A workshop on conducting research and designing with the aim of creating a friendly, welcoming, inclusive digital library presence for academic users. Co-presented at Designing for Digital 2018 with Carrie Moran and Carl Barrow.
Voices from the Field: Practices, Challenges & Directions in Digital Humaniti...Monica Bulger
Presented at the Click-on-Knowledge Conference May 11-13, 2011 in Copenhagen.
Smiljana Antonijevic & Monica Bulger
This paper presents findings of a fieldwork study that explored research practices, challenges, and directions in contemporary digital humanities scholarship. The study was conducted in the period April-October, 2010, as part of two research projects of the Royal Netherlands Academy of Arts and Sciences and the Oxford Internet Institute— Alflalab (http://alfalablog.huygensinstituut.nl/) and Humanities Information Practices (http://www.oii.ox.ac.uk/research/?id=58). The study included observations and in-depth interviews with digital humanities scholars, policymakers, and funders, with a focus on developers and users of digital resources for humanities research. The study involved 86 participants from over 25 institutions in 5 countries. Participating institutions included: Huygens Institute; National Endowment for Humanities Office of Digital Humanities; Stanford University; University of Alberta; University of California, Berkeley; University of California, Los Angeles; University of Indiana; University of Maryland; University of Oxford; University of Virginia.
What is UX and how can it help your organisation?Ned Potter
An overview of User Experience techniques. No longer just web usability testing, there's a new much more human movement in UX. This presentation outlines the key components, with examples: ethnography, and human-centred design.
Unshelving the Human Learning Library at Your Institution (WILU 2012)Robyn Hall
Lightning strike session presented at WILU 2012 with Sona Macnaughton at MacEwan University in Edmonton, Alberta on May 24, 2012.
Abstract: Human Libraries are taking place all over the world as a means of bringing communities together to share diverse experiences and encourage understanding. At Red Deer College, librarians have discovered that using this event concept specifically as a professional development tool encourages dialogue and fosters growth and innovation in teaching and learning practices. This presentation will address the process librarians went through to organize and host this event, and the resulting benefits shared among teaching staff and student participants. Learn about how your own institution can encourage both instructors and students to take on the role of “living books” reflecting upon and sharing their teaching and learning strategies and inspiring their peers.
Content Curation: Your New Learning Super Power | HT2 LabsHT2 Labs
I’m here today to foretell the death of learning content… or something like that. Which brings me to my first question, before I’ve even really begun; is content still king?
This presentation was delivered by HT2 Labs' CEO Dr Ben Betts as part of the eLearning Network's "Empowering Your Digital Learning" event in Manchester (UK), Friday 7th July 2017.
Find out more about Social Learning and curating content for learning at www.ht2labs.com.
Voices from the Field: Practices, Challenges & Directions in Digital Humaniti...Monica Bulger
Presented at the Click-on-Knowledge Conference May 11-13, 2011 in Copenhagen.
Smiljana Antonijevic & Monica Bulger
This paper presents findings of a fieldwork study that explored research practices, challenges, and directions in contemporary digital humanities scholarship. The study was conducted in the period April-October, 2010, as part of two research projects of the Royal Netherlands Academy of Arts and Sciences and the Oxford Internet Institute— Alflalab (http://alfalablog.huygensinstituut.nl/) and Humanities Information Practices (http://www.oii.ox.ac.uk/research/?id=58). The study included observations and in-depth interviews with digital humanities scholars, policymakers, and funders, with a focus on developers and users of digital resources for humanities research. The study involved 86 participants from over 25 institutions in 5 countries. Participating institutions included: Huygens Institute; National Endowment for Humanities Office of Digital Humanities; Stanford University; University of Alberta; University of California, Berkeley; University of California, Los Angeles; University of Indiana; University of Maryland; University of Oxford; University of Virginia.
