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Global	
  Talent	
  Development	
  
April	
  2015	
  
CICOM	
  BRAINS	
  Inc.	
  
© CICOM BRAINS Inc.
Personalization
Ø Talent  development  rather  than  skill  transfer
Ø Focus  on  influencers  (top  management  /  leaders)
Ø Emphasize  self  awareness  and  individual  goal  setting
-­‐  Hogan  Personality  Inventory  (Approach  to  work  &  other  people)
-­‐  Hogan  Development  Survey  (ʻ‘Derailersʼ’  that  emerge  during  times  of  stress)
-­‐  Motives,  Values,  Preferences  Inventory  (Personal  goals,  interests,  and  drivers)
-‐‑‒  Hogan  Business  Reasoning  Inventory
-‐‑‒  Matrigma
Assessment
&  feedback
Assessment  on:
Personality
Reasoning  Ability  (Problem	
  Solving,	
  Logical	
  Thinking,	
  Stress	
  Management)	
  
  
Training
group  work
Personal
development  
plan
Applica@on	
  to	
  
the	
  workplace	
  
Follow-‐‑‒up
session
© CICOM BRAINS Inc.
Hybrid  Learning
1.  New  way  of  training  (CICOM  BRAINS  method)
Video  Lecture Class  Session
Output
Efficiency
Training  time
Simplified	
  opera@ng	
  system	
  
	
  	
  (The	
  Academy)	
  
Know-‐‑‒how  on  flipped  classroom  training
l  Learning  regardless  of  time  and  place
l  Providing  multiple  viewings  of  content
l  Consistent  content  in  any  language
l  Measures  to  make  training  more  active  and  engaging
l  Delivered  by  the  same  instructor  as  in  the  video
l  Practice  based  class  activities
2.  Strong  capabilities  in  content  development
l   Highly  qualified  instructors  and  quality  video  content
l Large  selection  (50  courses  as  of  March  2015)  
l Multilingual  support  (Starting  in  2015)
3.  Our  plans
l  Increase  the  number  of  courses
l  Expand  services  throughout  Asia  (international  staff  training  in  English  and  Chinese)
© CICOM BRAINS Inc.
Sales  Enhancement
Sales  Reps
Mentors
Follow-‐‑‒Up  Training
1  Day
UPC  Mentor  Training
2  Days
On-­‐the-­‐job	
  
training	
  3  Months
On-‐‑‒the-‐‑‒job
  training
• Visit  customers  
together
• Coaching  sessions
Assessment
UPC  Skill  Training  
Learn  UPC  
1  Day  
+
  Role  Play
In	
  real	
  world	
  	
  
scenarios
0.5  Day
<  Expected  Outcome  >
l For  individual  sales  reps
-­‐  Understand  steps  and  actions
-­‐  Think  like  a  partner  (not  a  vender)
-­‐  Gain  long-‐‑‒term  customer  loyalty
l For  managers  or  trainers
-­‐  Easy  to  train  junior  sales  people
-­‐  Organize  and  clarify  key  sales  skills
l For  sales  organizations
-­‐  Develop  benchmark  skills
-­‐  Build  sales  knowledge  throughout  the  organizationØ UPC  Sales  Training  Program:  Overview
Ø Key  Concept  
Follow-‐‑‒Up  Training
1  Day
© CICOM BRAINS Inc.
Cross-‐‑‒Cultural  Fit
Ø Prepare  to  deal  with  different  cultures  using  Hofstede  6-‐‑‒D  model  
Ø Focus  on  communication  to  develop  multinational  capabilities
Ø Develop  management  skills  through  personal  coaching  during  the  initial  stage  of  foreign  assignment
Cultural  Compass
The  culture  compass  helps  to  
make  you  aware  of  potential  
cultural  pitfalls  and  to  
increase  your  effectiveness  in  
dealing  with  those  being  born  
and  raised  in  your  country  of  
interest.
IRC
Assess  intercultural  capabilities  over  4  dimensions
•  Intercultural  Sensitivity
•  Intercultural  Communication
•  Building  Commitment
•  Managing  Uncertainty
Training
Coaching
IRC
(2nd)
• Learn  theory
• Case  study
• Country  specific  
    exercises  IRC
(1st)
Cultural  
Compass
  
