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Google Adwords PPC Training Seminar - Vorian Agency - Bunbury, August 2014

The document provides information about a Google Adwords PPC training seminar to be held on August 20th, 2014 from 10am to 12pm. The presenter will be Matt Lynch, General Manager of Vorian Agency, who has over 20 years of experience in information technology and online marketing, specializing in search engine optimization and being a certified Google Adwords and Bing Ads professional. The seminar will cover topics such as the difference between SEO and PPC, benefits of Google Adwords, account structure, keywords, ad placements, ad rank, bidding and quality score. It will also discuss setting goals and metrics for campaign performance. Contact details are provided for Matt Lynch and Vorian Agency.

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Google Adwords PPC Training Seminar Thursday 20th August, 2014 10:00am – 12:00pm
Matt Lynch • General Manager of Vorian Agency – Delivering integrated online and offline marketing solutions to business wrestling with how to market in today’s changing environment. • With over 20 years Information Technology and Online Marketing Experience, primary speciality being Search Engine Optimisation (SEO), working both within agency and in- house roles as a digital marketing specialist. Matt is a certified Google Adwords and Bing Ads Professional. • Enjoys keeping up with the 'bleeding edge' of technology advancements and social media evolvement to ensure current knowledge in an ever changing landscape, leading to early adoption and determination of opportunity for marketing enhancement. • Local, national and international project experience particularly in the field of Travel with companies such as Trafalgar Tours, The Travel Corporation brand and travel properties, Stella Travel and Best Flights; Matt has earned a reputation as an online marketing expert and search evangelist for thoroughness, quality, technical knowledge and success driven results. Matt's previous role was as the Global Online Marketing Manager for Trafalgar, coordinating the online marketing efforts with international teams for this global brand. Your Presenter: Vorian Agency General Manager
Connect with Matt… Twitter: https://twitter.com/mattrlynch LinkedIn: http://au.linkedin.com/in/mattlynchseo Google+: https://plus.google.com/+MattLynchAU Facebook: https://www.facebook.com/mattrlynch About Me: http://about.me/au.mattlynch SlideShare: http://www.slideshare.net/mattrlynch Pinterest: http://pinterest.com/mattrlynch Instagram: http://instagram.com/#mattrlynch YouTube: https://www.youtube.com/user/aumattlynch Vimeo: https://vimeo.com/mattrlynch Vine: https://vine.co/mattlynch Yelp: http://mattlynch.yelp.com.au FourSquare: https://foursquare.com/mattrlynch Klout: http://klout.com/#/mattrlynch Email: matt.lynch@vorian.com.au
Connect with Vorian… Linkedin.com/company/vorian-agency Facebook.com/VorianAgency Twitter.com/VorianAgency Google.com/+VorianAgencyWestPerth Pinterest.com/vorianagency Foursquare.com/v/vorian-media-group Yelp.com.au/biz/vorian-agency-west-perth Klout.com/vorianagency About.me/VorianAgency Slideshare.net/vorianagency Instagram.com/vorianagency Flickr.com/photos/vorianagency Youtube.com/user/VorianAgency Vimeo.com/vorianagency Vine.co/u/VorianAgency
Interactive Questions? During today’s session, you are welcome to tweet questions to our Vorian Agency Twitter Account @vorianagency using the hashtag #voriantraining https://twitter.com/vorianagency
Housekeeping Before we start, please note the following: • Exits • Toilets • Mobile Phones on Silent • Please help yourself to drinks and snacks • Question & Answer session at end of the Presentation • A link to the Presentation Slide Notes and Video will be emailed to you • Vorian Agency info packs are provided to showcase our service offering • Vorian staff are available to arrange an appointment or answer specific questions • Please provide your feedback on today’s seminar on the supplied questionnaire
In today’s session… We’re going to learn to view insights and data about your website and online marketing. • Difference between SEO and PPC • Benefits of Google Adwords • Adwords Account Structure • What makes a Text Ad • The Ad Auction • Keywords and Types • Advert Placements • Ad Rank • Bidding + Quality Score • Vocabulary • Your Goals • Increase Website Traffic, Sales & Conversions, Brand Awareness or ROI • How Costs are Calculated • Daily Budget • Fine Tuning Bids • Payment History • Ad Position • Ad Cycling • Relevance • The Main Tabs in Google Adwords • Campaign Settings • Case Study • ClickTale and Landing Page Optimisation (CRO)
Organic vs Paid Difference between Google search results and ads When people search on Google for something they want, they find two types of results: search results and AdWords ads. Search results appear as links on search results pages and aren't part of Google's advertising programs. AdWords ads appear under an "Ads" label and may be placed in several locations around the free search results. Search results: These show as links on the Google search page. You may also see relevant results on a map that lists local business locations, contact information and driving directions. Google's search results are independent of Google's advertising programs. AdWords ads: These appear under the "Ads" label alongside, above or below free search results.
Difference between SEO and PPC
Benefits of Google Adwords A few important things set AdWords apart from other kinds of advertising. Using AdWords, you can: Reach people at the precise moment that they’re searching for what you offer Your ad is displayed to people who are already searching for the kinds of products and services that you offer. So those people are more likely to take action. You can choose where your ad appears - on which specific websites and in which geographical areas (states, towns or even neighbourhoods). The Google Display Network (GDN) alone reaches 80% of Internet users. Control your budget With cost-per-click (CPC) bidding, you’re charged only when someone clicks your ad, not when your ad appears. There are a variety of bidding options that you can choose from. You decide how much or little you want to spend monthly, and you’ll never be charged more than that amount. There’s no minimum spending commitment. See exactly what's working in your ad, and build on it View a report of how your ad is doing – see how many new customers connect to your business from your ad, where they're coming from and other details. Use AdWords tools to edit and improve your ad, and increase the number of potential customers who contact your business.
