Future Challenges for Media Literacy

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Charles Mok

Presentation to Media Literacy Research Forum 2008 of the International Regulators Forum, in Hong Kong -- 2008.10.31

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1. Business not the only focus anymore ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2. Content/application focus ,[object Object],[object Object],[object Object],[object Object]

3. Read-only to Read/Write ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Thank you Charles Mok Internet Society Hon Kong www.isoc.hk charlesmok.blogspot.com [email_address]

A highly efficient and public support channel, executing social care can deliver dramatic payoffs across your organization, such as improved sales performance and increased brand loyalty. Flooded with analyst and industry report, quotes, and stats, businesses hear all too often that social media must become part of their service strategy. Unfortunately, within the contact center, social media can often be seen as controversial and unchartered territory and is often given lower priority. Learn from real-world examples and businesses that have successfully operationalized social media customer service and find out how to integrate social into your overall omnichannel roadmap.

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