Pre-‐‑‒Departure Post-‐‑‒Departure
Case  Studies
6
© CICOM BRAINS Inc.
Case  1  :  Logistics  sector  
Ø  Participants:  Regional  Managers  in  Southeast  Asia
Ø  Goal:  Executive  Development
Ø  Overview:  
GROWTH  PHASE MANAGEMENT  REQUIREMENTS TRAINING  CURRICULUM  
Global  business  
management  
Ø Management  of  SBU  Global  Business
-‐‑‒  Business  Model  Creation
-‐‑‒  Global  Level  New  Business
-‐‑‒  Global  SBU  Investment  Decision  Making  
Expanding  into  
regional  markets
Ø Management  of  Regional  Business
-‐‑‒  Regional  Strategy,  Investment
-‐‑‒  Regional  Strategic  Team  Management
-‐‑‒  Global  Human  Resource  Development
Crea@ng	
  new	
  business	
  &	
  
expanding	
  exis@ng	
  
business	
Ø Leadership  in  Planning  &  Creating  New  Business
-‐‑‒  Strategic  New  Business  Planning
-‐‑‒  Strong  Leadership
-‐‑‒  Strategic  Investment  Plan
Existing  business  
management
Ø Good  Management  of  Existing  Business
-‐‑‒  P/L  Management
-‐‑‒  Labor  Management,  H/R  Management
-‐‑‒  Compliance  
3rd    STEP-‐‑‒UP
2nd    STEP-‐‑‒UP
Ø New	
  Business	
  Model	
  CreaAon	
  
Ø Strategic	
  Investment	
  &	
  Finance	
  (M&A,	
  Project	
  Finance)	
  	
  
Ø CreaAng	
  New	
  Market	
Ø Global	
  Business	
  Strategy	
Ø Global	
  OrganizaAon	
  Management	
Ø Management	
  Problem	
  Solving	
  CapabiliAes	
  
Ø InnovaAon	
  Strategy	
  	
  
Ø OrganizaAon	
  Management,	
  NegoAaAon	
Ø Problem	
  Solving	
  
Ø Strategic	
  Thinking,	
  Leadership	
Ø AccounAng	
  Skills	
Ø Market	
  Analysis	
Ø Business	
  SimulaAon	
1st    STEP-‐‑‒UP
© CICOM BRAINS Inc.
Case  2  :  Chemical  sector
Ø  Participants:  All  New  Managers  (3rd  phase  of  Regional  Management  Training)
Ø  Goal:  Innovation  Mindset  &  Skills
Ø  Overview:      
SUBJECT CONTENTS TRAINING  OBJECTIVES
DAY  1
Learn  from  our  
history
Ø Talk  by  keynote  speaker/  Video
Ø Discussion
-‐‑‒Success  factors
-‐‑‒What  we  have  to  learn?
-‐‑‒What  is  innovation  to  us?
Ø Internal  case  studies
• Understand  why  innovation  is  important  by  learning  
the  companyʼ’s  history  and  itʼ’s  past  projects
• Understand  the  companyʼ’s  medium-‐‑‒term  
management  plan  “Change  &  Innovation”
Innovation  theories
&
Idea  generation
Ø Lecture:
-‐‑‒Innovation  as  recombination
-‐‑‒Six  types  of  innovation
Ø Discussion:  Innovative  ideas  prepared  by  participants
• Study  different  types  of  innovation  and  case  
examples
• Think  of  how  the  business  can  be  developed  in  the  
future
DAY  2
How  to  execute  
innovation
Ø Case  Study  :  “Innovative  Organization  –  Involving  Team  as  
a  Leader”
Ø Lecture:  Change  Management
Ø Action  Planning
Ø Presentation
•  Learn  theory  of  organizational  change  while  
executing  innovation
•  Create  a  future  action  plan
© CICOM BRAINS Inc.
Case  3  :  FMCG  sector
Ø  Participants:  Managers  in  China,  Hong  Kong  &  Taiwan
Ø  Goal:  Leadership  Development
Ø  Overview:  
SUBJECT COURSE  OVERVIEW TRAINING  OBJECTIVES
Understanding  Leadership
(Phase  1  over  2  days)
Ø Differences  between  leaders  &  managers
Ø Leadership  factors
Ø Understanding  one's  own  leadership  style
-‐‑‒  Leadership  theory  
-‐‑‒  Hogan  Assessment(Leadership  personality  assessment  /  
feedback)
•  Learn  the  basics  of  leadership
•  Understand  oneʼ’s  own  strengths  and  
weaknesses  through  Hogan  assessment
Leadership  Experience  
through  Virtual  Project
(over  approx.  3  months)
Instructor  acting  as  coach
Ø Scenario  making
-‐‑‒  Understanding  the  current  situation
-‐‑‒  Setting  the  task
Ø Group  project
-‐‑‒  Task  setting
-‐‑‒  Practice
-‐‑‒  Individual  coaching
•  Group  project  planning  and  leadership  
practicing
•  Review  &  improve  leadership  skills  through  
coaching
Leadership	
  Reinforcement	
  
