This curriculum vitae is for Selina Hamilton, who has 6 years of experience in retail as a supervisor and member service adviser at BUPA. She holds a BA in Business Studies/Marketing and is currently seeking a marketing role to further expand her knowledge and skills. Her work experience includes roles at BUPA, Robert Dyas, Topshop, and other retailers, where she gained skills in areas such as customer service, marketing, administration, and team leadership. She is motivated, organized, and has strong communication and computer skills.

1. - Curriculum Vitae -
Selina Hamilton
8 Barley Court
Victory Close
TW19 7TR
D.O.B 19/02/92
Telephone Number: 07535880826
Email: selinahamilton22@yahoo.co.uk
Personal Profile
I am a well-spoken individual who can adapt to all environments with having 6 years’ experience in retail and being a
Supervisor. I have also gained knowledge as a member service adviser at BUPA. Outside of my retail and member
service adviser expertise i have been able to gain the opportunity to complete a placement at Robert Dyas as a Marketing
Assistant, being a determined individual I achieve targets and get jobs done efficiently to a high standard, as well as
being a team player to achieve the company outcomes and expectation. During my time at Robert Dyas I have gained
knowledge on competitor analysis as well as reviewing past sales in order to improve future sales. Weekly checks are
done i.e. Reviewing competitor websites, seeking updates and changes. The role also involves Administrative duties,
such as proof reading emails, sending emails or making calls to stores. As well as doing this role I have gained skills in
my part time role, by becoming a team leader, I have learnt how to delegate roles as well as listen to ideas put forward
from my colleagues.
However I am currently looking to find something that I will enjoy and find a challenge, preferably towards Marketing
as I would like to progress and expand my knowledge of the Marketing environment. Nevertheless being a keen learner
other business sectors would be beneficial as a recent graduate, allowing me to enhance my skills as well as allowing me
to develop my future career. With being a very self-motivated individual I am a very enthusiastic about everything I do.
With gaining communication skills, this has allowed me to work effectively within a team as well as, being able to
communicate with customers, employees and build a good relationship with managerial staff.
Education
2011-2014: Greenwich University-BA Business Studies / Marketing
Awarded Grade: Upper Second Class Honours 2.1,
Consultancy Module (Dissertation) Awarded a 1st
2008- 2011: Kingston College- BTECH Certificate Business
Achieved- Merit Merit
Diploma in Financial Studies (DIPFS) – C
Certificate in Financial Studies (CEFS)-D
2003-2008: Rivers Academy- GCSE
8 GCSE Grades achieved B-C including Maths and English.
Work Experience
2014/ currently: Member service Adviser Full Time- BUPA
Staines upon Thames
• Providing a professional and friendly welcome to all members.
With presenting a positive impression of myself as well as the company.
• Respond to members enquiries and provide information about their policy and benefits.
• Manage and protect customer information, including sensitive financial information in accordance with relevant
legislation.
• Following organisation complaints procedure.
• Meeting the training and development requirement of the job role.
• Ensure that incoming telephone calls are answered in a professional and timely manner and transferred
• Working as part of a team to ensure smooth operation of each department/facilities.

2. - Curriculum Vitae -
Full Time Placement/ July-September 2014: Marketing Assistant/ Robert Dyas
Leatherhead, Surrey
Main Responsibilities;
• Updating competitor’s database, viewing websites noting any change of promotion.
• Analysing sales from previous years with producing recommendation for the present year
• Helping to drive online traffic with web-related campaigns, as well as being involved in the POS department.
• Assisting the marketing manager and supporting the marketing team with marketing activities.
• Monitor production of marketing materials to ensure consistency and appropriateness
• Report writing and presentation. Using Software’s such as MicrosoftWord, Exceland
Power Point.
• Basic Administrative duties, contacting suppliers, emailing customers, contacting stores etc.
July-October: Marketing and Sale Canverser
2012/2014: Part Time Supervisor/ Topshop
Clapham Junction, Debenhams
Main Responsibilities;
• Greeting customers and serving them with the requirements
• Setting up stock taking and sale launch
• Changing room attendant
• Window displays & Merchandising
• Auditing and Sale set up
• Dealing with refunds and exchanges
• Delegating task and making sure task are completed and Targets are met
• Cashing up tills and dealing with float imbalance
 Dealing with Refunds and exchange
2008/2012: Part Time Assistance Sales Advisor Republic
Kingston upon Thames, Bentalls
Main Responsibilities;
• Greeting customers and serving them with the requirements.
• Stock taking and sale launch
• Window displays & Merchandising
• Promotion selling; 2 for 30, 2 for 50 and of new arrival clothing on company website
• Dealing with refunds and exchange
07/2007-09/2007: Part Time Assistance Sales Advisor
Bay Trading, Staines
Main Responsibilities;
• Stock taking
• Changing room attendant
• Window displays
• Accepting Deliveries
• Dealing with customer enquiry
IT
I possess knowledge in: Windows 95, Microsoft Word, Microsoft excel, Windows Media Player, Adobe Photoshop,
Internet Explorer, Snap Software and transferring data. Uploading and downloading software and photographs.
Achievement & Skills:

3. - Curriculum Vitae -
• Organising a church fun day on the 26TH August 2013, organised to raise money for the church rent and equipment's.
• Representing my employees within my store as ‘The Voice’ for the company
• Being a member of Greenwich ACS – Organising meetings, events, marketing events etc.
• Representing my store as Fashion role model
• Completing a Marketing project on the most innovated Phone brand
Skills- Cooperative with others, Attentive and polite towards customers, Ability to work independently as well as within
a team, Punctual, Persuasive and Organised
REFERENCES
Referencesand Securityclearance available on Request