Guide to-completing-ccba-application

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Guide to completing the CCBA® online application
This document is intended to aid applicants in filling out the CCBA® online
application. Following this guide is not a guarantee that your application will
be approved. It is the applicant’s responsibility to ensure all requirements are
met as per the CCBA® Handbook prior to submitting their application.
Steps to navigate to the CCBA® Online Application:
1. Navigate to iiba.org > Certification & Recognition > CCBA Certification.
2. In the Quick Links box, click CCBA® Online Application. The Certification of
Competency in Business Analysis™ (CCBA®) page is displayed.
3. If you are an IIBA member or have previously registered for the CCBA®
certification, click the here link in the first paragraph and follow the prompts
to log in.
4. If you have not previously registered with IIBA, click the here link in the
second paragraph, complete the form with your information, and click
Submit. The Certification of Competency in Business Analysis (CCBA®)
Application is displayed.
5. Select Confirm Personal Information. The Personal Information –
Confirmation page is displayed as in Figure 1 below.
Once the personal information section is completed, you may complete the sections
in any order and you may edit each in multiple sessions.
IIBA recommends you initiate the reference process early on to avoid unnecessary
delays in submitting your application. The application cannot be submitted by the
applicant until the references have submitted the reference portion of the
application.
If you have previously submitted a CCBA® application to IIBA which was declined,
you may be able to re-use your past reference forms - email certification@iiba.org
for more information.
Before applying for certification, please ensure that you have read through the
CCBA® Handbook, and that you fully understand the requirements contained
therein. If you find that you have questions, or are unclear at any step in the process,
please contact Certification at certification@iiba.org or at 866-789-4422.
Please also ensure that you submit more than enough work experience hours, as not
all hours may count towards certification. If for any reason your hours fall below the
required amount, you will not be able to sit for the exam and you may be required to
re-apply at a later date.

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IMPORTANT: Save early, save often. Save your updates at the end of each section.
Otherwise, within one (1) hour, your session will timeout and your updates will not
be saved when you return to your application.
As you complete and submit each section, the status for each section will be updated
to Complete. Most sections remain editable until the application is submitted.
Once the Reference section status is changed to Complete, you are not able to make
changes.
Everything in the application must have a status of Complete to be able to submit
the application and proceed with payment options.
Once you submit your application, it cannot be edited. Check your work before you
submit!
You can view the status of your application by logging into your IIBA account and
checking the certification page.

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Figure 1

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Confirm Personal Information
To complete the Confirm Personal Information section:
1. Click the Confirm Personal Information link. The Personal Information –
Confirmation page is displayed as in Figure 1 above.
2. Review the information displayed on the Personal Information –
Confirmation page.
3. If a change is required, click Change.
a. The Personal Contact Details page will now become editable.
b. Add or modify information as required.
4. Click Submit.
5. If no change is required, click Confirm. The application landing page is
displayed as in Figure 2 below, and the status of the Confirm Personal
Information section is updated.
Figure 2

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Note: If you wish to navigate to another page, we suggest that you save (submit) the
content of the page you are working on and then click the Application Page
navigation links above the page title. DO NOT use your browner back button, as you
may loose data.
Education
To complete the Education section:
1. Click the Education link. The Education page is displayed as in Figure 3.
2. Complete the form as prompted.
3. Click Save to submit the form. The application landing page is displayed, and
the status of the Education section is updated.

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Figure 3

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Work Experience
To complete the Work Experience section:
You will be asked for extensive information regarding your business analysis work
experience – see Figure 4 below. We suggest that you review your submissions in
this area carefully. You can return to this page at any time during the application
process to add, edit or delete work experiences. Once your application has been
submitted it cannot be changed.
Important: Depending upon the tasks you select for each project, deductions may
occur during the assessment process. If you have any doubt that the tasks you select
qualify as business analysis work experience as defined by the BABOK® Guide , we
strongly recommend that you submit all of your business analysis work experience
and hours in the last 7 years over and above the minimum 3750 hours required.
For additional guidance, refer to the CCBA® Handbook and the BABOK® Guide
before completing this section of the application.
1. Click the Work Experience link. The Work Experience page is displayed.
2. Click Add New Work Experience. The Add-Project Information page is
displayed.
3. From the Start date on Project date picker, choose the date you started your
work on the project (i.e. doesn’t have to be the start date of the project).
Note: The start and end date must be within 7 years of the application’s
submission date.
4. From the End date on Project date picker, choose the date that you ended
your work on the project (i.e. doesn’t have to be the end date of the project).
5. In the Project Description or Objective field, type a short description of the
project, or type the project’s expected outcome.
6. In the Project Role(s) field, type your role title.
7. In the Number of people reporting to you field, type the number of people
whose work you oversaw.
8. In the Project name field, type the name by which the project was identified.
9. In the Project Contact section > Contact name, type the name a person who
could verify your participation on the project. If the person is no longer with
the organization, type the name of someone who is able to verify the dates,
timelines on the project and the tasks submitted.
10. In the Contact email section, type the email address of the contact person.
11. In the Contact Relationship section, type a descriptor that identifies the type
of work relationship the contact persons and you have (for example,
Manager or Supervisor).
12. In the Organization name section, if you are adding work experience for a
new company click Add New and complete the sections. The Organization
Information section is displayed and can be edited. If you are adding work
experience for a new project, for a company whose information you’ve

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already added, select the organization’s name from the drop-down list. The
system auto-populates the Organization Information fields.
13. In the Total BA Hours on the Project field, type the total number of business
analysis hours (i.e. aligned to the BABOK® Guide) you worked on the project.
IMPORTANT: Use the total number of hours that you worked in business analysis
(note: we base our calculations on an eight-hour work day), and not the total
number of hours the project ran.
It is VERY IMPORTANT that when you select tasks, select those which align to the
knowledge areas presented in the BABOK Guide®. Selecting tasks that you have
worked on in your role that are not aligned with the BABOK Guide® will result in
deductions of the allotted time against the tasks and will reduce the number of
approved hours. This may ultimately result in the decline of your application.