Training(over	
  2	
  days)	
Ø Review  Virtual  Project
Ø Case  study  &  role  plays
Ø Group  project  presentation  
Ø Feedback    session
•  Leadership  reinforcement  through  group  
project  &  case  study
•  Create  leadership  development  plan
© CICOM BRAINS Inc.
Asian	
  Network	
10
CICOM	
  BRAINS	
  Inc.	
  (HQ)/	
  CICOM	
  BRAINS	
  Learning	
  Media	
  Inc.	
CICOM	
  BRAINS	
  (Asia)	
  Pte.	
  Ltd.	
CICOM	
  BRAINS	
  (Shanghai)	
  Co.,	
  Ltd.	
CICOM	
  BRAINS	
  UBCL	
  CO.,	
  LTD.	
7th	
  Floor,	
  Akihabara	
  Daibiru,	
  1-­‐18-­‐13,	
  Soto-­‐kanda,	
  Chiyoda-­‐ku,	
  Tokyo	
  101-­‐0021,	
  Japan	
  
Email:	
  hrd@cicombrains.com	
  
Level	
  30	
  Six	
  BaYery	
  Road	
  Singapore	
  049909	
  
Email:	
  cba@cicombrains.com	
7th	
  Floor,	
  Hang	
  Seng	
  Bank	
  Tower,	
  1000	
  Lujiazui	
  Ring	
  Road,	
  Pudong	
  New	
  Area,	
  Shanghai	
  200120,China	
  
Email:	
  cbs@cicombrains.com	
68/27,North	
  Sathorn	
  Road,	
  Silom,	
  Bangrak,	
  Bangkok	
  10500,	
  Thailand	
  
Email:	
  cbubcl@cicombrains.com

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HRD in foreign organizations:CICOM BRAINS Inc.

