six major deposits we can make to
the emotional bank account
▸ Understanding the individual
▸ Attend to the little things, which are the big things in relationships
▸ Keep commitments
▸ Clarify expectations
▸ Show personal integrity(the quality of being honest)
▸ Apologize sincerely when you make a withdrawal
30
▸ Empathic listening is the practice of being attentive and
responsive to others' input during conversation.
▸ Listening empathically entails making an emotional connection
with the other person and finding similarities between their
experience and your own so you can give a more heartfelt
response.
▸ The skills, the tip of the iceberg (chunks) of empathic listening,
involve four developmental stages.
▹ 1st stage this is the skill taught in "active" or "reflective" listening. You just listen to
the words that come out of someone's mouth and you repeat them.
31
▸ You haven't evaluated or probed or advised or interpreted. You've at least
showed you're paying attention to his words. But to understand, you want to
do more.
▹ 2nd stage the second stage of empathic listening is to rephrase the content. It's
a little more effective, but it’s still limited to the verbal communication
▸ This time, you've put his meaning into your own words. Now you're thinking
about what he said, mostly with the left side, the reasoning, logical side of
the brain.
▹ 3rd stage the third stage brings your right brain into operation. You reflect
feeling.
▸ Now you're not paying as much attention to what he's saying as you are to
the way he feels about what he's saying.
▹ 4th stage the fourth stage includes both the second and the third. You rephrase
the content and reflect the feeling.
32
▸ When people are really hurting and you really listen with a pure
desire to understand, you’ll be amazed how fast they will open
up.
▸ They want to open up. Children desperately want to open up,
even more to their parents than to their peers.
▸ And they will, if they feel their parents will love them
unconditionally and will be faithful to them afterwards and not
judge or ridicule them.
▸ You're using both sides of your brain to understand both sides of
his communication. In communication Listen actively before you
talk.
33
5. Understanding and Perception
Ayesha Nazar
34
Understanding and Perception
▸Listen deeply to other people, you will
discover tremendous differences in
perception.
▸You will also begin to appreciate the
impact that these differences can have as
people try to work together in
interdependent situations.
▹ You see the young woman; I see the old lady.
▹ You may look at the world through spouse-centered
glasses; I may see it through the money-centered lens of
economic concern
One-on-One
▸Habit 5 is powerful because it is right in the middle of your Circle of Influence.
▸Many factors in interdependent situations are in your Circle of Concern --
problems, disagreements, circumstances, other people's behavior.
▸And if you focus your energies out there, you deplete them with little positive
results.
▸But you can always seek first to understand.
▸That's something that's within your control.
▸And as you do that, as you focus on your Circle of Influence, you really, deeply
understand other people.
▸You have accurate information to work with, you get to the heart of matters
quickly, you build Emotional Bank Accounts, and you give people the
psychological air they need so you can work together effectively.
36
6. Then seek to be understood
Warda Mumtaz
37
Then seek to be understood
▸ Seek first.
▸ How to understand is critical in reaching towards
solution.
▸ Seeking to understand, requires consideration.
▸ Seeking to understood, takes courage.
▸ Need to understand another individual's
perception.
38
Being understood is all about one’s presentation of
ethos, pathos, and logos
3 words of early Greek’s philosophy
▸ Ethos; the personal faith that people have in you. It’s the trust
you inspire.
▸ Pathos; the empathic side and feelings that means you are in
emotional thrust of other people.
▸ Logos; logic, reasoning part of the presentation.
▸ When we present our ideas clearly, we increases credibility of
our idea.
▸ In your effort to understand, your learn.
39
One on one
▸ Habit 5 is powerful because it is right in the middle of your
circle.
▸ It is inside out approach.
▸ When you focus on your circle, you deeply understand people.
▸ You know them well so you can work effectively.
▸ Habit 5, tells us to keep our autobiography aside and seek to
understand others.
▸ By asking them; ‘’ you seem down ’’
‘’ all set ‘’
(You show understanding and respect)
40
Examples used in one and one
▸ Involves parents with their child.
▸ Involves spouse.
▸ In business, do one on one;
▸ Take feedback from employee, customers and
suppliers.
▸ Make human element important than financial or
technical element.
41
42