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Figure 4

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14. In the Description of BA Experience area, click to check the tasks you have
completed during this project that are aligned with the BABOK® Guide .
15. Do this for applicable Knowledge Areas (i.e. at a minimum, you must account
for 900 hours in each of two of the six knowledge areas or 500 hours in each
of four of the six knowledge areas).
16. You may select a task when either you have performed the task yourself or
you coached/mentored another Business Analyst in performing the task.
17. For each Knowledge Area, indicate the percentage of the Total BA Hours you
spent on the tasks you selected. Note: The percentages across all of the
Knowledge Areas you completed must total 100 per project.
18. Click Add Project to submit the project information.
Note: You can return to this page at any time during the application process to add,
edit or delete work experiences. Once your application has been submitted it cannot
be changed.
IMPORTANT: Save early, save often your updates at the end of each section.
Otherwise, within 1 hour, your session will timeout and your updates will not be
saved when you return to your application.
Professional Development
To complete the Professional Development section:
1. Click the Professional Development link. The Professional Development page
is displayed.
IMPORTANT: The professional development minimum requirement is 21
hours of business analysis related education aligned with the BABOK® Guide

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within the last four years. This may occur by completing a single course or
multiple courses.
2. Add Course/Seminar.
3. On the Add Professional Development page, complete the fields as prompted.
4. In the Contact name field, type the name of the person who can verify your
participation. If the person is no longer with the organization, type the name
of someone who can verify your attendance.
5. Click Save to Submit.
Follow the steps above for each education you want to include in your application.
Once you have reached the minimum required (i.e. 21 hours) the status of the
Professional Development section will be updated to Complete as in Figure 5. Note:
you can always add more than the 21 hours which is only the minimum required.
Figure 5

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References
To complete the References section:
Once you submit the references, an email will be sent to them asking them to
complete the reference portion of the online application. You will be notified via
email when your references have completed and submitted to IIBA their responses.
You can only submit your application to IIBA once both references have completed
this step in the process and all of the section statuses say Complete.
If you decide to change an existing reference before your reference has submitted
their response, you can do so by selecting 'Remove' beside their listing in the chart
below. You cannot change an existing reference after they have completed and
submitted to IIBA their reference form.
Only two references are permitted at any given time. Replacing an existing reference
can be done a maximum of four times. An email will be sent to the new reference to
initiate the process. Access will be removed for the replaced reference to submit a
reply.
If you have previously submitted a CCBA® application to IIBA which was declined,
you may be able to re-use your past reference forms - email certification@iiba.org
for more information.
1. Click Add. The Reference page is displayed.
2. Complete the form as prompted.
3. Click Save to submit. The References page is displayed, and the reference
status is updated as shown in Figure 6 below.
4. Repeat steps one through three to repeat the process.
5. Click Complete to navigate to the Application landing page.
Once you add and save a reference in your online application, this automatically
triggers the reference email to be sent by our system. Therefore, your reference
should receive our email within that day unless it has been blocked as described
below.

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Figure 6
The Application landing page will provide you with the status of your application.
References will display “Pending Review” until such time as the reference
information has been received.
If one or both of your references say ‘Pending Review’, this means that the reference
did not complete and submit their reference form.
Here are a few steps you can take to expedite the reference process:
 Follow up directly with your references to ensure they did receive the
reference email from IIBA.
 Reference emails from IIBA are sent from the certification@iiba.org or
certification@theiiba.org email address.
 If they did NOT receive the email, one of two things has happened:
1. It was filtered by their system and redirected to their Junk folder.
2. It was blocked entirely by their system and they do not have access to
it.
IIBA has no control over either action above..
 If the email was blocked by their system, you must do one of the following
directly in your online application:
1. Remove your reference and add it back in with a different email
address (e.g. personal email addresses do not tend to block as much as
company ones) OR

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2. Remove your reference and add another reference altogether whose
email address will not block our email.
Once your reference completes the email form and submits it, the status of your
reference will update automatically from ‘Pending Review’ to ‘Complete’.
Submitting your application
Once all sections say Complete and you are ready to submit your application, you
will need to agree to the following items as shown in Figure 7:
1. Click on the Code of Conduct button
2. Click on the consent to the Terms and Conditions button.
3. Click on the CCBA® Handbook confirmation button
4. Complete the Exam Information section
Figure 7

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Once you are satisfied that your application is ready to be submitted to IIBA, click
on the Submit button.

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Payment of application
You will now be taken to the payment options webpage to pay for your application
as shown in Figure 8.
Figure 8
To make payment:
1. Click Pay Now or Pay Later.
If you decide to Pay Later, please mail in your cheque or money order
following the instructions in the CCBA® Handbook.
Note: your application is not submitted until payment is received by IIBA.
2. Follow the prompts for payment.
3. Click Submit.
If you Pay Now, the system displays an official receipt as shown in Figure 9.
4. Print the receipt for your records

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Figure 9
As per the CCBA® Handbook, once your application is submitted and payment is
received by IIBA, your application will be assessed and your results emailed to you
within 2 weeks.
If you have any questions, please email certification@iiba.org.