Adwords Account Structure AdWords is organised into three layers: account, campaigns and ad groups. Your account is associated with a unique email address, password and billing information. Your ad campaign has its own budget and settings that determine where your ads appear. Your ad group contains a set of similar ads and the words and phrases, known as keywords, that you want to trigger your ads to show. Account Unique email and password Billing information Campaign Campaign Budget Settings Budget Settings Ad Group Ad Group Ad Group Ad Group Ads Keywords Ads Keywords Ads Keywords Ads Keywords
Structure Example Let's look at how a business might set up its AdWords campaigns and ad groups. The account belongs to a chocolate maker (yum!) who wants to advertise its products to increase online sales. The owners decide to organise their advertising efforts into two campaigns. One campaign promotes their new line of chocolate bars, and the second promotes their holiday gift boxes. They split each campaign into targeted, relevant ad groups. One of the ad groups for the chocolate bar campaign is dedicated to the company's popular raspberry bar. Another is dedicated to a caramel bar, and a third to a chocolate bar infused with ginger. Each ad group can have multiple ads within it. This helps the chocolate maker compare performance for different ad text, for example, and see whether one version resulted in more clicks or sales than another. Here's what this account looks like: Account: Chocolate Maker Campaign 1: Chocolate bars Campaign 2: Valentine's Day gift boxes Ad groups: Raspberry bar Caramel bar Ginger bar Ad groups: 30% off gift boxes Free delivery on gift boxes Luxury Valentine's chocolate Video (3:52) Organise Your AdWords Account to Maximise Your Success - YouTube
What Makes a Text Ad All online ads are essentially clickable messages that connect customers with a website. Text ads, the simplest version of a clickable message, contain three components: a headline, Display URL and a description. Let's look at the components of the sample ad below: Text ads in Google AdWords must meet the following length requirements: Advertise with Google adwords.google.co.uk Want fast results? Create your ad campaign today! Headline Display URL Description Example ad Max Length (most languages) Max Length (double-width* languages) Headline: Example Website 25 characters 12 characters Description line 1: Summer sale 35 characters 17 characters Description line 2: Save 15% 35 characters 17 characters Display URL: www.example.com 35 characters 17 characters Video (3:46) Tips for creating successful text ads - Google Partners Help
The Ad Auction - Concept The concept Every time an AdWords ad appears, it goes through what we call the ad auction, a process that decides which ads will appear and in which order. It's not like an art auction where the highest bidder always wins; instead, AdWords does something a little more interesting:
The Ad Auction - Search 1. The search Joe searches for "pizza delivery", stomach rumbling in the background 2. Ads are whittled down The AdWords system finds all ads whose keywords match the phrase "pizza delivery" closely enough. 3. Ads whittled down even more From that set of matching ads, the system ignores any that aren't eligible, like ads that target a different country or are disapproved. 4. Ads are ordered The remaining ads are shown, then ordered on the page based on a formula that we call Ad Rank – a combination of bid amount, quality, and the expected impact of extensions and other ad formats. 5. Ads appear! Joe sees relevant ads appear and orders the pizza of his dreams. 6. Repeat the process Every time someone fancies a pizza and does a search, the whole auction process starts again with potentially different results each time, depending on the competition at that moment.
The Ad Auction – The Impact Why it matters The most important thing to remember is that the auction process uses quality, bids and the expected impact of extensions and other ad formats in order to determine your ad's position. So, even if your competition bids higher than you, you can still win a higher position – at a lower price – with highly relevant keywords, ads and extensions. Also remember that the auction process is repeated for every search on Google, each time with potentially different results depending on the competition at that moment and which ad you use. So don't worry if your position on the page fluctuates - it's normal for it to vary each time. How you'll see it In step 4 shown above, ads are ordered on the page (that's your ad position) using a formula called Ad Rank. The main components of Ad Rank are your bids, the quality of your ads, keywords and website, as well as the expected impact of extensions and other ad formats. If you want to try to boost your position, you'll need to beat your competitors with quality, bid amounts or a mixture of both.
