The document provides 20 steps and tools for libraries to provide digital services with limited budgets. It lists free and low-cost options for websites, images, ebooks, surveys, catalogs, translation, analytics, classes, maps, audio/video editing and hosting that libraries can use to enhance their online offerings without spending millions of dollars. The tools highlighted include WordPress, Flickr, Project Gutenberg, Google Forms, Google Maps, Audacity, and many free Google services. The document encourages libraries to try different tools in breakout sessions.

1. library 3.0 services w/o 3.0 million dollars: free and cheap web services for broke libraries Sarah Houghton-Jan Assistant Director @ San Rafael Public Library Author, LibrarianInBlack.net

2. we are broke free = useful

3. 20 steps to a better digital library

4. breakout 1 what free tools do you already use?

8. 7

9. 8

27. breakout 2 try out a tool

38. breakout 3 what challenges face us with pointing users to free ebooks?

52. breakout 4 try a tool you haven’t tried yet.

53. #8: reference tools Multi-platform: LibraryH3lp ($) email: Gmail IM: Meebo VOIP & video chat: Skype texting: Google Voice or AIM hacks Twitter : ask @yourlibrary for help!

58. #9: user support tools Screencasts: Jing Discussion Boards: Google Groups Computer Sharing: LogMeIn or Yuuguu ($)

63. #10: online book clubs Google Groups LibraryThing

65. breakout 5 try a tool you haven’t tried yet.

84. breakout 6 try a tool you haven’t tried yet.

95. breakout 7 try a tool you haven’t tried yet.

108. iPhone 4 vs. HTC Evo

109. #20: lastly, more Google