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LETTERS OF COMPLAINT
                  You and your wife ate at an expensive restaurant. However, you did not
                  enjoy the meal for a number of reasons. Write a letter to the manager
                  describing them and asking for action to be taken.




LAYOUT

 Opening remark        •    Reasons for writing (1 sentence)


      Body              • Complaint 1 and justification
                        • Complaint 2 and justification
 2-3 paragraphs         • Complaint 3 and justification

 Closing remark        • Suggested action to be taken
LETTERS OF COMPLAINT
          You and your wife ate at an expensive restaurant. However, you did not
          enjoy the meal for a number of reasons. Write a letter to the manager
          describing them and asking for action to be taken.




MODEL
Opening remark         I want to express my strong
 Reasons for           dissatisfaction with the service I
                       received during a visit to your
     writing
                       restaurant on December 12th.
MODEL
Complaint and     Firstly, I had booked a table for my wife and
justification 1   myself for 8:30, but it was 9:00 before we
                  were seated. Such a delay seems to me
                  inexcusable.

Complaint and     Then, despite the fact that I had repeated
justification 2   our order to check that the waiter had heard
                  me correctly, he proceeded to bring us the
                  wrong starters. Such careless service should
                  not be tolerated in a restaurant which
                  charges such high prices.

Complaint and     To make matters worse, the chocolate
justification 3   gateau we were served for the dessert was
                  quite stale. The menu claimed that all
                  desserts were freshly prepared that day.
LETTERS OF COMPLAINT
          You and your wife ate at an expensive restaurant. However, you did not
          enjoy the meal for a number of reasons. Write a letter to the manager
          describing them and asking for action to be taken.




MODEL
Ending remarks         My wife and I will not be dining in
                       your restaurant again; however, as
                       manager, you should guard
                       against such appalling treatment
                       of your customers in future.
Introduction
PRACTICE    Say the reason for the complaint in the 1st paragraph.
         Usually formal
             I am writing to complain about a damaged videotape
             I bought at your shop.
         Practice writing the introduction of a letter of
          complaint for the following situations:
        1. Your 2-year-old daughter cut herself when playing
           with the new toy.
        2. The top rack of the dishwasher has broken.
        3. The company still deliver the equipment to the
           wrong address.
        4. The shirt’s red collar has turned pink.
        5. You have to share a bathroom with other guests.
Complaints and justification
PRACTICE    Any complaint should be supported with a
             justification
               I still haven’t received the goods. I sent you a
               cheque three weeks ago.
               Complaint: I still haven’t received the goods.
               Justification: I sent you a cheque three weeks ago.
            Complaints and justification can be linked
             together:
               I still haven’t received the goods although I sent
               you a cheque three weeks ago.
PRACTICE Link the complaints and justification
Complaint                             Justification
1.My 2-year-old daughter cut          A.I sent you a cheque to renew a
herself on the toy.                   month ago.
2.When we received the bill we        B.I informed you of my change of
realised we had been charged the      business address.
full price.                           C.I booked a room with a private
3.The top rack of the dishwasher      bathroom.
has broken.                           D.I have only used it three times.
4.You still keep delivering           E.You claim it is safe for children
equipment to the wrong address.       over 18 months.
5.I received a letter saying my       F.The label states that it can be
licence has expired.                  washed at temperatures without
6.The shirt’s bright red collar has   the colours fading.
turned pink.                          G.We were told there would be a
7.I had to share a bathroom with      20% discount if we ordered before
other guests.                         June.
PRACTICE Cohesion in the letter
          Between paragraphs:

          Firstly, I had booked table […]
          Then, the waiter brought us the wrong starters […]
          To make the matter worse, the cake was stale […]

          Within a paragraph:

          My wife and I will not […]; however, […]
          In spite of the fact that […], the waiter brought the
            wrong starters.
PRACTICE Find the cohesive devices in the letter

Dear Mr Haynes,
I am writing to complain about your two dogs.
Although I have repeatedly asked you to prevent the dogs from
leaving your garden, you have failed to do so. As a result, my front
garden has been dug up twice over the past three days.
Furthermore, their barking is extremely annoying, both to local
residents and myself.
Finally, I feel that these dogs have a tendency to be aggressive, as I
have told you in the past. Nevertheless, they are allowed to roam
the streets of our neighborhood, which I consider unacceptable.
I hope that this matter can be resolved.
                           Yours sincerely,
                           William Penton
Sentence completion
PRACTICE
           Dear Sir/Madam,
           I/ write/ complain/ washing machine/ I / recently/
               buy/ your company.
           When/ I/ use/ machine/ first time, it/ work properly/
              and/ clothes/ come out/ clean and fresh.
              However/ I/ use/ machine/ second time, it/ seem/
              to have been a malfunction/ during/ rinse cycle.
           Furthermore/ when/ I try/ wash/ another load of
               laundry, same thing/ happen. Besides, machine/
               not heat/ water/ to the right temperature.
               Although/ I/ turn the dial to 50oC, water/ in/
               machine/ remain/ cold.
           I/ hope/ matter/ can/ solve.
Closing remarks
PRACTICE
           Closing remarks:
           I hope you will replace […]; I insist you replace the item
           at once.
           I trust the situation will improve soon.
           I hope the matter will be resolved.
           I hope that I will not be forced to take further action.
           Practice writing the closing remarks for the following
           situations:
           1.Your 2-year-old daughter cut herself when playing with
           the new toy.
           2.The top rack of the dishwasher has broken.
           3.The company still deliver the equipment to the wrong
           address.
           4.The shirt’s red collar has turned pink.
           5.You have to share a bathroom with other guests.
Letter writing
PRACTICE
           1. You stayed at a holiday resort recommended by
              your travel agent. However, you did not enjoy
              your stay due to a number of difficulties. Write a
              letter describing them and asking for action to
              be taken.
           2. You have recently bought a cassette player but it
              does not work properly. Write a letter of
              complaint to the manager of the shop where
              you bought it.

