Gretchen Sturtevant is seeking a customer service or sales position that utilizes her 20+ years of experience. She has skills in Microsoft Office, accounting software, customer service, sales, and event coordination. Her experience includes roles as an office manager, customer service representative, secretary, and customer service/inside sales representative. She is looking to leverage her strong interaction skills and proven ability to improve customer satisfaction.

1. GRETCHEN A. STURTEVANT
W5466 Barley Road, Elkhorn, WI 53121 (262) 742-3800 gsturtevant90@gmail.com
OBJECTIVE
Secure a position that will benefit from my customer service and sales backgrounds. As well as,
my positive interaction skills where my 20+ years’ experience can improve the customer
satisfaction.
SKILLS
Excel, Office, Word, Outlook, Quickbooks Pro, Internet Search, Team Player, Motivational
Reliable, Responsible, Go-getter
EXPERIENCE
2010-2015 Office Manager, Specialty Wood Products – Elkhorn, WI
 Scheduling of route drivers for pick-ups/deliveries
 In charge of all AP/AR utilizing Quickbooks Pro
 Took lead in sales and customer service at numerous nationwide
tradeshows
2005-2010 Customer Service Representative, Smurfit-Stone Corp – Schaumburg, IL
 Organized and ran all Technical staff meetings
 Input and edited all part numbers for inventory
 Received and entered all customer orders and quotes
2003-2005 Secretary, X-Press Printing – Roselle, IL
 In charge of all AP/AR using Quickbooks Pro
 Received all orders via phone & fax, entered into company system
 Disbursed correspondence and mail to staff
1996-2003 Customer Service/Inside Sales Rep, Pacific Electronics – Woodstock, IL
 In charge of inter-office daily meetings
 Assisted at Chicago tradeshows
 Increased sales by 9% when becoming an inside sales rep
EDUCATION
1986-1990 Diploma, Hoffman Estates High School – Hoffman Estates, IL