Keywords How keywords trigger your ad to appear Keywords are words or phrases that you choose that can trigger your ad to show on search and other sites. For example, if you deliver fresh flowers, you could use "fresh flower delivery" as one keyword in your AdWords campaign. When someone searches Google using the phrase "fresh flower delivery" or a similar term, your ad might appear next to Google search results. Your ad can also appear on other websites in the Google Network that are related to fresh flower delivery. Tip By creating a list of keywords that are relevant to your product or service, and making sure that they're specific rather than general (for example, "fresh flower delivery" rather than simply "flower"), you typically can show your ad to the people who are most interested in your product or service. This improves your ad's performance and helps your advertising dollars go further. Tip Try using Keyword Planner, a free AdWords tool, to help guide your decision on which bids and budgets to set. Keyword Planner shows you traffic estimates, like estimated clicks, to help you get an idea of how a keyword list might perform for a given bid and budget. Note that Keyword Planner gives you estimates for the Search Network only. Video (4:18) How to Choose the Right Keywords - YouTube
Keyword Tools Google Keyword Planner Tool (Adwords) https://adwords.google.com/KeywordPlanner Bing Keyword Tool http://www.bing.com/toolbox/keywords Free keyword suggestion tool that makes good use of Google Suggest and other suggest services http://ubersuggest.org/ Keyword Spy http://www.keywordspy.com/ Wordtracker Keywords Tool https://freekeywords.wordtracker.com/ Free Negative Keyword Tool from WordStream http://www.wordstream.com/negative-keywords SpyFu - Keyword Tool http://www.spyfu.com/ Video (1:47) Add negative keywords to your campaign - Google Partners Help
Keyword Types Match Type Special symbol Example keyword Ads may show on searches that Example searches Broad match none women's hats include misspellings, synonyms, related searches and other relevant variations buy ladies hats Broad match modifier +keyword +women's +hats contain the modified term (or close variations, but not synonyms), in any order hats for women Phrase match "keyword" "women's hats" are a phrase, and close variations of that phrase buy women's hats Exact match [keyword] [women's hats] are an exact term and close variations of that exact term women's hats Negative match -keyword -women are searches without the term baseball hats Video (3:57) How To Use Keyword Match Types on the Search Network - YouTube
Understand Your Customers Before you create your first ad campaign, take the time to build a mental profile of the customers that you’re trying to reach. Considering your customers' preferences, habits and traits can help you choose the right settings for your campaign. Here are some important areas to consider about your customers' preferences and behaviour: Words and phrases that they use to search online: If you run a furniture shop, think about the keywords that your potential customers might use to search for furniture. Would they use general search terms like “furniture” or “furniture shop”? It's more likely that a customer would use more specific terms based on what they’re looking for, such as “buy sofa” or “dining room chairs”. These words and phrases can help you determine the keywords to trigger your ads to display in search results. Geographical location: Think about where your potential customers are. If you only offer furniture delivery to customers in your city, then you should limit your campaign’s location targeting to your city so only potential customers in your city will see your ad. This helps to ensure that you only pay for clicks on your ads from people who live in your delivery area and can purchase your furniture. How they contact you: Consider how you want your customers to get in touch with you. If you want them to come to your shop in person, you can highlight location information in your ads. Or maybe you’d like them to call you or fill in a contact form online. You can add these and other options to your ad with ad extensions.
Advert Placements Placements: Advertising on non-search websites Keywords can trigger your ads to appear next to search results on Google and other search sites. But keywords can also trigger your ads to show on other sites across the Internet - Google-owned properties like YouTube and Google's partner sites like NYTimes.com or Families.com, for example. We call these "placements. " A placement can consist of an entire website or just part of a site. And these websites are all part of what we call the Display Network. Google can automatically determine where your ads appear by matching your keywords to websites in the Display Network. Or, if you'd like greater control over where your ads appear, you can pick specific placements yourself. You can set bids for each and choose the sites where your ads might appear.
Ad Rank Ad Rank: How Google determines which ads appear in which positions Now let's suppose that multiple advertisers use the same keyword to trigger their ads or want their ads to appear on the same websites. How does Google determine whose ads will appear and in which order? It's done automatically, based on what we call Ad Rank. Your Ad Rank is based on a combination of your bid (how much you're willing to spend) and your Quality Score (a measurement of the quality of your ads, keywords and website). Depending on where your ad shows and the type of targeting that you use, the formula for Ad Rank can vary a bit, but it always incorporates bid and Quality Score. The important thing to know about Ad Rank is that the quality and relevance of your keywords, landing pages and your ad are every bit as important to your ad's rank as the amount that you're willing to spend.
Your Goals What to track based on your advertising goals Google AdWords is all about results. From the first time that you create an ad, it's important to know what you want to gain from your campaign and how you're going to measure your success. Want to increase traffic to your website? Or increase sales, conversions or ROI? Raise brand awareness? Like snowflakes, no two advertising campaigns are exactly alike, but many do share similar goals.
Increase Website Traffic Campaigns that are focused on increasing traffic might be created by an organisation that wants to promote a new fundraising drive, or a business that would like to increase sales of a new product. Focus on: clicks, click-through rate, keyword performance, search terms Increase clicks and CTR If you want to use AdWords to increase traffic to your site, try to focus on increasing your clicks and click- through rate (CTR). You can achieve this by creating great ad text, organising your ad groups by common theme, product or goal, and creating smaller lists (20-30 terms long, for example) of tightly themed keywords to ensure that your ads are highly relevant and very compelling to your customers. Then it's important to monitor your performance closely. Maintain a good keyword list You'll also want to keep an eye on the performance of your keywords, and remove and replace those that aren't working for you. As a general rule of thumb, a CTR of 1% or higher and a Quality Score of 5 and above indicates keywords that are performing well. However, this can vary between accounts, so it is up to you to decide whether or not the keyword is creating high-quality traffic. Review your search terms Search terms are another important thing to consider. AdWords lets you see a list of customer searches that have triggered your ad, and then add them as new keywords. Or, if you notice search terms that are irrelevant to your business, you can add them as negative keywords. The search terms report can help you distinguish between general traffic to your ads, and truly relevant traffic (in other words, the type of people that you'd like to turn into customers).
Increase Sales & Conversions Campaigns that are focused on increasing sales and conversions might be created by a company that wants to sell a lot of a particular product, or a non-profit organisation that wants to encourage visitors to sign a petition for an important cause. Focus on: conversion data, destination URLs Increase conversions An AdWords conversion occurs when someone clicks your ad and takes an action on your website that you think is valuable, whether it's a purchase, a newsletter sign-up or a request to receive more information about your organisation. The most important step that you can take to increase your sales and other conversions is - you guessed it - to start paying close attention to your conversion data and updating your campaigns based on what you find out. For example, after tracking your conversions, you might notice that a certain keyword leads to many conversions, while another one doesn't. You could choose to spend more of your budget on the keyword that produces more conversions. Choose relevant destination URLs In addition to keeping track of conversions, you should also make sure that the destination URL that you use for each ad directs customers to the most relevant page within your website. Ideally, that web page will be dedicated to the specific product or service that's highlighted in your ad.
