Smart business partnering beyond borders. Elcin Yazan. Turkcell Global Bilgi

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This document provides an agenda for an introduction to Global Bilgi and their awards for customer service excellence. It lists Global Bilgi's agenda topics of introducing their company and providing the right tools for people and customers. Below this is a lengthy list of awards Global Bilgi has won from 2014 to 2010 for categories like best outsourced customer service, outsourcing partnership, contact center, incentive scheme, outbound campaign, employer of the year, and customer service excellence.

Agenda
•Introduction to Global Bilgi
•Right Tools for
•People
•Customers

AWARDS
ContactCenterWorld.com
“Top Ranking Performers Awards”
2014 EMEA’s “Best Outsourced Customer Service ”
2013 EMEA’s “Best Outsourcing Partnership”
2012 World’s “Best Outsourcing Partnership”
2011 World’s “Best Contact Center”
2011 World’s “Best Incentive Scheme”
2010 World’s “Best Outbound Campaign”
European Business Awards
2011 “Employer of the Year”
European Call Center &
Customer Services Awards
2014 Best Large Contact Centre &
Customer Service Centre Excellence Award
2013 Europe’s Highly Commended
“Best Customer Service”
2011 Europe’s Highly Commended
“Best Contact Center”
American Society for
Training and Development
2013 “ASTD Excellence in Practice Award”
2010 “ASTD Best Award”

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2. Agenda •Introduction to Global Bilgi •Right Tools for •People •Customers

4. AWARDS ContactCenterWorld.com “Top Ranking Performers Awards” 2014 EMEA’s “Best Outsourced Customer Service ” 2013 EMEA’s “Best Outsourcing Partnership” 2012 World’s “Best Outsourcing Partnership” 2011 World’s “Best Contact Center” 2011 World’s “Best Incentive Scheme” 2010 World’s “Best Outbound Campaign” European Business Awards 2011 “Employer of the Year” European Call Center & Customer Services Awards 2014 Best Large Contact Centre & Customer Service Centre Excellence Award 2013 Europe’s Highly Commended “Best Customer Service” 2011 Europe’s Highly Commended “Best Contact Center” American Society for Training and Development 2013 “ASTD Excellence in Practice Award” 2010 “ASTD Best Award”

7. Right Tools for •People •Customers

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