Understand To Be Understood

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This is a presentation that I gave at DeVry University. It discusses a chapter from Steven Covey\'s book "The 7 Habits of Highly Successive People" The presentation focuses on Habit 5.

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Understand To Be Understood

  1. 1. Habit 5: seek First to Understand, then to be Understood<br />Steven Covey – “The 7 Habits of Highly Effective People”<br />Presented by<br />James Jackson<br />
  2. 2. Hearing and Listening<br />Hearing – generally receiving sounds<br />Listening – paying attention to what is being said<br />
  3. 3. Habit 5: Seek First to Understand<br />As the listener<br />Listen empathically<br />Use the last of the four listening skills<br />Be honest<br />Steven Covey – The 7 Habits of Highly Effective People<br />
  4. 4. Listen Empathically<br />Listen with your ears<br />Listen with your eyes<br />Listen with your heart<br /> Steven Covey – The 7 Habits of Highly Effective People<br />
  5. 5. Four Skills of Listening<br />Mimic content – least effective<br />Rephrase the content – somewhat effective<br />Reflect feeling – generally effective<br />Rephrase content and reflect – most effective<br /> Steven Covey – The 7 Habits of Highly Effective People<br />
  6. 6. Be Honest<br />
  7. 7. Habit 5: Then to be Understood<br />As the speaker<br />Ethos – Credibility<br />Pathos – Other point of view <br />Logos – See reason<br /> Steven Covey – The 7 Habits of Highly Effective People <br />
  8. 8. In Summary<br />Habit 5: First Seek to Understand Then be Understood<br />Listen your ears, eyes, and heart<br />Be honest<br />Speak with credibility, understanding, and reason<br />

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