The document discusses the importance of communication and interaction between nurses and patients. It states that nurse-patient interaction is a professional relationship where meaningful exchange of ideas and problem-solving can occur. Through open communication, nurses can work with patients to continuously identify health problems and achieve health-related goals. The core elements of trust, respect, confidentiality, empathy and appropriate use of power are essential to ensuring a therapeutic relationship.
Communication
A. Process of Communication
B. Methods of Communication
C. Influence of Communication
D. Communication with Health Care Team
E. Therapeutic vs. Non-therapeutic Communication
F. Nurse-Client Communication
One of the important aspects of behavior is speaking and writing a message in such a way that it is received correctly, thus it forms a basic element of successful communication.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAc
Communication
A. Process of Communication
B. Methods of Communication
C. Influence of Communication
D. Communication with Health Care Team
E. Therapeutic vs. Non-therapeutic Communication
F. Nurse-Client Communication
One of the important aspects of behavior is speaking and writing a message in such a way that it is received correctly, thus it forms a basic element of successful communication.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAc
Types of Handwashing and techniques (Surgical Scrub) Yashasvi Verma
This ppt shows all types of hand washing and techniques.
It includes normal handwashing, aseptic handwashing, surgical handwashing and hand rub techniques.
Types of Handwashing and techniques (Surgical Scrub) Yashasvi Verma
This ppt shows all types of hand washing and techniques.
It includes normal handwashing, aseptic handwashing, surgical handwashing and hand rub techniques.
Nurses role as health educators and promoters of healthy life style practices is critical . In order to be effective nurses have to be effective communicators
Similar to Fundamentals of nursing interactive process (20)
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New Directions in Targeted Therapeutic Approaches for Older Adults With Mantl...i3 Health
i3 Health is pleased to make the speaker slides from this activity available for use as a non-accredited self-study or teaching resource.
This slide deck presented by Dr. Kami Maddocks, Professor-Clinical in the Division of Hematology and
Associate Division Director for Ambulatory Operations
The Ohio State University Comprehensive Cancer Center, will provide insight into new directions in targeted therapeutic approaches for older adults with mantle cell lymphoma.
STATEMENT OF NEED
Mantle cell lymphoma (MCL) is a rare, aggressive B-cell non-Hodgkin lymphoma (NHL) accounting for 5% to 7% of all lymphomas. Its prognosis ranges from indolent disease that does not require treatment for years to very aggressive disease, which is associated with poor survival (Silkenstedt et al, 2021). Typically, MCL is diagnosed at advanced stage and in older patients who cannot tolerate intensive therapy (NCCN, 2022). Although recent advances have slightly increased remission rates, recurrence and relapse remain very common, leading to a median overall survival between 3 and 6 years (LLS, 2021). Though there are several effective options, progress is still needed towards establishing an accepted frontline approach for MCL (Castellino et al, 2022). Treatment selection and management of MCL are complicated by the heterogeneity of prognosis, advanced age and comorbidities of patients, and lack of an established standard approach for treatment, making it vital that clinicians be familiar with the latest research and advances in this area. In this activity chaired by Michael Wang, MD, Professor in the Department of Lymphoma & Myeloma at MD Anderson Cancer Center, expert faculty will discuss prognostic factors informing treatment, the promising results of recent trials in new therapeutic approaches, and the implications of treatment resistance in therapeutic selection for MCL.
Target Audience
Hematology/oncology fellows, attending faculty, and other health care professionals involved in the treatment of patients with mantle cell lymphoma (MCL).
Learning Objectives
1.) Identify clinical and biological prognostic factors that can guide treatment decision making for older adults with MCL
2.) Evaluate emerging data on targeted therapeutic approaches for treatment-naive and relapsed/refractory MCL and their applicability to older adults
3.) Assess mechanisms of resistance to targeted therapies for MCL and their implications for treatment selection
Ethanol (CH3CH2OH), or beverage alcohol, is a two-carbon alcohol
that is rapidly distributed in the body and brain. Ethanol alters many
neurochemical systems and has rewarding and addictive properties. It
is the oldest recreational drug and likely contributes to more morbidity,
mortality, and public health costs than all illicit drugs combined. The
5th edition of the Diagnostic and Statistical Manual of Mental Disorders
(DSM-5) integrates alcohol abuse and alcohol dependence into a single
disorder called alcohol use disorder (AUD), with mild, moderate,
and severe subclassifications (American Psychiatric Association, 2013).
