UC fashion leader or fashion victim?
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UC fashion leader or fashion victim?
- 1. TEM Tales of the UnexpectedUC: Fashion Leader or Fashion Victim? Ben Mendoza, CEO MDSL
- 3. Award-winning Expense Management Experts
- 4. Specialise in Telecoms and Market Data
- 5. Manage over $5 Billion annual expenses
- 6. London, Paris, New York, Tokyo, Macau© MDSL 2010
- 8. Integrate IM, UM, Voice, Video, Data, Conferencing, Collaboration tools and more…
- 9. Simple, consistent operation for end-users
- 10. Flexible configuration to match changing business needs
- 12. Cost savings over traditional approaches© MDSL 2010
- 14. c. 90,000 employees in 60 countries
- 17. Project Scope No. global IP Telephony subscriptions managed by our client No. local legacy (PSTN) subscriptions managed by our client No. mobile subscriptions managed by our client Estimated client subscriptions out of our clients project scope © MDSL 2010
- 18. The obvious attraction of UC International Mobile Call = $100 John calls Janet Traditional Technology Copyright MDSL 2010
- 19. UC: Means I don’t need to know your number John clicks on Janet’s picture Local Mobile Call = $25 Mediation Gateway Microsoft OCS 2007 Cisco Unified Call Manager Cisco Unified Call Manager VoIP and Unified Communications Technologies Copyright MDSL 2010
- 20. But where does the bill go? John clicks on Janet’s picture Local Mobile Call = $25 Mediation Gateway Microsoft OCS 2007 Cisco Unified Call Manager Cisco Unified Call Manager “Cost Displacement” VoIP and Unified Communications Technologies Copyright MDSL 2010
- 23. Millions of Call Data Records
- 24. “Clock Drift” between devices
- 25. Approximately 5% of calls from 65,000 subscribersCopyright MDSL 2010
- 26. Visualising the reality of “Off-Net” calls © MDSL 2010
- 27. Visualising the reality of “Off-Net” calls Copyright MDSL 2010
- 28. Drilling into the “Off-Net” call details Copyright MDSL 2010
- 29. Accurately allocating back to Cost Centres / Users
- 30. What else does the “Off-Net” data show us? Copyright MDSL 2010
- 31. Justification based on facts, not guesswork! Copyright MDSL 2010
- 33. More than €2,000,000 pa!
- 35. Management can visualise a complex problem
- 36. Ability to optimally plan future deployments
- 37. Ability to introduce and police new TEM practicesIT Group now considered Fashion Leaders! © MDSL 2010
- 39. Integrate IM, Voice, Video, Data Services…
- 40. Simplifies user operation – Self-service portals
- 41. Flexible configuration and workflows to match changing business needs
- 42. Business process integration and automation
- 43. E-Billing reconciliation and dispute management
- 44. World class business intelligence reporting
- 45. Huge cost savings over traditional approaches© MDSL 2010
- 46. End-User Reporting via Secure Web Portal © MDSL 2010
- 47. Reporting for Business Units © MDSL 2010
- 48. Advertising TEM Success TEM Invoice disputes dashboard disputes by status open – initial enquiry approved – by vendor cumulative realised savings disputes month on month © MDSL 2010
- 49. Reporting for Analysts © MDSL 2010
- 50. TEM Tales of the unexpectedUC: Fashion Leader or Fashion Victim? For more information, please come to Stand 521 or visit www.mdsl.com