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Fixed-to-Mobile (FMC) Convergence
         with Microsoft UC
        Adam Jacobs
        Polycom Global UCA, Lync MVP

             @adamjacobs

             http://imaucblog.com

             adam@imaucblog.com
What’s FMC?
“Fixed Mobile Convergence is a transition point in the
telecommunications industry that will finally remove
the distinctions between fixed and mobile networks,
providing a superior experience to customers by
creating seamless services using a combination of fixed
broadband and local access wireless technologies to
meet their needs in homes, offices, other buildings and
on the go”

               - The Fixed Mobile Convergence Alliance

19/04/2012    Microsoft Unified Communications User Group London (MUCUGL)   2
Business Benefits
• Video (not present)




19/04/2012   Microsoft Unified Communications User Group London (MUCUGL)   3
Real world case study
(albeit with a non-disclosed name!)


• Fabrikam is one of the largest providers of
  widgets within the UK
• Fabrikam employs around 350 people, across
  three sites (Slough, City of London and St.
  Albans) and teleworking is on the rise
• Disparate mobile and fixed line technology
• Call forward chaos
• Mobile communications was inefficient and
  costly
19/04/2012           Microsoft Unified Communications User Group London (MUCUGL)   4
Existing technology estate
• BlackBerry handsets (w/BES)
• Nortel CS1000 – single instance
• OCS 2007 R2 deployed
     (enabled for EV and RCC mixed Nortel and
     Lync Phone Edition-based endpoints)

• Fixed line provider
• Mobile provider
• Well established in-house Microsoft expertise

19/04/2012        Microsoft Unified Communications User Group London (MUCUGL)   5
Additional technology
components
• Private circuit between Fabrikam
  and Mobile Provider
• Upgrade to Nortel CS1000
• “MWI appliance” integration with
  Exchange UM
• Number presentation changes within the mobile
  network
      – CLI and UXID Table populated

19/04/2012       Microsoft Unified Communications User Group London (MUCUGL)   6
Inbound Call Flow (from PSTN)
Directed toward an enrolled geographic number




19/04/2012             Microsoft Unified Communications User Group London (MUCUGL)   7
Inbound Call Flow (from mobile)
Directed toward an enrolled geographic number




19/04/2012             Microsoft Unified Communications User Group London (MUCUGL)   8
Inbound Call Flow (from mobile)
Directed toward an enrolled mobile number




19/04/2012             Microsoft Unified Communications User Group London (MUCUGL)   9
Outbound Call Flow (from PSTN)
Directed toward a foreign geographic number




19/04/2012             Microsoft Unified Communications User Group London (MUCUGL)   10
Outbound Call Flow (from mobile)
Directed toward a foreign mobile number




19/04/2012             Microsoft Unified Communications User Group London (MUCUGL)   11
Outbound Call Flow (from mobile)
Directed toward an enrolled mobile number




19/04/2012             Microsoft Unified Communications User Group London (MUCUGL)   12
Deliverables
• Seamless OCS integration
      – Incl. “in a call” mobile presence
• Single voicemail (Exchange UM)
      – Incl. MWI for both fixed/mobile
• Migration to geographic CLI (BYOD-ready)
• Resilience for both ISDN & SIP connectivity
• Single-number reach (without the need for
  additional central call charges)
• Consolidation of fixed/mobile telephony suppliers
• Fixed costs
20/11/2011         Microsoft Unified Communications User Group London (MUCUGL)   13
Results

•   Cost saving of £450k (5 yrs)
•   Fully integrated solution
•   Sole supplier
•   Award winning solution
•   Nortel CS1000 de-commission planned, to be
    replaced with Lync Server 2010


19/04/2012   Microsoft Unified Communications User Group London (MUCUGL)   14

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Fixed-to-Mobile Convergence with Microsoft UC

  • 1. Fixed-to-Mobile (FMC) Convergence with Microsoft UC Adam Jacobs Polycom Global UCA, Lync MVP @adamjacobs http://imaucblog.com adam@imaucblog.com
  • 2. What’s FMC? “Fixed Mobile Convergence is a transition point in the telecommunications industry that will finally remove the distinctions between fixed and mobile networks, providing a superior experience to customers by creating seamless services using a combination of fixed broadband and local access wireless technologies to meet their needs in homes, offices, other buildings and on the go” - The Fixed Mobile Convergence Alliance 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 2
  • 3. Business Benefits • Video (not present) 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 3
  • 4. Real world case study (albeit with a non-disclosed name!) • Fabrikam is one of the largest providers of widgets within the UK • Fabrikam employs around 350 people, across three sites (Slough, City of London and St. Albans) and teleworking is on the rise • Disparate mobile and fixed line technology • Call forward chaos • Mobile communications was inefficient and costly 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 4
  • 5. Existing technology estate • BlackBerry handsets (w/BES) • Nortel CS1000 – single instance • OCS 2007 R2 deployed (enabled for EV and RCC mixed Nortel and Lync Phone Edition-based endpoints) • Fixed line provider • Mobile provider • Well established in-house Microsoft expertise 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 5
  • 6. Additional technology components • Private circuit between Fabrikam and Mobile Provider • Upgrade to Nortel CS1000 • “MWI appliance” integration with Exchange UM • Number presentation changes within the mobile network – CLI and UXID Table populated 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 6
  • 7. Inbound Call Flow (from PSTN) Directed toward an enrolled geographic number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 7
  • 8. Inbound Call Flow (from mobile) Directed toward an enrolled geographic number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 8
  • 9. Inbound Call Flow (from mobile) Directed toward an enrolled mobile number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 9
  • 10. Outbound Call Flow (from PSTN) Directed toward a foreign geographic number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 10
  • 11. Outbound Call Flow (from mobile) Directed toward a foreign mobile number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 11
  • 12. Outbound Call Flow (from mobile) Directed toward an enrolled mobile number 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 12
  • 13. Deliverables • Seamless OCS integration – Incl. “in a call” mobile presence • Single voicemail (Exchange UM) – Incl. MWI for both fixed/mobile • Migration to geographic CLI (BYOD-ready) • Resilience for both ISDN & SIP connectivity • Single-number reach (without the need for additional central call charges) • Consolidation of fixed/mobile telephony suppliers • Fixed costs 20/11/2011 Microsoft Unified Communications User Group London (MUCUGL) 13
  • 14. Results • Cost saving of £450k (5 yrs) • Fully integrated solution • Sole supplier • Award winning solution • Nortel CS1000 de-commission planned, to be replaced with Lync Server 2010 19/04/2012 Microsoft Unified Communications User Group London (MUCUGL) 14