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FY 2006 Managers' Internal Control Program Conference  December 1, 2005 Financial Improvement Initiative (FII)  Process Flow Development
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Agenda
What governs process flows Organization &  Infrastructure Policies & Procedures Management  Control People Information  Systems
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Process flow Objectives
Preparation  Preparation includes: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problem Disbursements Process flow required information Section 1.  GENERAL INFORMATION 1.1  Activity Name   1.2  Activity Location   1.3  Primary Point of Contact  (POC)   1.3a  POC Phone   1.3b  POC Email   1.4  Submission Date   1.5  Select the function in which you will be providing information.   Funding   Commitment   Obligation   Expenses   Billings   Collections   Undelivered  Orders Validation   Outstanding Travel Order Validation   Inventory     Reimbursable Work Orders   Travel Card Reconciliation   Liquidations   Contract Reconciliation         1.6  Provide a process flow diagram or a detailed written explanation of the process.  Also, indicate the steps in the process in which documentation or reports are produced by writing the report name by the associated step.                                           Based on the selected process, please answer the questions in the following sections.
  Process flow required information  (Cont.) Section 2. INFORMATION SYSTEMS 2.1  List each information system used by your activity to execute this process. No. System Name System Acronym Organization / Activity System Status (Continuing, Legacy, or New Development) 1         2         3         2.2  Select the primary function each system performs by placing the number of the system identified in 2.1.             Acquisition   General Ledger Management   Payroll   Travel   Benefit   Guaranteed Loans   Property Management   Cost Management   Human Resources   Receivables Management   Direct Loan   Inventory   Reporting   Funds Management   Managerial Cost Accounting   Revenue   Grants   Payment Management   Seized and Forfeited Property   2.3  Select the secondary, or sub-function(s), each system performs by placing the number of the system identified in 2.1.   Budget Execution   Debt Management   Management Information   Budget Formulation   Defense Working Capital   Military Pay   Cash Accountability   Departmental Reporting   Trust Fund Accounting   Disbursing   Contract/Vendor Pay   General Funds   Transportation Payment   Travel Payment   Civilian Pay   Security Assistance   Other:   2.4  Has your activity reported any System Change Requests (SCR) related to this process? Yes No
  Process flow required information  (Cont.) Section 2.  INFORMATION SYSTEMS (Cont.) 2.4a  If yes, provide the following functional information about each SCR. SCR Number and Title System Name Date SCR is scheduled to be in production Effect SCR will have on process         2.4b If yes, provide the following resource information about each SCR.  SCR Number and Title Number of Full Time Employees (FTE) Assigned to SCR Number of Contractors Assigned to SCR Total Cost of SCR                 2.5  If reports are generated during the execution of this process, provide the following information about each report.  Please attach a sample of each report to this template. System Name Report Name Title and Organization of Report Reviewer  Type of Information Provided by Report                         2.5a   For each report, identify the frequency in which it is generated and the location in which the report is filed for analytical purposes. Report Name Frequency Generated Location Report is Filed                   If you have not completed the Financial Systems Data Call Template, complete the template and submit it with this template.
  Process flow required information  (Cont.) Section 3.  MANAGEMENT CONTROL 3.1  List the assessable units associated with this process.   3.2  Identify disciplinary action plan(s) established to respond to violations in code of conduct and/or ethics.   3.3   Are assessments performed to identify risks associated with this process? Yes No 3.3a  If yes, what are the identified risks associated with this process?   3.3b If yes, also identify how often risk assessments are conducted for this process. Semi-annual Annual Biennial Other 3.3c.  If Other, please specify frequency.   3.4  Identify the risk mitigation strategies set forth for this process.  
