The document describes 5 cases of social accountability and citizen feedback initiatives around the world: 1) The Filipino Report Card assessed government services based on citizen experiences to provide insights on constraints people face and how services could better meet peoples' needs. 2) ICT for Social Accountability in Nigeria enabled citizens, services providers, and policymakers to provide feedback on primary healthcare services, which led to changes in operational practices and investment decisions. 3) One Window Service Offices in Cambodia supported local governments to better meet citizen needs through feedback, dialogue, and access to information while strengthening partnerships between citizens and services. 4) Bangalore's Citizen Report Card gathered citizen feedback on government agencies to quantify satisfaction levels and