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Geary LSF University Presents: Advanced Analytics
The document covers advanced topics in analytics, focusing on real-time reporting, eCommerce data, and effective use of Google Analytics for performance tracking and reporting. It emphasizes the importance of quality control in data reporting, segmenting traffic for deeper insights, and setting up effective goals and funnels for conversion tracking. Additionally, it discusses customizing dashboards, integrating other tools, and the value of understanding user behavior in enhancing eCommerce strategies.
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Geary LSF University Presents: Advanced Analytics
- 1. ANALYTICS - ADVANCEDTOPICS
- 2.
- 3. » Today » Reporting »Quality Control » Segments » Conversion Triggers » Goals » Funnels » Ecommerce » Dashboards » GA Profiles » Upcoming » Beyond Analytics » Information types » Roles » Context » Other Tools » Analytics Discipline » Quantitative vs. Qualitative » Holistic Ecosystem » GLSF U Analytics Certification
- 4.
- 5. QUALITY CONTROL (QA) »Double checking live data
- 6. GA REAL-TIME REPORTING »Real-Time allows you to monitor visitor activity as it happens on your site. » You can immediately and continuously monitor the effects that new campaigns and site changes have on your traffic. 6
- 7. GA REAL-TIME REPORTING »A few good ways to use Real-Time is for: » immediately verify that the tracking code is working on your site » monitoring whether new and changed content on your site is being viewed » see whether a one-day promotion is driving traffic to your site, and see which pages these visitors are viewing » monitor the immediate effects on traffic from a blog/social network post or tweet » In Real-Time, a user is active if he or she has triggered an event or pageview within the past 5 minutes. » Real-Time reflects your profile data. » If your data looks incorrect, check which filters are being applied to the profile. » When debugging tracking code implementations, be sure to use an unfiltered profile. » Real-Time supports App profiles, so you can see mobile SDK traffic in real time as well. » Serves as a great end to end debugging tool 7
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- 9. SETTING UP FORREPORTING » Determine questions first » Did we reduce cart abandonment? » Did the average order value go up? » Which landing pages increased engagement? » ? » Identify dimensions & metric/KPIs to answer » Determine how you want to see the numbers » Comparing multiple items / instances » Time series progressions » Time vs time » ?
- 10. SEGMENT YOUR TRAFFIC »Data in aggregate is often devoid of meaning
- 11. CASE STUDY: SWISSOTEL ADVANCEDSEGMENT » Advanced Segment – AdWords PPC » Step one – Singapore Paid vs Organic » Step two – Geography » Australia, England, US » England AOV 2x+ others » Preferences » English prefer view of the rooms » Australians looked for promotions » Results » Targeted Landing pages
- 12. SWISSOTEL EXAMPLE » Reviewanalytics data for differences in performance
- 13. SWISSOTEL EXAMPLE » Basedon observations, isolated targeted geography by filters
- 14. SAINT Classification SWISSOTEL EXAMPLE »If observations look valid, test by filtering Segments or add Classifications (in Adobe) to compare
- 15. SWISSOTEL EXAMPLE » Ifgroup metrics look satisfactory, create and save as Advanced Segments to compare across time and against other segments
- 16. SWISSOTEL EXAMPLE » Whenready, GA Advanced Segments are available to select for side-by-side comparisons
- 17. SWISSOTEL EXAMPLE » Thenuse Content Drill down to see content to which people navigated
- 18. SWISSOTEL EXAMPLE » Drilldown further within Content to see behavior differences
- 19. BEHAVIOR IN USERPATHS » Most transactions happened on day of initial visit » Most transactions had multiple visits (on the same day) » Change landing pages, increased Remarketing
- 20. WHERE AMARI LOOKED »Time to Purchase in the UI
- 21. ECOMMERCE » Know whichtraffic sources have been most profitable
- 22. ECOMMERCE DATA VALUE DESCRIPTION IDThe transaction ID Affiliation The store or affiliation from which transaction occurred Revenue Specifies the total revenue/grand total associated with the transaction. Should include shipping or tax. Shipping Specifies the total shipping cost of transaction. Tax Specifies the total tax of the transaction. 22 VALUE DESCRIPTION ID The transaction ID Name The item name SKU Specifies the SKU or item code Category The category to which the item belongs. Price The individual, unit, price for each item. Quantity The number of units purchased in the transaction. Transaction Data Item Data
