The flight reservation and ticketing system allows different types of users to book and manage flight reservations. It handles reservations, ticketing, baggage management, seat inventory, messaging and material ordering. The system provides querying of records and generates various reports. It utilizes email, SMS and mobile booking. Compared to other student systems, it handles special needs passengers, various reservation updates, cancellation refunds, dual interfaces, ticketing standards and excess baggage tracking. The system integrates with other airline modules and uses a modular architecture with administrative, baggage, inventory and messaging modules. It has defined workflows between clients, agents and the system servers and database.

1. Flight Reservation and
Ticketing System
4106 – 06A

2. 1. What the system does as a whole?
 Flight reservation and ticketing system used by different types of
users based on their access level of participation to use the system
 Client – Passenger
Authorized Flight Reservation Personnel
 Ticketing Office Agent
 Call Center Agent
 Baggage Management that includes:
 Baggage ticketing and marking
 Baggage Tracking
 Flight Seat Inventory Management
 Message Delivery Management: Through email and SMS
 Material Order Inventory Management
 Administrative Module

3. 2. Transactions Covered, Queries, Reports
and Special Technology
Transactions:
Queries:
 Booking of flight reservation
 Rebooking of flight reservation in terms of:
 Moving of flight reservation date.
(Rebooking)
 Changing of flight route. (Rerouting +
Rebooking)
 Changing of passenger name
 Excess baggage ticketing
 Applying of charges and surcharges.
 Issuance and reissuance of ticket
 Collecting and computing of sales
 Managing of system users
 Cancelling of flight reservation
 Points rewarding]
The system provides a querying that will be
able to a search form in a module to find a
specific record such as by:
 Operation Module
 Booking Reference
 Flight Ticket Reference
 Hotel Ticket Reference
 Tour Ticket Reference
 Car Ticket Reference
 Excess Baggage Reference
 Flight Seat Inventory Reference
 Pointing System Account ID
 Administrative Module
 Authorized User Access ID

4. 2. Transactions Covered, Queries, Reports
and Special Technology
Reports:
 Sales report
 Excess baggage ticketing
 Flight Tickets
 Hotel Tickets
 Tour Ticket
 Car Ticket
 Itinerary report
Special Technology:
 Use of the E-mail and SMS Messaging for the passenger delivery of flight updates
and information
 Use of the ticketless flight travel service
 Passenger mobile flight booking

5. 3. Major difference from other similar system
The differences listed below are listed based on comparing the proposed project from the other
similar system that is also made by the students for a school project study:
1.
The system is not only capable of booking passenger. The system has the feature of booking different
type of passengers that needs special assistance. Therefore, the system gets a major difference on
this aspect
2. The system is capable not just by updating of booked flight reservation in a simple way. The system
specifically used the proper business process of updating the flight reservation of a passenger by
using the rebooking, rerouting, or the combination of rerouting and rebooking method
3. Cancellation of flight reservation is also in the business process, where the cases correspond in this
action applies which is the refund process
4. The system used the notification system where the special technology is implemented. The system
includes delivering the notification services to the passengers via email and SMS
5. The system has two different type of system interface which is the GUI or Object-oriented based
program and a console or command-line interface program. The system includes the feature of
including a console-based program in the system to have an alternative solution in case that the GUIbased system malfunctions.
6. The ticketing system used the case to case procedure in the system. It is in the business process of
processing flight tickets that includes the legal and proper issuance of ticket that is also based on the
IATA, and ICAO standards.
7. The whole system is based on the two (2) standards that are majorly followed by all the airline
company in their booking and ticketing system process.
8. Excess baggage ticketing is also proposed in the system, from purchasing a ticket and marking it up
to the tracking of the baggage.
9. Material Order Inventory is included in the system to assure that all the needed materials by the
passenger is supplied before the flight.
10. Sales reporting is also included that gives an automatic reporting of the flight ticketing sales.

6. 4. Integration with other system

7. 5. Solution Architecture
Hotel, Tour, Car
Reservation
Flight Operation
and Engineering
6 Operational Modules
Marketing and
Statistics
Flight
Reservation
and Ticketing
Customer
Relationship
Management
Administrative Module
Crew
Management
Mobile Application
And Communication
Device
Finance and
Accounting

8. 6. System Layout
Administrative Module
Baggage
Management
Client –
Passenger
Authorized
booking
personnel
Message
Delivery
Module
Material
Order
Inventory
Flight Seat
Inventory
Control

9. 7. Work Flow
Where:
Client-Passenger
Authorized Reservation
Personnel
Call Center Agent
Client Computer
Client Communication
Device
System Web Server
System Database
Ways on how the system handle
passenger reservation concerns

10. 8. Timeline Gantt Chart