The document describes a customer community with 50,000 members. It includes quotes from different companies praising how communities have helped them build the right products, reduce support tickets by 75%, and improve their net promoter score. The rest of the document consists of examples of conversations within the community, with people asking and answering questions about products.

2. 50,000 Customer Communities

3. Community is the
Heart of the Social Business
Questions Praise
Ideas Help
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4. “Enables us to build the
right product”
TechSmith
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5. “75% reduction in
support tickets”
Mint.com
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6. “A marked improvement in
our Net Promoter Score”
Yola
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7. A dramatization inspired by real events
8:42 pm
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8. 8:42 pm
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9. 9:58 pm

10. 9:59 pm

11. this question 35
minutes ago
replied 18 minutes ago

12. 10:32 pm
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13. PRESENTATION TITLE HERE 13

14. Joe Fabiano
Joe Fabiano
Tide 2x Ultra Pure essentials Lilac w/ Baking Soda No Longer Available?
Hello, I'm looking for Tide 2x Ultra Pure essentials Lilac w/ Baking Soda and have...
http://community.tide.com/tide/tide2x_ultrapure_essentials
http://community.tide.com/people/joe_fabiano
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15. 9:47 am
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18. 11:09 am

19. 12:32 pm

20. 12:43 pm

21. 5:13 pm
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22. 6:31 pm
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23. PRESENTATION TITLE HERE 23

24. this question 6
hours ago

25. replied 5 hours ago
replied 4 hours ago
replied 4 hours ago

26. Good for one Box of Tide

27. 11:11 am
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28. 11:11 am

29. 11:14 am

30. 11:14 am

31. 11:15 am

32. 11:56 am

33. Community Health
11:56 am

34. 12:32 pm
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37. Joe Fabiano replied 4 hours ago

40. Create a community today
on GetSatisfaction.com
Thor Muller
@tempo
thor@getsatisfaction.com