More Related Content

What's hot

Habit 5: Seek First to Understand, then to be Understood - Natdhanai Group
Habit 5: Seek First to Understand, then to be Understood - Natdhanai GroupHabit 5: Seek First to Understand, then to be Understood - Natdhanai Group
Habit 5: Seek First to Understand, then to be Understood - Natdhanai GroupNaragi Tsubasa
 
The Trusted Advisor
The Trusted AdvisorThe Trusted Advisor
The Trusted AdvisorMatthijsLugt
 
Building and Sustaining Trust for Leaders
Building and Sustaining Trust for LeadersBuilding and Sustaining Trust for Leaders
Building and Sustaining Trust for LeadersKris Mailepors, MBA
 
The art of influencing people
The art of influencing peopleThe art of influencing people
The art of influencing peopleAditi Singh
 
Habit #5 seven habits of highly effective peoples
Habit #5 seven habits of highly effective peoplesHabit #5 seven habits of highly effective peoples
Habit #5 seven habits of highly effective peoplesMuhammad Hamza
 
7 Habits of Highly Effective People
7 Habits of Highly Effective People7 Habits of Highly Effective People
7 Habits of Highly Effective Peoplesandeep kotla
 
7-Habit: Habit 4, 5 6 & 7
7-Habit: Habit 4, 5 6 & 77-Habit: Habit 4, 5 6 & 7
7-Habit: Habit 4, 5 6 & 7LeakhEnaLuy
 
The 7 Highly Effective Habits Foundational Principles
The 7 Highly Effective Habits Foundational PrinciplesThe 7 Highly Effective Habits Foundational Principles
The 7 Highly Effective Habits Foundational PrinciplesYang Ao Wei 楊翱維
 
7 habits for highly effective people
7 habits for highly effective people7 habits for highly effective people
7 habits for highly effective peopleGB Srithar
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skillsoyestontech
 
The 7 habits of highly effective teens
The 7 habits of highly effective teensThe 7 habits of highly effective teens
The 7 habits of highly effective teensFatima Islam
 
Seek first to understand, Then Be Understood
Seek first to understand, Then Be UnderstoodSeek first to understand, Then Be Understood
Seek first to understand, Then Be Understoodmrsabercrombie
 
Cialdini's 6 Principles of Influence
Cialdini's 6 Principles of Influence Cialdini's 6 Principles of Influence
Cialdini's 6 Principles of Influence Jeremy Smith
 
7 habits of highly effective people
7 habits of highly effective people7 habits of highly effective people
7 habits of highly effective peopleThuy Bui
 
The 7 Habits Of Effective People
The 7 Habits Of Effective PeopleThe 7 Habits Of Effective People
The 7 Habits Of Effective Peoplecharu.bajaj
 
Why integrity at work matters
Why integrity at work mattersWhy integrity at work matters
Why integrity at work mattersHamilton Lindley
 

What's hot (20)

Habit 5: Seek First to Understand, then to be Understood - Natdhanai Group
Habit 5: Seek First to Understand, then to be Understood - Natdhanai GroupHabit 5: Seek First to Understand, then to be Understood - Natdhanai Group
Habit 5: Seek First to Understand, then to be Understood - Natdhanai Group
 
Habit 5 (Kacha's Group)
Habit 5 (Kacha's Group)Habit 5 (Kacha's Group)
Habit 5 (Kacha's Group)
 
The Trusted Advisor
The Trusted AdvisorThe Trusted Advisor
The Trusted Advisor
 
Building and Sustaining Trust for Leaders
Building and Sustaining Trust for LeadersBuilding and Sustaining Trust for Leaders
Building and Sustaining Trust for Leaders
 
The art of influencing people
The art of influencing peopleThe art of influencing people
The art of influencing people
 
Habit #5 seven habits of highly effective peoples
Habit #5 seven habits of highly effective peoplesHabit #5 seven habits of highly effective peoples
Habit #5 seven habits of highly effective peoples
 
7 Habits of Highly Effective People
7 Habits of Highly Effective People7 Habits of Highly Effective People
7 Habits of Highly Effective People
 
Habit 5
Habit 5Habit 5
Habit 5
 
7 habits presentation
7 habits presentation7 habits presentation
7 habits presentation
 
7-Habit: Habit 4, 5 6 & 7
7-Habit: Habit 4, 5 6 & 77-Habit: Habit 4, 5 6 & 7
7-Habit: Habit 4, 5 6 & 7
 
