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Capitalizing on
Generational Diversity
Conflict – Work It
What’s Your Generation?
Copyright 2013 CAR
VETS
1922-1945
BOOMERS
1946-1964
GEN Xers
1965-1980
GEN Yers
1981-2000
Top
Challenges
1. Interdependence Conflict
2. Style Differences
3. Background/Gender
Differences
4. Leadership Differences
5. Personality Clashes
Copyright 2013 CAR
The Perfect Storm
Copyright 2013 CAR
•Four different generations working side by side
•It used to be, older workers were the boss, and younger workers did
what was asked of them
•There were rules
•Each generation has distinct attitudes, behaviors, expectations,
habits and values
The Perfect Storm
Copyright 2013 CAR
Vets Boomers Gen X Gen Y
CORE
VALUES
Respect.
Conformity
Discipline
Optimism
Involvement
Success
Skepticism
Fun
Informality
Reinforcemen
t
Confidence
Social
PHILOSPHY Loyalty Workaholics Self-reliance Expect
ACTIVISM Donate Fight for a
cause
Identify the
cause of the
issues
Change the
world
CHANGE Slow Necessary Deal, Adapt,
Move on
You took FB
away??
The Perfect Storm
Copyright 2013 CAR
Vets Boomers Gen X Gen Y
ADVERSITY WW II and the
Great
Depression
Post WWII
Prosperity
Divorce
Layoffs
Economic
Collapse
9-11
Scandal
ATTITUDE The Greatest
Generation
The Good Life We Can Save
the World
Where did the
Resources
go?
TECHNOLOG
Y
Digital
Immigrants
Digital
Immigrants
One more
change to
adapt to
Digital Natives
LIKES Respect Responsibility Freedom Flexibility
DISLIKES Waste
Technology
Laziness
Aging
Red Tape
Hype
Anything slow
Negativity
That’s My Baby!
Need for control
Micromanaging
Copyright 2013 CAR
Mom & Dad Fight
•Lack of alignment
•Choosing sides
Copyright 2013 CAR
Which Way?
•Lack of progress
•Confusion & Frustration
Copyright 2013 CAR
How Do I
Fit?
•Contribution
•Wasted energy and
resources
•Lack of meaningful feedback
Copyright 2013 CAR
Shiny, Happy People
Lack of directness
Passive aggressive
behavior
Copyright 2013 CAR
Yikes! Management
•Fear based
•Reactive
Copyright 2013 CAR
What’s Next?
Copyright 2013 CAR
Crista Renner
cristarenner@gmail.com
226 979 3789

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Conflict types at work

  • 2. What’s Your Generation? Copyright 2013 CAR VETS 1922-1945 BOOMERS 1946-1964 GEN Xers 1965-1980 GEN Yers 1981-2000
  • 3. Top Challenges 1. Interdependence Conflict 2. Style Differences 3. Background/Gender Differences 4. Leadership Differences 5. Personality Clashes Copyright 2013 CAR
  • 4. The Perfect Storm Copyright 2013 CAR •Four different generations working side by side •It used to be, older workers were the boss, and younger workers did what was asked of them •There were rules •Each generation has distinct attitudes, behaviors, expectations, habits and values
  • 5. The Perfect Storm Copyright 2013 CAR Vets Boomers Gen X Gen Y CORE VALUES Respect. Conformity Discipline Optimism Involvement Success Skepticism Fun Informality Reinforcemen t Confidence Social PHILOSPHY Loyalty Workaholics Self-reliance Expect ACTIVISM Donate Fight for a cause Identify the cause of the issues Change the world CHANGE Slow Necessary Deal, Adapt, Move on You took FB away??
  • 6. The Perfect Storm Copyright 2013 CAR Vets Boomers Gen X Gen Y ADVERSITY WW II and the Great Depression Post WWII Prosperity Divorce Layoffs Economic Collapse 9-11 Scandal ATTITUDE The Greatest Generation The Good Life We Can Save the World Where did the Resources go? TECHNOLOG Y Digital Immigrants Digital Immigrants One more change to adapt to Digital Natives LIKES Respect Responsibility Freedom Flexibility DISLIKES Waste Technology Laziness Aging Red Tape Hype Anything slow Negativity
  • 7. That’s My Baby! Need for control Micromanaging Copyright 2013 CAR
  • 8. Mom & Dad Fight •Lack of alignment •Choosing sides Copyright 2013 CAR
  • 9. Which Way? •Lack of progress •Confusion & Frustration Copyright 2013 CAR
  • 10. How Do I Fit? •Contribution •Wasted energy and resources •Lack of meaningful feedback Copyright 2013 CAR
  • 11. Shiny, Happy People Lack of directness Passive aggressive behavior Copyright 2013 CAR
  • 13. What’s Next? Copyright 2013 CAR Crista Renner cristarenner@gmail.com 226 979 3789