What is UX and how can it help your organisation?Ned Potter
An overview of User Experience techniques. No longer just web usability testing, there's a new much more human movement in UX. This presentation outlines the key components, with examples: ethnography, and human-centred design.
Unshelving the Human Learning Library at Your Institution (WILU 2012)Robyn Hall
Lightning strike session presented at WILU 2012 with Sona Macnaughton at MacEwan University in Edmonton, Alberta on May 24, 2012.
Abstract: Human Libraries are taking place all over the world as a means of bringing communities together to share diverse experiences and encourage understanding. At Red Deer College, librarians have discovered that using this event concept specifically as a professional development tool encourages dialogue and fosters growth and innovation in teaching and learning practices. This presentation will address the process librarians went through to organize and host this event, and the resulting benefits shared among teaching staff and student participants. Learn about how your own institution can encourage both instructors and students to take on the role of “living books” reflecting upon and sharing their teaching and learning strategies and inspiring their peers.
Content Curation: Your New Learning Super Power | HT2 LabsHT2 Labs
I’m here today to foretell the death of learning content… or something like that. Which brings me to my first question, before I’ve even really begun; is content still king?
This presentation was delivered by HT2 Labs' CEO Dr Ben Betts as part of the eLearning Network's "Empowering Your Digital Learning" event in Manchester (UK), Friday 7th July 2017.
Find out more about Social Learning and curating content for learning at www.ht2labs.com.
Digital Fluencies: A Story of Trials & TriumphKimberly Eke
Presentation offered at the Coalition of Networked Information Annual Meeting in Washington, DC on December 13, 2016 about our work with Digital Fluencies using a cc-licensed troll doll theme. :-) #cni16f
Prototype Embrace "Uncase"
Jennifer Aaker
Susie Wise
Corey Ford
Sara Leslie
Margot Sutherland
Enrique Allen
& Many Others
Stanford Graduate School of Business
Hasso Plattner Institute of Design at Stanford
In front of our very eyes the value of UX research methodsAndy Priestner
A presentation I gave on the value of applying User Experience research methods in libraries at the LIASA conference in Johannesburg, South Africa in October 2017.
Nikolas Badminton loves to think about the future. In 2014 people started calling him a futurist. This was probably because he had been talking about the strange future of sex, the Internet of Things in 2020, why software is sexier than advertising, creativity, the collaborative economy, the #thefutureofwork, industrial wearables, surveillance, psychedelics, the connected society, and the quality of life we have with technology
Also available on Google Play - https://play.google.com/store/books/details?id=UeqZBgAAQBAJ
About Nikolas Badminton:
I was born with a curious mind and a restlessness that means that like to engage people. I work with start-ups and brands alike in developing innovative, fresh thinking in product and solution development for mobile/social/digital consumer engagement.
I also judge creative awards shows, develop social media courses, guest lecture Universities and contribute regularly to publications and speak regularly at conferences across North America, including SXSW, ICSC, Marketing Magazine, Deloitte, and BCAMA. In addition to that, I write for The Huffington Post and curates events related to tech, culture and humanity, including Cyborg Camp YVR, From Now, PRODUCT YVR and DARK FUTURES.
Design Thinking for the Masses: Creating a Culture of Empathy Across a Librar...Rebecca Blakiston
Design thinking puts users at the forefront. It encourages us to practice empathy, observe our surroundings, question assumptions, and identify big problems. It then asks us to prototype and iterate on solutions. Inspired by the power of these concepts, University of Arizona Libraries initiated a library-wide design thinking project. This inclusive, collaborative effort guided strategic initiatives and put user experience in the minds of library employees at all levels.
Presentation at Designing for Digital 2018 in Austin, Texas.