In the DSM-5, all types of substance abuse and dependence have been
combined into a single substance use disorder (SUD) on a continuum
from mild to severe. A diagnosis of AUD requires that at least two of
the 11 DSM-5 behaviors be present within a 12-month period (mild
AUD: 2–3 criteria; moderate AUD: 4–5 criteria; severe AUD: 6–11 criteria).
The four main behavioral effects of AUD are impaired control over
drinking, negative social consequences, risky use, and altered physiological
effects (tolerance, withdrawal). This chapter presents an overview
of the prevalence and harmful consequences of AUD in the U.S.,
the systemic nature of the disease, neurocircuitry and stages of AUD,
comorbidities, fetal alcohol spectrum disorders, genetic risk factors, and
pharmacotherapies for AUD.
Flu Vaccine Alert in Bangalore Karnatakaaddon Scans
As flu season approaches, health officials in Bangalore, Karnataka, are urging residents to get their flu vaccinations. The seasonal flu, while common, can lead to severe health complications, particularly for vulnerable populations such as young children, the elderly, and those with underlying health conditions.
Dr. Vidisha Kumari, a leading epidemiologist in Bangalore, emphasizes the importance of getting vaccinated. "The flu vaccine is our best defense against the influenza virus. It not only protects individuals but also helps prevent the spread of the virus in our communities," he says.
This year, the flu season is expected to coincide with a potential increase in other respiratory illnesses. The Karnataka Health Department has launched an awareness campaign highlighting the significance of flu vaccinations. They have set up multiple vaccination centers across Bangalore, making it convenient for residents to receive their shots.
To encourage widespread vaccination, the government is also collaborating with local schools, workplaces, and community centers to facilitate vaccination drives. Special attention is being given to ensuring that the vaccine is accessible to all, including marginalized communities who may have limited access to healthcare.
Residents are reminded that the flu vaccine is safe and effective. Common side effects are mild and may include soreness at the injection site, mild fever, or muscle aches. These side effects are generally short-lived and far less severe than the flu itself.
Healthcare providers are also stressing the importance of continuing COVID-19 precautions. Wearing masks, practicing good hand hygiene, and maintaining social distancing are still crucial, especially in crowded places.
Protect yourself and your loved ones by getting vaccinated. Together, we can help keep Bangalore healthy and safe this flu season. For more information on vaccination centers and schedules, residents can visit the Karnataka Health Department’s official website or follow their social media pages.
Stay informed, stay safe, and get your flu shot today!
These simplified slides by Dr. Sidra Arshad present an overview of the non-respiratory functions of the respiratory tract.
Learning objectives:
1. Enlist the non-respiratory functions of the respiratory tract
2. Briefly explain how these functions are carried out
3. Discuss the significance of dead space
4. Differentiate between minute ventilation and alveolar ventilation
5. Describe the cough and sneeze reflexes
Study Resources:
1. Chapter 39, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 34, Ganong’s Review of Medical Physiology, 26th edition
3. Chapter 17, Human Physiology by Lauralee Sherwood, 9th edition
4. Non-respiratory functions of the lungs https://academic.oup.com/bjaed/article/13/3/98/278874
Knee anatomy and clinical tests 2024.pdfvimalpl1234
This includes all relevant anatomy and clinical tests compiled from standard textbooks, Campbell,netter etc..It is comprehensive and best suited for orthopaedicians and orthopaedic residents.
TEST BANK for Operations Management, 14th Edition by William J. Stevenson, Ve...kevinkariuki227
TEST BANK for Operations Management, 14th Edition by William J. Stevenson, Verified Chapters 1 - 19, Complete Newest Version.pdf
TEST BANK for Operations Management, 14th Edition by William J. Stevenson, Verified Chapters 1 - 19, Complete Newest Version.pdf
micro teaching on communication m.sc nursing.pdfAnurag Sharma
Microteaching is a unique model of practice teaching. It is a viable instrument for the. desired change in the teaching behavior or the behavior potential which, in specified types of real. classroom situations, tends to facilitate the achievement of specified types of objectives.