7 habits
7 habits7 habits
7 habits
 
The 7 Highly Effective Habits Foundational Principles
The 7 Highly Effective Habits Foundational PrinciplesThe 7 Highly Effective Habits Foundational Principles
The 7 Highly Effective Habits Foundational Principles
 
7 habits for highly effective people
7 habits for highly effective people7 habits for highly effective people
7 habits for highly effective people
 
Influencing skills
Influencing skillsInfluencing skills
Influencing skills
 
The 7 habits of highly effective teens
The 7 habits of highly effective teensThe 7 habits of highly effective teens
The 7 habits of highly effective teens
 
Seek first to understand, Then Be Understood
Seek first to understand, Then Be UnderstoodSeek first to understand, Then Be Understood
Seek first to understand, Then Be Understood
 
Cialdini's 6 Principles of Influence
Cialdini's 6 Principles of Influence Cialdini's 6 Principles of Influence
Cialdini's 6 Principles of Influence
 
7 habits of highly effective people
7 habits of highly effective people7 habits of highly effective people
7 habits of highly effective people
 
The 7 Habits Of Effective People
The 7 Habits Of Effective PeopleThe 7 Habits Of Effective People
The 7 Habits Of Effective People
 
Why integrity at work matters
Why integrity at work mattersWhy integrity at work matters
Why integrity at work matters
 

Similar to 7 Habits of Highly Effective People (Habit 5)

Empathy project comm 101
Empathy project comm 101Empathy project comm 101
Empathy project comm 101johnavedissian
 
L.e.a.r.n....Conflict resolution and guest services
L.e.a.r.n....Conflict resolution and guest servicesL.e.a.r.n....Conflict resolution and guest services
L.e.a.r.n....Conflict resolution and guest servicesChristian Alexander
 
Barriers to effective listening
Barriers to effective listeningBarriers to effective listening
Barriers to effective listeningZubair Arshad
 
Ei presentation v3
Ei presentation v3Ei presentation v3
Ei presentation v3Shaunaleiify
 
Listening - all concepts
Listening - all conceptsListening - all concepts
Listening - all conceptsMahoor Shaw
 
intra and inter personal relations
intra and inter personal relationsintra and inter personal relations
intra and inter personal relationsGanesh Sahu
 
COMMUNICATION SKILLS NOTES.docx
COMMUNICATION SKILLS NOTES.docxCOMMUNICATION SKILLS NOTES.docx
COMMUNICATION SKILLS NOTES.docxJavan20
 
The power of perception
The power of perceptionThe power of perception
The power of perceptionChandan Dubey
 
TRUTH_IN_HUMAN_COMMUNICATION.........pptx
TRUTH_IN_HUMAN_COMMUNICATION.........pptxTRUTH_IN_HUMAN_COMMUNICATION.........pptx
TRUTH_IN_HUMAN_COMMUNICATION.........pptxruthvilladarez
 
Listening, Reading Skills, Presentation Skills
Listening, Reading Skills, Presentation SkillsListening, Reading Skills, Presentation Skills
Listening, Reading Skills, Presentation Skillsmanjarerahul
 
Communication
CommunicationCommunication
CommunicationMrsunny4
 
6 Ways to Improve Emotional Intelligence According to Science
6 Ways to Improve Emotional Intelligence According to Science6 Ways to Improve Emotional Intelligence According to Science
6 Ways to Improve Emotional Intelligence According to ScienceShanna Sloan
 

Similar to 7 Habits of Highly Effective People (Habit 5) (20)

Communicationppt
CommunicationpptCommunicationppt
Communicationppt
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Empathy project comm 101
Empathy project comm 101Empathy project comm 101
Empathy project comm 101
 
Evangelistic counseling
Evangelistic counselingEvangelistic counseling
Evangelistic counseling
 
L.e.a.r.n....Conflict resolution and guest services
L.e.a.r.n....Conflict resolution and guest servicesL.e.a.r.n....Conflict resolution and guest services
L.e.a.r.n....Conflict resolution and guest services
 
Critical Listening.pptx
Critical Listening.pptxCritical Listening.pptx
Critical Listening.pptx
 
Empathy
EmpathyEmpathy
Empathy
 
Listening skills final
Listening skills finalListening skills final
Listening skills final
 
Barriers to effective listening
Barriers to effective listeningBarriers to effective listening
Barriers to effective listening
 