Presentation based on fieldwork research conducted at digital humanities institutions in Europe and the USA; delivered at Click on Knowledge conference in Copenhagen (http://engerom.ku.dk/clickonknowledge/)
Rea Devakos, University of Toronto
This session reports on a focus group methodology built on Dervin’s Sense Making communication methodology. Unlike many focus group and other qualitative research methods, this approach delivers in depth, reliable data quickly. Originally piloted by Dr. Dervin at Ohio State, it has been used at the University of Toronto to study information seeking amongst leaders of student journals. Informal campus leaders, including students, are seldom studied by libraries. Yet they are often deeply engaged in the institution and influence the actions and perceptions of others. The session will outline the methodology and highlight a few key results.
User Experience Webinar 1 - Eye-popping Content: Creating a User-friendly Fra...springshare
You’ve got it all – databases, articles, videos, books, recommended links. So how do you package it in a way that not only satisfies your users’ information needs but encourages browsing? Learn practical techniques and ideas for building a user-friendly and contextual framework for the web while using the resources at your fingertips.
Our shared human experiences are the true connection points between our art and our audiences. The opportunity for conversation lies in our willingness to share these stories with each other, utilising the digital tools that are enabling us to do so more easily and more widely than ever before.
In this thought-provoking and practical workshop session, Vicki Allpress Hill will facilitate a discussion about ways that we can invite, curate, create and distribute digital content in the form of text, images, video and audio in order to share our stories, and those of our audiences, opening the way for conversation as a result.
Vicki will draw on her current work in the area of content marketing with arts organisations here and internationally to present examples of the ways artists and arts organisations are now using digital content to generate audience engagement. As part of this session, you will participate in a creative brainstorming session with your peers to unearth the stories that exist within and around your own organisations.
If you are responsible for developing website, social media, video, email, media or publication content in your organisation, and/or your role is focused on audience development and engagement, this session will be of interest to you.
Live Usability Lab: See One, Do One & Take One HomeStephanie Brown
Presentation for the Connecticut State Library / Continuing Education, September 11, 2008.
This innovative half-day workshop will provide background on usability and define the user experience (UX). We will offer a "live usability lab" with audience assessment of one library web site and provide time and resources to create usability scenarios for YOUR web resources. Attendees will participate in interactive usability testing to evaluate web-based library resources from the user's perspective. You will also develop questions and methodology to assess usability and the UX @ your library!
From Science Librarian to UX Office of OneDebra Kolah
The first user experience or "UX" librarian jobs descriptions started appearing just a few short years ago. Follow my journey from librarian to usability professional.
Digital Fluencies: A Story of Trials & TriumphKimberly Eke
Presentation offered at the Coalition of Networked Information Annual Meeting in Washington, DC on December 13, 2016 about our work with Digital Fluencies using a cc-licensed troll doll theme. :-) #cni16f
Prototype Embrace "Uncase"
Jennifer Aaker
Susie Wise
Corey Ford
Sara Leslie
Margot Sutherland
Enrique Allen
& Many Others
Stanford Graduate School of Business
Hasso Plattner Institute of Design at Stanford
In front of our very eyes the value of UX research methodsAndy Priestner
A presentation I gave on the value of applying User Experience research methods in libraries at the LIASA conference in Johannesburg, South Africa in October 2017.
Nikolas Badminton loves to think about the future. In 2014 people started calling him a futurist. This was probably because he had been talking about the strange future of sex, the Internet of Things in 2020, why software is sexier than advertising, creativity, the collaborative economy, the #thefutureofwork, industrial wearables, surveillance, psychedelics, the connected society, and the quality of life we have with technology
Also available on Google Play - https://play.google.com/store/books/details?id=UeqZBgAAQBAJ
About Nikolas Badminton:
I was born with a curious mind and a restlessness that means that like to engage people. I work with start-ups and brands alike in developing innovative, fresh thinking in product and solution development for mobile/social/digital consumer engagement.
I also judge creative awards shows, develop social media courses, guest lecture Universities and contribute regularly to publications and speak regularly at conferences across North America, including SXSW, ICSC, Marketing Magazine, Deloitte, and BCAMA. In addition to that, I write for The Huffington Post and curates events related to tech, culture and humanity, including Cyborg Camp YVR, From Now, PRODUCT YVR and DARK FUTURES.