Process flow required information  (Cont.) Section 3.  MANAGEMENT CONTROL (Cont.) 3.5  Identify the preventive control activities utilized during this process. Preventive Controls Control Over Physical and Intellectual Assets   Separation of Duties   Proper Approval   Policies and Procedures   Other   3.6  Identify the detective control activities utilized during this process. Detective Controls Reviews / Reconciliations   Audits / Management Reviews   Monitoring   Physical Inventories   Other  
Process flow required information  (Cont.) Section 3.  MANAGEMENT CONTROL (Cont.) 3.7  Identify the methods used to communicate management control-related issues.   3.8  Identify the measurable goals related to this process and the corrective action plan designed to improve the process if goals are not achieved.   3.9  Is there a regular monitoring practice in place to ensure consistency and effectiveness of policies and procedures in its applicability to your current process? Yes No 3.9a  If yes, describe the monitoring practice(s).       3.9b  If yes, identify how often the policies and procedures are monitored and updated. Semi-annual Annual Biennial Other 3.9c  If Other, please specify frequency.    
Process flow required information  (Cont.) Section 4.  POLICIES AND PROCEDURES 4.1  Identify the person who manages/implements the policies and procedures of the process within your activity and the method in which policy and procedural changes are communicated. POC Title Method of Communication             4.2  Identify the entities or guidance that dictate this process within your activity.     Legislation Mandated by the Congress   DoD, Inspector General (DoD, IG)   Requirements by the Office of Management and Budget (OMB)   General Accountability Office (GAO)   Department of Defense (DoD)   Marine Corps (MCO, MCBul, MCAdmin, etc.)   In-house development of policies and procedures   Other: 4.3  Identify the Standard Operating Procedure(s) (SOP) and/or desktop procedure(s), or other policies that govern your process.  Please provide a website in which documentation can be found or attach all applicable document(s).   4.4  Is your activity responsible for communicating policy / procedural changes to an external activity / agency? Yes No 4.4a  If yes, please specify the external activity / agency name, point of contact, method of communication, and purpose of communication. Activity/Agency Name POC Method of Communication Purpose of Communication                         4.5  List source documents / forms / any kind of financial documents that are used by your command to initiate this process.  
Process flow required information  (Cont.) Section 5.  ORGANIZATION AND INFRASTRUCTURE 5.1  Attach a detailed organization chart for your activity.          5.2  Identify the responsible personnel involved in each step of the process. Title of Responsible Personnel Step in Process Performed     5.3  Identify which steps in the process are dependent upon each other.   5.4  Describe how the status of the process is communicated and disseminated between external activities or internal personnel.   5.5  Describe the actions taken when another activity or internal personnel delay steps within the process.  
Process flow required information  (Cont.) Section 6.  PEOPLE 6.1  List the series and grade required of personnel to perform the various duties throughout this process. Job Description Series Grade             6.2  Identify the skill set and skill level required of personnel to perform each step within the process.  Defined the skill level as low, medium, or high. Step Skill Set Skill Level             6.3  List the training available for each role within the process, and the frequency at which training is provided.  Role Training Frequency of Training        6.3a  Identify the required training provided for this process.   6.4  Identify the number of people required to perform each task within the process and the number of people your activity currently uses to complete each task. Task Number of People Required Number of Current People       6.5  Provide the turnover rate for your activity.       6.6  Identify certifications required to perform tasks within the process. Task Certification        
Site Selection
Select facilitators ,[object Object],[object Object],[object Object],[object Object]
Select facilitators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Facilitation  –  Documenting processes involves asking pointed questions to obtain specific answers or output.