Ei presentation v3
Ei presentation v3Ei presentation v3
Ei presentation v3
 
Empathy
Empathy Empathy
Empathy
 
Listening - all concepts
Listening - all conceptsListening - all concepts
Listening - all concepts
 
intra and inter personal relations
intra and inter personal relationsintra and inter personal relations
intra and inter personal relations
 
COMMUNICATION SKILLS NOTES.docx
COMMUNICATION SKILLS NOTES.docxCOMMUNICATION SKILLS NOTES.docx
COMMUNICATION SKILLS NOTES.docx
 
The power of perception
The power of perceptionThe power of perception
The power of perception
 
TRUTH_IN_HUMAN_COMMUNICATION.........pptx
TRUTH_IN_HUMAN_COMMUNICATION.........pptxTRUTH_IN_HUMAN_COMMUNICATION.........pptx
TRUTH_IN_HUMAN_COMMUNICATION.........pptx
 
ipvsippptx
ipvsippptxipvsippptx
ipvsippptx
 
Listening, Reading Skills, Presentation Skills
Listening, Reading Skills, Presentation SkillsListening, Reading Skills, Presentation Skills
Listening, Reading Skills, Presentation Skills
 
Communication
CommunicationCommunication
Communication
 
6 Ways to Improve Emotional Intelligence According to Science
6 Ways to Improve Emotional Intelligence According to Science6 Ways to Improve Emotional Intelligence According to Science
6 Ways to Improve Emotional Intelligence According to Science
 

More from Aniqa Zai

Philosophical Perspective of Socrates
Philosophical Perspective of SocratesPhilosophical Perspective of Socrates
Philosophical Perspective of SocratesAniqa Zai
 
Curriculum reforms in Pakistan (1947-2020)
Curriculum reforms in Pakistan (1947-2020)Curriculum reforms in Pakistan (1947-2020)
Curriculum reforms in Pakistan (1947-2020)Aniqa Zai
 
Essentialism
EssentialismEssentialism
EssentialismAniqa Zai
 
Cognitive view of learning
Cognitive view of learningCognitive view of learning
Cognitive view of learningAniqa Zai
 
Teacher Education for Sustainable Development
Teacher Education for Sustainable DevelopmentTeacher Education for Sustainable Development
Teacher Education for Sustainable DevelopmentAniqa Zai
 
Montessori model
Montessori modelMontessori model
Montessori modelAniqa Zai
 
21st Century Skills, Technology and Education
21st Century Skills, Technology and Education21st Century Skills, Technology and Education
21st Century Skills, Technology and EducationAniqa Zai
 
Fear of faliure
Fear of faliureFear of faliure
Fear of faliureAniqa Zai
 
School leadership and management
School leadership and managementSchool leadership and management
School leadership and managementAniqa Zai
 
Classroom management
Classroom managementClassroom management
Classroom managementAniqa Zai
 
The internet
The internetThe internet
The internetAniqa Zai
 
Stress management
Stress managementStress management
Stress managementAniqa Zai
 

More from Aniqa Zai (12)

Philosophical Perspective of Socrates
Philosophical Perspective of SocratesPhilosophical Perspective of Socrates
Philosophical Perspective of Socrates
 
Curriculum reforms in Pakistan (1947-2020)
Curriculum reforms in Pakistan (1947-2020)Curriculum reforms in Pakistan (1947-2020)
Curriculum reforms in Pakistan (1947-2020)
 
Essentialism
EssentialismEssentialism
Essentialism
 
Cognitive view of learning
Cognitive view of learningCognitive view of learning
Cognitive view of learning
 
Teacher Education for Sustainable Development
Teacher Education for Sustainable DevelopmentTeacher Education for Sustainable Development
Teacher Education for Sustainable Development
 
Montessori model
Montessori modelMontessori model
Montessori model
 
21st Century Skills, Technology and Education
21st Century Skills, Technology and Education21st Century Skills, Technology and Education
21st Century Skills, Technology and Education
 
Fear of faliure
Fear of faliureFear of faliure
Fear of faliure
 
School leadership and management
School leadership and managementSchool leadership and management
School leadership and management
 
Classroom management
Classroom managementClassroom management
Classroom management
 