Design Thinking for the Masses: Creating a Culture of Empathy Across a Librar...Rebecca Blakiston
Design thinking puts users at the forefront. It encourages us to practice empathy, observe our surroundings, question assumptions, and identify big problems. It then asks us to prototype and iterate on solutions. Inspired by the power of these concepts, University of Arizona Libraries initiated a library-wide design thinking project. This inclusive, collaborative effort guided strategic initiatives and put user experience in the minds of library employees at all levels.
Presentation at Designing for Digital 2018 in Austin, Texas.
Presentation based on fieldwork research conducted at digital humanities institutions in Europe and the USA; delivered at Click on Knowledge conference in Copenhagen (http://engerom.ku.dk/clickonknowledge/)
Rea Devakos, University of Toronto
This session reports on a focus group methodology built on Dervin’s Sense Making communication methodology. Unlike many focus group and other qualitative research methods, this approach delivers in depth, reliable data quickly. Originally piloted by Dr. Dervin at Ohio State, it has been used at the University of Toronto to study information seeking amongst leaders of student journals. Informal campus leaders, including students, are seldom studied by libraries. Yet they are often deeply engaged in the institution and influence the actions and perceptions of others. The session will outline the methodology and highlight a few key results.
User Experience Webinar 1 - Eye-popping Content: Creating a User-friendly Fra...springshare
You’ve got it all – databases, articles, videos, books, recommended links. So how do you package it in a way that not only satisfies your users’ information needs but encourages browsing? Learn practical techniques and ideas for building a user-friendly and contextual framework for the web while using the resources at your fingertips.
Our shared human experiences are the true connection points between our art and our audiences. The opportunity for conversation lies in our willingness to share these stories with each other, utilising the digital tools that are enabling us to do so more easily and more widely than ever before.
In this thought-provoking and practical workshop session, Vicki Allpress Hill will facilitate a discussion about ways that we can invite, curate, create and distribute digital content in the form of text, images, video and audio in order to share our stories, and those of our audiences, opening the way for conversation as a result.
Vicki will draw on her current work in the area of content marketing with arts organisations here and internationally to present examples of the ways artists and arts organisations are now using digital content to generate audience engagement. As part of this session, you will participate in a creative brainstorming session with your peers to unearth the stories that exist within and around your own organisations.
If you are responsible for developing website, social media, video, email, media or publication content in your organisation, and/or your role is focused on audience development and engagement, this session will be of interest to you.
Live Usability Lab: See One, Do One & Take One HomeStephanie Brown
Presentation for the Connecticut State Library / Continuing Education, September 11, 2008.
This innovative half-day workshop will provide background on usability and define the user experience (UX). We will offer a "live usability lab" with audience assessment of one library web site and provide time and resources to create usability scenarios for YOUR web resources. Attendees will participate in interactive usability testing to evaluate web-based library resources from the user's perspective. You will also develop questions and methodology to assess usability and the UX @ your library!
From Science Librarian to UX Office of OneDebra Kolah
The first user experience or "UX" librarian jobs descriptions started appearing just a few short years ago. Follow my journey from librarian to usability professional.
Similar to Digital Empathy: Creating Safe Spaces Online (20)
Using books for research - student habits and perceptions of e-books and prin...Deirdre Costello
Based on research conducted by myself, Donna Lanclos and Lin Lin. Collaborative presentation on how students make format decisions in the research process presented by myself and Kara Kroes Li at ER&L 2018.
Contextual Inquiry is an ethnographic research method that involves in-depth, participant-led sessions where participants lead the researcher through tasks of interest in the environment where they regularly accomplish them.
Search Results are the New Black: How Students Make Decisions D4D 2016Deirdre Costello
Search results have evolved from a portal to a destination. Deirdre will talk about how user expectations are formed on the open web, how students make decisions about library resources, and why we all need to think about search results as one of the most important experiences for our users.