Increase Brand Awareness Campaigns that are focused on brand awareness might be created by a car company that wants to create buzz for a new model, or a film company that wants to promote a new film by offering visitors a sneak- peek. Focus on: impressions, customer engagement, reach and frequency Increase impressions If your advertising goal is branding, your main reason for advertising online is to raise awareness and visibility of your product, service or cause. Your goals might include increasing traffic to your website, and encouraging customers to interact with or learn more about your brand. To achieve this, you'll want to drive impressions to try to show your ads to as many people as possible within your target audience. Drive customer engagement While impressions represent how many customers laid eyes on your ad, customer engagement represents how interesting your customers find your ads. Do they actually click on the ad or view a video? That means that they're engaged. You can use CTR for Search Network campaigns, and conversions for the Display Network campaigns to measure engagement. Use reach and frequency numbers to learn how many people are exposed to your ad, and how often they see it.
Increase ROI You can use an ROI calculation to compare two advertising campaigns against each other to see how much money you've made from each one. For example, a ceramics manufacturer might be able to determine that a less expensive blue vase that sells more briskly in one campaign is actually generating more profits than a more expensive green vase in a different campaign. Focus on: conversions ROI is the ratio of your costs to your profits. It's typically the most important measurement for advertisers because it's based on your specific advertising goals and shows the financial impact that your advertising efforts have on your business. To improve your ROI, you first need to start measuring conversions. Once you've accomplished that, you can evaluate your ROI to make sure that the pounds that you spend on advertising are turning into profits for your business.
How Costs are Calculated AdWords gives you control over your advertising costs. There's no minimum amount that you have to spend. Instead, you set an average daily budget and choose how you'll spend your money. Choosing a bidding strategy based on your goals Every time that someone searches on Google, AdWords runs an auction to determine the ads that show on the search results page, and their rank on the page. To place your ads in this auction, you first have to choose how you'd like to bid. Try choosing a bidding strategy based on your goals, like whether you want to focus on getting clicks, impressions or conversions. Focus on clicks on your ads. This is known as a cost-per-click, or CPC bid. We recommend the CPC bidding method if you want to drive traffic to your website. Focus on impressions, or the number of times that your ad shows. This is known as a cost-per-impressions, or CPM bid. We recommend the CPM bidding method if you want to increase awareness of your brand. Note that CPM bidding is available for Display Network campaigns only. Focus on conversions, or when people take a specific action on your website after clicking one of your ads. This is known as a cost-per-acquisition, or CPA bid. We recommend the CPA bidding method for seasoned AdWords advertisers who are interested in conversions, like purchases or signups.
Daily Budget Your daily budget is the amount that you're willing to spend each day, on average, for each ad campaign in your account. The size of your budget is entirely up to you and you can edit this amount whenever you like. Recall that when you set your max CPC bid, the amount that you're charged for a click on your ad in a given auction could be less than your max. This means that the amount that you pay for a click on your ad – your actual CPC – will likely vary from auction to auction. Even though your actual CPCs may vary, your daily budget puts a limit on how much you can accrue in click costs from day to day. Google may allow up to 20% more clicks in a day than what your daily budget specifies. We call this overdelivery. Overdelivery can help make up for days when traffic is slow and your ads don't get as much exposure. However, in a given billing period, you're never charged more than the average number of days in a month (30.4) times your daily budget. Example If the budget for your ad campaign remains at $10 per day throughout an entire month, the maximum amount that you would be charged for that campaign for that month is $304 ($10 x 30.4 average days per month). Recall that because of overdelivery, your daily cost might be more or less than your $10 daily budget on days when traffic is higher or slow. Video (1:30) Set a budget for your campaign - Google Partners Help
Fine Tune Your Bids If you use the cost-per-click bidding strategy, you set a maximum CPC bid for your ads. You can always lower your bid amount, but if you do, it might cause your ads to show up in a lower position on the first page of search results, to move from the top to the side or bottom position, or to be removed from the first page search results. In general, a higher maximum CPC bid can allow your ad to show at a higher position on the page. Tip Put your bidding on autopilot with automatic bidding. Set a daily budget, and AdWords will help adjust your CPC bids to receive the most possible clicks within your budget.
The Main Tabs in Google Adwords Home: This contains your Account Snapshot page, which is an easy-to-read summary of important account information. Campaigns: Here's where you'll spend most of your time when you're managing your AdWords account. You can create and edit campaigns, ads, keywords and campaign settings. In the performance summary graphs at the top of the page, you'll see an overview of how your campaigns are performing. You can also download the tables containing your performance metrics as reports. Opportunities: Find new keywords, improve your bids and budgets and more. The Opportunities tab can help you get more out of AdWords — it's an entire section dedicated to helping you improve your campaigns. Tools: Find account tools that will help you manage and improve your account. Use advanced reporting tools to locate potential issues and fix them before they become actual issues. Video (3:14) Understand your AdWords account tabs - YouTube
Google Adwords
ClickTale URL: http://www.clicktale.com Heatmaps and recorded user sessions interacting with your website. Also check out: https://www.crazyegg.com
Follow-up Questions? After today’s session, you are welcome to tweet questions to our Vorian Agency Twitter Account @vorianagency using the hashtag #voriantraining https://twitter.com/vorianagency
Keep Connected After today’s session, I encourage you to explore Google Adwords further for your business. Please feel free to connect with me if you have additional questions: LinkedIn: http://au.linkedin.com/in/mattlynchseo Don’t forget to follow Vorian Agency on LinkedIn: http://www.linkedin.com/company/vorian-agency All of my other Social Media links are available on About.Me: About.Me: http://about.me/au.mattlynch Email: matt.lynch@vorian.com.au
Thank You We would like to thank you for your attendance to today’s seminar on PPC Google Adwords. • A link to the Presentation Slide Notes and Video will be emailed to you • Vorian Agency info packs are provided to showcase our key areas • Vorian staff are available to arrange an appointment to assist your specific needs • Please provide your feedback and hand-in the supplied questionnaire

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Google Adwords PPC Training Seminar - Vorian Agency - Bunbury, August 2014

  • 1.