The internet
The internetThe internet
The internet
 
Stress management
Stress managementStress management
Stress management
 

Recently uploaded

Management 11th Edition - Chapter 13 - Managing Teams
Management 11th Edition - Chapter 13 - Managing TeamsManagement 11th Edition - Chapter 13 - Managing Teams
Management 11th Edition - Chapter 13 - Managing Teamsshakkardaddy
 
Mind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and ThoughtsMind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and ThoughtsCIToolkit
 
Exploring Variable Relationships with Scatter Diagram Analysis
Exploring Variable Relationships with Scatter Diagram AnalysisExploring Variable Relationships with Scatter Diagram Analysis
Exploring Variable Relationships with Scatter Diagram AnalysisCIToolkit
 
HOTEL MANAGEMENT SYSTEM PPT PRESENTATION
HOTEL MANAGEMENT SYSTEM PPT PRESENTATIONHOTEL MANAGEMENT SYSTEM PPT PRESENTATION
HOTEL MANAGEMENT SYSTEM PPT PRESENTATIONsivani14565220
 
Operations Management -- Sustainability and Supply Chain Management.pdf
Operations Management -- Sustainability and Supply Chain Management.pdfOperations Management -- Sustainability and Supply Chain Management.pdf
Operations Management -- Sustainability and Supply Chain Management.pdfcoolsnoopy1
 
The Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data SetsThe Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data SetsCIToolkit
 
Leveraging Gap Analysis for Continuous Improvement
Leveraging Gap Analysis for Continuous ImprovementLeveraging Gap Analysis for Continuous Improvement
Leveraging Gap Analysis for Continuous ImprovementCIToolkit
 
How Technologies will change the relationship with Human Resources
How Technologies will change the relationship with Human ResourcesHow Technologies will change the relationship with Human Resources
How Technologies will change the relationship with Human ResourcesMassimo Canducci
 
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024Giuseppe De Simone
 
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsDigital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsHannah Smith
 
The Final Activity in Project Management
The Final Activity in Project ManagementThe Final Activity in Project Management
The Final Activity in Project ManagementCIToolkit
 
Management 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational DesignManagement 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational Designshakkardaddy
 
Overview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentationOverview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentationPMIUKChapter
 
Adapting to Change: Using PEST Analysis for Better Decision-Making
Adapting to Change: Using PEST Analysis for Better Decision-MakingAdapting to Change: Using PEST Analysis for Better Decision-Making
Adapting to Change: Using PEST Analysis for Better Decision-MakingCIToolkit
 
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...CIToolkit
 
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & Engineering
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & EngineeringBoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & Engineering
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & EngineeringBusiness of Software Conference
 
The Role of Histograms in Exploring Data Insights
The Role of Histograms in Exploring Data InsightsThe Role of Histograms in Exploring Data Insights
The Role of Histograms in Exploring Data InsightsCIToolkit
 
Management 11th Edition - Chapter 9 - Strategic Management
Management 11th Edition - Chapter 9 - Strategic ManagementManagement 11th Edition - Chapter 9 - Strategic Management
Management 11th Edition - Chapter 9 - Strategic Managementshakkardaddy
 
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...dsnow9802
 
Better SAFe than sorry - Why scaled agile frameworks do not necessarily impro...
Better SAFe than sorry - Why scaled agile frameworks do not necessarily impro...Better SAFe than sorry - Why scaled agile frameworks do not necessarily impro...
Better SAFe than sorry - Why scaled agile frameworks do not necessarily impro...Conny Dethloff
 

Recently uploaded (20)

Management 11th Edition - Chapter 13 - Managing Teams
Management 11th Edition - Chapter 13 - Managing TeamsManagement 11th Edition - Chapter 13 - Managing Teams
Management 11th Edition - Chapter 13 - Managing Teams
 
Mind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and ThoughtsMind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and Thoughts
 
Exploring Variable Relationships with Scatter Diagram Analysis
Exploring Variable Relationships with Scatter Diagram AnalysisExploring Variable Relationships with Scatter Diagram Analysis
Exploring Variable Relationships with Scatter Diagram Analysis
 
HOTEL MANAGEMENT SYSTEM PPT PRESENTATION
HOTEL MANAGEMENT SYSTEM PPT PRESENTATIONHOTEL MANAGEMENT SYSTEM PPT PRESENTATION
HOTEL MANAGEMENT SYSTEM PPT PRESENTATION
 