Research findings about the obstacles students face in the research process and some possible interventions to help them overcome those obstacles.
Presented at Computers in Libraries 2016 with Christi Showman Farrar.
Search Results are the New Black: Internet Librarian 2015Deirdre Costello
Presented by Deirdre Costello at Internet Librarian 2015.
Search results have evolved from a portal to a destination unto them- selves. Users are porting expectations from Google, Amazon, and other open web searches to their library experience, including the expectation that they may learn just as much from the search results list as from the resources listed there. Images, snippets and bolded search terms all serve important roles in making search results an important learning opportunity for users. EBSCO's user research team has been conducting ethnographic research on how users interpret search results on both the open web and library resources. They talk about how user expectations are formed on the open web, what users look for to make decisions about library resources, and why we all need to think about our search results as one of the most important user experiences we can craft for our users.
See to believe: capturing insights using contextual inquiryDeirdre Costello
Presented by Deirdre Costello, Kate Lawrence and Melissa Pike to Boston UXPA members on September 18, 2014.
EBSCO's User Research team recently completed an in-depth, ethnography-style study of physicians' research habits, including how they judge credibility, how they learn about the sources they use and what they do with the information they find.
Two researchers and a product manager will talk about the methodology, the project and how the findings influenced a product roadmap. And answer your questions, of course!
When EBSCO's User Research team did a contextual inquiry study with college students, we found that students' skills didn't increase with age or exposure to research but with their motivation.
We don't often use personas, but we found that our findings mapped neatly to everyone's favorite Gryffindors, from the overachiever (spoiler alert: Hermione is the exception, not the rule) to the entrepreneur.
Behind the Curtain: Adapting and Developing Student Digital ResourcesDeirdre Costello
Presented by Deirdre Costello and Christi Showman Farrar at Computers in Libraries 2015.
Presentation focuses on our findings about student research habits and the decisions EBSCO has made based on these findings.
Presented by Deirdre Costello at the 2015 UXLib conference.
A pecha-kucha style presentation (20 slides, 20 seconds each) for UXLib 2015 (http://www.uxlib.org/).
What IS Content Strategy, exactly?
Great question - so glad you asked! A lot of colleges, universities and other large organizations have style guidelines that tell you what gets capitalized when and how to make a department or a team’s name possessive – that’s useful, but it’s not that.
Many organizations also have branding, web design and social media guidelines – rules for which fonts to use and how to represent the organization on the open web. That’s a little closer, but it’s not that either.
Content strategy is the practice of understanding your users – what they’re looking for, how they’re feeling when they’re looking for it and how they process it when they get it – and crafting a strategy for making sure your content suits their needs.
Grazing, Looping & Skimming: Understanding Students' Digital HabitsDeirdre Costello
Presented by Deirdre Costello at the 2014 Internet Librarian conference.
Students have unique information-seeking habits, and during the progression from elementary school to high school, the differences in their skills and abilities can be striking. In this presentation, two user researchers from EBSCO share their journey of learning about student and educator behaviors in today’s digital environment. Participants learn the difference between how various student personas—”grazers, loopers and skimmers”—consume information, and what role emotions play in consumption of user interface design. Surprising findings on how students feel about image-dominant displays and source types is shared, as well as educator views on the “equity issues” present in today’s schools and how those issues impact the role of technology in today’s classrooms. The presenters also discuss the most effective methods for researching students, including their experience applying the video diary method, inspired by researchers at Google.
Presented by Deirdre Costello at the 2014 Charleston Library Conference Lively Lunch.
Discovery is a relatively new concept that has improved previous library search methods - but from a user’s perspective, it still may not be ideal.
