how to write a letter of complain following the CAPS document. 2 examples given. What you need to consider when writing a letter of complain. Grade 11

1. WRITING A
LETTER OF
COMPLAINT.
GRADE 11

2. WHAT IS A LETTER OF
COMPLAINT?
- A letter of complaint is a
letter written to inform
the recipient that we
are unhappy about the
product, service, or
situation.
- Recipient – person who will
receive the letter.
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3. 1.WHAT TO
CONSIDER BEFORE
WRITING A LETTER
OF COMPLAINT?
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1. CONTROL YOUR
EMOTIONS.
2. BE RESPECTFUL
3. BE POLITE.

4. STEPS TO WRITING A
LETTER OF COMPLAINT.
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1. Opening
2. Reason for writing
3. Brief description of the
situation, product, or service.
4. What action you want the
reader to take. (e.g ; update,
refund, or replacement)
5. closing.

5. 1261 Lethabo street
CWJ
Soweto
KWA- XUMA
176 Main Street 1816
East Pierre
P.O BOX 14
Auckland Park
Dear Game Customer Service
You are so unprofessional. I spent my hard-earned money to buy this TV only to find it
broken. You made me pay R10 000 for a broken TV. I want my money back immediately. You
even forced me to pay R1 500 for the “delivery” but I did not see any value for my money.
Your products are poor . I will not be buying anything from your store ever again.
Respond as soon as possible.
Yours faithfully
Thabang
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6. 1259 Tsibiso Street
CWJ
SOWETO
KWA-XUMA
1816
176 Main Street
East Pierre
P.O BOX 14
Auckland Park
Dear Game Customer Service
I am sorry to have to say this, but I am writing this letter to complain about the flat screen TV
that I bought which arrived broken.
I bought the TV 3 days ago. I paid R10 000 and an additional R1 500 for delivery. I plugged it
in to test it, but it failed to work. I think you might have forgotten to test it as I believe it is
faulty. Don’t get me wrong but, I would appreciate a refund or a replacement.
I look forward to your response
Yours faithfully
Thabang.
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7. USE WORDS LIKE:
1. I’m sorry to have to say this, but….
2. I’m sorry to bother you, but……
3. Maybe you forgot to….
4. I think you might have forgotten to…..
5. Excuse me if I’m out of line, but…….
6. There may have been a misunderstanding about…..
7. Don’t get me wrong, but………….
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8. SCENARIO:
You ordered two Harry Potter novels, a wifi router and a USB card on the
Takealot online store. It’s been 3 months and you have not received your order.
You paid R540.00 for your order and R60 for packaging and delivery. Write a
letter of complaint to the Takealot Customer service concerning your order.
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