John McPhee, VP of Formic Media, presents Facebook and Twitter marketing strategies to help obtain more fans, followers, engagement and online visibility. Additionally, McPhee also shares social media and reporting tools.
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Facebook & Twitter Strategies for Small Business Owners
1. Facebook & Twitter Strategies for
Busy Professionals & Small
Business Owners
Presented by:
John McPhee, Vice President
503-517-9059 x122| johnm@formicmedia.com
@jwmcphee | Facebook.com/FormicMediaInc
2. Formic Background
Launched in 2008 to service small business & partners
Incubated by Anvil Media, enterprise SEM agency
Provide SEO, PPC & social media services
Team is Google AdWords & Google Analytics certified
(Microsoft Accredited as well)
Focus on education (monthly Seminar Series)
3. Agenda
Small Business Social Media Stats
Facebook Strategies
Twitter Strategies
Tools
Reporting
4. Social Media Trends: Shift in Small
Business Behavior
http://ariherzog.com/small-business-social-media/
5. Social Media Trends: Shift in Small
Business Behavior
http://ariherzog.com/small-business-social-media/
6. Social Media Trends: Shift in Small
Business Behavior
http://ariherzog.com/small-business-social-media/
7. Social Media Trends: Shift in Small
Business Behavior
http://ariherzog.com/small-business-social-media/
8. Social Media Trends: Shift in Small
Business Behavior
http://ariherzog.com/small-business-social-media/
9. Social Media Trends: Shift in Small
Business Behavior
http://ariherzog.com/small-business-social-media/
13. Facebook: Strategies
Show your human side through
Entertaining posts
Personal photos (whatever you feel comfortable with)
Share some details about your personal side
Interests, hobbies, etc.
Share your experiences
Tip: Use the 80/20
rule for biz vs.
personal posts
14. Facebook: Strategies
Become a content machine
Create unique, engaging and valuable posts on a regular
basis
Change up the media you post
Video, images
Tip: Use an
editorial calendar
15. Facebook: Strategies
Create engagement with dialogue
ALWAYS take the time to respond to comments and thank
your fans for participating in the conversation
People love to talk about themselves, so engage with your
fans appropriately
Tip: Ask for feedback or
suggestions from your
fans
16. Facebook: Strategies
Create regular calls to action
Post valuable content and ask your fans to “click” or
“watch”
Offer discounts or deals
Ask fans to sign up for your newsletter
Tip: Start with free calls
to action, then move to
more of a commitment
17. Facebook: Strategies
Make “spreading the word” easy for fans
Create contests
Offer a deal or promotion
Reward fans for inviting friends
Tip: Make the contest about
the fans, not about your
brand/products
18. Facebook: Strategies
Encourage “fan to fan” interactions
Give your fans a chance to get to know each other
Create a “fan of the week” opportunity
Recognize top contributors
Tip: Recognize your fans and
they immediately become
more engaged
19. Facebook: Strategies
Don’t forget about branding
Use your brand to create familiarity when fans travel
between your website and Facebook page
Another theory: make your Facebook page different, to
give fans a different experience than your site
Tip: Stay within your brand
guidelines (colors, fonts, etc)
20. Facebook: Strategies
Set your fans’ expectations up front
Let them know your intentions for your Facebook page
To create a community?
To showcase new products?
To offer thought leadership?
21. Facebook: Strategies
Tip: Create an internal Facebook
mission, then execute your
strategy following the mission
25. Facebook: Advertising
Facebook Advertising:
Step One: Design Your Ad
Destination
• Pages
• Applications
• Events
• Places
26. Facebook: Advertising
Facebook Advertising:
Step One: Design Your Ad
Ad Types
• Sponsored Stories
“Get more distribution for the News Feed stories published about
your Page, Place or App. Always includes either a story about the
viewer's friends or a story about your Facebook Page posts.”
27. Facebook: Advertising
Facebook Advertising:
Step One: Design Your Ad
Ad Types
• Facebook Ads
“Promote a Facebook Page, Event, App, other destination on
Facebook, or your own website. You can specify a custom
message and call-to-action. Relevant actions from the viewer's
friends will automatically be shown to build word-of-mouth
awareness.”
28. Facebook: Advertising
Facebook Advertising:
Step One: Design Your Ad
URL
• Destination URL
“Specify the web page that users should be sent to when they
click on your Facebook ad. Make sure your ad and the target
page are related. Ideally, the Destination URL should allow
users to take action on what caught their interest in your ad.”
29. Facebook: Advertising
Facebook Advertising:
Step One: Design Your Ad
Ad Creative
• Title
• If advertising a Page the ad title will always be the
name of that page
• Body
• 135 characters maximum (currently reducing this to
90 characters)
• Include a call to action
• Image
• 110 pixels wide x 80 pixels tall
• Should have an aspect ratio of 4:3 or 16:9
• Uploads must be less than 5 kilobytes
42. Twitter: Strategies
Join a conversation
Answer a question
Ask your followers a question
Participate in a topic your followers are discussing
But, don’t…
Force the conversation
Try to change the topic
63. Thank you!
John McPhee
@jwmcphee
Facebook.com/FormicMediaInc
johnm@formicmedia.com
503.517.9059 x122
Editor's Notes
http://ariherzog.com/small-business-social-media/
Example of Guy Kawasaki’s FB page80/20 rule: 80% biz posts/20% personal
Use engaging images & headlinesTip: create an editorial calendar which outlines the type of content you’ll be posting
Tip: start with providing free video content or a blog post and ask your fans to read/watch and provide feedbackNext, ask them to sign up for your newsletterNext, tell them about your latest deals with a link back to your site to purchase
Tip: get to know your fans and understand what they would like in a contest. If you get them engaged they are more likely to sign up and spread the word.
By doing this, it will help attract the right audience and get them to engage how you want