2. The 5 C’s
• The 5 C’s of writing are extremely important in the
business world as I've learned in my new job
• Specifically confirming that inter-office memos and
emails are properly written and formatted to show
professionalism.
• For example recently I had to send an email out to
multiple highly placed recipients and had my
immediate supervisor QA (Quality Assurance) check
my email to confirm its clarity and correctness.
3. The 5 C’s (Cont)
• Also Outlining can be considered extremely
important in the business world
– For example, in my newly started internship I had
to sit down with my direct supervisor and learn
the information technology programs and take
notes and outline information in a readable
format for myself. If I had not learned about
proper outlining techniques I could be drowning in
useless bits of information on tons of different
papers.
4. Chapter 2
Workplace Technology
• Some of the most important parts of chapter 2
include :
– Utilizing blogs, forums, and emails in a professional
organizational setting
– Use of an instant messaging system as I have been newly
introduced to one in my newly started internship
– Leaving proper voicemails as I work in an Information
Technology department answering calls from customers,
as well as from my fellow colleagues.
5. Chapter 2 (Cont)
• As previously stated on the midterm, it was
once again difficult for me to find anything
new in the Technology chapter of this book
– I ended up carefully rereading the entire chapter
and discovered new information under “Writing
for a Global Audience” on page 67. I will now be
writing emails to customers in India and other
European countries for which I need to be mindful
of things such as clock times, and measurements.
6. Chapter 5
Documents and Elements
• Some of the most important parts of chapter 5
include :
– Reports that I may need to compose and send to my
supervisor, I now know how to properly format and write
them to ensure professionalism.
– In my internship I more than likely will not need to create
any proposals, but I know that in the future I may need the
skills associated with writing proposals. Especially if I hope
to be in any sort of management level position.
7. Chapter 5 (Cont)
• The most important type of report for me to
learn about would be:
– Progress report
• This report is necessary for me to report to my
immediate supervisor, and department manager on my
progress so far in my internship. Including number of
work orders and projects complete, as well as probably
letting them know what I’ve been learning as the point
of my internship is to gain as much knowledge as
possible.
8. Chapter 8
Presentations and Meetings
• Some of the most important parts of chapter
8 include :
– Learning about listening skills, as well as meeting
planning and presentation skills
– This chapter also covers note taking which is a
necessary skill during school as well as workplace
seminars
– The most important thing from this chapter was
most likely dealing with presentation anxiety on
page 250
9. Chapter 8 (Cont)
• A useful and interesting thing learned during
this chapter was planning and organizing
meetings.
– Specifically “Dealing with conflict” on page 239,
and “Minutes of Meetings” taking on page 240 as I
have always heard of meeting minutes while
working at my previous job but never really
known about them.
10. Conclusion
• These chapters have most important to me in
the form of learning about presentations as I
usually have issues presenting, my voice
stutters and my hand shakes.
– I learned from chapter 8 that the best way to deal
with this is to study my presentation, and know
the material extremely well to reduce anxiety
issues as stated on page 250, chapter 8
