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CURRICULUM VITAE OF
CONNIE PHILLIPS
Personal Details
Surname Phillips
First Name PetronellaCornellaGertuida
Title Mrs
Date of Birth 14 September1972
IdentityNumber 720914 001 0083
Sex Female
Nationality SouthAfrican
Languages English& Afrikaans
Marital Status Married
Health Good
Criminal Record None
Objective
To secure a suitable positioninaprogressive and growthorientatedorganizationofferinga
challengingfutureinwhichmybackgroundandexperiencescanbe utilized.
26 TheHighlands,
GallowayAve,
Douglasdale.
082 885 7670 (Cell)
conniephillips1409@gmail.com

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Summary of Skills
 Good Organizational Skills
 Good CoordinatingSkills
 Good DecisionMakingSkills
 Good AttentionToDetail
 Able ToWork IndependentlyAndWithinA TeamEnvironment
 Adaptable
 Able ToWork Under Pressure
 Good CommunicationAndInter-Personal Skills
 Professional
Education & Qualifications
Tertiary Education
Institution: PM Ideas
Date: 2012
Course: PMP Certification
Secondary Education
Institution: DurbanGirls’High
Date: 1989
Qualification: Matric
Subjectspassed:
 English
 Afrikaans
 History
 Home Economics
 Typing
 Drama

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Work Experience
2010 - Ukuteta Solutions
October 2014 ProjectManager
Duties:
 Managed the entire EllerinesITInfrastructure,owningthe store change processandservice
deliveryintermsof ITbut notlimitedandworkedverycloselyintermsof Propertyfromthe
time the lease issigned
 Day to day management,escalationand collaborationinternallyandwith3rdpartiesto
ensure incidentresolutionandescalationwhenrequired.
 Documentedall the processesandflowsandwiththe programmersdevelopedadesktop
solutioncalledthe BranchMaster - the service deskwasrunby a 3rd party howeverthe
management,ownershipandescalationof thiswasdone byher.
 Ensure the correct quantityandspec of telephone,ADSLandISDN lineswere ordered,this
coveredvoice,data,v-sat,3g as withoutsame the businesswouldnotbe able to openand
trade,continuousfollowupsandtelecomswithTelkomand3rd partiestoanalyse progress
as per the projectplanto identifyanydelaysandpossible incidentsandensure corrective
actionto remainon track withthe projectplan.
 Installationof all ITEquipmentandall cabling–managedby herthroughtheirinhouse call
plannersandour Techniciansthroughoutthe country.
 Managed the software installationtohave same done whenthe hardware ispreparedfor
deliverytothe store.
 Monthlyface to face meetingswithEllerinestodeterminefuture plans,trendsand
opportunities
 Runningthe store change processwithin Ellerines
 Openingupstorescountrywide fromstartto finishthisincludesforeignstoreswithinAfrica
 Closingupstorescountrywide fromstart tofinishthisincludesforeignstoreswithinAfricae
 Relocatingupstorescountrywide fromstartto finishthisincludesforeignstoreswithin
Africa
 Re-sittingupstorescountrywide fromstartto finishthisincludesforeignstoreswithin
Africa
 Manage onsite technician’scountrywide using3rd
party supplierstothe EllerinesAccount.
 Drawingup trainingdocumentsforthe 3rd
party techand suppliers.
 AttendingtoService EscalationsformSeniorManagementforall 6brands whichincluded –
Wetherlys,Beares,Dial aBed,Furniture City,Geen&Richards,Lubners etc. – thiswas
around600 storesthisincludedEllerinesSenorITManagers.
 Drawingup andimplementationof operational processes.
 Workingwith3rd
partiesandschedulingwork
 Fieldanddesktopsupport
 Headup dailyteleconferenceswith3rd
partiessuppliers
 Manage overall projectensuringthatthe store isopenedontime & withinbudget
 Prepare projectplans&sendout instructionstoall parties
 Ensure capex israisedand approved

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 Ensure contractors are briefed&suppliedwiththe latestrelevantinformationforthe
project.
 Oversee the raisingof orders&confirmthat the contractors can make the specifieddelivery
date.
 PresentonBeneficial Occupation(BO)
 Setsite control rules& addressthe team
 Liaise withsupplierstoensure completionof workat requiredquality
 Communicate scope changestoall stakeholders
Reason for leaving:
Retrenched
2007 – TelesacommsTelecommunications
2009 OperationsManager
Duties:
Managing clientoperations50% weighting:
 CollectandMaintaincall data
 MonitorClientsdataand manage corrective actionswithsuppliers
 Monitoroverall levels of service fromsuppliers.
 Produce monthlyclientreportonthe qualityof billing
 Manage the Queryloggersysteminrespectof clientproblemsandqueries
 Ensure that there isa good workingrelationshipbetweenOperationsstaff andsuppliers
 Maintainthe servicesdatabase
 Co-ordinate telephonyservices,facilitiesandequipmentduringsite change;liaisewiththe
change control team,provide informationtothe clientregardingthesetelephonyservices
and facilities.
 Assistclientsinthe determinationof telephonyservices,andfacilitiesandequipment
requirements
 Provide telephonyservicesaccordingtoclientorders
 Action,evaluate andmanage supplierresponsesanddeployment.
 Maintaininternal clientdatabase
 Firstlevel escalationforclientandsupplierproblems.
Team management25% weighting:
 Recruitkeyoperationsstaff anddrive humanresource planninginall operationsareas
 Builda successful andfocusedteamwhere thereis“buy-in”tothe company’s
 Missionstatement.
 Evaluate teammembers’ actions
 Attendtoteam members’queries
 Propose,discussandimplementplanstomeetclientsexpectations

