The goal of this project is to increase access to transportation for disabled, elderly, and low-income individuals in Central Missouri through improved coordination, efficiency, and education. The project uses mobility management strategies like educating agencies and the public about available services, developing resources like brochures, and facilitating rides to appointments. Outreach efforts have reached over 200 organizations. Successes so far include providing rides to classes, medical appointments, work, and more. Future plans include expanding marketing, coordinating a call center, and advocating for more funding.

1. Coordinated Transportation Referral
Services in Central Missouri
Welco
me

2. Our Goal…
 The goal of this project is to increase access to
transit through improvements to coordination,
efficiency, and education.
 Target populations include disabled, elderly, and
low-income individuals as well as the general
public.
 Use mobility coordination to provide more
transportation choices, enhance and support
existing providers, and reduce costs for providers
and riders!

3. What is Mobility Management?
 Mobility Management is a strategic approach to
service coordination and customer service that is
becoming a worldwide trend in the public
transportation sector. No two programs are alike.
Each program is designed with its unique
community needs in mind. Common elements
include the following:MO
• A focus on moving people, not vehicles
• The discreet needs of the individual customer
RIDES
• Service that extends through the entire trip
• Making improvements to the quality of services
CM
• Improving information about these services
• Innovation and changing the usual business practices

4. GOAL : Increase efficiency
through advocacy, coordination,
and education
 STRATEGY: Educate both the public and service
agencies about types of service available.
How?
Targeted
presentatio
ns
PR
Campaig
n
Training
Educatio
nal
resource
s

5. Targeted presentations
 We have shared information about our services
with over 200 unique community members,
agencies, and elected officials.
-Community Health
Centers
-Insurance providers
- Disabilities Commission
-Human service agencies
-Educational institutions
-Transportation Providers
-Related services
-Resource Networks
City of Columbia
Audrain Commissioners
Callaway Commissioners
Chamber of Commerce

6. (cont)
 Cole county Unmet Needs Committee
 Parents as Teachers
 Right Turn Re-Entry
 CATSO
 Columbia Disabilities Commission
 Audrain Community Services
 Callaway City Commissioners
 Boone County NET
 Audrain City Commissioners
 Moniteau County Related Services
 Missouri Kidney Program
 Boone County Community Services
 Fulton Transit Project
 Cooper/Howard county Human Service Council
 OATS
 SERVE
 JeffTran
 United Way
 CMAAA
 Independent Living Resource Center
 Services for Independent Living
 Salvation Army

7. “States get to improve transportation infrastructure; that creates
economic development, puts people back to work, and most
important, enhances safety and improves local communities.”
(w/Chuck
Graham
(associate
director) @
Columbia
Disabilities
Commission

8. Educational resources
 We have developed a variety of resources to
increase awareness, including…
 Flyers
 Brochures
 Inter-agency sharing
 MO Rides Website
 Social Media

9. Training
National Rural Transit
Assistance Program
Technical Assistance
Conference
Missouri Rides to
Wellness
Cole County Livable
Streets
HealthTran: Get
Link’d
Conference

10. PR Campaign
 Through meaningful partnerships and community
outreach, we have had great success in
communicating our services to the public,
resulting in increased exposure and expanded
resources.
 Some key activities:
 Working with SERVE in Callaway county to develop
advertising for use on TV, radio, and social media
 Gaining access to bus passes via city governments
and independent organizations
 Proposed funding for a voucher program
 Expansion of programs providing free rides

11. Success stories
“Meet Mary Ann of Cole county. Our
FIRST ever logged call back in early
November, Mary Ann received her first
surgery at less than a month old and
has received 32 since!!! After so many
calls, it was my pleasure to finally
meet her today to document her
unique needs. She hopes her story will
encourage decision makers, service
agencies, health providers, and
transportation providers to work even
harder to meet the many challenges
she and others like her face every day.
Thanks for sharing your story, Mary
Ann!!”
Dec. 9 2015

12. (cont)
 So far, we have successfully moved people to…
 parenting classes
 Anger management classes
 Court appointed addiction services
 Dialysis
 School
 Daycare
 Work
 Job interviews
 Important health appointments
 Social Service appointments
 General/shopping

13. What’s next?
 Future initiatives include…Education
- Poverty
Simulations
-expand
marketing
- Call center
Cooridnation
- Examining
vanpooling,
gas sharing,
and volunteer
ride program
Advocacy
- Continued
meetings and
presentations
targeting new
funding
sources

14. Need A Ride?
Contact Mobility Coordinator
Anthony Nichols
573-777-5213
Anthony-nichols@showmeaction.org
Call for help with…
- Health appointments
-Work sites
-Childcare locations
-Shopping Venues
- And more!!
Increasing provider
coordination to enhance
efficiency, improve access
and reduce costs for
providers and riders.
Committed to forming new
partnerships with regional
agencies, employers and
other stakeholders to
provide more
transportation choices in
Central Missouri.

15. MO RIDES Central Missouri is a project of Central Missouri
Community Action in partnership with grant manager, Mid-Missouri
Regional Planning Commission.
807-B N.
Providence Road
Columbia, MO
65203
573-443-8706
www.showmeaction.
org
206 E. Broadway
PO Box 140
Ashland, MO 65010
573-657-2829
www.mmrpc.org

16. This program is funded by a Federal Transit Administration grant administered by the
Missouri Department of Transportation along with matching funds from the Missouri
Developmental Disabilities Council.