Improving the discovery search experience has largely focused on what is being searched but what about how users are searching? Users, especially those from the digital native generation, are accustomed to Google and Wikipedia. If information professionals insist that users learn a different way of searching on discovery products, we risk imposing a poor and unfamiliar experience on those users. The design of discovery products might need to be in harmony with the Google and Wikipedia experiences that are such a natural reflexes for users, so that their overall experience is intuitive and aligns with their mental models and expectations of how the web-based navigation and content behave. During this presentation, we will describe the findings from multiple qualitative research studies about Google and Wikipedia usage, including:
What elements do users respond to positively on Google and Wikipedia?
How are Google and Wikipedia forming user expectations and reinforcing habits?
How do users typically refine their searches in Google (and from what page), and what are their opinions about other search engine sites?
We will also look at other factors that impact user behavior such cognitive styles, cognitive overload/”underload”, multitasking, and user web reading habits. In addition, we will summarize theories on information encountering and points of user engagement/disengagement/reengagement. We will conclude our presentation with an open-floor discussion on how to translate users’ behavior and expectation into features on the discovery system that facilitate and support a true discovery process.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
2. Hello!
I’m Deirdre
Director, UX Research
EBSCO Information Services
on a mission to make libraries as human-centered as possible
You can find me at:
@deirdre_lyon
dcostello@ebsco.com
3. Hello!
I’m Carrie
Head of User Services / User Experience Librarian
CSU San Marcos
on a mission to make libraries as queer and feminist as possible
You can find me at:
@digitalcarrie
cmoran@csusm.edu
4. Hello!
I’m Carl
Customer Experience Operations Manager
Brynmor Jones Library, University of Hull
on a mission to make library physical and digital world collide
You can find me at:
@carlbarrow
C.P.Barrow@hull.ac.uk
6. “You have to look at your service from the point of
view of someone who knows a lot less than you
and see where they’re coming from. You have to
imagine the reasons why they want what they
want. Seeing that causation, seeing the
connection between what someone’s doing now
and all the causation that went before it, that’s
empathy.”
Sumana Harihareswara
Code4lib 2014 Keynote
21. “Empathy comes from the Greek empathetia —
em (into) and pathos (feeling) — a penetration, a
kind of travel. It suggests you enter another
person’s pain as you’d enter another country,
through immigration and customs, border
crossing by way of query: What grows where you
are? What are the laws? What animals graze
there?” - Leslie Jamison
24. Qualitative Session Timeline
Build
Rapport
ProbePivot
High-quality data
comes from a sense of
trust between
researcher and
participant.
Build that rapport by
creating a shared
experience.
There’s a turning
point where the
participant becomes
the teacher.
Find your “pivot
question” and use
your attention to
indicate that shift.
Listen to the
participants’ story -
even if it’s not what
you expected.
Indulge your curiosity.
25. Aces Up Your Sleeve
“Let’s get started” “Tell me more” “Is this organic?”
Can you show
me the last
search you did
for a research
project?
How did you
learn about that?
Uh-huh?
Uh-huh?
Ow wow! Let me
make sure I
captured that.
*Pause ….*
Is that typical
for you?
How often do
you do that?
When was the
last time?
34. Design Choices
Structure ContentInterface
This is your
foundation (IA)
Set up your space in a
way that allows for
easy / familiar nav
(expectations)
Difficult to navigate =
potential negative
feelings
Akin to nonverbal cues
communication
● Accessibility
● Colors
● Images
What are you actually
saying?
● Less is more
● Chunk content
● Why is this here?
Language choices
● Gendered
language
● Jargon
36. In Practice
Build your Idea Board: 10 minutes
✖ 3 non-library sources
✖ Examples that solve problems
expressed by your participant
✖ Elements that might make your
digital space more familiar
37. In Practice
Sketch it out: 15 minutes
✖ Your homepage, or another element
of your library’s digital experience
✖ Incorporate elements from your
session & your idea board
✖ Communication - not quality
38. In Practice
Share:
✖ What do you like about your design?
✖ Where did your ideas come from?
✖ What do you think your colleagues’
response would be?
○ How will you respond to that?