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From Empathy to Research with People with Disability
The document discusses the importance of empathy in understanding the needs and behaviors of people with disabilities, emphasizing inclusive design practices. It outlines three stages of empathy and shares various case studies on awareness-building activities, including user research workshops and mentoring. Key lessons learned highlight the varying levels of organizational awareness regarding accessibility and the importance of involving individuals with lived experience in the process.
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From Empathy to Research with People with Disability
- 1. From empathy toresearch with people with disability CSUN Assistive Technology Conference 2021 Andrew Arch Principal Consultant amja March 2021 Sarah Pulis Director sarahtp
- 2. Image credit: AttitudeAdjuster Cards apathetic champion educated Accessibility maturity Inclusive design practices
- 3. Understanding people Understanding people’s: •needs and wants • how they behave, feel and think • why they show such behaviours, feelings, and thoughts
- 4. 3 stages ofempathy 1. Ability to understand 2. Imagine the experience 3. The desire to act uxdesign.cc/three-stages-of-empathy-b5f92dc4d511
- 5. Make the desireto act a reality Awareness General awareness of disability and accessibility Understanding More detailed understanding of disability and accessibility Inclusion Working alongside people with disability
- 6. Confucius is believedto have said “I hear and I forget. I see and I remember. I do and I understand.”
- 7. Case study 1 Awarenessbuilding activity at scale
- 9. Case study 1 Awarenessbuilding activity at scale
- 10. Case study 2 Lunchand learn sessions
- 11. Case study 3 Userresearch workshop
- 12. Case study 4 Userresearch mentoring
- 13. Lessons learned • Acceptthat people and organisations are at different places on the accessibility journey • Make the sessions relevant to organisations and their needs • Involve people with lived experience • Involve the audience
- 14. Let’s chat @Intopia Intopiaintopia.digital hello@intopia.digital Andrew Arch andrew@intopia.digital amja Sarah Pulis sarah@intopia.digital sarahtp