This document discusses grievance management and defines grievances. It provides several definitions of grievances from different sources, describing a grievance as a formal complaint by an employee regarding perceived unfair treatment related to their employment. The document notes that grievances can be expressed verbally as complaints initially, but become formal grievances when brought to management's attention in writing. It also lists several factors that can be related to grievances, such as wages, overtime, leave, transfer, promotion, and termination. Finally, the document outlines the needs and benefits of effective grievance management for both employees and employers, such as allowing employees to air issues, resolving problems quickly, building trust, and preventing minor disputes from escalating.

1. Asst. Prof. Ketan Kamble
Dnyan Ganga Education Trust’s College of Education (B.Ed.), Thane
GRIEVANCE MANAGEMENT BY ASST.PROF. KETAN KAMBLE 1

2.  Dissatisfaction is a state or feeling of discontent which is unexpressed or
expressed.
 A dissatisfaction which is orally made known by one employee to another is
known as complaint.
 A complaint becomes a grievance when this dissatisfaction mostly related
with work is brought to the notice of the management.
GRIEVANCE MANAGEMENT BY ASST. PROF. KETAN KAMBLE
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3.  Grievance is formal complaint which demonstrates any kind of dissatisfaction in
arising out of the factors which are related to his job.
 Dale Yoder – “Grievance is a written complaint filed by an employee and claiming
unfair treatment”.
 Keith Davis – “Any real or imagined feeling of personal injustice which an employee
has concerning his employment relationship is termed as grievance”.
 The international Labour Organization defines grievance as a complaint of one or
more workers in respect of wage payments, overtime, leave, transfer, promotion,
seniority, job assignment and discharges constitutes grievances.
 Beach – “A grievance is any dissatisfaction or feeling of injustice having connection
with one’s employment situation which is brought to the attention of management”.
GRIEVANCE MANAGEMENT BY ASST.P ROF. KETAN KAMBLE 3

4. GRIEVANCE MANAGEMENT BY ASST.PROF. KETAN KAMBLE 4
A word which covers dissatisfaction
Stated by an employee
Written form or verbal form
May be valid and legitimate, untrue or completely false or ridiculous
May arise out of something connected with organization or work
If employee feels injustice is done to him/her

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Needs of
Grievance
Management
Employee air their
grievance
Speedy resolution to
the problem
Informs the employee of
their right to take the
grievance
Clarifies the nature of
the grievance
Investigate reasons
for dissatisfaction
Encourages employees to
raise concerns
To take appropriate
actions
Prevents minor
disagreements developing
into serious disputes
Outlet for employee
frustrations
Saves employer’s time and
money as solutions are
found for workplace
problems
To build and organizational
climate based on openness
and trust

6. GRIEVANCE MANAGEMENT BY ASST.PROF. KETAN KAMBLE
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Acknowledgement : Bhupendra Shrike (Typewriting)