ARTIFICIAL INTELLIGENCE IN HEALTHCARE.pdfAnujkumaranit
Artificial intelligence (AI) refers to the simulation of human intelligence processes by machines, especially computer systems. It encompasses tasks such as learning, reasoning, problem-solving, perception, and language understanding. AI technologies are revolutionizing various fields, from healthcare to finance, by enabling machines to perform tasks that typically require human intelligence.
2. The nurse is always in an interaction process
in her/his practice. The nurse interacts with
the clients, clients’ relatives and other health
care team members. Creating caring
relationships is the core business of nursing.
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JONES H.M- MBA/DMS 2
3. Communication is therefore essential in
creating any relationship within the health
care system. Competency in communication
helps maintain effective relationships within
the spheres of the professional practice.
Through out the nursing process, the nurse
uses her communication skills as she
collaborates with clients and the health care
team members to achieve health goals.
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JONES H.M- MBA/DMS 3
5. Communications is at different levels and the
nurses are found to use all the levels because
of the profession. The following are the
levels;
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6. Intrapersonal communication
This is also called self talk. It involves self
verbalisation and inner thought. Both the
nurse and clients use intrapersonal
communication to develop self awareness.
It is the most powerful level of
communication because it helps the
individual prepare for the situation through
self instruction and mental rehearsal for
difficult tasks.
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7. Interpersonal communication
This is a one to one interaction between the
nurse and another person (client, team
member etc). Meaningful intrapersonal
communication results in exchange of ideas,
information and also team building.
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8. Small group communication
This is interaction that occurs when a small
number of people meet together to discuss a
common topic. This type of communication is
mostly used in the health care setting during
clinical meetings, case review, etc
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9. Public communication
This is interaction with an audience. The
nurse uses this kind of communication during
health talks.
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10. Communication process involves four major
elements: sender, message, receiver and
feedback.
Sender: this is the person or group who
wishes to convey a message to the other.
The sender does the encoding, that is
selecting specific signs and symbols to
transmit the message (which language,
words to use tone of voice and gestures to
use).
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11. Message: This is what is actually transmitted
which could be written or said or through
body language. The medium through which
the message is conveyed is called the
channel.
Receiver: This is the person the message is
intended for, the listener, who must listen,
and observe. This person is the decoder who
must interpret the message and perceive
what the sender intended.
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12. Feed back/Response: this is the message that
the receiver sends to the sender. It indicates
whether the meaning of the sender’s
message was understood. Feedback may
either be verbal or non-verbal e.g. head nod.
Both the sender and the receiver must be
sensitive to each others messages.
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13. Generally communication involves two
different modes; verbal and non-verbal
Verbal communication
This mode uses the spoken or written word. It
is largely conscious because people choose
which words to use. When using this mode of
communication, the nurse should bear in
mind the following:
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JONES H.M- MBA/DMS 13
14. Pace and intonation
The speed and tone of the voice of the nurse
communicating can affect the message. A slow
pace may help calm a client.
Simplicity
This is the use of commonly used and
understood words. Nurses need to realise that
they are dealing with lay people who may not
understand the medical terms. It is therefore
important for the nurse to explain in simple
terms based on the age, knowledge/education
and culture of the client.
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15. Clarity
This is communicating in simple, brief way.
The nurse should learn to use few words to
avoid confusing the clients as they are
communicating and avoid using terms like
“you know” at the end of every sentence as
this would distract the clarity of the
statement.
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16. Timing and Relevance
It is important to note the mood and
condition of the client before
communicating to the client. When the
client is in severe pain, you can not start
teaching about hygiene or diet. The nurse
should communicate relevant message to
the client at that time.
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17. This involves everything except what is said
or written.
Most of the messages are transmitted
through body language.
During the communication process with
clients, relatives and other health care team
members, the nurse should mind her/his
own non verbal actions and also that of the
receiver.
In assessing non verbal cues, the health
care provider should consider the following;
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JONES H.M- MBA/DMS 17
18. Personal appearance
This includes physical appearance, facial
expression and manner of dress and
grooming.
These communicate the wellbeing of an
individual, social status, religious affiliation.
From the appearance the nurse will be able
to get the general status of the client and the
client will also get the professionalism of the
nurse from his or her appearance.