    Google Adwords PPC TrainingSeminar Thursday 20th August, 2014 10:00am – 12:00pm
  • 2.
    Matt Lynch • GeneralManager of Vorian Agency – Delivering integrated online and offline marketing solutions to business wrestling with how to market in today’s changing environment. • With over 20 years Information Technology and Online Marketing Experience, primary speciality being Search Engine Optimisation (SEO), working both within agency and in- house roles as a digital marketing specialist. Matt is a certified Google Adwords and Bing Ads Professional. • Enjoys keeping up with the 'bleeding edge' of technology advancements and social media evolvement to ensure current knowledge in an ever changing landscape, leading to early adoption and determination of opportunity for marketing enhancement. • Local, national and international project experience particularly in the field of Travel with companies such as Trafalgar Tours, The Travel Corporation brand and travel properties, Stella Travel and Best Flights; Matt has earned a reputation as an online marketing expert and search evangelist for thoroughness, quality, technical knowledge and success driven results. Matt's previous role was as the Global Online Marketing Manager for Trafalgar, coordinating the online marketing efforts with international teams for this global brand. Your Presenter: Vorian Agency General Manager
  • 3.
    Connect with Matt… Twitter:https://twitter.com/mattrlynch LinkedIn: http://au.linkedin.com/in/mattlynchseo Google+: https://plus.google.com/+MattLynchAU Facebook: https://www.facebook.com/mattrlynch About Me: http://about.me/au.mattlynch SlideShare: http://www.slideshare.net/mattrlynch Pinterest: http://pinterest.com/mattrlynch Instagram: http://instagram.com/#mattrlynch YouTube: https://www.youtube.com/user/aumattlynch Vimeo: https://vimeo.com/mattrlynch Vine: https://vine.co/mattlynch Yelp: http://mattlynch.yelp.com.au FourSquare: https://foursquare.com/mattrlynch Klout: http://klout.com/#/mattrlynch Email: matt.lynch@vorian.com.au
  • 4.
  • 5.
    Interactive Questions? During today’ssession, you are welcome to tweet questions to our Vorian Agency Twitter Account @vorianagency using the hashtag #voriantraining https://twitter.com/vorianagency
  • 6.
    Housekeeping Before we start,please note the following: • Exits • Toilets • Mobile Phones on Silent • Please help yourself to drinks and snacks • Question & Answer session at end of the Presentation • A link to the Presentation Slide Notes and Video will be emailed to you • Vorian Agency info packs are provided to showcase our service offering • Vorian staff are available to arrange an appointment or answer specific questions • Please provide your feedback on today’s seminar on the supplied questionnaire
  • 7.
    In today’s session… We’regoing to learn to view insights and data about your website and online marketing. • Difference between SEO and PPC • Benefits of Google Adwords • Adwords Account Structure • What makes a Text Ad • The Ad Auction • Keywords and Types • Advert Placements • Ad Rank • Bidding + Quality Score • Vocabulary • Your Goals • Increase Website Traffic, Sales & Conversions, Brand Awareness or ROI • How Costs are Calculated • Daily Budget • Fine Tuning Bids • Payment History • Ad Position • Ad Cycling • Relevance • The Main Tabs in Google Adwords • Campaign Settings • Case Study • ClickTale and Landing Page Optimisation (CRO)
  • 8.
    Organic vs Paid Differencebetween Google search results and ads When people search on Google for something they want, they find two types of results: search results and AdWords ads. Search results appear as links on search results pages and aren't part of Google's advertising programs. AdWords ads appear under an "Ads" label and may be placed in several locations around the free search results. Search results: These show as links on the Google search page. You may also see relevant results on a map that lists local business locations, contact information and driving directions. Google's search results are independent of Google's advertising programs. AdWords ads: These appear under the "Ads" label alongside, above or below free search results.
  • 9.
  • 10.
    Benefits of GoogleAdwords A few important things set AdWords apart from other kinds of advertising. Using AdWords, you can: Reach people at the precise moment that they’re searching for what you offer Your ad is displayed to people who are already searching for the kinds of products and services that you offer. So those people are more likely to take action. You can choose where your ad appears - on which specific websites and in which geographical areas (states, towns or even neighbourhoods). The Google Display Network (GDN) alone reaches 80% of Internet users. Control your budget With cost-per-click (CPC) bidding, you’re charged only when someone clicks your ad, not when your ad appears. There are a variety of bidding options that you can choose from. You decide how much or little you want to spend monthly, and you’ll never be charged more than that amount. There’s no minimum spending commitment. See exactly what's working in your ad, and build on it View a report of how your ad is doing – see how many new customers connect to your business from your ad, where they're coming from and other details. Use AdWords tools to edit and improve your ad, and increase the number of potential customers who contact your business.
  • 11.
    Adwords Account Structure AdWordsis organised into three layers: account, campaigns and ad groups. Your account is associated with a unique email address, password and billing information. Your ad campaign has its own budget and settings that determine where your ads appear. Your ad group contains a set of similar ads and the words and phrases, known as keywords, that you want to trigger your ads to show. Account Unique email and password Billing information Campaign Campaign Budget Settings Budget Settings Ad Group Ad Group Ad Group Ad Group Ads Keywords Ads Keywords Ads Keywords Ads Keywords
  • 12.