  • 1. Global  Talent  Development   April  2015   CICOM  BRAINS  Inc.  
  • 2. © CICOM BRAINS Inc. Personalization Ø Talent  development  rather  than  skill  transfer Ø Focus  on  influencers  (top  management  /  leaders) Ø Emphasize  self  awareness  and  individual  goal  setting -­‐  Hogan  Personality  Inventory  (Approach  to  work  &  other  people) -­‐  Hogan  Development  Survey  (ʻ‘Derailersʼ’  that  emerge  during  times  of  stress) -­‐  Motives,  Values,  Preferences  Inventory  (Personal  goals,  interests,  and  drivers) -‐‑‒  Hogan  Business  Reasoning  Inventory -‐‑‒  Matrigma Assessment &  feedback Assessment  on: Personality Reasoning  Ability  (Problem  Solving,  Logical  Thinking,  Stress  Management)     Training group  work Personal development   plan Applica@on  to   the  workplace   Follow-‐‑‒up session
  • 3. © CICOM BRAINS Inc. Hybrid  Learning 1.  New  way  of  training  (CICOM  BRAINS  method) Video  Lecture Class  Session Output Efficiency Training  time Simplified  opera@ng  system      (The  Academy)   Know-‐‑‒how  on  flipped  classroom  training l  Learning  regardless  of  time  and  place l  Providing  multiple  viewings  of  content l  Consistent  content  in  any  language l  Measures  to  make  training  more  active  and  engaging l  Delivered  by  the  same  instructor  as  in  the  video l  Practice  based  class  activities 2.  Strong  capabilities  in  content  development l   Highly  qualified  instructors  and  quality  video  content l Large  selection  (50  courses  as  of  March  2015)   l Multilingual  support  (Starting  in  2015) 3.  Our  plans l  Increase  the  number  of  courses l  Expand  services  throughout  Asia  (international  staff  training  in  English  and  Chinese)
  • 4. © CICOM BRAINS Inc. Sales  Enhancement Sales  Reps Mentors Follow-‐‑‒Up  Training 1  Day UPC  Mentor  Training 2  Days On-­‐the-­‐job   training  3  Months On-‐‑‒the-‐‑‒job  training • Visit  customers   together • Coaching  sessions Assessment UPC  Skill  Training   Learn  UPC   1  Day   +  Role  Play In  real  world     scenarios 0.5  Day <  Expected  Outcome  > l For  individual  sales  reps -­‐  Understand  steps  and  actions -­‐  Think  like  a  partner  (not  a  vender) -­‐  Gain  long-‐‑‒term  customer  loyalty l For  managers  or  trainers -­‐  Easy  to  train  junior  sales  people -­‐  Organize  and  clarify  key  sales  skills l For  sales  organizations -­‐  Develop  benchmark  skills -­‐  Build  sales  knowledge  throughout  the  organizationØ UPC  Sales  Training  Program:  Overview Ø Key  Concept   Follow-‐‑‒Up  Training 1  Day
  • 5. © CICOM BRAINS Inc. Cross-‐‑‒Cultural  Fit Ø Prepare  to  deal  with  different  cultures  using  Hofstede  6-‐‑‒D  model   Ø Focus  on  communication  to  develop  multinational  capabilities Ø Develop  management  skills  through  personal  coaching  during  the  initial  stage  of  foreign  assignment Cultural  Compass The  culture  compass  helps  to   make  you  aware  of  potential   cultural  pitfalls  and  to   increase  your  effectiveness  in   dealing  with  those  being  born   and  raised  in  your  country  of   interest. IRC Assess  intercultural  capabilities  over  4  dimensions •  Intercultural  Sensitivity •  Intercultural  Communication •  Building  Commitment •  Managing  Uncertainty Training Coaching IRC (2nd) • Learn  theory • Case  study • Country  specific      exercises  IRC (1st) Cultural   Compass   Pre-‐‑‒Departure Post-‐‑‒Departure