- 23. ECOMMERCE DATA » Ecommercedata can be segmented: » By traffic source so you can see sales data from online marketing, SEO, referral traffic and more, as well as comparing these to see which gives you the best return. » By user type to find out how valuable your returning visitors are and how much you might benefit from remarketing to them. » By test groups; running conversion rate optimization tests on the site will show you the monetary difference and not just the difference in user interaction between your tests. » By landing pages to see which generated the most revenue and if optimizing their visibility can produce more revenue. » By targeted keywords to see how they are performing and whether any non target keywords are performing better. » By average order value and if low, would an offer with free shipping over $100 increase the average order value. » By product lines to see which sold best from organic traffic compared to those from paid marketing. » By looking at the hour of the day in which most purchases happen, you can provide a better schedule for customer service support, or when to send your email marketing. » By missing data – which keywords, traffic sources, pages, etc., are not bringing any revenue? 23
- 24. DIMENSIONS & METRICS »More reporting information to be added
- 25. CASE STUDY: NISSAN ECOMMERCETRACKING » Ecommerce for non ecommerce » Captured product detail for test-drive request » Localized information » Provide local site optimization » Custom reporting & sharing » Provide “ecommerce” information to local managers » Local managers see product popularity
- 26. ECOMMERCE REPORTING CONSOLE »Located under Conversions
- 27. ECOMMERCE REPORTING CONSOLE »View by product, category, medium & SKU » Adobe gets more granular
- 28. ECOMMERCE REPORTING CONSOLE »Add secondary dimensions to filter
- 29. GOALS & FUNNELS »Defining the Funnels to conversions
- 30. GOALS & FUNNELS/ SUCCESSEVENTS » Goals / Success Events » Important actions or events that take place » Sale, page type, signup, down loads » Measure sale, engagement, activity, important pages » Funnels » Identify the important steps on the path to the goal Step 1 Step 2 Step 3 Discussion Point: How do you know If your work had the desired results?
- 31. GOALS & FUNNELS/ SUCCESSEVENTS
- 32. CREATING THE GOAL& FUNNEL » In the Google analytics interface
- 33. CREATING THE GOAL& FUNNEL
- 34. THE SHOE LPGOALS & FUNNELS » Funnels can tag any part or all of the user path Action points: Modify buy flow, adjust / change page content
- 35. GUCCI GOALS &FUNNELS Men’s Ready to Wear Shirts Slider Shirt detail Home Page Events
- 36. GA DASHBOARDS ANDCUSTOM REPORTS » Add flexibility to layouts and reporting configurations
- 37. DASHBOARDS » Easy Accessto key information » Track across multiple Channels » Can Share Dashboards » Present widgets / Reportlets » Import from third parties
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- 39.
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- 41. CUSTOM REPORTS » CustomFiltered Reports » Google gives more user control » Adobe more more admin control
- 42. PROFILE » Profiles separatea subset of the site traffic » Default includes all traffic » Only create profiles with subset in addition to default
- 43. GA BONUS: BEYOND THEGA INTERFACE » Use Google Docs Spreadsheet to auto-pull GA data
- 44. GA BONUS: TOOL INTEGRATIONCAPABILITY » Google Analytics and other tools
- 45.
- 46. Category Company Bid ManagementKenshoo Bid Management Marin Bid Management DoubleClick Bid Management Adobe SearchCenter Attribution Clearsaleing Attribution Adometry Attribution C3 Metrics Tag Management Bright Tag Tag Management Google Tag Manager Page analysis ClickTale Merchandizing HiConversion Merchandising Monetate THIRD PARTY TOOLS » Top providers for tool integrations
- 47. ON-DEMAND GA RESOURCES »Google Analytics How To Videos by Steve Haar: » Custom Segment - Recommendation Engine » Ad content » Creating a goal funnel » Ecomm Example » Social Dashboard Example » Organic Search Custom Segments » Compare Time Periods » Google Analytics Conversion University » http://www.google.com/analytics/iq.html 47 http://www.youtube.com/playlist?list=PLC2M9UWjDXiBTf_QOWzm4T1lTl7-amo4H&feature=view_all
- 48. » In Summary: »Reporting » Quality Control » Segments » Conversion Triggers » Goals » Funnels » Ecommerce » Dashboards » GA Profiles » Future Topics: » Beyond Analytics » Information types » Roles » Context » Other Tools » Analytics Discipline » Quantitative vs. Qualitative » Holistic Ecosystem » GLSF U Analytics Certification
- 49.
- 50. » End ofsecond session 50
Editor's Notes
- #3 Hi everyone! It’s time to get your protractors & calculators ready for another session of Analytics.
- #4 If you joined us for Analytics Basics in session 1, welcome back and let’s put your thinking cap back on. If you missed it, there should be a recorded version of the class up on the GLSF University site.Today we will dig deeper into reporting, what to look for when QA’ing your newly implemented Google Analytics account before diving in and analyzing. Then we can find some comfort in defining segments and know that that our Conversion Triggers are reliable for setting up goals and funnels. We’ll take a look at eCommerce configurations and how to set up GA dashboards in the console. Finally, how to control access to data and reports with different settings in GA Profiles for specific user groups or individuals.