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19. Posture and gait
The way an individual walks, stands, sits
communicates some emotions, attitude, self
concept and health status.
In the same manner, the posture and gait of
the patient towards communicates a lot, for
example, leaning forward as the client is
speaking indicates that the health care
provider is attentive.
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20. Facial expression
Facial expression is the most commonly
used non-verbal communication.
These express emotions such as fear, anger,
happiness and sadness. The Facial
expressions should be matching with the
words that are spoken.
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21. Any inappropriate facial expression will
distort the message, for example a nurse
delivering sad news to the client but smiling.
Clients are always observing the expressions
of the health care provider.
Although some expression may be made
unconsciously, the health care provider
should always be conscious of her
expressions.
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JONES H.M- MBA/DMS 21
22. Eye contact
Eye contact signals readiness to
communicate and willingness to listen.
Maintaining eye contact allows people to
observe one another.
If the client is not maintaining eye contact,
he/she may be uncomfortable, anxious, or
has no confidence in the person
communicating. It is however important
moderate the eye contact especially when
dealing with the opposite sex.
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23. Other non verbal cues include
gestures,
sounds, etc
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24. Nurse-patient interaction is a professional
relationship between the nurse and the patient.
The nurse interacts with the client for the purpose
of helping the client recover and become
independent.
A meaningful nurse-patient interaction results in
the exchange of ideas, expression of feelings and
problem solving.
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25. Therapeutic communication between the client and
the nurse allows the attainment of health related
goals.
Open communication between the nurse and
the patient ensures the ongoing identification
of the patient’s health problems.
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JONES H.M- MBA/DMS 25
26. There are five elements cardinal to the nurse-
client relationship: trust, respect,
confidentiality, empathy and power.
Regardless of the context, length of
interaction and whether a nurse is the
primary or secondary care provider, these
elements should always be ensured.
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27. Trust.
Trust is critical in the nurse/ health care
provider -client relationship because the
client is in a vulnerable position. Initially,
trust in a relationship is fragile, so it’s
especially important that a health care
provider keep promises to a client. If trust is
breached, it becomes difficult to re-establish.
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28. Respect.
Respect is the recognition of the inherent
dignity, worth and uniqueness of every
individual, regardless of socio-economic
status, personal attributes and the nature of
the health problem.
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29. Confidentiality
Keep information entrusted to you by the
client confidential.
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30. Empathy.
Empathy is the expression of understanding
of the client’s situation.
It involves putting oneself in the position of
the other.
In nursing, empathy includes appropriate
emotional distance from the client to ensure
objectivity and an appropriate professional
response.
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31. Power.
The nurse-client relationship is one of
unequal power.
The nurse has more authority and influence
in the health care system, specialized
knowledge, access to privileged
information, and the ability to advocate for
the client and the client’s significant others.
The appropriate use of power, in a caring
manner, enables the nurse to partner with
the client to meet the client’s needs.
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32. Rapport
Connect on a social level.
See the patient’s point of view.
Consciously suspend judgment.
Recognize and avoid making assumptions.
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33. Empathy
Remember that the patient has come to you
for help.
Seek out and understand the patient’s
rational for his/her behaviors or illness.
Verbally acknowledge and legitimize the
patient’s feelings
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34. Support
Ask about and understand the barriers to
care and compliance.
Help the patient overcome barriers.
Involve family members if appropriate.
Reassure the patient you are and will be
available to help.
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35. Partnership
Be flexible with regard to control issues.
Negotiate roles when necessary.
Stress that you are working together to
address health problems
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36. Explanations
Check often for understanding.
Use verbal clarification techniques.
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37. Cultural competence
Respect the patient’s cultural beliefs.
Understand that the patient’s view of you
may be defined by ethnic or cultural
stereotypes.
Be aware of your own cultural biases and
preconceptions.
Know your limitations in addressing medical
issues across cultures.
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38. Trust
Recognize that self-disclosure may be
difficult for some patients.
Consciously work to establish trust.
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39. 1. Client oriented eye-gaze
Allows the client/nurse to check whether the
information is understood.
It signals readiness to initiate interaction
with a client.
Eye contact shows you are interested in what
the other person saying.
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40. 2. Affirmative Head Nodding
It supports spoken language
Indicates to the client that you are with
him/her in the conversation.
