The document discusses feedback and how to give and receive it effectively. It defines feedback as information about a system's output that is used to modify future outputs. Feedback should (1) identify strengths and weaknesses, (2) focus on continuous quality improvement, and (3) be given privately as soon as possible on 2-3 key areas. When receiving feedback, one should listen carefully, assume a constructive intent, pause before responding, ask questions, and express thanks. Effective feedback uses criteria-based phrases, focuses on no more than two traits, and allows the recipient to apply the feedback in revised work.

1. Feedback
Dr. Hironmoy Roy

2. What is it?
• Process in which the effect of the “output” of a
system, is returned back (fed back) to modify the
next “output”.
• It is a dialogue between two persons, which reflects
back “how another person sees other’s behaviour.”

3. Why is it?
• ‘Continuous Quality Assurance’ of the entire
system
• It basically tells (a) the strength (b) the
weakness (c) the areas of improvement

4. When to give?
• When asked to do so
• Whenever your offer is accepted
• Give feedback as soon as possible
• Needs to be given privately, maintaining the self
esteem of the recipient
• To focus on the areas to be improved
• Not to overload, just to focus of two-three areas at
a given time

5. While to accept feedback....
• Breathe.......
• Listen carefully
• Assume it in constructive sense
• Pause and think before reply
• Ask for the suggestions
• Respect and to provide thanks

6. Types of feedback
• Positive feedback & Negative feedback
• Verbal feedback & Non verbal feedback
• Written feedback & Oral feedback
• Qualitative feedback & Quantitative feedback

7. When it becomes “effective”?
• Goal is to get the student internalise & materialise
the feedback to use the suggested strategies
independently in future work
• Criteria-based phrases are used to describe the
strength & weakness of learners’ work
• Limit feedback to maximum two traits
• Students shall have opportunity to “re-do” their
work upon the feedback

8. Styles of giving an “effective” feedback

17. Johari’s Window

18. Johari’s Window

19. Solicited feedback

22. In summary…
• Being assertive is a balanced adult approach
to communication
• You should try to avoid being passive or
aggressive
• Watch out for those behaviours in others, and
learn to avoid them
• You feelings and needs are important – and so
are other people’s

23. Thank you