- #5 Before you jump right into pulling data and setting up for reporting, it is advisable to double check the quality of your GA installation…
- #7 There’s a great new feature in GA – Real Time Reporting… This is a great tool to use for QA’g and debugging your site
- #11 Every website contains a mix of visitors, sources, and behaviour. When it comes to reporting, it’s important to segment your traffic.
- #12 Here, we have, a case study where Swissotel used Advanced Segmentation to zero in on high-potential customers in the luxury-service oriented industry.
- #15 SiteCatalystAttribute Importing and Naming Tool
- #20 Before we move further…let’s see if you all were paying attention up until now. Think back a few slides…Quiz Question: What are three good uses of Real-Time reporting?
- #22 Before Google Analytics can report ecommerce activity for your website, you must enable ecommerce tracking on the profile settings page. Make sure your web developers implement this for you.Ecommerce tracking allows you to measure the number of transactions and revenue that your website generates and is an Essential tool for your e-store.
- #23 There are two types of ecommerce data you can send using the analytics code: transaction and item dataA transaction represents the entire transaction that occurs on your siteAn item represents the individual products that were in the shopping cartOn a typical ecommerce site, once a user clicks the "purchase" button in the browser, the user's purchase information is sent to the web server, which carries out the transaction. Ecommerce tracking is typically implemented once the user has completed the checkout process.
- #24 Ecommerce tracking adds many more dimensions for segmenting your data for even more powerful insights…read aboveOr created your very own creative custom segments to see differences in revenue between one word vs. four word search terms, lets sayDo they need to optimized or do they need to be removed?
- #25 Identify these as either Dimensions (D) or Metrics (M)Visits (M)Language (D)Referrals (D)Page Views (M)Landing Pages (D)Pages / visit (M)
- #26 Quiz Question: What are the three steps to set up for reporting?
- #31 One of the more powerful tools to help us improve our KPIs is the use of Goals. These can be set up to measure activity ranging from actual sales to engagement such as time on site, or specific events. The Keys to using goals are: 1) understanding how the connect to your KPIs, and 2) keeping the number of goals to a manageable and actionable level.
- #33 Getting to the goal creation is relatively simple.Admin => profile => Goal (tab) =>set up goal
- #34 As you create the Goal, based on the URL, you can select the match type. Exact [perfect match], Head [is safest, start of parameter match], regular expression[multiple urls/parameters, use various reserve characters]Just as each page is associated with a level in the funnel, each step in the set up (the page) is also related to each level in the funnel.
- #35 Goal funnels can be very long or short. For each GA account, there can be 20 goals with associated funnels. Each Goal is set up independent of the others. So, they can share the same urls.
- #36 A goal can be set up to also capture the views of the detail page.
- #39 The dashboard is a powerful way to conveniently keep track of the KPIs for yourself and your team.
- #40 For those managing people in different areas, you can set up dashboard for each area. You can share the dashboard configuration with the direct reports, so that they know what you are looking at. Conversely, they can share their configurations with you.
- #42 It is important to know that the custom variables can be reported in the custom reports.While you can always use filters and drill downs in the standard reports, creating a custom report for these variables will allow you quick access it in the UI, and also enable sharing of the reports via email.
- #43 Profiles only capture the data that passes through the filters created for it. Anything not through the filter is lost.
- #44 Quiz Question: True or False, Ecommerce Tracking can only be used if you are selling products or services online?-False. Although e-commerce tracking allows online merchants to measure items sold and tie those results back to their digital marketing activities, it can also be used to track non ecommerce activity as in our Nissan Case Study from earlier.
- #45 Section 3.At its heart, Google Analytics is a powerful reporting tool. When set up properly, it can provide clear information to help marketers form decisions. But, it does not work in isolation. GA can integrate with ecommerce /shopping carts, testing tools and merchandising optimization programs. So, while our focus today is on GA, let’s take a few moment to talk about integrating Google Analytics with tools such hiconversion, or monatatefor merchandizing. To optimize the conversion funnel, you will benefit from deploying some of these testing tools.
- #46 Section 3.We can extend the utility of these tools by integrating GA. The Google Analytics eCommerce functions rely on a relatively simple bit of code and scripting to capture your sales data, and using the proper tagging can provide insight into all aspects of sales, including the testing results from the merchandizing tools right in GA.
- #49 And, that’s all for today’s class. Is your brain on overdrive yet? We’ve covered a lot of ground with advanced topics in this second session of Analytics. Please use the provided video resources at your leisure to review the elements discussed & further hone your understanding of analytics.