The document outlines differences between formal and informal emails. Formal emails use standard English, complete words, and passive voice. They avoid abbreviations. Informal emails use colloquial language, contractions, abbreviations, active voice, and emoticons. The document also provides examples of formal versus informal words that could be used in emails.

2. Formal emails
 Uses standard English words eg reply, business.
 Complete forms are frequent (“do not” instead of
“Don’t”)
 No abbreviations are allowed. (asap)
 Passive voice is frequently used. Eg: The goods were
delivered last Tuesday.

3. Informal emails
 Use colloquial Language: gonna, ‘cause.
 Contractions are frequent: don’t, hasn’t.
 Abbreviations or short forms: asap, TV.
 Use active forms: They delivered the goods last
Tuesday.
 Use emoticons and smileys  

4. Formal and Informal Language
Formal words Informal words
 To request
 Requirements
 Further
 To verify
 To contact
 To postpone
 To regret
 To assist
 To receive
 To ask for
 Needs
 More
 To check
 To get in touch with
 To put off
 To be sorry
 To help
 To get