Wanda Rivera is a professional Front Office Medical Assistant with over 30 years of experience in various administrative roles in healthcare organizations. She has a BA in Business Administration and an Associate's Degree in Medical Assisting. Her experience includes front office duties like greeting patients, updating records, scheduling appointments, and handling billing and insurance matters. She is seeking a new position with an organization committed to excellent patient care and customer service.

1. Wanda Rivera
203 Avenue P 3rd Floor
Brooklyn, New York 11204
wandypr@yahoo.com
787-367-3120
Professional Summary
A professional Front Office Medical Assistant with extensive hands-on experience in providing administrative support to
medical groups and medical offices. Strong administrative skills, including front office functions, customer service, inventory
management, accounts receivable, billing and collections and patient records management. Seeking to take next career step
with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering
exceptional customer service.
Education
American University of Puerto Rico – Bayamón, P.R 1996-2001
BA Business Administration-Concentration in Marketing
Suma Cum Laude
Maric College of Medical Careers - San Diego, CA 1984-1986
Medical Assistant Associate Degree
Qualifications andSkills
 Excellent written & verbal communication English-Spanish (fluent)
 Customer Service Excellence
 Electronic HealthRecord Management/PracticeFusion
 Strong interpersonal skills
 Computer Proficiency
 Leadership
 File/Records Maintenance
 Process and Procedure compliance
 Documentation
 Medical Insurance Billing
 Flexibility
 QNXT Software
Trainings/Certifications:
 Lead Auditor Certification based on ISO 9000 and ISO(DIS) 9000-2000
 Diabetic Foot Management, CAMP HealthcareEducational, May 2003
 Spinal Orthotics Upper Extremity soft goods, CAMP Healthcare, May 2003
 HIPPA Law (AFAMEP), April 2003
 Certified Fitter in Orthotics #CFo01098
 Secure Claim Medical Billing Program
 Practice Fusion Electronic Program
Professional Experience
Jose Aviles Maysonet M.D. 2014-2016
San Juan, P.R.
Front Office Medical Assistant

 Welcomed and greeted patients and visitors, in person or over the phone
 Registerednew patients and updated existing patient demographics by collecting patient detailed patient
information including personal and financial information

2.  Assisted patients to complete all necessary forms and documentation
 Called Insurance companies for patient’s eligibility and pre authorizations
 Answered the phone while maintaining a polite, consistent phone manner
 Full Knowledge and use of medical terminology, ICD 9 and ICD 10 Coding, CPT codes
 Scheduled tests, scans and outside appointments for patients
 Collected co-pays and payments
 Safeguarded patient privacy and confidentiality (HIPAA Law)
 Kept medical office supplies adequately stocked by anticipating inventory needs, placed orders, and monitored
office equipment
 Maintain assigned physician and procedure schedule(s) and ensure all patients are escorted into exam
rooms timely.
Dynamedics, Inc. 2006 - 2013
Medical Equipment Company
Dorado, P.R.
Administrative Assistant
 Coordinated appointments, meetings and travel arrangements for the owner
 Answered telephones promptly and courteously assisted clients
 Coordinated all staff meetings when requested by the manager
 In charge of all company insurance renewals, including Medicare bond
 Vast experience using ICD-9 coding system, HCPS codes and CPT codes
 Prepared purchase Orders; responsible for keeping track of all company’s inventory
 Responsible for the delivery of the supplies to patients on time and ensured customer satisfaction
 Handled complaints from customers and resolved them efficiently and quickly
 Responsible for the compliance and enforcement of the HIPPA Law (Patient’s Confidentiality) and
 Arranged for the continuous education seminars and certifications
 Helped and assisted the Insurance Biller by verifying the correct CPT codes and ICD-9 codes

Biotechnologies, Inc. 2001- 2005
Orthotics and Medical Supplies
San Juan, P.R.
Administrative Assistant
 Assisted the sales manager in the development and implementation of sales strategies
 Helped to introduce and market new orthotic products to hospitals and physicians
 Prepared all marketing material and brochures
 Organized and coded billing sheets for the Billing Department
 Full knowledge and use of the ICD-9 coding systems and CPT codes
 Responsible for contacting insurance companies to discuss claims that have been denied and recover payment
 Maintained good communication and rapport with our clients and suppliers
 Responsible for having all company’s credentials and certifications up to date
Cardiology of Newport Beach 1986- 1988
Cardiology Group
Newport Beach, CA
Office Manager
 Received, greeted patients and created their medical records
 Answered telephones, filed, sorted mail and received purchases
 Supervised and trained new personnel for Cardiology Group (3) Physicians
 Coordinated and scheduled medical conferences and symposiums or the group
 Coordinated patient’s medical procedures and ambulatory surgeries at the hospital
 Purchased office supplies and equipment maintaining assigned budget
 Assisted the Billing Department with submission of medical claims