  • 7. © CICOM BRAINS Inc. Case  1  :  Logistics  sector   Ø  Participants:  Regional  Managers  in  Southeast  Asia Ø  Goal:  Executive  Development Ø  Overview:   GROWTH  PHASE MANAGEMENT  REQUIREMENTS TRAINING  CURRICULUM   Global  business   management   Ø Management  of  SBU  Global  Business -‐‑‒  Business  Model  Creation -‐‑‒  Global  Level  New  Business -‐‑‒  Global  SBU  Investment  Decision  Making   Expanding  into   regional  markets Ø Management  of  Regional  Business -‐‑‒  Regional  Strategy,  Investment -‐‑‒  Regional  Strategic  Team  Management -‐‑‒  Global  Human  Resource  Development Crea@ng  new  business  &   expanding  exis@ng   business Ø Leadership  in  Planning  &  Creating  New  Business -‐‑‒  Strategic  New  Business  Planning -‐‑‒  Strong  Leadership -‐‑‒  Strategic  Investment  Plan Existing  business   management Ø Good  Management  of  Existing  Business -‐‑‒  P/L  Management -‐‑‒  Labor  Management,  H/R  Management -‐‑‒  Compliance   3rd    STEP-‐‑‒UP 2nd    STEP-‐‑‒UP Ø New  Business  Model  CreaAon   Ø Strategic  Investment  &  Finance  (M&A,  Project  Finance)     Ø CreaAng  New  Market Ø Global  Business  Strategy Ø Global  OrganizaAon  Management Ø Management  Problem  Solving  CapabiliAes   Ø InnovaAon  Strategy     Ø OrganizaAon  Management,  NegoAaAon Ø Problem  Solving   Ø Strategic  Thinking,  Leadership Ø AccounAng  Skills Ø Market  Analysis Ø Business  SimulaAon 1st    STEP-‐‑‒UP
  • 8. © CICOM BRAINS Inc. Case  2  :  Chemical  sector Ø  Participants:  All  New  Managers  (3rd  phase  of  Regional  Management  Training) Ø  Goal:  Innovation  Mindset  &  Skills Ø  Overview:       SUBJECT CONTENTS TRAINING  OBJECTIVES DAY  1 Learn  from  our   history Ø Talk  by  keynote  speaker/  Video Ø Discussion -‐‑‒Success  factors -‐‑‒What  we  have  to  learn? -‐‑‒What  is  innovation  to  us? Ø Internal  case  studies • Understand  why  innovation  is  important  by  learning   the  companyʼ’s  history  and  itʼ’s  past  projects • Understand  the  companyʼ’s  medium-‐‑‒term   management  plan  “Change  &  Innovation” Innovation  theories & Idea  generation Ø Lecture: -‐‑‒Innovation  as  recombination -‐‑‒Six  types  of  innovation Ø Discussion:  Innovative  ideas  prepared  by  participants • Study  different  types  of  innovation  and  case   examples • Think  of  how  the  business  can  be  developed  in  the   future DAY  2 How  to  execute   innovation Ø Case  Study  :  “Innovative  Organization  –  Involving  Team  as   a  Leader” Ø Lecture:  Change  Management Ø Action  Planning Ø Presentation •  Learn  theory  of  organizational  change  while   executing  innovation •  Create  a  future  action  plan
  • 9. © CICOM BRAINS Inc. Case  3  :  FMCG  sector Ø  Participants:  Managers  in  China,  Hong  Kong  &  Taiwan Ø  Goal:  Leadership  Development Ø  Overview:   SUBJECT COURSE  OVERVIEW TRAINING  OBJECTIVES Understanding  Leadership (Phase  1  over  2  days) Ø Differences  between  leaders  &  managers Ø Leadership  factors Ø Understanding  one's  own  leadership  style -‐‑‒  Leadership  theory   -‐‑‒  Hogan  Assessment(Leadership  personality  assessment  /   feedback) •  Learn  the  basics  of  leadership •  Understand  oneʼ’s  own  strengths  and   weaknesses  through  Hogan  assessment Leadership  Experience   through  Virtual  Project (over  approx.  3  months) Instructor  acting  as  coach Ø Scenario  making -‐‑‒  Understanding  the  current  situation -‐‑‒  Setting  the  task Ø Group  project -‐‑‒  Task  setting -‐‑‒  Practice -‐‑‒  Individual  coaching •  Group  project  planning  and  leadership   practicing •  Review  &  improve  leadership  skills  through   coaching Leadership  Reinforcement   Training(over  2  days) Ø Review  Virtual  Project Ø Case  study  &  role  plays Ø Group  project  presentation   Ø Feedback    session •  Leadership  reinforcement  through  group   project  &  case  study •  Create  leadership  development  plan
  • 10. © CICOM BRAINS Inc. Asian  Network 10
  • 11. CICOM  BRAINS  Inc.  (HQ)/  CICOM  BRAINS  Learning  Media  Inc. CICOM  BRAINS  (Asia)  Pte.  Ltd. CICOM  BRAINS  (Shanghai)  Co.,  Ltd. CICOM  BRAINS  UBCL  CO.,  LTD. 7th  Floor,  Akihabara  Daibiru,  1-­‐18-­‐13,  Soto-­‐kanda,  Chiyoda-­‐ku,  Tokyo  101-­‐0021,  Japan   Email:  hrd@cicombrains.com   Level  30  Six  BaYery  Road  Singapore  049909   Email:  cba@cicombrains.com 7th  Floor,  Hang  Seng  Bank  Tower,  1000  Lujiazui  Ring  Road,  Pudong  New  Area,  Shanghai  200120,China   Email:  cbs@cicombrains.com 68/27,North  Sathorn  Road,  Silom,  Bangrak,  Bangkok  10500,  Thailand   Email:  cbubcl@cicombrains.com