    Structure Example Let's lookat how a business might set up its AdWords campaigns and ad groups. The account belongs to a chocolate maker (yum!) who wants to advertise its products to increase online sales. The owners decide to organise their advertising efforts into two campaigns. One campaign promotes their new line of chocolate bars, and the second promotes their holiday gift boxes. They split each campaign into targeted, relevant ad groups. One of the ad groups for the chocolate bar campaign is dedicated to the company's popular raspberry bar. Another is dedicated to a caramel bar, and a third to a chocolate bar infused with ginger. Each ad group can have multiple ads within it. This helps the chocolate maker compare performance for different ad text, for example, and see whether one version resulted in more clicks or sales than another. Here's what this account looks like: Account: Chocolate Maker Campaign 1: Chocolate bars Campaign 2: Valentine's Day gift boxes Ad groups: Raspberry bar Caramel bar Ginger bar Ad groups: 30% off gift boxes Free delivery on gift boxes Luxury Valentine's chocolate Video (3:52) Organise Your AdWords Account to Maximise Your Success - YouTube
  • 13.
    What Makes aText Ad All online ads are essentially clickable messages that connect customers with a website. Text ads, the simplest version of a clickable message, contain three components: a headline, Display URL and a description. Let's look at the components of the sample ad below: Text ads in Google AdWords must meet the following length requirements: Advertise with Google adwords.google.co.uk Want fast results? Create your ad campaign today! Headline Display URL Description Example ad Max Length (most languages) Max Length (double-width* languages) Headline: Example Website 25 characters 12 characters Description line 1: Summer sale 35 characters 17 characters Description line 2: Save 15% 35 characters 17 characters Display URL: www.example.com 35 characters 17 characters Video (3:46) Tips for creating successful text ads - Google Partners Help
  • 14.
    The Ad Auction- Concept The concept Every time an AdWords ad appears, it goes through what we call the ad auction, a process that decides which ads will appear and in which order. It's not like an art auction where the highest bidder always wins; instead, AdWords does something a little more interesting:
  • 15.
    The Ad Auction- Search 1. The search Joe searches for "pizza delivery", stomach rumbling in the background 2. Ads are whittled down The AdWords system finds all ads whose keywords match the phrase "pizza delivery" closely enough. 3. Ads whittled down even more From that set of matching ads, the system ignores any that aren't eligible, like ads that target a different country or are disapproved. 4. Ads are ordered The remaining ads are shown, then ordered on the page based on a formula that we call Ad Rank – a combination of bid amount, quality, and the expected impact of extensions and other ad formats. 5. Ads appear! Joe sees relevant ads appear and orders the pizza of his dreams. 6. Repeat the process Every time someone fancies a pizza and does a search, the whole auction process starts again with potentially different results each time, depending on the competition at that moment.
  • 16.
    The Ad Auction– The Impact Why it matters The most important thing to remember is that the auction process uses quality, bids and the expected impact of extensions and other ad formats in order to determine your ad's position. So, even if your competition bids higher than you, you can still win a higher position – at a lower price – with highly relevant keywords, ads and extensions. Also remember that the auction process is repeated for every search on Google, each time with potentially different results depending on the competition at that moment and which ad you use. So don't worry if your position on the page fluctuates - it's normal for it to vary each time. How you'll see it In step 4 shown above, ads are ordered on the page (that's your ad position) using a formula called Ad Rank. The main components of Ad Rank are your bids, the quality of your ads, keywords and website, as well as the expected impact of extensions and other ad formats. If you want to try to boost your position, you'll need to beat your competitors with quality, bid amounts or a mixture of both.
  • 17.
    Keywords How keywords triggeryour ad to appear Keywords are words or phrases that you choose that can trigger your ad to show on search and other sites. For example, if you deliver fresh flowers, you could use "fresh flower delivery" as one keyword in your AdWords campaign. When someone searches Google using the phrase "fresh flower delivery" or a similar term, your ad might appear next to Google search results. Your ad can also appear on other websites in the Google Network that are related to fresh flower delivery. Tip By creating a list of keywords that are relevant to your product or service, and making sure that they're specific rather than general (for example, "fresh flower delivery" rather than simply "flower"), you typically can show your ad to the people who are most interested in your product or service. This improves your ad's performance and helps your advertising dollars go further. Tip Try using Keyword Planner, a free AdWords tool, to help guide your decision on which bids and budgets to set. Keyword Planner shows you traffic estimates, like estimated clicks, to help you get an idea of how a keyword list might perform for a given bid and budget. Note that Keyword Planner gives you estimates for the Search Network only. Video (4:18) How to Choose the Right Keywords - YouTube
  • 18.
    Keyword Tools Google KeywordPlanner Tool (Adwords) https://adwords.google.com/KeywordPlanner Bing Keyword Tool http://www.bing.com/toolbox/keywords Free keyword suggestion tool that makes good use of Google Suggest and other suggest services http://ubersuggest.org/ Keyword Spy http://www.keywordspy.com/ Wordtracker Keywords Tool https://freekeywords.wordtracker.com/ Free Negative Keyword Tool from WordStream http://www.wordstream.com/negative-keywords SpyFu - Keyword Tool http://www.spyfu.com/ Video (1:47) Add negative keywords to your campaign - Google Partners Help
  • 19.
    Keyword Types Match TypeSpecial symbol Example keyword Ads may show on searches that Example searches Broad match none women's hats include misspellings, synonyms, related searches and other relevant variations buy ladies hats Broad match modifier +keyword +women's +hats contain the modified term (or close variations, but not synonyms), in any order hats for women Phrase match "keyword" "women's hats" are a phrase, and close variations of that phrase buy women's hats Exact match [keyword] [women's hats] are an exact term and close variations of that exact term women's hats Negative match -keyword -women are searches without the term baseball hats Video (3:57) How To Use Keyword Match Types on the Search Network - YouTube
  • 20.