3. Smiling
Its considered a sign of good humour,
warmth and immediacy.
Its most important when a nurses wishes to
establish good rapport with the client
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41. 4. Forward leaning
It shows awareness, attention and immediacy.
It clearly suggests interest in the client
5. Touch
Its important in building rapport and a
relationship between the nurse and the client.
It conveys affection, care and comfort
6. Others
Empathy, kindness, confidentiality, privacy, hope
etc
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JONES H.M- MBA/DMS 41
42. There are four phases of the nurse-client
relationship.
1. Pre-interactive phase
This is the period before the nurse and client
meets. At this stage, the nurse has
information about the client. The nurse
reviews the data concerning the client
including the medical records.
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JONES H.M- MBA/DMS 42
43. The nurse also gathers information from the
other health professional and prepares for
the interaction with the client. The nurse
prepares the environment which is
comfortable for the first interaction with the
client.
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JONES H.M- MBA/DMS 43
44. 2. Orientation Phase
The orientation phase begins with the nurse’s
introduction to the client, which include, the
name, position and explanation of the
purpose for the interaction .
Phase is important in establishing trust and
confidence in the client.
Reassure the client that any information
shared will be kept confidential and shared
only with client’s consent
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JONES H.M- MBA/DMS 44
45. During this stage, the roles of the client and
the nurse are clarified. The nurse assesses
the client’s health status so that she is able to
identify the problems.
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JONES H.M- MBA/DMS 45
46. 3. Working Phase
Phase when the nurse and client work together
to solve problems and accomplish goals.
If it is during an interview it involves gathering
information.
Identify behaviours that are resistant to change
and so facilitate shifts in these behaviours.
During this phase, the nurse should
Encourage client to express feelings
Encourage client to set goals and take action to
meet them
Assist client to regain independence
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JONES H.M- MBA/DMS 46
47. Good communication skills are important to
facilitate a successful interaction.
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JONES H.M- MBA/DMS 47
48. 4. Termination phase
With a clear understanding of goals
identified and resolved through negotiation
in the working stage termination of the
relationship is necessary .
Termination phase is the Stage of ending the
relationship with the client.
Inform the client that you are about to end
the relationship.
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JONES H.M- MBA/DMS 48
49. Evaluated the goals and see if they have been
met.
Slowly wean off the client.
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50. When providing nursing care for a client,
family member, friend or acquaintance: be
aware of the boundary between your
professional and personal roles;
clarify that boundary for the client;
meet personal needs outside of the
relationship;
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JONES H.M- MBA/DMS 50
51. There are times when a nurse may be
crossing the boundaries of the nurse-client
relationship. Nurses should avoid finding
themselves in such situations. Some of the
signs that indicate that the nurse is crossing
the boundaries of the relationship include the
following;
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JONES H.M- MBA/DMS 51
52. spending extra time with one client beyond
his/ her therapeutic needs;
changing client assignments to give care to
one client beyond the purpose of the primary
nursing care delivery model;
feeling other members of the team do not
understand a specific client as well as you do;
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JONES H.M- MBA/DMS 52
53. disclosing personal information to a specific
client;
frequently thinking about a client when away
from work;
feeling guarded or defensive when someone
questions your interactions with a client;
spending off-duty time with a client;
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JONES H.M- MBA/DMS 53
54. keeping secrets with the client and apart from
the health care team for example, not
documenting relevant discussions with the
client in the health record
giving a client personal contact information
unless it’s required as part of the nursing
role; and
a client is willing to speak only with you and
refuses to speak with other nurses
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JONES H.M- MBA/DMS 54
55. The nurse has to understand that the client
has relations and it is important to involve
the relations in the therapeutic relationship.
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JONES H.M- MBA/DMS 55
56. Building relationships is very important in the
health care setting. The nurse does not work
alone because the client’s needs are varied.
This therefore means that the whole health
care team has to work together for the
common good of the client.
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JONES H.M- MBA/DMS 56
57. Good communication is very important in this
team building relationship for good
collaboration, consultation delegation,
supervision and management. A good health
team relationship builds confidence in the
clients.
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58. To avoid duplication of work
For sharing of information
To coordinate and provide quality care
Helps in the utilisation of resources.
Reduces the risks of errors and mishaps.
For continuity of care e.g. in cases of
handovers
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