Operations Management -- Sustainability and Supply Chain Management.pdf
Operations Management -- Sustainability and Supply Chain Management.pdfOperations Management -- Sustainability and Supply Chain Management.pdf
Operations Management -- Sustainability and Supply Chain Management.pdf
 
The Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data SetsThe Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data Sets
 
Leveraging Gap Analysis for Continuous Improvement
Leveraging Gap Analysis for Continuous ImprovementLeveraging Gap Analysis for Continuous Improvement
Leveraging Gap Analysis for Continuous Improvement
 
How Technologies will change the relationship with Human Resources
How Technologies will change the relationship with Human ResourcesHow Technologies will change the relationship with Human Resources
How Technologies will change the relationship with Human Resources
 
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
Effective learning in the Age of Hybrid Work - Agile Saturday Tallinn 2024
 
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsDigital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
 
The Final Activity in Project Management
The Final Activity in Project ManagementThe Final Activity in Project Management
The Final Activity in Project Management
 
Management 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational DesignManagement 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational Design
 
Overview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentationOverview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentation
 
Adapting to Change: Using PEST Analysis for Better Decision-Making
Adapting to Change: Using PEST Analysis for Better Decision-MakingAdapting to Change: Using PEST Analysis for Better Decision-Making
Adapting to Change: Using PEST Analysis for Better Decision-Making
 
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
 
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & Engineering
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & EngineeringBoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & Engineering
BoSUSA23 | Chris Spiek & Justin Dickow | Autobooks Product & Engineering
 
The Role of Histograms in Exploring Data Insights
The Role of Histograms in Exploring Data InsightsThe Role of Histograms in Exploring Data Insights
The Role of Histograms in Exploring Data Insights
 
Management 11th Edition - Chapter 9 - Strategic Management
Management 11th Edition - Chapter 9 - Strategic ManagementManagement 11th Edition - Chapter 9 - Strategic Management
Management 11th Edition - Chapter 9 - Strategic Management
 
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
 
Better SAFe than sorry - Why scaled agile frameworks do not necessarily impro...
Better SAFe than sorry - Why scaled agile frameworks do not necessarily impro...Better SAFe than sorry - Why scaled agile frameworks do not necessarily impro...
Better SAFe than sorry - Why scaled agile frameworks do not necessarily impro...
 

