Lisa Ives has over 20 years of experience in healthcare, customer service, billing, and project management. She has held roles such as Client Services Manager at Bayada Home Care where she scheduled visits, managed intake and compliance, and led project teams. As a Billing Coordinator at Constellation Home Care, she educated physicians, processed authorizations, and conducted audits. Ives also has experience in business development, customer service, and billing from her time at Next Health and E-Media. She holds a Bachelor's degree from the University of Missouri-Columbia.

1. 33 Harborview Avenue
Norwalk, CT 06854
203-858-2757
Lives7066@hotmail.com
LISA IVES
Collaborative team leader with a functional knowledge of Medical Coding, Billing,
Customer Service, Training, Healthcare Compliance and Audit Readiness. Passionate
results driven professional able to lead high preforming teams as well as be a key
individualcontributor. Detail orientedwith,engaginginterpersonalskillsallowingfor
effective collaboration with staff, peers, and leadership teams.
BAYADA HOME CARE
CLIENT SERVICES MANAGER
11/2015 – 11/2016 WESTPORT, CT
SCHEDULING
 Scheduledall fulltime andper-diemclinicianvisits ensuringtimelyinitiationof care
 Servedasliaisonbetweencliniciansandpatientsforschedule changesdue tohospitalization or
changesincare plan
 Communicatedschedule changeswithreferringphysicians
 Workedwithagenciestofill openstaffingneeds
 Educatedfamiliesstartingcare onwhatto expect
INTAKE
 Processedincomingpatientreferrals
 Managed insurance authorizations,re-certificationsandinitialinsurance verifications
 ObtainedFace toFace and VisitNotesfromPrimaryCare Physician
COMPLIANCE
 WorkedwithCorporate office tocomplete quarterlyaudits
 CreatedandimplementedPlansof Correction
PROJECT MANAGEMENT
 PlannedPhysicianEducationandSalesevents
 Managed timelineswithfacilities,marketingandvendors
 Ensuredall keydeliverableswere metwithaccuracy
 Communicatedeventdetailsandresultswithkeystakeholders
BILLING
 Run weekly payroll weeklyforfull time clinicians
 Verify documentationforall visitsare completedpriortoclosingforbilling
 Monitorvisittimes
COMPLIANCE
 Work withCorporate office tocomplete quarterlyaudits
 Create and implement Planof Correction
 Maintainemployeefilesensuringlicensesandcontinuing educationrequirements are current
 Create NewHire employee files
 Coordinationof quarterlystaff In-Service meetings

2. 33 Harborview Avenue
Norwalk, CT 06854
203-858-2757
Lives7066@hotmail.com
LISA IVES
Page 2
CONSTELLATION HOME CARE
BILLING COORDINATOR
1/2014 – 11/2015 NORWALK, CT
Recruitedintoatemporaryrole createdtoremedyproceduralissuesidentifiedduringaCMS Audit.
Transitionedintoafull time role tosupportRevenue Cycle Managementandacceleratedbillingclaim
adjunction
BILLING
 EducatedPhysicianGroupsonnew processesandbillingstandardsdecreasingclaimrejectionsand
reducingoutstandingclaimsacrosstopreferringphysiciangroups
 Interactedwithmostbusinessunitsmanagingclinical documentation,processingbillingclaims
includingRehab,SkilledNursing,Finance
 Processedinsurance authorizations,re-certificationsandinitial insurance verifications
COMPLIANCE
 Leverage anunderstandingof the ICD9codingsystemanddocumentationmandatestotransform
policiesandprocessesnecessarytoconformtoCMS billingmandates
 Developedinternalprocessesforensuringcompliancyof patientfiles
 Trackedrecurring30 daytherapyassessments
 ConductedquarterlypatientfileauditsforSkilledNursingandall Therapies
 CollaborateddirectlywithCEOforCMS documentationrequestsandaudits
SCHEDULING
 Scheduledclinicianhome visitsbasedconstantlychangingIntake logs
 Servedasliaison betweencliniciansandpatientsforschedule changesdue tohospitalizationand
changesincare plan
NEXT HEALTH
1/2010 – 11/2014 NORWALK, CT
Full time employeeresponsibleformcustomerservice,billingandquality. Reporteddirectlytothe CEO
BUSINESS DEVELOPMENT
 ProspectedAssistedLivingFacilitiesandHealthcareagenciesforproductplacement
 RecruitedandscreenedparticipantsforClinicalTrial
 Developedscriptsforproductinquiries
 Conductedproductdemonstrationsforpotentialclients
 Workedcloselywithmarketingfirm’sproductionof salesandmarketingmaterials
CUSTOMER SERVICE
 Processedallsalesorders,distributionplansandinvoices
 Conductedcustomertraininginbothhomeandinstitutionalsettings
 Providedcallcentersupport, producttroubleshootingandtechnicalsupport
 Responsibleforcustomerbill processingandinsurancereimbursement

3. 33 Harborview Avenue
Norwalk, CT 06854
203-858-2757
Lives7066@hotmail.com
LISA IVES
Page 3
E-MEDIA
2/2000 – 11/2002 NEW CANAAN, CT
ACCOUNT MANAGER
 Managedclientwebdevelopmentprojects
 Producedclientlivestreamingevents
 Providedtechnicalassistanceforliveeventcustomers
 Allocatedinternalteamresourcesforclientprojects
 Processedclientbilling
BRIDGE INFORMATION SYSTEMS
1997 – 1999 LOSANGELES, CA
ACCOUNT MANAGER
CANTOR FITZGERALD
1993 - 1997 LOS ANGELES, CA
COMMUNICATIONS
EDUCATION
 UNIVERSITYOF MISSOURI –COLUMBIA–BACHELOROF ARTS
1988 - 1992