Matthew Derose is seeking a career opportunity with a company that values its employees and has room for growth. He has over 10 years of experience in customer service, management, and information technology roles. His technical skills include proficiency with Windows, Mac, Microsoft Office, and networking. He aims to contribute value through both his customer facing abilities and his IT support knowledge. References are available upon request.

1. 8875 E M-78, Haslett, Mi, 48840
T:(517)515-9828
Email: Matt.Guy.DeRose@gmail.com
MATTHEW DEROSE
PROFILE
I want to build a career with a company that has great values, diverse career opportunities and a comfortable
work environment. My main career goal is to establish a reputation as a dedicated and enthusiastic employee
who is willing to contribute in areas where the company has a need which will open up opportunities for me to
work as a computer technician and programmer.
EXPERIENCE
HOT TOPIC, LANSING, MI, MANAGER/SALES ASSOCIATE — 2004-2011
Management duties including opening the store, bank runs to drop off deposits, Being a leader to a sales team
and working to solve problems, Interact and help customers, Set up meetings and go over sales goals as well as
performance.
CAPITAL STEEL AND WIRE, LANSING, MI, 2ND SHIFT TEAM LEAD— 2011-2012
Run saws to cut specific lengths and keep the part in spec, Lead a team to make sure everything is running
efficiently, Make sure orders are correct and meet the exact requirements for the customer.
CAPITAL STEEL AND WIRE, LANSING, MI, SHIPPING AND RECEIVING— 2012-2013
Unload/ load trucks, fork truck operator, Crane operator, Make sure trucks being loaded have the right material,
check paperwork and sign off on shipments inbound, interact with drivers to make sure everything that is loaded
is to their requirements and also the customers.
CAPITAL STEEL AND WIRE, DEWITT, MI, SALES OPERATIONS / IT-- 2013-PRESENT
Interact with customers, providing insight for orders and location of material, Provide lead times per customer
request, Manage invoices and paperwork through the sale of steel. Inputting orders and quotes for customers,
Check heat requirements to make sure they are in spec, maintain and help run servers, general computer
maintenance, and program new software/hardware when needed.
SWEETIE-LICIOUS CAFÉ AND BAKE SHOP, DEWITT AND GRAND RAPIDS MI, IT-- 2013-
PRESENT
Setting up POS systems, Maintaining and updating terminals with latest hardware/software, Linking networks to
credit systems, Wireless network set up, Maintain and run POS system with updates including menu items and
merchandise, Seasonal Newsletter formatting and production, Set up new employees with-in the company with
credentials, Email services, Network functions, Website design and posting of new material, Newsletter and
Stationary design, Power Point slide show design, Troubleshooting flaws and problems with terminals.
EDUCATION
Haslett High School — 2001-2005, High school Diploma
Lansing Community College- 2005-2009, GA with a major in Computer Technology and Support
SKILLS
Strong Customer service background, Experience with developing a good rapport in a short period of time and
managing difficult situations (i.e. dissatisfied customers, employees who are unhappy with work, schedules, etc.)
Excellent written and verbal communication skills, with an eye for detail

2. Extremely productive in a high volume, high stress environment
Proficient in the use of Windows and Mac desktops
Highly Productive in the use of Microsoft Office Professional including Excel, Word, and PowerPoint
REFERRALS
Zach Darwin- Ex Co Worker- (517) 281-0948
Ryan Whitaker- Manager- (517) 795-8096
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