7 Habits of Highly Effective People (Habit 5)

  • 1. HABIT-5 SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD
  • 2. MS EDUCATION (LEADERSHIP AND MANAGEMENT) GROUP MEMBER ▸ Fareena Farheen ▸ Aniqa Amir ▸ Sumaiya Maqsood ▸ Mehak Maqbool ▸ Ayesha Nazar ▸ Warda Mumtaz 2
  • 4. Empathic Communication ▸ Empathic communication is communication that takes into account what we do, the way we do it, and our impact on other people. ▸ As this awareness grows, we create better connections more quickly, and find ourselves more motivated and willing to respond in any situation.
  • 5. 5
  • 6. Principles of Empathic Communication ▸ Empathy means the ability to understand and share the feelings of another. ▸ It is the ability to sense other people’s emotions, compiled with the ability to imagine what someone else might be thinking or feeling. ▸ This habit is about the communication after understanding the ability to sense other person emotions. ▹ This habit starts with an example of an optometrist who gave glasses to a patient without diagnosing his number. ▹ When the patient couldn’t see clearly, he would not go to that optometrist again. ▹ So we all rush to conclusions without understanding the causes of problems. ▹ If a boy does not want to go school, the mother forces him to go to school without diagnosing the causes for his not going. His mother should first seek the problem and issue behind why his son does not like to go to school then try to suggest solutions and remedies. ▹ We rush in, to fix things up with good advice. We fail to take time to diagnose, to really deeply understand the problem first. ▹ The key to effective interpersonal communication is first to understand then to be understood. ▹ Diagnose first before we prescribe 6
  • 7. Character and Communication ▸ The four basic types of communication are reading, writing, speaking and listening. In daily lives we emphasize on the first three but we do not listen to others. Without listening we cannot understand another human being from that individual’s own frame of reference. ▸ Communication is the most important ▸ To interact effectively with someone or to influence someone, we have to understand them first. If somebody feels that other person is manipulating or giving dodge or just judging. They will never open up to others. The actual good conduct of a person will bring confidence to the other for opening up. Till the time one opens to the other, they cannot be advised or counselled. ▸ To be really effective in the habit of interpersonal communication, you have to build the skills of empathic listening on the base of character that inspires openness and trust. To be emotionally close to each other, you have to listen to the heart of other. 7
  • 9. 9 Native American Proverb “Listen, or your tongue will make you deaf.”
  • 10. Empathic Listening ▸ “Seek first to understand” involves a very deep shift in paradigm. ▸ We typically seek first to be understood. ▸ Most people do not listen with the intent to understand; they listen with the intent to reply. ▸ We want to be understood. ▸ Our conversations become collective monologues, and we never really understand what’s going on inside another human being. 10
  • 11. 11
  • 12. Empathic Listening ▸ When another person speaks, we’re usually “listening” at one of four levels. ▹ We may be ignoring another person, not really listening at all. ▹ We may practice pretending. “Yeah. Uh-huh. Right.” ▹ We may practice selective listening, hearing only certain parts of the conversation. ▹ Or we may even practice attentive listening, paying attention and focusing energy on the words that are being said. ▸ But very few of us ever practice the fifth level, the highest form of listening, empathic listening. 12
  • 13. Empathic Listening ▸ Empathic listening, mean listening with intent to understand. ▸ Empathic (from empathy) listening gets inside another person’s frame of reference. ▸ You look out through it, you see the world the way they see the world, you understand their paradigm, and you understand how they feel. 13
  • 14. 14
  • 15. Difference between Empathy and Sympathy ▸ Empathy is not sympathy. There is a difference between these terms. ▸ Sympathy is a form of agreement, a form of judgment. It means understanding someone else's suffering. ▸ On the other hand, empathic listening is not that you agree with someone; it’s that you fully, deeply, understand that person, emotionally as well as intellectually. 15
  • 16. 16
  • 18. Risk ▸ Empathetic listening takes effort. ▸ It also involves some risk. The risk comes from a chance of being hurt. ▸ Putting aside your own needs to listen to another’s, and enter into another’s thoughts and feelings requires a certain degree of vulnerability. ▸ But this risk is worth it. You will never be able to see the world as others do until you learn the skills needed for empathetic listening. 18
  • 19. 3. Diagnose Before You Prescribe Sumaiya Maqsood 19
  • 20. Diagnose Before You Prescribe ▸ It is very difficult and hard to seek first to understand or to diagnose before you prescribe but it is a correct principle obvious in many areas of life. ▸ We often prescribe before making a proper diagnosis when communicating. ▸ We should first take the time to deeply understand the problems presented to us.
  • 21. Diagnose Before You Prescribe ▸ If you don’t have confidence in the diagnosis, you won’t have confidence in the prescription ▸ The key to good judgment is effective understanding. ▸ We must first understand the problem before we can effectively address the solution. ▸ By judging first, a person will never fully understand. 21
  • 22. Diagnose Before You Prescribe ▸ Especially under stressful circumstances, when discussing complex issues with our loved ones, the way we "listen" is to "prescribe before diagnosing." We jump to conclusions, attack the speaker's views and defend our own conclusions before really deeply understanding. 22
  • 23. Diagnose Before You Prescribe ▸ Diagnosing before you prescribe is also fundamental to law. The professional lawyers first gather the facts to understand the situation, the laws and precedents, before preparing the case. ▸ A good lawyer almost writes the opposing case before he writes his own. ▸ A good teacher will assess the class before teaching. ▸ A good student will understand before he applies. ▸ A good parent will understand before evaluating or judging. 23
