This group project analyzed organizational issues at FPT University in Ho Chi Minh City through surveys of students and employees. The surveys found average satisfaction ratings of 4/10 for tuition fees and learning environment, 6/10 overall, and 8/10 for professor quality. Analyzing these results through organizational behavior frameworks revealed mismatches between personal and job/organizational fit for many students. Communication and formalization issues also contributed to problems. The group hopes this assignment provides an organizational behavior perspective to improve the university.

1. Le Nguyen Duy Anh
Nguyen Nguyen Quoc Bao
Nguyen Thanh Phan
Tu Trung Chau

2. Essential of organization behavior
Group Assignment
• Topic: Free choice based on selected
organizational issues applied to a chosen
company.
• Our group’s choice: Organization issues in FPT
University, Ho Chi Minh City Department.

3. About FPT Corporation
• FPT: The Financing and Promoting Technology
Corp.
• FPT Corp. was establish on 09. 13. 1998
• FPT Corp. has 10000 staffs and professionals
• FPT Corp. is partner of more than 200 largest
technology corporations in the world.

5. FPT University
• On 09. 08. 2006, FPT University was
established
• Mission: train human and provide high quality
IT majors and other sectors which related to
FPT as well as for the global IT Corp. around
the world and IT enterprises in VN.
• In 2009, FU HCM opened economics majors

7. Current situation of FU HCM through
students and employee’s survey.
• In early 2011, official survey ran by FU HCM to
asses satisfactory rating
1- Why FU? Technological system and quality of
teaching
2- How about the teachers? Generally good
3- Facilities? Not as good as other private universities
4- Supporting? Ineffective, links between FU and
students are weak

8. • In order to have a closer view of the situation,
our group decided to make our own survey
with the participation of class SE0661, SE0761,
SB0762, SB0763, SB0765.
• About 60 students gave their satisfactory
rating to many aspects of FU, in scale of 10, 1
is lowest while 10 is the highest. The average
results are:

9. 1 2 3 4 5 6 7 8 9 Aver
age
Tuition fee 14 3 4 26 12 1 3 4/10
Benefits receive
Quality of 3 5 5 33 12 5 7/10
facilities
Learning 24 3 5 12 14 5 4/10
environment
Quality of 1 3 1 2 12 44 8/10
professors and
lecturer
Average satisfactory rating is 6/10
We can see these results fit well with the official
survey in early 2011

10. Analyze the situation through the
view of Organization behavior, the
good and the bad
• Person- Job fit
• Person- Organization fit
• Hierarchy of need theory
• Communication
• Formalization and centralization:

11. 1- Person- Job fit
• Every student has enough qualities to follow
post-high school education
• Scholarship policy attracts some top students
• Most of students have good family
background, which make studying not their
main priority

12. 2- Person- Organization fit:
• Many students come to FU without
researching much about this university.
• They can’t be shock a lot from the differences
of culture, rules and regulations between FPT
University and other universities.
• More than 60% of FU student will never
graduate, they can not adapt and decide to
leave school before finishing that.

13. Hierarchy of need theory
• Almost all of student in FU are at the 3rd or 4th
level, social and esteem.
• FU can definitely satisfy the 2 first level of
need.
• 3rd level, social are barely satisfied
• 4th and 5th needs are almost dissatisfied.

14. Communication
• Advanced communication methods using CMS
and Mail system.
• Feedback system
• Low number of students in a class enhances
interaction between students and lecturer
• CMS system is not organized well, while many
students underestimate the importance of
mail system. Example: Tuition fee incident of
summer semester.

15. Formalization and centralization
• Many dysfunctional conflicts come from this.
• FU have relatively high level of formalization,
rules , many regulations, inflexibility are the
problems.
• every question, every request comes straight
to a single person.
• Dysfunctional conflicts only cause problems to
organizations.

16. Message
• As senior students of this university said, FU
has been changing a lots since established.
But there is still a long way to go and require a
lot of effort. Through this sort assignment, our
group hope that everyone can get an OB view
of our University and contribute to improve it.

17. References
Information from fpt.edu.vn
Knowledge from Essentials of OB, 10th edition,
Stephen P. Robins and Timothy A. Judge

18. Thanks for your listening