Request subject matter experts ,[object Object],[object Object],[object Object]
Standard flowchart shapes Indicates a process or action Indicates a decision or determination   Indicates the receipt of a document   Indicates a step in a process that is a Management Control Point (MCP)   Indicates a possible outcome of a decision   Indicates the continuation of a process flow to another process flow Indicates the continuation from another process flow   Indicates the end of a process   Indicates the direction of the process   Indicates simultaneous action between multiple swim lanes   ,[object Object],[object Object],[object Object]
  Sample Process Flow Process flows provide a graphical depiction of the  specific functions that are carried out by respective personnel within the process  1 Receive request for supplies or services 2 Sign the appropriate acceptance form in  Appendix B 3 Forward acceptance form to Comptroller/ Delegate MCP Performing Activity Funds Manager / Accounting Personnel 9 Receive copy of  completed form 11 Complete the DTJ reconciliation process in  Appendix C 10 Record obligations in  SABRS Continue from  reconciliation process End Process Comptroller/Delegate 7 Make corrections to the form 8 Forward copy of  acceptance form to the Funds Manager/ Accounting Personnel 6 Contact providing Activity for  corrective action 5 Determine whether form is  completed correctly Yes MCP No 4 Receive acceptance Form
Process Example  #1 Determined Need #2 Submit Requirement #3 Award Contract
What we found  ,[object Object],[object Object],[object Object]
Next steps  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
End results  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The complete package  Contract Award
Questions

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Flowcharting Process

  • 1. FY 2006 Managers' Internal Control Program Conference December 1, 2005 Financial Improvement Initiative (FII) Process Flow Development
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  • 3. What governs process flows Organization & Infrastructure Policies & Procedures Management Control People Information Systems
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  • 6. Problem Disbursements Process flow required information Section 1. GENERAL INFORMATION 1.1 Activity Name   1.2 Activity Location   1.3 Primary Point of Contact (POC)   1.3a POC Phone   1.3b POC Email   1.4 Submission Date   1.5 Select the function in which you will be providing information.   Funding   Commitment   Obligation   Expenses   Billings   Collections   Undelivered Orders Validation   Outstanding Travel Order Validation   Inventory     Reimbursable Work Orders   Travel Card Reconciliation   Liquidations   Contract Reconciliation         1.6 Provide a process flow diagram or a detailed written explanation of the process. Also, indicate the steps in the process in which documentation or reports are produced by writing the report name by the associated step.                                           Based on the selected process, please answer the questions in the following sections.
  • 7.   Process flow required information (Cont.) Section 2. INFORMATION SYSTEMS 2.1 List each information system used by your activity to execute this process. No. System Name System Acronym Organization / Activity System Status (Continuing, Legacy, or New Development) 1         2         3         2.2 Select the primary function each system performs by placing the number of the system identified in 2.1.             Acquisition   General Ledger Management   Payroll   Travel   Benefit   Guaranteed Loans   Property Management   Cost Management   Human Resources   Receivables Management   Direct Loan   Inventory   Reporting   Funds Management   Managerial Cost Accounting   Revenue   Grants   Payment Management   Seized and Forfeited Property   2.3 Select the secondary, or sub-function(s), each system performs by placing the number of the system identified in 2.1.   Budget Execution   Debt Management   Management Information   Budget Formulation   Defense Working Capital   Military Pay   Cash Accountability   Departmental Reporting   Trust Fund Accounting   Disbursing   Contract/Vendor Pay   General Funds   Transportation Payment   Travel Payment   Civilian Pay   Security Assistance   Other:   2.4 Has your activity reported any System Change Requests (SCR) related to this process? Yes No
  • 8.   Process flow required information (Cont.) Section 2. INFORMATION SYSTEMS (Cont.) 2.4a If yes, provide the following functional information about each SCR. SCR Number and Title System Name Date SCR is scheduled to be in production Effect SCR will have on process         2.4b If yes, provide the following resource information about each SCR. SCR Number and Title Number of Full Time Employees (FTE) Assigned to SCR Number of Contractors Assigned to SCR Total Cost of SCR                 2.5 If reports are generated during the execution of this process, provide the following information about each report. Please attach a sample of each report to this template. System Name Report Name Title and Organization of Report Reviewer Type of Information Provided by Report                         2.5a For each report, identify the frequency in which it is generated and the location in which the report is filed for analytical purposes. Report Name Frequency Generated Location Report is Filed                   If you have not completed the Financial Systems Data Call Template, complete the template and submit it with this template.
  • 9.   Process flow required information (Cont.) Section 3. MANAGEMENT CONTROL 3.1 List the assessable units associated with this process.   3.2 Identify disciplinary action plan(s) established to respond to violations in code of conduct and/or ethics.   3.3 Are assessments performed to identify risks associated with this process? Yes No 3.3a If yes, what are the identified risks associated with this process?   3.3b If yes, also identify how often risk assessments are conducted for this process. Semi-annual Annual Biennial Other 3.3c. If Other, please specify frequency.   3.4 Identify the risk mitigation strategies set forth for this process.  
