Front desk management
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This document provides guidance on representing an organization through one's appearance and communication skills when serving as the face of that organization. It emphasizes maintaining a formal appearance through dress and language. Proper arrangement of the work area and basic computer and record keeping skills are important. Effective communication is key, whether in person, by telephone, email, or other means. Greeting visitors and callers politely, taking notes during calls, and keeping records of visitor information are recommended.
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Children love stories and these often provide parents with a means of broaching tricky subjects and so the ‘The Secret Warrior’ book was especially written for CANSA TLC, by creative writer and social worker, Sally Ann Carter.
Find out more:
https://cansa.org.za/resources-to-help-share-a-parent-or-loved-ones-cancer-diagnosis-with-a-child/Recently uploaded (8)
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Front desk management
- 1. Prepared by: Pawan Bhattarai Client Relationship Officer Skyline Nepal Pvt. Ltd 01-4285730
- 5. Always Looks formal • Formal wear 1. suits 2. company t-shirt 3. company's official uniform
- 6. Use Formal Language (yes, Sure, I will do it for you) Don’t use casual Language (yup, N0p, what's up??)
- 7. Make it Neat, clean and tidy
- 8. Neatly arrange browsers and Pamphlets Arrange your Pen, Notebook and forms feasible and arranged Make sure your other decorative items(flowers, aquariums) are their correct place
- 12. Need to maintain records Typing a letter Need to know basic computer knowledge
- 13. Need to maintain proper visitors and callers record. Follow up them Listen the problem of enrollment
- 16. Dial a call Answering a call Greet Greet the person who you are calling is very important like; (Good morning, what’s about day etc.) Introduce Yourself Caller information is very essential. Don’t make surprise to client. (Like; I’m #sarah, Calling you from Skyline Nepal pvt. Ltd.) Explain Purpose of call Why do you dial a call make sure and explain about why do you calling for with humbly. Thanks giving At the end don’t forget thanks them. (Like; Thank you for your precious time etc.) Catching the call early Catch the call as soon as possible (Not more than 3rd ring) Greet the callers Start your talk with greeting, like (Thank you for calling how can I help you? etc.) Placing caller on hold If you are unable to assist the person or need to transfer, inform the caller there will be a wait If the person continue holding transfer the call to related department Taking notes Take a notepad and pen easy reach with phone Write down information of the caller and record on your call record sheet.
- 18. Don’t forget to mention: Your Name Your organization Purpose of calling
- 19. Things to remember Pronunciation Voice and accent Ethics
- 20. Good Use the words that make sense to the person who you are speaking with (eg: Hello sir, My name is John, I’m calling you from Skyline Nepal Pvt. Ltd. Actually, I am calling you for………) Not good Don’t use the words which disrespect them (eg: Hey sir, what’s up ?? Are you cool?? What do you want from me ?? Etc..)
- 21. Let them finish what they want to say Don’t Interrupt
- 22. You are totally invisible to them. They can’t see your body language So you can use descriptive language (eg: Sir, you can you see traffic light?, Than turn left 50 m. ahead there is a big complex opposite to our office)
- 23. You might forget what caller said They may give you some number or amount, account number etc. Helpful to keep record.
- 26. Welcome Remember that behave like, we are party host and visitors are our guests Namaste / Good morning Please have a seat
- 27. Visitors come with purpose, we have to know the purpose of visit How can I help you ? Do you have an appointment ?
- 28. Visitors may have questions for you. They may be formal or casual Some questions should divertible. Where is rest room? Where do I should go? How much cost for enrollment (you don’t have to answer)
- 29. Name Address Contact Time Date Purpose Remarks Mr. A Kalanki- 14, Kathman du 98****** Abc**@g mail.com 12:30 PM 5th march 2018 Admissio n Want to admit but forget to bring fees. There are may ways to keep records of visitors or call. Here is a simple and small sample: