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Neal Creative | click & Learn more
Neal Creative ©
TIP │ Use the built-in color
palette with green and yellow
for callouts and accents
Neal Creative | click & Learn more
3
- Glenn Greenwald
American - Journalist Born: March 6, 1967
4
Let’s Discuss from our
aspect why we use online
chat tools
5
although sometimes a general
chit-chat might be appreciated,
especially with a returning
customer, try not to go off-topic
too much
keep the sarcasm for yourself.
Instead of inflaming the situation
.
Understanding where lies the
actual problem is the quickest
path to the solution
Behaviour
Tips
6
7
Some of Golden Rules
1 2 3 4 5
Reference : The basics you can find anywhere 5 Steps To Successful Storytelling Published on April 5, 2014 Featured in: Marketing & Advertising
TIP
Always be vigilant what you are typing
People use them for a purpose. Don’t spoil the soup.
!
IMPORTANT.
if its your personal mistake say I'm sorry. I made a mistake. If its some others say
sorry we have made a mistake!
FACT
it will allow you to quickly locate
the issue and deal with it.
client may not know any specific
terminology, so you have to
make sure you are understood.
valuable chat solutions offer
dictionaries, it’s a good idea to
make use of them.
TECHNICAL
TIPS
10
– the best way to win hearts of your client is to close their cases during one
chat, without having them have to come back several times and go over the
same questions again.
#
TIP
Be responsible be sharp
Perfect your profile: When you Skype with
someone, your name, profile and profile
picture make your first impression. Make
sure your user name is appropriate, that the
location is accurate for the business you’re
conducting, and your image is professional.
12
Other Important
things
Send a courtesy check: The best way to start a
conversation is to send a quick message via
Skype asking if the person is free and the
appointed time still works for them.
Sending a simple, “Hello. Just wanted to make
sure this is still a good time for our call” is a nice
way to give someone time to prepare.
If they don’t respond immediately, resist the
temptation to bombard them with query
messages. Either they’re there and ready, or
they’re not. Be patient and make the right
(polite) impression.
13
Continued….
Once a video call is started,
make sure you maintain eye
contact with the webcam not
the image on your screen. This
can be tricky because the image
of the person you’re speaking
to is usually below the webcam
Ideally your webcam will show
your upper torso, as if you were
sitting across a table from the
other individual. Assuming that’s
the case, it’s important to
maintain good posture, avoid
slouching, leaning from side to
side, or fidgeting with a pencil or
in anything else that may indicate
you’re distracted.
Depending upon the placement
of the microphone on your
computer, relatively unobtrusive
sounds like tapping a pencil,
typing on the keyboard, or even
background conversations can
be heard
Video/Audio
Chatting
14
Do a background check: If you’re using the video feature of
Skype, check the background of your setting to ensure it projects
a professional image. Similarly, avoid calling from places where
background movement and activity may be distracting.
.
As a means of business communication, instant messaging via Skype is
certainly less strict than email or by letter. A certain laxity for formal grammar
guidelines, capitalization and the like is accepted. Typing rapidly occasionally
includes minor errors, and these are often overlooked as ‘part of the territory,’
by Skype users.
*
TIP
Don’t Chat Cute
..
There are times, however, when
we get interrupted and don’t
get a chance to properly end a
chat. That’s okay. It happens.
However, it’s polite to ping our
colleague an instant message
saying that we got interrupted
when we next get a chance. This
is especially important if we
were the one to initiate the chat.
This feature is a good way to
quickly share relevant files with
our colleagues,
sometime this does not notify
the recipient of a pending file
transfer in the same way it flags
up a new message.
it is generally best to ask our
colleague whether that would be
okay, or if they would prefer us
to email it to them
We can do so without
interrupting our Skype call/chat
as long as we devote sufficient
mental attention to that
conversation. Be aware however
Other
features Cheers!” can go a long way to maintaining our relationships with
our Skype colleagues
16
17
Thank You

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LIVE CHAT ETIQUETTE

  • 1. 1
  • 2. Neal Creative | click & Learn more Neal Creative © TIP │ Use the built-in color palette with green and yellow for callouts and accents Neal Creative | click & Learn more
  • 3. 3
  • 4. - Glenn Greenwald American - Journalist Born: March 6, 1967 4
  • 5. Let’s Discuss from our aspect why we use online chat tools 5
  • 6. although sometimes a general chit-chat might be appreciated, especially with a returning customer, try not to go off-topic too much keep the sarcasm for yourself. Instead of inflaming the situation . Understanding where lies the actual problem is the quickest path to the solution Behaviour Tips 6
  • 7. 7 Some of Golden Rules 1 2 3 4 5 Reference : The basics you can find anywhere 5 Steps To Successful Storytelling Published on April 5, 2014 Featured in: Marketing & Advertising
  • 8. TIP Always be vigilant what you are typing People use them for a purpose. Don’t spoil the soup. !
  • 9. IMPORTANT. if its your personal mistake say I'm sorry. I made a mistake. If its some others say sorry we have made a mistake! FACT
  • 10. it will allow you to quickly locate the issue and deal with it. client may not know any specific terminology, so you have to make sure you are understood. valuable chat solutions offer dictionaries, it’s a good idea to make use of them. TECHNICAL TIPS 10
  • 11. – the best way to win hearts of your client is to close their cases during one chat, without having them have to come back several times and go over the same questions again. # TIP Be responsible be sharp
  • 12. Perfect your profile: When you Skype with someone, your name, profile and profile picture make your first impression. Make sure your user name is appropriate, that the location is accurate for the business you’re conducting, and your image is professional. 12 Other Important things
  • 13. Send a courtesy check: The best way to start a conversation is to send a quick message via Skype asking if the person is free and the appointed time still works for them. Sending a simple, “Hello. Just wanted to make sure this is still a good time for our call” is a nice way to give someone time to prepare. If they don’t respond immediately, resist the temptation to bombard them with query messages. Either they’re there and ready, or they’re not. Be patient and make the right (polite) impression. 13 Continued….
  • 14. Once a video call is started, make sure you maintain eye contact with the webcam not the image on your screen. This can be tricky because the image of the person you’re speaking to is usually below the webcam Ideally your webcam will show your upper torso, as if you were sitting across a table from the other individual. Assuming that’s the case, it’s important to maintain good posture, avoid slouching, leaning from side to side, or fidgeting with a pencil or in anything else that may indicate you’re distracted. Depending upon the placement of the microphone on your computer, relatively unobtrusive sounds like tapping a pencil, typing on the keyboard, or even background conversations can be heard Video/Audio Chatting 14 Do a background check: If you’re using the video feature of Skype, check the background of your setting to ensure it projects a professional image. Similarly, avoid calling from places where background movement and activity may be distracting.
  • 15. . As a means of business communication, instant messaging via Skype is certainly less strict than email or by letter. A certain laxity for formal grammar guidelines, capitalization and the like is accepted. Typing rapidly occasionally includes minor errors, and these are often overlooked as ‘part of the territory,’ by Skype users. * TIP Don’t Chat Cute
  • 16. .. There are times, however, when we get interrupted and don’t get a chance to properly end a chat. That’s okay. It happens. However, it’s polite to ping our colleague an instant message saying that we got interrupted when we next get a chance. This is especially important if we were the one to initiate the chat. This feature is a good way to quickly share relevant files with our colleagues, sometime this does not notify the recipient of a pending file transfer in the same way it flags up a new message. it is generally best to ask our colleague whether that would be okay, or if they would prefer us to email it to them We can do so without interrupting our Skype call/chat as long as we devote sufficient mental attention to that conversation. Be aware however Other features Cheers!” can go a long way to maintaining our relationships with our Skype colleagues 16

Editor's Notes

  1. To use this title animation slide with a new image simply 1) move the top semi-transparent shape to the side, 2) delete placeholder image, 3) click on the picture icon to add a new picture, 4) Move semi-transparent shape back to original position, 5) Update text on slide.
  2. To use this title animation slide with a new image simply 1) move the top semi-transparent shape to the side, 2) delete placeholder image, 3) click on the picture icon to add a new picture, 4) Move semi-transparent shape back to original position, 5) Update text on slide.
  3. Tip: When using complex image as full-bleed background add a transparency (70%-90%) fill layer to give contrast to text.