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 Buildsynergiesamongstteammembers
 Promote initiative andenthusiasmamongstteammembers
 Helpidentifyproblemareasorshortcomingswithinthe team.
Strategy implementation20% weighting:
 Devise andgetapproval forthe operationsstructure neededtomeetclientexpectations
 Developandinstitutestrategiestoenhance the processesrequiredtomeetclient
expectations
 Drive internal processestomeetclientexpectations
 Monitorthe infrastructure,performgapanalysesandengage inproblemssolvingand
planningwiththe CEOso as to more readilymeetclientexpectations
Budget management5% weighting:
 Monitorthe OperationsDepartment’sexpense
 Monitorthe OperationsDepartmentsBudget
Reason for leaving:
HeadhuntedbyEllerines(UkutetaSolutions)
March 2006 – VatelyAir-conditioning(Pty) Ltd
May 2007 Project/ Service Manager
Duties:
 Was in charge of all our branchesinregardsto solvingall customers’problemscountrywide
 Involvedwithinhouse training
 Providingsupporttocustomers
 Assistingwiththe understandingandensuringcustomerexpectationsare achieved
 Had directinteractionwithcustomersonaday to day basis
 Was involvedinimplementingandreconstructingthe service departmentscountrywidefor
all our branches
 All the staffsof Vatelyare underhersupervisionthisincludesthe warehouse staff andall
activitieswithregardstothe warehouse
 All purchase ordersare authorisedbyher
 Despatchingof all stockcountrywide
 All pettycashis authorisedbyher
 The Vatelysalesteamwasalsosupervisedbyher
Reason for leaving:
Retrenched

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February 2005 – Global Pact Air-conditioning
January 2006 Project/ Service Manager
Duties:
 Paymentstosub-contractors
 Invoicingandoverseeingall paymentswithinthe department
 Quotations/costingon all b/downs,service&repairs
 Attendingtocustomer’squeries
 Overseeingthe schedulingof all teamsfordailyjobs
 Checkingonservice controller
 Overseeingall techniciancommissionandincentives
 Settingtargetsandbudgetsforthe service department
 Graphs and monthsendfigures
 Orderinganddealingdirectwithsuppliers
 Ensuringsmoothoperationof the service dept.
 Completelyincharge of the sparesdepartment
 Completelyincharge of the warehouse andwarehouse staff
 Alsowasin charge of all agendameetings
 All techniciansfell directlyunderme includinginstallationcrew (30)
 Managed and dealtwiththe complete customerbase
 In charge of recruitmentandtraininginhouse
 Updatingall customers’contactsand implementingnew ideas
Reason for leaving:
Betterprospects
August 2004 – Hirsch air Air-conditioning
January 2005 Project/ Service Manager
 Paymentstosub-contractors
 Invoicingandoverseeingall paymentswithinthe department
 Quotations/costingon all b/downs,service&repairs
 Attendingtocustomer’squeries
 Overseeingthe schedulingof all teamsfordailyjobs
 Checkingonservice controller
 Overseeingall techniciancommissionandincentives
 Settingtargetsandbudgetsforthe service department
 Graphs and monthsendfigures
 Orderinganddealingdirectwithsuppliers
 Ensuringsmoothoperationof the service dept.
Reason for leaving:
Betterprospects

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January 2001 – Homeaire Systems (Pty) Ltd
July 2004 Project/ Service Manager
Duties:
 Quotations/costingon all b/downservice &repairs
 Attendingtocustomerqueries
 Schedulingof teamsfordailyjobs
 Checkingon service controller
 Commissions
 Budgets
 Graphs – monthendfigures
 Orderinganddealingdirectwithsuppliers
 Ensuringsmoothoperationof service dept.
 Implementedall service contracts
 Monitoredthe performance of all staff
 Involvedwithinterpersonalandcommunicationskills
 All techniciansfell directlyunderme includinginstallationcrew (38)
Reason for leaving:
Betterprospects
January 1996 – Outspan
November1999 Board Marker & Runner
(Contract)
Duties:
 Stock reports
 Updatingtrackingboard usingchamberphysicals
 Collectingandissuingdocuments
 Updatingon computersystems
 Reconcilingstock
Reason for leaving:
Contract ended

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References
Homeaire Systems (Pty) Ltd
Claire Bradley(HR)
Hirschair Air-conditioning
KeithMeyer(GM)
Global Pact Air-conditioning
WernerEldlemuller(GM)
VatelyAir-conditioning
ChrisFann
Telesa
TrevorNagan
Availableon request