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Letterofcomplaint 121026072427-phpapp02

  • 1. LETTERS OF COMPLAINT You and your wife ate at an expensive restaurant. However, you did not enjoy the meal for a number of reasons. Write a letter to the manager describing them and asking for action to be taken. LAYOUT Opening remark • Reasons for writing (1 sentence) Body • Complaint 1 and justification • Complaint 2 and justification 2-3 paragraphs • Complaint 3 and justification Closing remark • Suggested action to be taken
  • 2. LETTERS OF COMPLAINT You and your wife ate at an expensive restaurant. However, you did not enjoy the meal for a number of reasons. Write a letter to the manager describing them and asking for action to be taken. MODEL Opening remark I want to express my strong Reasons for dissatisfaction with the service I received during a visit to your writing restaurant on December 12th.
  • 3. MODEL Complaint and Firstly, I had booked a table for my wife and justification 1 myself for 8:30, but it was 9:00 before we were seated. Such a delay seems to me inexcusable. Complaint and Then, despite the fact that I had repeated justification 2 our order to check that the waiter had heard me correctly, he proceeded to bring us the wrong starters. Such careless service should not be tolerated in a restaurant which charges such high prices. Complaint and To make matters worse, the chocolate justification 3 gateau we were served for the dessert was quite stale. The menu claimed that all desserts were freshly prepared that day.
  • 4. LETTERS OF COMPLAINT You and your wife ate at an expensive restaurant. However, you did not enjoy the meal for a number of reasons. Write a letter to the manager describing them and asking for action to be taken. MODEL Ending remarks My wife and I will not be dining in your restaurant again; however, as manager, you should guard against such appalling treatment of your customers in future.
  • 5. Introduction PRACTICE  Say the reason for the complaint in the 1st paragraph.  Usually formal I am writing to complain about a damaged videotape I bought at your shop.  Practice writing the introduction of a letter of complaint for the following situations: 1. Your 2-year-old daughter cut herself when playing with the new toy. 2. The top rack of the dishwasher has broken. 3. The company still deliver the equipment to the wrong address. 4. The shirt’s red collar has turned pink. 5. You have to share a bathroom with other guests.
  • 6. Complaints and justification PRACTICE  Any complaint should be supported with a justification I still haven’t received the goods. I sent you a cheque three weeks ago. Complaint: I still haven’t received the goods. Justification: I sent you a cheque three weeks ago.  Complaints and justification can be linked together: I still haven’t received the goods although I sent you a cheque three weeks ago.
  • 7. PRACTICE Link the complaints and justification Complaint Justification 1.My 2-year-old daughter cut A.I sent you a cheque to renew a herself on the toy. month ago. 2.When we received the bill we B.I informed you of my change of realised we had been charged the business address. full price. C.I booked a room with a private 3.The top rack of the dishwasher bathroom. has broken. D.I have only used it three times. 4.You still keep delivering E.You claim it is safe for children equipment to the wrong address. over 18 months. 5.I received a letter saying my F.The label states that it can be licence has expired. washed at temperatures without 6.The shirt’s bright red collar has the colours fading. turned pink. G.We were told there would be a 7.I had to share a bathroom with 20% discount if we ordered before other guests. June.
  • 8. PRACTICE Cohesion in the letter Between paragraphs: Firstly, I had booked table […] Then, the waiter brought us the wrong starters […] To make the matter worse, the cake was stale […] Within a paragraph: My wife and I will not […]; however, […] In spite of the fact that […], the waiter brought the wrong starters.
  • 9. PRACTICE Find the cohesive devices in the letter Dear Mr Haynes, I am writing to complain about your two dogs. Although I have repeatedly asked you to prevent the dogs from leaving your garden, you have failed to do so. As a result, my front garden has been dug up twice over the past three days. Furthermore, their barking is extremely annoying, both to local residents and myself. Finally, I feel that these dogs have a tendency to be aggressive, as I have told you in the past. Nevertheless, they are allowed to roam the streets of our neighborhood, which I consider unacceptable. I hope that this matter can be resolved. Yours sincerely, William Penton
  • 10. Sentence completion PRACTICE Dear Sir/Madam, I/ write/ complain/ washing machine/ I / recently/ buy/ your company. When/ I/ use/ machine/ first time, it/ work properly/ and/ clothes/ come out/ clean and fresh. However/ I/ use/ machine/ second time, it/ seem/ to have been a malfunction/ during/ rinse cycle. Furthermore/ when/ I try/ wash/ another load of laundry, same thing/ happen. Besides, machine/ not heat/ water/ to the right temperature. Although/ I/ turn the dial to 50oC, water/ in/ machine/ remain/ cold. I/ hope/ matter/ can/ solve.
  • 11. Closing remarks PRACTICE Closing remarks: I hope you will replace […]; I insist you replace the item at once. I trust the situation will improve soon. I hope the matter will be resolved. I hope that I will not be forced to take further action. Practice writing the closing remarks for the following situations: 1.Your 2-year-old daughter cut herself when playing with the new toy. 2.The top rack of the dishwasher has broken. 3.The company still deliver the equipment to the wrong address. 4.The shirt’s red collar has turned pink. 5.You have to share a bathroom with other guests.
  • 12. Letter writing PRACTICE 1. You stayed at a holiday resort recommended by your travel agent. However, you did not enjoy your stay due to a number of difficulties. Write a letter describing them and asking for action to be taken. 2. You have recently bought a cassette player but it does not work properly. Write a letter of complaint to the manager of the shop where you bought it.