    Understand Your Customers Beforeyou create your first ad campaign, take the time to build a mental profile of the customers that you’re trying to reach. Considering your customers' preferences, habits and traits can help you choose the right settings for your campaign. Here are some important areas to consider about your customers' preferences and behaviour: Words and phrases that they use to search online: If you run a furniture shop, think about the keywords that your potential customers might use to search for furniture. Would they use general search terms like “furniture” or “furniture shop”? It's more likely that a customer would use more specific terms based on what they’re looking for, such as “buy sofa” or “dining room chairs”. These words and phrases can help you determine the keywords to trigger your ads to display in search results. Geographical location: Think about where your potential customers are. If you only offer furniture delivery to customers in your city, then you should limit your campaign’s location targeting to your city so only potential customers in your city will see your ad. This helps to ensure that you only pay for clicks on your ads from people who live in your delivery area and can purchase your furniture. How they contact you: Consider how you want your customers to get in touch with you. If you want them to come to your shop in person, you can highlight location information in your ads. Or maybe you’d like them to call you or fill in a contact form online. You can add these and other options to your ad with ad extensions.
  • 21.
    Advert Placements Placements: Advertisingon non-search websites Keywords can trigger your ads to appear next to search results on Google and other search sites. But keywords can also trigger your ads to show on other sites across the Internet - Google-owned properties like YouTube and Google's partner sites like NYTimes.com or Families.com, for example. We call these "placements. " A placement can consist of an entire website or just part of a site. And these websites are all part of what we call the Display Network. Google can automatically determine where your ads appear by matching your keywords to websites in the Display Network. Or, if you'd like greater control over where your ads appear, you can pick specific placements yourself. You can set bids for each and choose the sites where your ads might appear.
  • 22.
    Ad Rank Ad Rank:How Google determines which ads appear in which positions Now let's suppose that multiple advertisers use the same keyword to trigger their ads or want their ads to appear on the same websites. How does Google determine whose ads will appear and in which order? It's done automatically, based on what we call Ad Rank. Your Ad Rank is based on a combination of your bid (how much you're willing to spend) and your Quality Score (a measurement of the quality of your ads, keywords and website). Depending on where your ad shows and the type of targeting that you use, the formula for Ad Rank can vary a bit, but it always incorporates bid and Quality Score. The important thing to know about Ad Rank is that the quality and relevance of your keywords, landing pages and your ad are every bit as important to your ad's rank as the amount that you're willing to spend.
  • 23.
    Your Goals What totrack based on your advertising goals Google AdWords is all about results. From the first time that you create an ad, it's important to know what you want to gain from your campaign and how you're going to measure your success. Want to increase traffic to your website? Or increase sales, conversions or ROI? Raise brand awareness? Like snowflakes, no two advertising campaigns are exactly alike, but many do share similar goals.
  • 24.
    Increase Website Traffic Campaignsthat are focused on increasing traffic might be created by an organisation that wants to promote a new fundraising drive, or a business that would like to increase sales of a new product. Focus on: clicks, click-through rate, keyword performance, search terms Increase clicks and CTR If you want to use AdWords to increase traffic to your site, try to focus on increasing your clicks and click- through rate (CTR). You can achieve this by creating great ad text, organising your ad groups by common theme, product or goal, and creating smaller lists (20-30 terms long, for example) of tightly themed keywords to ensure that your ads are highly relevant and very compelling to your customers. Then it's important to monitor your performance closely. Maintain a good keyword list You'll also want to keep an eye on the performance of your keywords, and remove and replace those that aren't working for you. As a general rule of thumb, a CTR of 1% or higher and a Quality Score of 5 and above indicates keywords that are performing well. However, this can vary between accounts, so it is up to you to decide whether or not the keyword is creating high-quality traffic. Review your search terms Search terms are another important thing to consider. AdWords lets you see a list of customer searches that have triggered your ad, and then add them as new keywords. Or, if you notice search terms that are irrelevant to your business, you can add them as negative keywords. The search terms report can help you distinguish between general traffic to your ads, and truly relevant traffic (in other words, the type of people that you'd like to turn into customers).
  • 25.
    Increase Sales &Conversions Campaigns that are focused on increasing sales and conversions might be created by a company that wants to sell a lot of a particular product, or a non-profit organisation that wants to encourage visitors to sign a petition for an important cause. Focus on: conversion data, destination URLs Increase conversions An AdWords conversion occurs when someone clicks your ad and takes an action on your website that you think is valuable, whether it's a purchase, a newsletter sign-up or a request to receive more information about your organisation. The most important step that you can take to increase your sales and other conversions is - you guessed it - to start paying close attention to your conversion data and updating your campaigns based on what you find out. For example, after tracking your conversions, you might notice that a certain keyword leads to many conversions, while another one doesn't. You could choose to spend more of your budget on the keyword that produces more conversions. Choose relevant destination URLs In addition to keeping track of conversions, you should also make sure that the destination URL that you use for each ad directs customers to the most relevant page within your website. Ideally, that web page will be dedicated to the specific product or service that's highlighted in your ad.
  • 26.
    Increase Brand Awareness Campaignsthat are focused on brand awareness might be created by a car company that wants to create buzz for a new model, or a film company that wants to promote a new film by offering visitors a sneak- peek. Focus on: impressions, customer engagement, reach and frequency Increase impressions If your advertising goal is branding, your main reason for advertising online is to raise awareness and visibility of your product, service or cause. Your goals might include increasing traffic to your website, and encouraging customers to interact with or learn more about your brand. To achieve this, you'll want to drive impressions to try to show your ads to as many people as possible within your target audience. Drive customer engagement While impressions represent how many customers laid eyes on your ad, customer engagement represents how interesting your customers find your ads. Do they actually click on the ad or view a video? That means that they're engaged. You can use CTR for Search Network campaigns, and conversions for the Display Network campaigns to measure engagement. Use reach and frequency numbers to learn how many people are exposed to your ad, and how often they see it.