  • 24. 24
  • 25. Four Autobiographical Responses ▸ When we fail to listen empathically from the other person’s perspective we listen autobiographically, interpreting everything through our own lens and experiences. ▸ Autobiographical listening is filtering what others says through your own story, experiences, prejudices and values 25
  • 26. 26
  • 27. Four Autobiographical Responses ▸ When you listen autobiographically you are often listening with the intent to reply rather then understand. ▸ These responses come naturally to us. We are deeply scripted in them; we live around models of them all the time. 27
  • 28. 4. Four developmental stages of the iceberg of empathic listening Mehak Maqbool 28
  • 29. Four developmental stages of the iceberg (chunks) of empathic listening ▸ You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account as well as the empathic listening skills to do it. 1. An account of trust, based on how safe you feel with another 2. The level of closeness and trust, or “richness” in our relationships. 29
  • 30. There are six major deposits we can make to the emotional bank account ▸ Understanding the individual ▸ Attend to the little things, which are the big things in relationships ▸ Keep commitments ▸ Clarify expectations ▸ Show personal integrity(the quality of being honest) ▸ Apologize sincerely when you make a withdrawal 30
  • 31. ▸ Empathic listening is the practice of being attentive and responsive to others' input during conversation. ▸ Listening empathically entails making an emotional connection with the other person and finding similarities between their experience and your own so you can give a more heartfelt response. ▸ The skills, the tip of the iceberg (chunks) of empathic listening, involve four developmental stages. ▹ 1st stage this is the skill taught in "active" or "reflective" listening. You just listen to the words that come out of someone's mouth and you repeat them. 31
  • 32. ▸ You haven't evaluated or probed or advised or interpreted. You've at least showed you're paying attention to his words. But to understand, you want to do more. ▹ 2nd stage the second stage of empathic listening is to rephrase the content. It's a little more effective, but it’s still limited to the verbal communication ▸ This time, you've put his meaning into your own words. Now you're thinking about what he said, mostly with the left side, the reasoning, logical side of the brain. ▹ 3rd stage the third stage brings your right brain into operation. You reflect feeling. ▸ Now you're not paying as much attention to what he's saying as you are to the way he feels about what he's saying. ▹ 4th stage the fourth stage includes both the second and the third. You rephrase the content and reflect the feeling. 32
  • 33. ▸ When people are really hurting and you really listen with a pure desire to understand, you’ll be amazed how fast they will open up. ▸ They want to open up. Children desperately want to open up, even more to their parents than to their peers. ▸ And they will, if they feel their parents will love them unconditionally and will be faithful to them afterwards and not judge or ridicule them. ▸ You're using both sides of your brain to understand both sides of his communication. In communication Listen actively before you talk. 33
  • 34. 5. Understanding and Perception Ayesha Nazar 34
  • 35. Understanding and Perception ▸Listen deeply to other people, you will discover tremendous differences in perception. ▸You will also begin to appreciate the impact that these differences can have as people try to work together in interdependent situations. ▹ You see the young woman; I see the old lady. ▹ You may look at the world through spouse-centered glasses; I may see it through the money-centered lens of economic concern
  • 36. One-on-One ▸Habit 5 is powerful because it is right in the middle of your Circle of Influence. ▸Many factors in interdependent situations are in your Circle of Concern -- problems, disagreements, circumstances, other people's behavior. ▸And if you focus your energies out there, you deplete them with little positive results. ▸But you can always seek first to understand. ▸That's something that's within your control. ▸And as you do that, as you focus on your Circle of Influence, you really, deeply understand other people. ▸You have accurate information to work with, you get to the heart of matters quickly, you build Emotional Bank Accounts, and you give people the psychological air they need so you can work together effectively. 36
  • 37. 6. Then seek to be understood Warda Mumtaz 37
  • 38. Then seek to be understood ▸ Seek first. ▸ How to understand is critical in reaching towards solution. ▸ Seeking to understand, requires consideration. ▸ Seeking to understood, takes courage. ▸ Need to understand another individual's perception. 38
  • 39. Being understood is all about one’s presentation of ethos, pathos, and logos 3 words of early Greek’s philosophy ▸ Ethos; the personal faith that people have in you. It’s the trust you inspire. ▸ Pathos; the empathic side and feelings that means you are in emotional thrust of other people. ▸ Logos; logic, reasoning part of the presentation. ▸ When we present our ideas clearly, we increases credibility of our idea. ▸ In your effort to understand, your learn. 39
  • 40. One on one ▸ Habit 5 is powerful because it is right in the middle of your circle. ▸ It is inside out approach. ▸ When you focus on your circle, you deeply understand people. ▸ You know them well so you can work effectively. ▸ Habit 5, tells us to keep our autobiography aside and seek to understand others. ▸ By asking them; ‘’ you seem down ’’ ‘’ all set ‘’ (You show understanding and respect) 40
  • 41. Examples used in one and one ▸ Involves parents with their child. ▸ Involves spouse. ▸ In business, do one on one; ▸ Take feedback from employee, customers and suppliers. ▸ Make human element important than financial or technical element. 41
  • 42. 42