  • 10. Process flow required information (Cont.) Section 3. MANAGEMENT CONTROL (Cont.) 3.5 Identify the preventive control activities utilized during this process. Preventive Controls Control Over Physical and Intellectual Assets   Separation of Duties   Proper Approval   Policies and Procedures   Other   3.6 Identify the detective control activities utilized during this process. Detective Controls Reviews / Reconciliations   Audits / Management Reviews   Monitoring   Physical Inventories   Other  
  • 11. Process flow required information (Cont.) Section 3. MANAGEMENT CONTROL (Cont.) 3.7 Identify the methods used to communicate management control-related issues.   3.8 Identify the measurable goals related to this process and the corrective action plan designed to improve the process if goals are not achieved.   3.9 Is there a regular monitoring practice in place to ensure consistency and effectiveness of policies and procedures in its applicability to your current process? Yes No 3.9a If yes, describe the monitoring practice(s).       3.9b If yes, identify how often the policies and procedures are monitored and updated. Semi-annual Annual Biennial Other 3.9c If Other, please specify frequency.    
  • 12. Process flow required information (Cont.) Section 4. POLICIES AND PROCEDURES 4.1 Identify the person who manages/implements the policies and procedures of the process within your activity and the method in which policy and procedural changes are communicated. POC Title Method of Communication             4.2 Identify the entities or guidance that dictate this process within your activity.     Legislation Mandated by the Congress   DoD, Inspector General (DoD, IG)   Requirements by the Office of Management and Budget (OMB)   General Accountability Office (GAO)   Department of Defense (DoD)   Marine Corps (MCO, MCBul, MCAdmin, etc.)   In-house development of policies and procedures   Other: 4.3 Identify the Standard Operating Procedure(s) (SOP) and/or desktop procedure(s), or other policies that govern your process. Please provide a website in which documentation can be found or attach all applicable document(s).   4.4 Is your activity responsible for communicating policy / procedural changes to an external activity / agency? Yes No 4.4a If yes, please specify the external activity / agency name, point of contact, method of communication, and purpose of communication. Activity/Agency Name POC Method of Communication Purpose of Communication                         4.5 List source documents / forms / any kind of financial documents that are used by your command to initiate this process.  
  • 13. Process flow required information (Cont.) Section 5. ORGANIZATION AND INFRASTRUCTURE 5.1 Attach a detailed organization chart for your activity.         5.2 Identify the responsible personnel involved in each step of the process. Title of Responsible Personnel Step in Process Performed     5.3 Identify which steps in the process are dependent upon each other.   5.4 Describe how the status of the process is communicated and disseminated between external activities or internal personnel.   5.5 Describe the actions taken when another activity or internal personnel delay steps within the process.  
  • 14. Process flow required information (Cont.) Section 6. PEOPLE 6.1 List the series and grade required of personnel to perform the various duties throughout this process. Job Description Series Grade             6.2 Identify the skill set and skill level required of personnel to perform each step within the process. Defined the skill level as low, medium, or high. Step Skill Set Skill Level             6.3 List the training available for each role within the process, and the frequency at which training is provided. Role Training Frequency of Training       6.3a Identify the required training provided for this process.   6.4 Identify the number of people required to perform each task within the process and the number of people your activity currently uses to complete each task. Task Number of People Required Number of Current People       6.5 Provide the turnover rate for your activity.       6.6 Identify certifications required to perform tasks within the process. Task Certification        
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  • 20. Sample Process Flow Process flows provide a graphical depiction of the specific functions that are carried out by respective personnel within the process 1 Receive request for supplies or services 2 Sign the appropriate acceptance form in Appendix B 3 Forward acceptance form to Comptroller/ Delegate MCP Performing Activity Funds Manager / Accounting Personnel 9 Receive copy of completed form 11 Complete the DTJ reconciliation process in Appendix C 10 Record obligations in SABRS Continue from reconciliation process End Process Comptroller/Delegate 7 Make corrections to the form 8 Forward copy of acceptance form to the Funds Manager/ Accounting Personnel 6 Contact providing Activity for corrective action 5 Determine whether form is completed correctly Yes MCP No 4 Receive acceptance Form
  • 21. Process Example #1 Determined Need #2 Submit Requirement #3 Award Contract
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  • 25. The complete package Contract Award