This document summarizes the key points from a professional writing course. It outlines functional outlines for writing, including deciding the topic, reason, details and conclusion. It also discusses the "5 C's" of clear, concise, complete, correct and courteous writing. Different types of business documents like reports, proposals, titles and trip reports are examined. Presentations, meetings, minutes and using technology/social media are also summarized. The conclusion reflects on what was learned about constructing proper business writing and communications.

1. Professional Writing Final
Reflection
By: Joseph Gibbons

2. Functional Outline
• News/What? – The first step is to decide what
you are going to write about.
• Reason/Why? – The second step is decide why
you are writing what you are.
• Details/How? – The third step is explaining
what your message is to your audience.
• Closing/Now What? – The last step is to sum
everything up to your audience and let them
know if they need to take action.

3. 5 C’s
• Clear – Your message needs to be clear to the
audience.
• Concise – Your message need to be concise and
to the point.
• Complete – Your message needs to be complete
and understandable.
• Correct – Your message needs to be delivered
with correct grammar, spelling, punctuation, etc.
• Courteous – Your message needs to be courteous
to the audience and not offensive.

4. Chapter 5: Business Writing
Documents and Elements
• There are many types of reports, some of them are:
feasibility reports, incident reports, investigative reports,
progress reports, and activity reports.
• Proposals – Persuasive document that shows benefits of a
proposed project.
• Titles – Name of report, proposal, or document.
• Trip reports – Report of a business trip and its
accomplishments.

5. Chapter 8: Presentations and Meetings
• Listening – If you use effective listening you can help understand a
meeting or presentation properly.
• Meetings – These allow people, in person or virtually, to get
together at a certain time and share information along with other
things to make important decisions.
• Minutes of meetings – These are the official records of a meeting,
these are good to have so there is no confusion about what
happened during a meeting.
• Presentations – Are used in meetings or by themselves to get a
point across to your colleagues in a clear and concise way.

6. Relationship Marketing with Email
Newsletters
• E-mail – Can be used to help
create and maintain
relationships with customers
and colleagues in the business
world.
• Newsletters – Can be used to
periodically update your
customers about new
products, promotions, or
events that are coming up in
your business.

7. Chapter 2: Workplace Technology and
Project Management
• Blogs – A journal that is on the web that
a person or group can post.
• FAQs – Frequently Asked Questions.
• Repurposing – The converting or copying
content that exists, such as writing or
pictures, for another purpose.
• Social Media – Things on the internet
that allow people to communicate as a
group or community.
• New Technology – New technology is all
around us and is changing the way we do
business and communicate in the world.

8. Conclusion
1. I have learned since the midterm reflection how to create a new
program proposal, how to create newsletters, and how to
construct proper pieces of writing used in business.
2. I have learned these things through the several weeks that I spent
working on my new program proposal, through the module
lessons, and the readings in our text book.
3. This learning is important because without it I will not be able to
communicate in a proper and professional way in business.
4. With what I have learned in this class, I can apply it to my major
which is Business Management. Once I graduate I intend on
getting a job in the field of business, and what I have learned is
essential in today’s business world. From ways to write properly to
using new forms of technology to communicate, this class has
taught me a lot and will continue to help along my way through
business.

9. Works Cited
"01 Writing a Letter." Voices from Russia. N.p., n.d. Web.
25 Apr. 2014.
"Creation's Journey to Life." N.p., n.d. Web. 25 Apr. 2014.
"Degree Overview: Associate of Science Degree in N.p.,
Computer Technology." Education Career Articles RSS. N.p., n.d. Web. 25
Apr. 2014.
”8 Rules of Business Email Etiquette” Nextiva. n.d. Web. 25 Apr. 2014.
"Tips For Running Effective Meetings - Communication in the Real World Blog
- Richard G. Jones, Jr., Ph.D." Tips For Running Effective Meetings -
Communication in the Real World Blog - Richard G. Jones, Jr., Ph.D.
N.p., n.d. Web. 25 Apr. 2014.