  • 27.
    Increase ROI You canuse an ROI calculation to compare two advertising campaigns against each other to see how much money you've made from each one. For example, a ceramics manufacturer might be able to determine that a less expensive blue vase that sells more briskly in one campaign is actually generating more profits than a more expensive green vase in a different campaign. Focus on: conversions ROI is the ratio of your costs to your profits. It's typically the most important measurement for advertisers because it's based on your specific advertising goals and shows the financial impact that your advertising efforts have on your business. To improve your ROI, you first need to start measuring conversions. Once you've accomplished that, you can evaluate your ROI to make sure that the pounds that you spend on advertising are turning into profits for your business.
  • 28.
    How Costs areCalculated AdWords gives you control over your advertising costs. There's no minimum amount that you have to spend. Instead, you set an average daily budget and choose how you'll spend your money. Choosing a bidding strategy based on your goals Every time that someone searches on Google, AdWords runs an auction to determine the ads that show on the search results page, and their rank on the page. To place your ads in this auction, you first have to choose how you'd like to bid. Try choosing a bidding strategy based on your goals, like whether you want to focus on getting clicks, impressions or conversions. Focus on clicks on your ads. This is known as a cost-per-click, or CPC bid. We recommend the CPC bidding method if you want to drive traffic to your website. Focus on impressions, or the number of times that your ad shows. This is known as a cost-per-impressions, or CPM bid. We recommend the CPM bidding method if you want to increase awareness of your brand. Note that CPM bidding is available for Display Network campaigns only. Focus on conversions, or when people take a specific action on your website after clicking one of your ads. This is known as a cost-per-acquisition, or CPA bid. We recommend the CPA bidding method for seasoned AdWords advertisers who are interested in conversions, like purchases or signups.
  • 29.
    Daily Budget Your dailybudget is the amount that you're willing to spend each day, on average, for each ad campaign in your account. The size of your budget is entirely up to you and you can edit this amount whenever you like. Recall that when you set your max CPC bid, the amount that you're charged for a click on your ad in a given auction could be less than your max. This means that the amount that you pay for a click on your ad – your actual CPC – will likely vary from auction to auction. Even though your actual CPCs may vary, your daily budget puts a limit on how much you can accrue in click costs from day to day. Google may allow up to 20% more clicks in a day than what your daily budget specifies. We call this overdelivery. Overdelivery can help make up for days when traffic is slow and your ads don't get as much exposure. However, in a given billing period, you're never charged more than the average number of days in a month (30.4) times your daily budget. Example If the budget for your ad campaign remains at $10 per day throughout an entire month, the maximum amount that you would be charged for that campaign for that month is $304 ($10 x 30.4 average days per month). Recall that because of overdelivery, your daily cost might be more or less than your $10 daily budget on days when traffic is higher or slow. Video (1:30) Set a budget for your campaign - Google Partners Help
  • 30.
    Fine Tune YourBids If you use the cost-per-click bidding strategy, you set a maximum CPC bid for your ads. You can always lower your bid amount, but if you do, it might cause your ads to show up in a lower position on the first page of search results, to move from the top to the side or bottom position, or to be removed from the first page search results. In general, a higher maximum CPC bid can allow your ad to show at a higher position on the page. Tip Put your bidding on autopilot with automatic bidding. Set a daily budget, and AdWords will help adjust your CPC bids to receive the most possible clicks within your budget.
  • 31.
    The Main Tabsin Google Adwords Home: This contains your Account Snapshot page, which is an easy-to-read summary of important account information. Campaigns: Here's where you'll spend most of your time when you're managing your AdWords account. You can create and edit campaigns, ads, keywords and campaign settings. In the performance summary graphs at the top of the page, you'll see an overview of how your campaigns are performing. You can also download the tables containing your performance metrics as reports. Opportunities: Find new keywords, improve your bids and budgets and more. The Opportunities tab can help you get more out of AdWords — it's an entire section dedicated to helping you improve your campaigns. Tools: Find account tools that will help you manage and improve your account. Use advanced reporting tools to locate potential issues and fix them before they become actual issues. Video (3:14) Understand your AdWords account tabs - YouTube
  • 32.
  • 33.
    ClickTale URL: http://www.clicktale.com Heatmaps andrecorded user sessions interacting with your website. Also check out: https://www.crazyegg.com
  • 34.
    Follow-up Questions? After today’ssession, you are welcome to tweet questions to our Vorian Agency Twitter Account @vorianagency using the hashtag #voriantraining https://twitter.com/vorianagency
  • 35.
    Keep Connected After today’ssession, I encourage you to explore Google Adwords further for your business. Please feel free to connect with me if you have additional questions: LinkedIn: http://au.linkedin.com/in/mattlynchseo Don’t forget to follow Vorian Agency on LinkedIn: http://www.linkedin.com/company/vorian-agency All of my other Social Media links are available on About.Me: About.Me: http://about.me/au.mattlynch Email: matt.lynch@vorian.com.au
  • 36.
    Thank You We wouldlike to thank you for your attendance to today’s seminar on PPC Google Adwords. • A link to the Presentation Slide Notes and Video will be emailed to you • Vorian Agency info packs are provided to showcase our key areas • Vorian staff are available to arrange an appointment to assist your specific needs • Please provide your feedback and hand-in the supplied questionnaire